NBN Outage in Kulburn, Townsville, State of Queensland

Good morning @Telstra Our NBN is not working and I can't find any outage information anywhere online. Was working fine last night.

I think I spent about 3.5 hours trying to arrange an NBN service provider change. Success to be determined soon (I hope).

@Richard33878882 @craigreucassel @NBN_Australia It’ll be the NBN network termination device (NTD) that has failed, not his modem/router. There are a variety of these are used on FTTP, FTTC, HFC and fixed wireless installs. NBNCo operates these units inside your property, and only they can service/replace them.

We need to invest in huge nation-building projects; a national grid to support renewables, divestment in fossil-fuel base load, a renewed NBN with speed guarantees and equal access for every Australian, a high-speed rail network to connect Australia’s major centres.

@its_Aidos1 Honestly, when I was dealing with TPG during 12/21-3/22 I had the same issues over and over. I took out two accounts; one for home and the other, my investment property. Both modems did not work and 10000 phone calls later on top of NBN no-showing 3 times, I went elsewhere.

@RoadknightThe My optus nbn modem died and after a few chats was sent a new upgraded one at no cost plus $25 credit and 25gb on my mobile for the inconvenience. Very happy with their service.

@RoadknightThe Mate , log on to Telstra website , there is a complaint portal , fill that out , complain , say you have a sick person there & trust me they will get back to you really quickly , you may even speak to an Australian ! Are you on the NBN ? need to know

Another day, another @NBN_Australia outage in the Inner West. Really sick of unreliable internet. #LNPfail

Did anyone’s @TPG_Telecom’s NBN ago down in Potts Point / Rushcutters Bay / 2011?

@RoadknightThe Starlink is available in Victoria. The NBN was a dead technology destined to fail before it was even finished just as Tony Abbott predicted but was mocked for.

@RoadknightThe Put your address in on a couple of providers sites and see if any other nbn technology is available in your area. Strangely enough my neighbour has hfc optus and its bad but i have hfc telstra and its great.

@RoadknightThe They're lacking bandwidth I'd say. Typical problem across Aus on NBN

@Matt_Tulk Drop outs of the NBN service will rarely be the RSP. You may just be lucky there. Which POI are you on? Possible they have a contention issue (their published graphs would help isolate this) or a backhaul glitch (but that's unlikely to affect a small number of customers).

@Matt_Tulk I already have a business plan (for the substantially better SLA on NBN fixing **** when it breaks) and that's not actually that expensive over a retail plan. Enterprise plans (required for free fibre build) though are much more expensive (and require long term commitment).