NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 12/21/2025 14:40

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • fully_cloaked iAmBose (@fully_cloaked) reported

    @NBN_Australia I'm trying to get a NBN connection for the last few weeks. I am located at NSW 2204. According to my current ISP there's an outage in my loc until 8-03-22. I don't see any outage on your map. I feel like I'm being gamed. Help if you can #nbn #Sydney

  • JoshDuroux Josh Duroux (@JoshDuroux) reported

    Still no change, although don't expect much overnight. No NBN, but still have Optus mobile. I can't get onto Facebook to check out the community groups, so until we head into the village, I don't know what's happening. IF we can. The road was looking pretty bad.

  • Richard33878882 Richard Hubbard (@Richard33878882) reported

    @call_me_tomasso I have a smart modem. When the NBN goes down, goes to mobile. Averages 30:10. Keeps me going except for very large downloads/uploads.

  • HarinderSeera Harinder Seera (@HarinderSeera) reported

    @Optus I am really frustrated with your service. I raised a request on 14/02/22 that I will be moving house. Expected to see my optus nbn connection enabled by today 04/03/22. Still no connection. #badcustomerservice

  • melpingc Melliegc (@melpingc) reported

    @AlboMP @dailytelegraph @AlboMP you need to check in with the people in the Northern Rivers. Fly up here they are not ok 🙏🙏🙏🙏. Telstra and NBN down from Lennox to Tweed. No one can ring for help. Saw 2 guys yelling in Telstra today saying they are not getting any assistance out there

  • TangaroaG33K Brad Beadel (@TangaroaG33K) reported

    @NBN_Australia @NBN_Australia Any chance you could get photos of the device that has impacted the network. Would be interesting to see how wet it became. The outages really suck especially in the supermarket.

  • David_J_Harley David J Harley (@David_J_Harley) reported

    @TPG_Telecom @NBN_Australia Please note the use of the word '******' is in its purely technical meaning, as any good tech knows. I'll try & not swear again today. Yes, we've tried turning it off & back on. It's not a PEBKAC error, nor an ID10t problem.🤓

  • rosskerker Ross Kerker (@rosskerker) reported

    @NBN_Australia The reason the internet is known as the “web” is because it’s supposed to be an interlinked network resulting in built in resilience and redundancy. A single node should not take down 60k premises

  • elevethfox elevyn (@elevethfox) reported

    @NBN_Australia @stephenhockin10 That looks like an article for 2019. I have always been positive about nbn but now im disgusted. Small businesses and vulnerable Australian people have been affected with your poor planning and extremely slow restoration time. There are 76000 places affected and no updates?

  • webboy42 🐕 Paul 🦄 (@webboy42) reported

    Good morning. We’re sorry you can’t access unlimited data on the NBN, and that our mobile network in your area is so crappy that it drains your battery faster than an alcoholic at closing time, but we’re gonna charge you an extra $10 for a measly gigabyte of data. Love, Optus.