NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 01/25/2026 11:45

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • dlutzy David Lutz (@dlutzy) reported

    @launtel @NBN_Australia @VocusComm If they fix it before Monday afternoon I’m going right out to buy a lottery ticket.

  • nemshilov Nikolay Nemshilov (@nemshilov) reported

    Your tech support and NBN technicians have been bouncing me between each other for months with no end, and my internet keeps disappearing for a whole day every few weeks

  • launtel Launtel (@launtel) reported

    @dlutzy @NBN_Australia @VocusComm Well you were right. I can still see you're down even now. I am going to see if I can bypass Vocus and get some info.

  • JohnnyLydon Johnny (@JohnnyLydon) reported

    @Magpie1954nBird @Telstra I was charged for both my adsl internet AND a yet to be connected nbn service. I had to go to a Telstra store to get it sorted to avoid an indefinite wait on the phone. They couldn’t even get through. It took ages for the mess to be sorted.

  • aussiebangtan ᴮᴱvan⁷ 🧈💜 ⟭⟬ ⟬⟭ BUTTER out MAY 21 (@aussiebangtan) reported

    OUR WIFI IS BROKEN AND NBN WILL REPLACE THE BOX BY NEXT WEEK! ARE YOU FCKNG KIDDING ME!!?!? I HAVE A BTS COMEBACK THIS WEEK!!!!!!!

  • Dave2307 David Li (@Dave2307) reported

    @Telstra I’m not at my friend place their internet service was down entire day yesterday it was using Back Up 4G Speed 20mbps download 1mbps upload while Telstra NBN in my place is very slow as well I got 150mbps spose to have 250mbps.

  • Optus Optus (@Optus) reported

    @paul_hatz Hi Paul, I'm sorry to hear about the issues with your NBN service. I've taken a look at Peakhurst, 2210 and can see no outages reported in the area. We'd be happy to take a look at your connection and provide further assistance, could you send us a DM? Sarah

  • AHellonewman1 Alex Newman-Rogers (@AHellonewman1) reported

    @TPG_Telecom NBN down for hours in ALPHINGTON Vic. Bit of rain damage?

  • dave_it Dave Porter (@dave_it) reported

    @kayosports Having issues this weekend - either the AFL resets and starts the match from the beginning, or I get the percentage pause to resume that takes 20-30 seconds to come back to the match - I'm on an NBN Fibre to the Home 100MEG, speed is not an issue!

  • perceptivelight Perceptivelight (@perceptivelight) reported

    @NBN_Australia Sally the least customers deserve is the truth cos the problem "is due to to an nbn technician shortage in some areas as a result of recent industrial action that has seen technicians walk off the job and internal issues within nbn's systems".