NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 01/21/2026 07:10

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • merooroger Meroo (@merooroger) reported

    @FOXTEL_Help warning to all potential Foxtel NBN customers. Don't do it, my service was supposed to have been connected Monday 22 March 2021 and 9 days later still no broadband connection for what should have been a basic switch of ISP from Telstra. They even overcharged me.

  • Optus Optus (@Optus) reported

    @K_Blake9 We are sorry to hear you're having some issues with your NBN service. Please send us a DM along with your internet username/ landline number and full address as we'd like to look into this for you. Kristy

  • alexlouden Alex Louden (@alexlouden) reported

    @KaiBrach maybe they should get the nbn rollout team to help

  • K_Blake9 Blake (@K_Blake9) reported

    Anyone ever had this issue with their NBN? - Power light was green (normal) - Optical light was flashing green (normal) - Uni-D was flashing amber (normal) - Router said connected to the internet - Yet you couldn’t connect to the internet at all on any device. #AskTwitter

  • GSmithWA Gregory Smith (@GSmithWA) reported

    @deemadigan @NBN_Australia Hey. Best to get specific. Have you done and actual speed test? Who is your provider. Chances are you are getting at least 50Mbps from NBN (which in my house supports 3 people video streaming) but your home wifi is poor.

  • deemadigan Dee Madigan (@deemadigan) reported

    @NBN_Australia Nah, the quality of the nbn begins with how it is delivered to the street and house. Using copper wire (in some case very old copper wire) instead of fibre optic cable to the premises is a really stupid idea

  • Frankie2193 Frank (@Frankie2193) reported

    @K_Blake9 @Optus Last 2 days I’ve had issue with my Optus nbn.. as you said all connected but no internet on phones /laptops ..

  • PhilipH97456919 Harizon88 (@PhilipH97456919) reported

    @XTweeptweep01 @heidimur Don't spread misinformation idiot. They should be able to do that if the federal government rolled out their vaccines better than they rolled out NBN

  • brobson_politic Ben Robson (@brobson_politic) reported

    @NBN_Australia Why does @NBN_Australia think boiler-plate responses are appropriate? - This was -not- a planned outage! - This was -not- a provider outage! - This -was- an NBNCo unplanned outage of around 14 hours. Customer satisfaction comes from expectation management & transparency.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Sascha_Hutcho Hi Sascha, we completely understand getting connected as soon as possible. We recommend your provider follow up with the support team regarding a rescheduled appt. They're welcome to contact nbn directly on your behalf using their internal channels. Regards, Maya