NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 01/27/2026 00:10

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NotMeDotAu Me Dot Au (@NotMeDotAu) reported

    @larissawaters Scientists can be wrong. Like they were wrong about acid rain in the 80s, like they were wrong about the drought that was so bad Victoria just HAD to have a desal plant, like they were wrong about the best way to deliver the NBN, like they were wrong about COVID in Vic………

  • AmandaA08861937 Amanda-Andrew (@AmandaA08861937) reported

    @JEChalmers So what happened to the NBN you're still building that went from fast and reliable to slow and out dated Ever dam governments have cut corners sold what we built and taxed us into submission This country is on life support !

  • gwynne007 /. Gwynne (@gwynne007) reported

    Awful customer service from Optus, trying to upgrade NBN plan and chat agents just giving up halfway through for no reason. Should just be a simple no touch process online... No store in North Sydney to help either.

  • multithreddy Edward Zhang (@multithreddy) reported

    @JonoH @fictillius @launtel I believe most premises are still GPON, and NBN are upgrading to XGS as needed. I do think 2000 down over GPON is pushing it a bit in terms of congestion, but I guess we'll see.

  • georgieliast georgie⸆⸉❤️‍🔥🪿🌙 (@georgieliast) reported

    Netflix making me sign in on the wifi to avoid password sharing is so ******* dumb. I haven’t left the house in days babe I just live in australia where if I want to stream it’s gotta be on a data plan, the nbn isn’t built for this!!

  • kylechine Kyle Chine (@kylechine) reported from Wollongong, State of New South Wales

    Great. My NBN connection has broken completely.

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    💡 Tip: If your provider has communicated that they have accelerated your speed, but you’re not seeing changes, try power cycling your nbn box & Wi-Fi router. Unplug, wait a minute, then plug back in. If you need a hand, reach out to your provider for support. (2/2)

  • ZappedAU Zapped 🇦🇺 🚗⚡ (@ZappedAU) reported

    @sydney_ev Damn NBN! What type of connection? That’s quite frustrating. Can you somehow escalate?

  • LucyBennet10 LucyBennet (@LucyBennet10) reported

    @MickamiousG @PMalinauskasMP True, I’ve been with them since 2010 with my mobile and cable. No problems. I could only access the NBN through Telstra in 2020. What a nightmare that was to get connected- more than a month, no shows, no excuses, hopeless

  • ScarabOfficial Scarab (@ScarabOfficial) reported

    Still trying really hard to get my new modem to work at the #nbn increased upload speed, to no avail. Logged into my #ISP #RSP account and ran a service test, but that didn't help anything. My old modem works fine for the 100Mbps upload, but the new modem is capped at 50Mbps.