NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 12/16/2025 09:55

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • QldProgressive Ken (@QldProgressive) reported

    @btckr Yes mine has slowed down too Telstra what's happening? NBN?

  • VD0GE VD0GE (@VD0GE) reported

    Following on, 3 of my support tickets have been closed off with no resolutions in the last week. Having a crackly phone line and constant internet drop outs where I have to reload the same page 3 times to view it properly doesn't seem to be an issue? #Telstra #NBN

  • AngryExile Angry Exile (@AngryExile) reported

    @manindotblack Went out here for several hours the other night. ISP says check NBN for outages, NBN says check your ISP. Le sigh. At least I have 4G with which to do so. No idea what you’re meant to do if you live somewhere with **** mobile coverage as well.

  • nellybear2167 Lind say (@nellybear2167) reported

    ABC defunding via Murdoch Gov = no live stream comedy ch iPad Its tv only GRrr since Lnp privatised transmission towers in storms I loose ABC TV on iPad it’s secure provided nbn works I’m over Aust tech that’s for some glad I don’t need to access Centrelink online it’ll never wk.

  • btckr Barry Tucker (@btckr) reported

    Jeepers, the internet must be crowded. Having trouble sending & opening anything & everything. If only we had a half decent NBN. If only we didn't have Rupert Murdoch & his evil influence.

  • Ryan_Makepeace Ryan Makepeace (@Ryan_Makepeace) reported

    How does one actually get @Telstra technical support since the pandemic started in March? My NBN has speed is verging on dial up & no one answers the phone or chat to even troubleshoot it. Can we all get a 9month credit to cover the time you've abandoned your customers?

  • debritz Brett Debritz (@debritz) reported

    Trying to contact @Telstra re. my deceased mother's phone account and connection. The 1800 number given to me by a Telstra employee (who rang to get her to connect to the NBN, but couldn't help on this) is disconnected. The chat bot tells me to use the app. I'm on a laptop.

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    @iiNet Thanks Liz. Nadine called and confirmed the many drop outs, especially yesterday. I was informed that Someone from NBN will have to come out next week if iiNet can’t find an issue.

  • VD0GE VD0GE (@VD0GE) reported

    @Telstra I'm paying $90/ month for a phone line and internet connection that isn't reliable has constant drop outs. What is even the point of offering the service? #Telstra #NBN #TelstraSupport

  • matt_piggott Matthew Piggott (@matt_piggott) reported

    Retweet this if you hate @Telstra. Not only did I have to downgrade my cable internet to nbn (1/2 speed, same price), but a) it doesn’t work and b) their service is disgusting. Been on chat help for 3 h and not a single troubleshooting suggestion yet.