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NBN

NBN Outage Report in Cairns, Queensland

Why is my NBN service not working?

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Full Outage Map

Problems in the last 24 hours in Cairns, Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • LeVoyageurOz
    💧Le voyageur (@LeVoyageurOz) reported from Cairns, Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • jakemreid
    Jake Reid (@jakemreid) reported from Cairns, Queensland

    @LalitaMathias @JoshFrydenberg @SkyNewsAust Airwaves cause NBN doesn't work 🤡 Gee wizz - we could even stream it live but for copper. How good would fibre be 🤦🏽😡

  • Granville4879
    Granville#AussieResister (@Granville4879) reported from Cairns, Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

  • therealslav84
    SLAV (@therealslav84) reported from Cairns, Queensland

    @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

  • Granville4879
    Granville #AussieResister (@Granville4879) reported from Cairns, Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

  • dgr_dgr
    Daniel Rose (@dgr_dgr) reported from Cairns, Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • KateHamilton88
    Kate Cunningham (@KateHamilton88) reported from Cairns, Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • MoodsMoody
    Moods Moody (@MoodsMoody) reported from Cairns, Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • Granville4879
    Granville#AussieResister (@Granville4879) reported from Cairns, Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Aussie_BB
    Aussie Broadband (@Aussie_BB) reported

    @Northernpommy Hi Elaine, the outage above is just for OptiComm customers, not NBN. So this won’t affect your NBN appointment today. Cheers, Stuart

  • bmatt
    Bruno 🐬 (@bmatt) reported

    @dekrazee1 @Internode What exactly do you mean "from scratch"? I was, like you, a long time internode customer but since they were acquired, their service/support was getting worse. I already had FTTP NBN and it was a day or so ... ? but previous service was still operational until then.

  • Aussie_BB
    Aussie Broadband (@Aussie_BB) reported

    @dcoz99 We did have a Victoria wide outage which should now be resolved for NBN connections, Opticomm services may still be affected. If you still have issues please contact Support on 1300 880 905 - Paul

  • jamesworrell
    James Worrell (@jamesworrell) reported

    @NBN_Australia Not quite. New modem, but DSL down. Possibly something cooked further upstream.

  • tysmo
    Tyson Moore (@tysmo) reported

    @jfmezei @Bryson_M And yet, these are all issues that OpenReach, Swisscom and the NBN figured out. Of course it's going to vary on a line-by-line basis but *these are solved problems*.

  • sgtheadhole
    J Hannigan (@sgtheadhole) reported

    @Matthewthemorg @AlboMP You dont get the NBN from a telstra network. Anyway, its a scalable upgradable network. Doesnt make sense to upgrade every thing on the network instantly. It can and will be done over time.

  • a_manzoori
    Amin Manzoori (@a_manzoori) reported

    @Telstra Do you currently have NBN Outage in Melbourne Victoria?

  • GryphonMusic
    Gryphon Music (@GryphonMusic) reported

    @RedJules4 yes that idiot Tony Abbott saying "it's good enough" he was another clueless moron. The NBN could of been exceptional -what are we now the 69th slowest in the world . Terrible. Idiots at LNP.

  • linneke1902
    Linneke - wear mask social distance wash hands😺😷 (@linneke1902) reported

    @AlboMP My NBN stopped working a few weeks ago. Street is mainly holiday houses so few people to complain. Tech came promptly, disappeared for 2 hrs, returned to report wires were corroded for 200m down the street, had to replace everything!

  • pftravers77
    BOZ I'm balanced (@pftravers77) reported

    Wow ! Like our ABC ,ike our NBN and now the Postal Service has been defunded to such an extent that a letter from Sydney to Perth can take 10 days , A woeful situation as many pensioners are being hit by Telcos and utilities for late payment charges .This Govt needs the boot