NBN

NBN Outage Report in Cairns, State of Queensland

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 12/17/2025 00:00

December 16: Problems at NBN

NBN is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • PinkysMusing Pinky (@PinkysMusing) reported

    From @Telstra: "We are giving your more mobile data whilst we repair your NBN!" Reality: "Our cheap modem antenna can barely get signal, you will be lucky to get dial-up speeds" I want a commission into Junk Backup Internet @acccgovau, for rural customers, a rip off and useless

  • Polluxoce Pollux (@Polluxoce) reported

    @Cassara71 @NBN_Australia I'm also waiting for a fixed wireless upgrade because the only issue I have with starlink is livestreaming to twitch or YouTube. It can barely hold a solid bitrate but besides that I can do everything else better then when I was on the congested fixed wireless tower

  • mediamafiosa Carts (@mediamafiosa) reported

    @NBN_Australia one of you technicians visited today. Just before he left, I said the internet is not working. He said it wld be on in 5mins and left. From drop outs, I have no internet. How does a technician leave without ensuring the it works? Why no new booking after six hours

  • NewtonMark @NewtonMark@eigenmagic.net (@NewtonMark) reported

    @stilgherrian If I bought the exact same box from BestBuy in the US and plugged it into a Comcast cable, it’d have normal software which would give network health readouts when I pointed a web browser at it. NBNco paid them to get rid of that, so every fault needs a NBN technician truck roll.

  • anthony45052793 anthony, underclass prole cat, edwards (@anthony45052793) reported

    @FlannelNot @QandA @abcnews he used mobile data, not a home fixed line service, claims he was in an NBN blackspot <the result of more of his government's incompetence> heard he was running a christian video streaming service over it.

  • BulletMagnetMan Tarquin Farquhar (@BulletMagnetMan) reported

    @NBN_Australia Might be handy if you actually supplied a decent network eh? FTTN is still hot garbage. #NBNMafia

  • Superlative71 Blair McQuade (@Superlative71) reported

    @NBN_Australia @Foxtel @VodafoneAU is there an outage affecting the Ryde area?

  • sev_romero Sev Romero (@sev_romero) reported

    @NBN_Australia It has already been 5 years! And still more vague promises and no help to fix your issue. Nope I'm writing to the Minister instead.

  • Brutuz1000and1 Elon Musk's Sagging ******* (@Brutuz1000and1) reported

    @NBN_Australia If the outage in my area is planned, why did I only find out after checking why my internet wasn't reconnecting?

  • sev_romero Sev Romero (@sev_romero) reported

    @NBN_Australia My suburb is not included and there is no timeline for when it will be. I've been waiting 5 years for you to fix it. What do I do???