NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 01/15/2026 06:15

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Tanveersnewaz Tanveer Shahnewaz (@Tanveersnewaz) reported

    @TPG_Telecom Is the NBN service down? I'm having trouble connecting various range of applications including Office 365. They are all good when I use my mobile internet. Any outage going on?

  • LalwaniPriyam Priyam Lalwani (@LalwaniPriyam) reported

    @Optus I had a relocation request on the 31st of July which was a Saturday to my new house. Optus failed to activate my NBN connection and now I’m without NBN in lockdown in Sydney with work tomorrow. I contacted the customer support team and they can’t help me. Pathetic 😠😠

  • GrandPoohbar Andrew Barrah (@GrandPoohbar) reported

    @originenergy have been trying to connect NBN for 5 days - truly awful customer service each day a call is made and a new excuse as to why we can’t connect. Monumentally incompetence

  • CompuHelpAU Daniel @CompuHelp 🔴⚪⚫ (@CompuHelpAU) reported

    @downdetectorau @NBN_Australia Our neighbours and I (various providers - Vodafone, Telstra, Optus, iiNet) have been having multiple NBN dropouts every day for the past few weeks. We escalate through our service provider, but @NBN_Australia say it's not them.

  • SoulaComAu Soula Mantalvanos (@SoulaComAu) reported

    @NBN_Australia It's been bad the last 24 hours but appears to be back up now. Thanks

  • profsarahj Sarah Joseph (@profsarahj) reported

    1/ Apols for this but I feel like getting it off my chest. Therapy, I guess. 6-7 weeks ago my elderly mother’s telco service switched to NBN. It hasn’t worked since. Turns out her telco, @moretelecomau, had sent the wrong modem. But why would we know that? Nor did they?

  • craftyninja CraftyNinja (@craftyninja) reported

    Hey @NBN_Australia - can you put up a post or a link warning people of the new scam going around where scammers cold call people telling them that an upcoming outage in their area means that they won't have any access to internet, mobile or landlines? #scamalert #scamwatch

  • court_coulter Courtney Coulter (@court_coulter) reported

    @NBN_Australia my internet has been down for 48 hours and have not had an update for 24 hours…what is going on? My partner can’t do his job without internet and unable to use a hotspot for security reasons so unable to work today. If it’s a known issue, why no update?

  • ABillionSuns Rocketpilot (@ABillionSuns) reported

    Gee it's a good thing the NBN is such a gold standard broadband network or an entire city on hard lockdown might have trouble conducting business

  • cunderthunts Cunder Thunts (@cunderthunts) reported

    @t_97_tdm @TPG_Telecom There is a huge internet backbone infrastructure issue happening this morning across Australia. It's not just NBN.