NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 10/18/2025 10:10

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • iiNet iiNet (@iiNet) reported

    @One3Davey Hi Davey. The unexpected NBN Data outage is still currently going. Engineers are onsite and are working hard to resolve it.

  • MattPNBL Matt Pritchard (@MattPNBL) reported

    Cancelled @NBN_Australia to do FTTP and the service person contracted by the company was very pushy to make us go ahead. Wasn't happy with that interaction. I guess no upgrade will ever happen with that service!

  • IAmPaulHarrison Dr Paul Harrison 💉💉💉🦠💉 (@IAmPaulHarrison) reported

    What is happening with the NBN in Melbourne @NBN_Australia @VodafoneAU ? The NBN has been down since 1pm and even the 3G/4G backup has not been, you know, backing up.

  • MickMack73 Michael McKenzie (@MickMack73) reported

    @VodafoneAU Thanks for the copy & paste. At some point how about calling your Engineers or NBN Aus & get an update or update the site as per my image. If I gave an ETA on a job that's 11 hours overdue I'd have someone calling. Let's call this, for want of a better phrase...customer service!

  • VodafoneAU Vodafone Australia (@VodafoneAU) reported

    @jimbo_0024 We're aware of a fibre cable cut affecting mobile & NBN services in parts of VIC, Jimbo. Our engineers & fibre teams are onsite and working to resolve the situation. We apologise for any inconvenience and we'll have an update on an estimated return to service ASAP.

  • VacuousNess 💧 Vacuous the vaccinated. (@VacuousNess) reported

    We call @NBN_Australia Who inform us order was never to relocate the fibre to room 700m away, but just a ‘new connection’ Need to call NBN authorised contractors in our area Only 3 for entire #Tasmania only 1 for entire North and aren’t answering phone #auspol @AustralianLabor

  • counterproduct Aaron Counter (@counterproduct) reported

    @NBN_Australia Maybe @NBN_Australia should acknowledge that it provides a utility to the public and create a phone line where you could actually provide some service to the Australian public?

  • counterproduct Aaron Counter (@counterproduct) reported

    @NBN_Australia It wasn’t this morning but it is now. I mean, we could start publicly tallying up how many days we’ve had an “unplanned outage” in the past two weeks if that helps you actually fix whatever the issue is.

  • VodafoneAU Vodafone Australia (@VodafoneAU) reported

    @traihp86 Hey Quang, we're aware of a fibre cable cut affecting mobile & NBN services in parts of Victoria. Our engineers & fibre teams are onsite and working to resolve the situation. We apologise for any inconvenience and will provide an update on an estimated return to service ASAP.

  • GumLeafWhistler Gumleaf of Finkum Dair™ (@GumLeafWhistler) reported

    Any thoughts here, I'm flumoxed. Evaluating @Telstra 5G mobile hotspot (Android), due to poor NBN. Phone tested to 156Mbps (up to 300Mbps, 10 x NBN) Yet Ookla speedtest says 35Mbps, Steam downloads maxed at 35Mbps, same as my NBN. Correct network, 5Ghz set etc. Ideas?