NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 11/20/2025 09:30

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • diredaniel Dumb ****: The Boardgame (@diredaniel) reported

    Internet and NBN in Australia still sucks enough that I actually gave a friend a USB hard disk with Battlefield V on it so we could play together last night, because he was gonna take 10 hours to download it. In contrast it'd take me about 45 minutes. He lives 5km away.

  • Optus Optus (@Optus) reported

    @paul_hatz Hi Paul, I'm sorry to hear about the issues with your NBN service. I've taken a look at Peakhurst, 2210 and can see no outages reported in the area. We'd be happy to take a look at your connection and provide further assistance, could you send us a DM? Sarah

  • bigjsl John Lindsay (@bigjsl) reported

    @paulomalley @techAU It’s a competitor to NBN wireless & satellite. In fact it’s a category killer. Monica was somewhere service isn’t available & it didn’t work. Entire podcast is based on 1 guy’s poor install & he lives in an area with landline Internet. Useful perspective but only 1 data point.

  • perceptivelight Perceptivelight (@perceptivelight) reported

    @NBN_Australia Sally the least customers deserve is the truth cos the problem "is due to to an nbn technician shortage in some areas as a result of recent industrial action that has seen technicians walk off the job and internal issues within nbn's systems".

  • dlutzy David Lutz (@dlutzy) reported

    @launtel @NBN_Australia @VocusComm Still no van in the street. I’m guessing it’ll be down for the whole weekend.

  • ozmerica Lee (@ozmerica) reported

    So over it @Telstra @NBN_Australia 😠 Every night this week our phone & internet has gone out! I'm calling tomoz but wanted to vent to you rn as aaargh!!! 😠 It's just so arduous to go thru the whole drama of getting either of you to fix whatever the problem is!! #TelstraOutage

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @nataliesmilan That would frustrate me too, Natalie. If you are having service issues it's best to speak to your provider. They will be able to test the line to check for faults. If the fault is with nbn they will let us know and we will work hard to fix it. Let us know how you go. Thanks, Amy

  • KingCalmette Calmette Lahoud (@KingCalmette) reported

    @Telstra Have ordered NBN they never showed up waited all day now I have just been waiting but nothing been about 6 months.

  • Sandrew_0 🕯️ ⬅️1.5 m➡️😷 Wear a mask & physically distance (@Sandrew_0) reported

    @abcnews This is what LNP govts do; gradually erode good social benefit schemes. They would never have introduced an NDIS. It takes a Labor govt to do good & then the LNP try to undo them, sometimes quickly (like Medibank, the carbon price & NBN), otherwise slowly like this. #AusPol

  • nemshilov Nikolay Nemshilov (@nemshilov) reported

    @Aussie_BB Your tech support and NBN technicians have been bouncing me between each other for months to no end, and my internet keeps disappearing for a whole day every few weeks