NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 11/24/2025 17:25

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

  • therealslav84 SLAV (@therealslav84) reported from Cairns, State of Queensland

    @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • jakemreid Jake Reid (@jakemreid) reported from Cairns, State of Queensland

    @LalitaMathias @JoshFrydenberg @SkyNewsAust Airwaves cause NBN doesn't work 🤡 Gee wizz - we could even stream it live but for copper. How good would fibre be 🤦🏽😡

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AmberMay2021 Amber May 💉💉💉😷 @ambermay@aus.social (@AmberMay2021) reported

    @drstip NBN seem a little. If you are Covid positive they won't come inside and they seem to accept if you are vulnerable to Covid and need to limit interactions. Doesn't help though the repair guy looked at me in my reusable respirator and googles like I had two heads...

  • MitchAnamal Mitch Anamal (@MitchAnamal) reported

    I want to complain about hie **** the @Telstra internet services, combined with @NBN_Australia but I know they're just gonna tweet back the same bullshit, and do absolutely nothing to fix anything. Australia is a first world country. Yet we have 90th world internet.

  • Pablos_RoundUp 🐶 Pablo’s 🐕 ⚡️ Round-Up 🔋 🇦🇺 🇺🇦 (@Pablos_RoundUp) reported

    @electricfuture5 @NBN_Australia MTU was 1480 (default), just changed to 1492 (highest). No option about the jumbo though? Thanks for your help 🙏

  • SC21012022 studiosoundguy (@SC21012022) reported

    @NBN_Australia So hear me out - wasn’t the point of the nbn to break the mould of the Telstra monopoly, and YOU are now doing the same thing, just much worse? Your MTM sucks, the public of Australia should bring this to justice - complete waste of tax payer $$ for what? Substandard internet!

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @CrypticMeow @NBN_Australia That does not sound right at all, so I can look into this for you, did you have a fault reference number or a customer ID you can supply? Thanks in advance -Meg •ᴗ•

  • Pablos_RoundUp 🐶 Pablo’s 🐕 ⚡️ Round-Up 🔋 🇦🇺 🇺🇦 (@Pablos_RoundUp) reported

    I changed to an new ISP through @NBN_Australia and since I changed some websites won’t load, my treadmill only works sometimes (wifi) and twitter works 10% of the time … I thought it was a DNS issue but it doesn’t appear to be. I have tried a new router, same issue. Any ideas?

  • norkietiger 𝙉𝙊𝙍𝙆𝙄𝙀 (@norkietiger) reported

    @NBN_Australia Nbn is an embarrassment to australia, its a garbage private company that cant even compare to the likes of starlink. 60 billion dollars and you're still using fttn, and wireless nbn in rural areas... how pathetic.

  • Pablos_RoundUp 🐶 Pablo’s 🐕 ⚡️ Round-Up 🔋 🇦🇺 🇺🇦 (@Pablos_RoundUp) reported

    @electricfuture5 @NBN_Australia It’s so bizarre. I hope they can fix it soon

  • norkietiger 𝙉𝙊𝙍𝙆𝙄𝙀 (@norkietiger) reported

    @markab29 @NBN_Australia Most of us rural people are forced to have nbn wireless, that locked to 25 down and 4up... starlink is literally our only hope.

  • markab29 Mark Bailey (@markab29) reported

    @NBN_Australia Forget this ****. Install a proper national broadband network with FTTP for everyone. I cannot believe you are upgrading FTTK to FTTP before upgrading subpar FTTN.