NBN

NBN Outage Report in Cairns, State of Queensland

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 03/05/2026 14:20

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • therealslav84 SLAV (@therealslav84) reported from Cairns, State of Queensland

    @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • jakemreid Jake Reid (@jakemreid) reported from Cairns, State of Queensland

    @LalitaMathias @JoshFrydenberg @SkyNewsAust Airwaves cause NBN doesn't work 🤡 Gee wizz - we could even stream it live but for copper. How good would fibre be 🤦🏽😡

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • dgaust dg (@dgaust) reported

    @slace You'll definitely need to get NBN to fix that.... part of what you paid for when the service was abolished is the reset of the Service Class back to 0. That way when the ISP places the order with the NBN, they know what is required.

  • dwightwalker Dwight Walker (@dwightwalker) reported

    found @nbn_australia went down twice - first time on its own then second time after unplugging and replugging wall socket of phone cable - total down time 26+12 =38 mins - pit is waterlogged out front from heavy rains 25-28/2/22 and 3/3/22 in Caboolture

  • petermortonidau Peter Morton (@petermortonidau) reported

    @Telstra I already said no Vicky. We’re keeping this public. Who do I make a complaint to, to get the copper changed to fibre to the premises? Is it a Telstra, @NBN_Australia, the TIO or someone else? BTW what’s your D number for the record?

  • jambeehappy Jamieeee (@jambeehappy) reported

    @NBN_Australia Revesby shows no outage but internet has been down for 2 days, TPG says outage confirmed but not updated?

  • petermortonidau Peter Morton (@petermortonidau) reported

    @Telstra No, let’s keep it public so everyone can see how useless you are. What complaint do I need to raise to get the copper changed to fibre? @NBN_Australia , TIO, someone else?

  • epictreasure1 EPICTREASURE (@epictreasure1) reported

    @NBN_Australia That would be great considering the shops (including petrol stations, grocery stores) have no eftpos. Everything is cash only , atms are empty so you can’t even buy food if you wanted to. The mobile network is choked so you can’t even hotspot properly. I hope it can be sorted

  • Optus Optus (@Optus) reported

    @RickoChris Apologies for the network disruptions. We've gone ahead and run some tests for you and we can confirm a NBN fault has been identified in the area. Kristy (1/2)

  • llewcom Llewellyn Comms (@llewcom) reported

    @Telstra any update on the mobile outage in Kingscliff NSW? Nothing since Tuesday. No NBN either. I understand NBN is due to the floods. But why no mobile???? Am unable to run my business... Have driven to Tweed to get mobile and internet.

  • epeterhenry Peter Edmonds (@epeterhenry) reported

    @NBN_Australia Thanks Chris, any ETA on restoration of service in this area? Also when will free FTTP upgrades be offered in this area? Looking forward to this since it was announced last year and saw the contractors working on preparations last November. Regards Peter

  • petermortonidau Peter Morton (@petermortonidau) reported

    3 hours now and I’ve been told to turn my modem off 5 times now. Unknown amount of “not to worry” and “let me help you”. Latest stupid request is for a serial number. No @NBN_Australia fault ticket yet.