NBN

NBN Outage Report in Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Cairns, State of Queensland 12/17/2025 23:50

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • therealslav84 SLAV (@therealslav84) reported from Cairns, State of Queensland

    @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • pasadorus Edwin Albert Pope (@pasadorus) reported

    The poor communications minister, fancy having his incompetence slap him in the face in public view. Serves you right for insulting the public with your garbage about 3rd stage of the NBN - you bum.

  • adam_voigt Adam Voigt 🐯🏆 (@adam_voigt) reported from Melbourne, State of Victoria

    So disappointed (not surprised) with the lack of support from @Telstra today. They insist on sending a @NBN_Australia tech to my office who turns the internet off on me before leaving. They now refuse to answer me (for hours) on their SMS service. My business is harmed by this.

  • Surlysimon Surly Simon, get over it (@Surlysimon) reported

    Hey @Foxtel and @Internode and @NBN_Australia why is your tech support not 24 hrs a day. A truck has just ripped down my cable and I can’t even work. No internet no Foxtel NOT HAPPY

  • WilliamTLSec William (@WilliamTLSec) reported

    Okay~ First problem with the NBN [lol, not really, it's with Optus's 4G backup modem/router] that is an actual usability issue rather than nitpick about features - why the hell did the SSID and password get reset out of nowhere!?

  • pinknantucket Alice (@pinknantucket) reported

    @fladdle I don’t think they work anymore, since I got the NBN connected? I am never sure about these things!!

  • JamesGruber11 James Gruber (@JamesGruber11) reported

    Honestly, @Telstra is the worst company I have dealt with and it's not even close. I switched NBN internet in November 2019 to another provider yet @Telstra has kept on taking direct deposits each month ever since.

  • JamesGruber11 James Gruber (@JamesGruber11) reported

    Honestly, @Telstra is the worst company I have dealt with and it's not even close. I switched NBN internet last November to another provider yet @Telstra kept on taking direct deposits each month.

  • 1thomasraymond Thomas Raymond (@1thomasraymond) reported

    @Telstra I need some help with a pending NBN connection. Tried to contact you by phone but automated service disconnected me twice. Messaged via Telstra app but no reply. Please contact me ASAP as I have a connection booked with technician on Friday.

  • sreynold Stephen Reynolds (@sreynold) reported

    @James_Jeffrey That nice Mr ScoMo and that nice Mr Turnbull saved the NBN from a fate worst than death. "Fiber to the home". If we had FTTH everyone would now be taking about the Gigabit network to every home with it's increased productivity and associated tech innovation.

  • rainbow_tessa TessaRainbow (@rainbow_tessa) reported

    @Optus NBN dropping in and out. Is there an issue in Bundaberg Qld? Nothing on website as usual.