NBN Outage in Caulfield, Glen Eira, State of Victoria

@Optus once again no signal (NBN HFC) in Hampton 3181. The service the last couple of days has been horrendous

Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

Life on @optus 4G home wireless. I get 20mbps down on a good day, but at any time, day or night, it can just drop out the butt like this. NBN available in my street from next month, but who knows if it’ll be any good... at least it’ll be FTTC, so that’s something.

@djaw85 @negri_thomas @ClaytonTFord @Optus @NBN_Australia @Telstra Yeah must be an Optus backhaul issue

@tomwoodau @negri_thomas @ClaytonTFord @Optus @NBN_Australia Our next-door neighbour has @Telstra an has had no issues. It’s interesting that the cable/wire issue doesn’t seem to be affecting all providers atm - just @Optus... absolutely poor customer service also

@negri_thomas @ClaytonTFord Likely to be just Optus' fixed backhaul, no reports of an issue with Telstra I can find, and Optus mobile data working. @Optus please provide more details of this significant outage! (ping @NBN_Australia)

@NBN_Australia your network is garbage. You’ve had outages in our part of Melbourne all day. You told our ISP it was fixed but it isn’t. Good thing there isn’t a global pandemic keeping us at home and entirely dependent on your service for our jobs and lives, or we’d be stuffed.

@PatFromKilsyth @3RRRFM @NBN_Australia Not my issues dude.

Without @TPG_Telecom and @NBN_Australia connection for the past 48 hours now. No tech updates from NBN at all! Shocking customer experience #Prahran #NBN

@NBN_Australia Sorry you still rely on an old copper network so will always struggle to provide what FTTP has the ability to do then you pass service issues back to RSP too many tiers for service to be effective

Another day another @TPG_Telecom & @NBN_Australia outage. Think they’re trying for a daily outage

Another week another @NBN_Australia & @TPG_Telecom outage. Less than 5 days this time - shocking 🤬

@hisaflog NBN and internet not working for me since Tuesday. Fortunately I got data. Can’t bother reporting it now.

@VodafoneAU terrible! Bought nbn in late April. Still no FTTC box after three weeks! After enduring hours of waiting on the phone, the kid could only say “it’s pending” then cut off! This is really quite ridiculous!

Service delivery of @NBN_Australia is absolutely atrocious. Less than 12 hours notice of 'planned' maintenance on 12-May. Less than 5 minutes notice of 'planned' maintenance today. It really is a sub-par network which has Australia 20 years behind the rest of the world #fail

@optus NBN down. Can’t log on to my Optus account. Can’t find a phone number to call Optus to find out why no NBN. #fail

Trumble (sic) you are the mug. A chancer who got lucky in the dial up Internet era & you thought you knew it all. The decaying ex Telstra infrastructure you you said would give us a quicker cheaper nbn is a slow moving disaster. It is inadequate & will cost billions to replace

@JJFyzz @McKellInstitute @TurnbullMalcolm He is on the record already in recent weeks saying the government should never have built the NBN in any form. Should have been built by private sector. 5G technology is already delivering very high speeds. The original cost was extremely underbaked. Would have cost near $200B

@wendy_harmer @NBN_Australia Good service sure makes a difference. 🙂

@Jeff_Sparrow Try once you've connected. - Not being able to contact the supplier (NBN) and the source of the issue directly. - Once you have lodged a ticket, being actively blocked from contacting support. @Telstra IVR: Your ticket is in progress, you receive updates through the App

Sorry to say... courtesy of the NBN, our Internet is down.... Looking to reschedule for maybe tomorrow night or over the weekend. 🙄

@lizzysawrusrex Installation of NBN service generally takes less than 10 business days but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation. (3/4) -Shane

@lizzysawrusrex We noticed that the ADSL2+ service is not working, we'd like to confirm if you have connected the shipped modem/router for NBN. If so, please reconnect the old ADSL2+ service while awaiting for the completion of NBN installation. (2/4) -Shane

I just want to say how much I hate the @NBN_Australia. That is all. I had a 70% chance of getting 250/25 and they couldn't even supply that to a service built and switched on in December 2019. Pathetic.

@Nicktacular42 @Aussie_BB @NatoPotatoTV It was vacant so... I had telstra hook it up years ago when I had new conduit layed down for HFC and took both connections 😅 Both lines are already hooked up/setup for nbn too.

@NBN_Australia Thanks Shane. TPG are looking into it at their end. I think the high-call volumes is part of the problem. According to your link, my address hasn't been connected to the NBN, despite getting told via email I was ready to connect and receiving all my equipment.

@shoemanG They can do further testing and if the issue is with nbn, they'll let us know and we'll work together to resolve and provide updates. Please note providers are experiencing extremely high call volumes & support requests at present and are working with reduced staffing levels. 2/3

@peterp79 @Aussie_BB @Telstra @NBN_Australia Also, 25 is minimum - so you should be getting 22 ish... plug a laptop INTO the modem and do a speed test. WIFI is probably what’s slowing you down too

@petermclarty They can do further testing and if the issue is with nbn, they'll let us know and we'll work together to resolve and provide updates. Please note providers are experiencing extremely high call volumes & support requests at present and are working with reduced staffing levels. 2/3

@trevorlong @Aussie_BB @Telstra @NBN_Australia Yep FTTN. It’s horrible!