NBN

NBN Outage Report in Helidon, Lockyer Valley, State of Queensland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Helidon, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Helidon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Helidon, Lockyer Valley, State of Queensland 01/15/2025 03:40

January 15: Problems at NBN

NBN is having issues since 03:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Helidon, State of Queensland

Latest outage, problems and issue reports in Helidon and nearby locations:

  • domslashryan Dooooom (@domslashryan) reported from Toowoomba, State of Queensland

    @ZachWeiner Part of the other side of the issue was that once the NBN came into your area, the original phone lines shut down, so you had to get an NBN plan. A lot of telcos shoved people onto a 12 Mbps plan, which was never designed for internet use, only as a phone line

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • aremgavin Arem Gavin (@aremgavin) reported

    @BelongAU My NBN has been down for a day now. Have logged the issue but no reply. When will my internet be back on?

  • underthingy Steven McCarthy (@underthingy) reported

    @TPG_Telecom Why does the tpg outage page still not have an nbn outage for St Lucia. In fact why is there no nbn outage listed for Queensland? Nbn co is saying there's still 10000+ services affected in qld, surely I'm not the only tpg customer in that.

  • dorman_keith Keith (@dorman_keith) reported

    @Optus George. This issue has been going on for over a week. The NBN tech now has. It shown up for two days. And your DMs are taking hours to be returned.

  • mulgar Michael Green (@mulgar) reported

    Of course as a retail customer of an NBN service we have no path to contact NBN for further assistance. Essentially at the mercy of 2 providers, neither willing to assist.

  • BanFoo_ Ban-Foo Leong (@BanFoo_) reported

    @Optus I’ve had no internet service on my Optus @NBN_Australia connection, since early this morning. I’m located in the Inner West Sydney area. Please let me know when the problem will be fixed and running properly.

  • doublebpodcast Bennyboy (@doublebpodcast) reported

    @NBN_Australia Outage link doesn’t work

  • fredanurks Freda Nurks (@fredanurks) reported

    @NBN_Australia Nbnco, broken link, pls fix. 🙏

  • Gdawg562 Gdawg56 (@Gdawg562) reported

    @NBN_Australia What's happening in the Childers / north isis Queensland area? Service has been down due hours

  • MissDissentEats Jackie McMillan 🏳️‍🌈🏳️‍⚧️ (@MissDissentEats) reported

    It would be nice to have the service we pay for @NBN_Australia @iiNet so we can actually use the internet. #NBNfail

  • LatteLefty Latte Lefty 💉💉+💉- don't raise the dam wall (@LatteLefty) reported

    So @Aussie_BB with their ‘fantastic local support’ have totally failed to respond to a complete NBN outage in the #innerwest of Sydney. Sorry me info would be good.