NBN

NBN Outage Report in Shellharbour Village, Shellharbour, State of New South Wales

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Shellharbour Village, State of New South Wales

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Shellharbour Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Shellharbour Village, Shellharbour, State of New South Wales 12/16/2025 06:15

December 16: Problems at NBN

NBN is having issues since 05:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Shellharbour Village, State of New South Wales

Latest outage, problems and issue reports in Shellharbour Village and nearby locations:

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @TonyAbbottMHR We could say the same thing about you and your previous government when it comes to the shit NBN you built. What a disaster.

  • Bente_Andersen1 Bente 🇦🇺🇳🇴🇩🇰 (@Bente_Andersen1) reported from Wollongong, State of New South Wales

    Scott Morrison is trying to do what Turnball did with the NBN. Destroy the future and the environment by lying about the ESF. It has done nothing, it will never do anything except line their business cronies pockets.

  • AlexBrangwin Alexandria Brangwin (@AlexBrangwin) reported from Wollongong, State of New South Wales

    @DoctorKarl Can't believe this was an election issue and everyone chose so poorly. @TurnbullMalcolm, @TonyAbbottMHR & @JoeHockey screwed Australian internet over for generations. #NBN #Fail

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • craigreucassel Craig Reucassel (@craigreucassel) reported

    The NBN box has broken at our place. The provider knows this. We know this and @NBN_Australia knows this. But instead of mailing out a replacement they are saying we have to wait nearly 1.5 months for one of their technicians.

  • craigreucassel Craig Reucassel (@craigreucassel) reported

    I normally don’t bother to complain about **** businesses but I think I’ve just found the worst so I thought I’d give @NBN_Australia a shout out.

  • craigreucassel Craig Reucassel (@craigreucassel) reported

    @Richard33878882 @NBN_Australia Have called provider 4 times. They are equally frustrated. Each time @NBN_Australia refuses to replace even though their box is broken.

  • 1Octonaut oberon (@1Octonaut) reported

    @craigreucassel Craig, call your federal MP's office. They can submit a complaint direct to nbn - they'll have plenty of experience doing this - and you might see some results. Even if your MP is some LNP waste-of-space, their office staff should be able to get onto this.

  • RobynInTheStix Robyn Muller BA GradDipEd (@RobynInTheStix) reported

    @craigreucassel @NBN_Australia Your best recourse is the Telecommunications Ombudsman. If we ran our business as poorly, we wouldn’t last long. Monopolies seem to act as if customer and service are mutually exclusive; never the twain shall meet. *********.

  • Richard33878882 Richard Hubbard (@Richard33878882) reported

    @twistieman @craigreucassel @NBN_Australia Totally agree, but that would be to logical, and there's not much logic around these days. But 1.5 months to rectify, lousy service. Thanks again.

  • justme_bmk 🌏 💧 Bianca (@justme_bmk) reported

    @jamiemanson101 @craigreucassel @NBN_Australia I had the same, I received one, presumably an upgrade. Never asked for one, nor was told about it, I had to call to make sure there wasn't a mistake. Somehow, we managed to install it ourselves ;-), without the NBN worker's expertise.

  • twistieman Tristan Davey (@twistieman) reported from Townsville, State of Queensland

    @Richard33878882 @craigreucassel @NBN_Australia It’ll be the NBN network termination device (NTD) that has failed, not his modem/router. There are a variety of these are used on FTTP, FTTC, HFC and fixed wireless installs. NBNCo operates these units inside your property, and only they can service/replace them.

  • DrKimJohnstone Dr Kim Johnstone (@DrKimJohnstone) reported

    @craigreucassel @NBN_Australia It is the most mind numbingly frustrating business model and makes me want to scream in frustration every time I have to deal with NBN/provider issues. Bon courage!

  • Larrymclarry71 Larry (@Larrymclarry71) reported

    @craigreucassel @NBN_Australia Had same problems with @NBN_Australia but the telecommunications ombudsman sorted it out within days. They have a simple online questionnaire, takes 10 minutes and escalates it to someone who will understand how ridiculous the situation is. Saves hours and sanity.