NBN

NBN Outage Report in Townsville, State of Queensland

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Townsville, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Townsville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Townsville, State of Queensland 11/19/2025 00:00

November 18: Problems at NBN

NBN is having issues since 10:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Townsville, State of Queensland

Latest outage, problems and issue reports in Townsville and nearby locations:

  • twistieman Tristan Davey (@twistieman) reported from Townsville, State of Queensland

    We need to invest in huge nation-building projects; a national grid to support renewables, divestment in fossil-fuel base load, a renewed NBN with speed guarantees and equal access for every Australian, a high-speed rail network to connect Australia’s major centres.

  • SEdwards0108 Scott Edwards 💉 (@SEdwards0108) reported from Townsville, State of Queensland

    Good morning @Telstra Our NBN is not working and I can't find any outage information anywhere online. Was working fine last night.

  • twistieman Tristan Davey (@twistieman) reported from Townsville, State of Queensland

    @Richard33878882 @craigreucassel @NBN_Australia It’ll be the NBN network termination device (NTD) that has failed, not his modem/router. There are a variety of these are used on FTTP, FTTC, HFC and fixed wireless installs. NBNCo operates these units inside your property, and only they can service/replace them.

  • SEdwards0108 Scott Edwards 💉 (@SEdwards0108) reported from Townsville, State of Queensland

    I think I spent about 3.5 hours trying to arrange an NBN service provider change. Success to be determined soon (I hope).

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TrepOz John (@TrepOz) reported

    @NBN_Australia I work from home and with no warning or means of recourse, my internet has been shut off with no information regarding network status on your page, nor does my ISP have any idea why this was done. NBN gave me INC17163857. I will be pursuing financial compensation.

  • steveirons Steve Irons (@steveirons) reported

    @gmail I have it all sorted. It was partial outage NBN via satellite. But I failed to take action for 16 hours because it appeared to be working.

  • philkernick Phil Kernick (@philkernick) reported

    @decryption Every time I see things like this I go an have a quiet cry about my 32/8 FTTN service. It's another case of @NBN_Australia giving more to the haves, while completely ignoring the have-nots.

  • j_foreigner jonnyforeigner (@j_foreigner) reported from Melbourne, State of Victoria

    Nice to be informed of an @NBN_Australia outage of THREE ******* HOURS one minute after the SIX HOUR WINDOW began. Super.

  • steveirons Steve Irons (@steveirons) reported

    As you know the Internet can be subject to partial connectivity problems nbn, like with satellite connections, & you would think that any user that saw connection mode would waste a lot of time trying to resume proper connectivity if their email system gave them that response.

  • jc2042 jc2042 (@jc2042) reported

    @MRowlandMP There'd be huge benefit if NBN staff talked to each other (4 visits to identify problem already fixed) untold txt msgs to arrange, confirm & advise attendance at appointments, then turn up early/late, numerous follow up texts & calls to assess satisfaction! & time off work for me

  • philkernick Phil Kernick (@philkernick) reported

    @decryption @NBN_Australia It's an utter joke. They are not now, nor have they ever, focussed on those areas with bad connections. They focus on those areas with deep pockets to maximise ARPU.

  • da_da_dar Da Da Dar (@da_da_dar) reported

    @juliahbanks @TurnbullMalcolm He can sure talk. But I’m waiting for him to pontificate on The NBN and Snowy Hydro. I suspect his summation, if any, will be as bad as those two things he oversaw.

  • Liz_McShane Liz McShane (@Liz_McShane) reported

    @NBN_Australia your site says there are no issues, and yet I haven't had internet at Rye (3941) since 12:30. At one stage there was a message saying there was a fibre optic cut affecting Mount Eliza, but that notification is gone from your site, and yet still no internet.

  • AndrewAQLD Andrew A. Hennessy 💧🌈🍞 (@AndrewAQLD) reported

    The same people who designed the NBN are the same people trying to rewire the electricity network.