NBN Outage in Townsville, State of Queensland

Good morning @Telstra Our NBN is not working and I can't find any outage information anywhere online. Was working fine last night.

I think I spent about 3.5 hours trying to arrange an NBN service provider change. Success to be determined soon (I hope).

@Richard33878882 @craigreucassel @NBN_Australia It’ll be the NBN network termination device (NTD) that has failed, not his modem/router. There are a variety of these are used on FTTP, FTTC, HFC and fixed wireless installs. NBNCo operates these units inside your property, and only they can service/replace them.

We need to invest in huge nation-building projects; a national grid to support renewables, divestment in fossil-fuel base load, a renewed NBN with speed guarantees and equal access for every Australian, a high-speed rail network to connect Australia’s major centres.

Forced to pause my subathon. Internet has dropped 17 times in 12 hours, it's actually impossible Hopefully the tech tomorrow can fix that part he knows is damaged since @NBN_Australia wouldn't replace it last week when he told them it was a problem- I'm really sorry everyone

@MissDissentEats @NBN_Australia Optus wireless broadband - unlimited plan $59 per month - never had a problem with it. 3 laptops, 1 TV, iPads and mobile phones. Multiple devices streaming at the same time and never an interruption

@JonesHowdareyou The NBN is so slow. The LNP really stuffed that whole visionary project up.

@NBN_Australia I'd really like some help getting this fixed instead of "it works on our end". Dropping out 15+ times a day isn't working especially when the technicians know what's wrong and want to replace it

@CalSauer @rohancct @realCarrickRyan Worlds strongest post pandemic economy, trade surpluses, secure borders, defence funded properly. Every vital service funded above 2013 levels. Not leaving badly designed & Unfunded thought bubbles like NBN & NDIS when you leave office doesn’t mean you’ve not achieved anything.

@Joshx Dont listen to the reviews most of those were from 2017 when they first started or they are on other types of NBN which they don't have access to the fast nbn like me and you trust me try them and leave if u dont like em no contract nothing to lose. Full aussie support 24hr

@Optus if there nbn issues in bulleen vic 3105? Had trouble from about 4pm with on and off connection.. I have reset nbn box and router same issues

@its_Aidos1 Honestly, when I was dealing with TPG during 12/21-3/22 I had the same issues over and over. I took out two accounts; one for home and the other, my investment property. Both modems did not work and 10000 phone calls later on top of NBN no-showing 3 times, I went elsewhere.

@RoadknightThe My optus nbn modem died and after a few chats was sent a new upgraded one at no cost plus $25 credit and 25gb on my mobile for the inconvenience. Very happy with their service.

@RoadknightThe Mate , log on to Telstra website , there is a complaint portal , fill that out , complain , say you have a sick person there & trust me they will get back to you really quickly , you may even speak to an Australian ! Are you on the NBN ? need to know