NBN Outage in Tweed Heads, Tweed, State of New South Wales

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

@THE_Russell Wow. Just when you thought This buffoon Gov. Would never beat Their farcical NBN Catastrophe. $ 80 Billion spend on a system little better than what it replaced? Now Spending double that on Subs that will be obsolete 15 years before they are delivered?

@KoparaFallsKid I'm with Aussie Broadband for the NBN. They are based in Victoria. When I call I talk to a person almost immediately, not automation. Since I got set up I've never had to call. If there is an outage coming up or if one is finished they email. It really is excellent service

@Telstra Hi - your internet keeps dropping out. I tried calling but apparently you're closed (9:30pm). In postcode 4212. This has been happening for several weeks. Please sort it ******** out. #telstra #nbn #australia #monopoly #***** #goldcoast @NBN_Australia @Foxtel

@NBN_Australia It just seemed to be Thursday evening. Friday there hasnt been any problems at all.

@suspectandy Yeah man. NBN is good to go but there’s a connection problem out on the street. So keen you have no idea lol

The NBN people finally came to get us connected yesterday, the technician said there’s a fault and will be back in a fortnight. There’s much bigger issues now, I literally was faced with 1st world problems- only to realise there’s a humanity problem right now.

@Telstra @NBN_Australia Shitty service provides by technical department those don’t even understand the problem and can’t speak proper #English. On phone for last 2 days and business #NBN still not working. #shame #telstra for superb service and technicians in you shitty team.

@gurambae I already use my foxtel cable for the internet (but don't have Foxtel) which is why I'm forced to be with Telstra currently. It will be the same with NBN. Nov is the deadline for me. Having problem choosing a provider

@AndNowItsTime @NBN_Australia I feel your pain. NBN contractors damaged my unit and then redid the installation by laying cable on the garage floor. You're right about lazy, they take easy way irrespective of what it looks like. I've lodged a complaint but wait with baited breath.

@TOOTS69er No. Not yet. Right now the NBN is down. I have no broadband....again.

Well it's down to the wire #NBN says we'll be cut off by early November so have to transition. We don't download heaps, occasionally watch Netflix. We have cable so not much will change. Any suggestions folks for a provider #GoldCoast

@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

@Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.

@BreakfastNews @geoffrey_payne The ‘nations ministers’ don’t know their arses from their elbows. Australia is going down the gurgler fast. Buildings uninhabitable, NBN not fit for purpose & a fawning media who won’t report the facts.

@NickRossTech @abcnews @netflix @abc730 The times killed the NBN. It never got with them.

@Telstra we are on NBN but are getting very slow speeds.

@Telstra No, all it says is that it’s a problem with the NBN network. No further information. I understand you at Telstra may not be getting the info you need. Just a frustrating experience.

I observe the sending activity blue bar on top on screen and see this goes to sudden stop for moment then it send, indication of possible congestions, or nbn network (a new system network in australia) complications.

@TPG_Telecom ID 4904297 we are struggling to just have our internet back. We moved apt. Same place, same building just change the unt And the company service are about 3 weeks just talking and no date to get the service done. They asked to change for nbn service, we already accept the terms.

after almost 3 weeks my nbn connection box finally replacet , thank you Optus for excelenet customer service #optus #nbn #Broadband

@NBN_Australia Hi Maya. You haven't understood. There was an NBNCO van outside our place and a person working on an open pit. I spoke with him. He confirmed the fault. Obviously NBNCO was aware of it otherwise they wouldn't have sent someone out to fix it. But the outage page showed nothing.

3rd time in 10 days the ******* nbn has to do whatever work and interrupt services ALL day. ffs sort yourselves out!!

Is it actually possible to hate a company more than I currently hate @Optus ? It's like a ******* never ending cycle... On hold now for 30 minutes to change an NBN plan - they ****** up......

@NBN_Australia @Melanie_Kers Don't bother looking at that link. It isn't accurate. We had an NBN van here fixing a problem and the outage wasn't listed.

@NBN_Australia What's the point of the Network Outages web page if it doesn't have any current info? We have an issue with our connection, there is an NBNCo van outside with someone working on it but there is no mention of it on your network status page. How does that work?

@Optus So NBN has been restored but still unable to get wifi access through the NBN modem. Have turned on/off, troubleshooting through Modem User Guide and checked connection via 192.168.0.1 and all looking good but unable to connect any device to network. Any tips?

@Telstra Tomorrow afternoon - as a small business owner - having this NBN service that drops out a lot does put me in difficult positions a lot... Is this the norm for the NBN product...?

I wondered why I couldn’t log into work there’s an LBN Co outage in NSW. At least this is one occasion where NBN Co may have been better. This is quite rare.

@NBN_Australia If only that were true. Your infrastructure is the issue.