NBN Outage in Upper Mudgeeraba, Gold Coast, State of Queensland

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

@KoparaFallsKid I'm with Aussie Broadband for the NBN. They are based in Victoria. When I call I talk to a person almost immediately, not automation. Since I got set up I've never had to call. If there is an outage coming up or if one is finished they email. It really is excellent service

@Telstra Hi - your internet keeps dropping out. I tried calling but apparently you're closed (9:30pm). In postcode 4212. This has been happening for several weeks. Please sort it ******** out. #telstra #nbn #australia #monopoly #***** #goldcoast @NBN_Australia @Foxtel

@suspectandy Yeah man. NBN is good to go but there’s a connection problem out on the street. So keen you have no idea lol

The NBN people finally came to get us connected yesterday, the technician said there’s a fault and will be back in a fortnight. There’s much bigger issues now, I literally was faced with 1st world problems- only to realise there’s a humanity problem right now.

@Telstra @NBN_Australia Shitty service provides by technical department those don’t even understand the problem and can’t speak proper #English. On phone for last 2 days and business #NBN still not working. #shame #telstra for superb service and technicians in you shitty team.

@gurambae I already use my foxtel cable for the internet (but don't have Foxtel) which is why I'm forced to be with Telstra currently. It will be the same with NBN. Nov is the deadline for me. Having problem choosing a provider

@TOOTS69er No. Not yet. Right now the NBN is down. I have no broadband....again.

Well it's down to the wire #NBN says we'll be cut off by early November so have to transition. We don't download heaps, occasionally watch Netflix. We have cable so not much will change. Any suggestions folks for a provider #GoldCoast

@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

@Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.

@BreakfastNews @geoffrey_payne The ‘nations ministers’ don’t know their arses from their elbows. Australia is going down the gurgler fast. Buildings uninhabitable, NBN not fit for purpose & a fawning media who won’t report the facts.

@NickRossTech @abcnews @netflix @abc730 The times killed the NBN. It never got with them.

@Telstra we are on NBN but are getting very slow speeds.

@Telstra No, all it says is that it’s a problem with the NBN network. No further information. I understand you at Telstra may not be getting the info you need. Just a frustrating experience.

I observe the sending activity blue bar on top on screen and see this goes to sudden stop for moment then it send, indication of possible congestions, or nbn network (a new system network in australia) complications.

@TPG_Telecom ID 4904297 we are struggling to just have our internet back. We moved apt. Same place, same building just change the unt And the company service are about 3 weeks just talking and no date to get the service done. They asked to change for nbn service, we already accept the terms.

@hcgray @NBN_Australia Optus is **** go Aussie bb

@lynlinking @WgarNews That’s probably because of our crap NBN

@TPG_Telecom Hi there - my NBN home internet seems to be having issues this evening. Was running really slowly when I got home, so I reset the NTD and my router. Now I have no internet - seems to be DNS related? Reset both devices a few times without success. Any advice?

@cjlc1829 Without any further details on your address etc, I am unable to provide further information. However I can advise that NBN equipment/technology is owned and updated by NBN and companies like Optus, are the provider of the service that that technology allows. Casey

Australia’s PM relied on NBN copper network... coal powered. No wonders we had technical problems... 🙄

@NBN_Australia The NBN only offers 12mbit internet during coexistence and only guarantees 25mbit after that. My provider is unable to do anything about the crappy NBN network except suggest that I use 4G instead. There has been demand for FTTP for 7 years already. HURRY UP!

@D_Melissa2 @TurnbullMalcolm You have your opinion & I have mine. Turnbull was a crap PM as far as I'm concerned & I base it on his actions as while PM. He also gave us a crap NBN. He's may be a good person, that's why there were great expectations of him, unfortunately he was a weak, gutless leader!

@DrRimmer This failure and the NBN failure would ensure the LNP never governed again if the MSM reported it correctly.

Again, my @NBN_Australia connection is living up to the nickname: no bloody network. Second time we've had a proper outage in as many months, and no available appointments till Tuesday. #nbn #auspol

Love to sit around all afternoon for an @NBN_Australia technician who never arrives... Love when the appointment is 1-5 on a Friday so now I can't do anything about it until Monday. Love not having Internet for over a week.