NBN Outage in Elizabeth Hills, Liverpool, State of New South Wales

Update on my #Telstra #NBN connection winge: they dropped us from 100/30 to 25/5 still keeping us on the same price plan. The only way to resolve it without an increae in plan cost was to raise a complaint. Check your speeds people. If we hadn’t we wouldn’t have known.

@jendudley @Telstra I saw that. I pay more for the nbn than my mobile by almost double. Will be going down a plan or scrapping it for 4G.

Dodo NBN broadband is down in westmead. Have been trying to raise complaint but customer service never picks up calls. Have been on line for hr. Pls help @DodoAustralia

@NBN_Australia Yes I know it has been awful. The odd thing is as soon as they fixed the traffic lights at the end of the street everything came back on - strange

@mavetju @NickRossTech @Aussie_BB Yep, if it was an NBN issue, the VPN wouldn't help, as both the VPN and the direct download both traverse the same last-mile (FTTN/FTTC/FTTP/HFC) and use the provider's external facing bandwidth. This problem is likely at the source.

@NBN_Australia That’s the problem no one knows anything 😡

@GladysB @Asher_Wolf @NSWSES Can’t... power down since Sun. @Telstra black hole and 3G/4G booster (their solution that cost ~$2k!) therefore out... modem also dead so @NBN_Australia doesn’t work (no #Internet). #VoIP phone dead. Looking at a diesel generator... middle of #Sydney’s #NorthShore 🙁

@TPG_Telecom NBN issues in Ryde, but not listed as current outage on website: what’s going on

@optus NBN seems down in 2044, and 4G is pretty slow (and yr status page is slower still)

@TPG_Telecom What a standard (low) level response is this. I had a long chat with your support engineer who has no idea what could go wrong therefore, he raised a complain for NBN and other teams (which he did not tell me about) @NBN_Australia

@NBN_Australia Thanks Alex for the pointers. I've already reached out to them on at least 3 different mediums. Still waiting for their response. Such a pathetic service.

@NBN_Australia Yes my provider @TPG_Telecom is never responding on the phones so we are still helpless without any clue of when is it going to get resolved.

Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

@NBN_Australia Thanks Brian. As it happens the @Telstra rep blamed nbnco for the additional fees. It's all feels like a bit of a terrible joke to be honest, but thanks for replying.

Outage for @Telstra cable internet (non-nbn) in Lindfield NSW since Jan 30, and it’s not listed on the service status site so I went through all of the troubleshooting and phoned up where they told me there’s a huge outage that won’t be fixed until Feb 3. Waste of time that was.

So I am being forced on to the @NBN_Australia infrastructure and @Telstra is attempting to "uprgade" my service to a more expensive, slower, less feature rich service.

Absolutely our NBN is a waste of taxpayers money, we well everyone I've spoken to just around NSW is fed up with such poor quality. And business are suffering for it, I help a friend a few days and her NBN is frustrating on her business slow waste of time.🙄👎

@ShaughnessyMat You should be celebrating......took us 107days to connect to existing connection,speed at best half of what we are paying for, continually "drops out" & have to reboot either NBN or Telstra Gen2 modem, 2-3 times a day. When system down no homeline, & grossly overcharging HGIT 💩

@MichaelSmyth_ @NBN_Australia I wish I could get points for NBN scam calls! Already two this afternoon! When I tell them I am happy for them to disconnect the service they hang up, only to call again several hours later.

@xzRich_ Our NBN only improved our upload speeds in trade off for DL speeds. Anyway just threaten to change companies if they don’t match the bill to what you think it’s worth or what annother companies offering and they’ll make u an better offer if they wanna keep you as a customer.

@xzRich_ It’s so stupid because NBN is supposed to be cheaper AND faster but it isn’t and it pisses me off. We get ripped off in au for below average internet.

@DaveVescio Nbn is crap in Australia!

@TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

@jendudley Poor progress is the last place I lived. Brand new building. Cable terminates in power pole outside the building. No phone lines available for adsl. They managed to free up 4-5 lines for 40+ units. 2 years later still no cable or nbn despite building next door having it.

@jendudley Say goodbye to that. We went from 100mbps cable to 2-3mbps adsl to 50mbps nbn and paid the same for each service. Extra for the adsl cause had to tether to my mobile to actually use the internet.

Your life can be ruined in seconds **** you NBN you took my stable wifi connection away from me , now my internet is ******* shit

I am super surprised to experience the quality of broadband in (or around) Sydney -- it still gets disconnected at least 5 times a week. @NBN_Australia and @TPG_Telecom, I'd highly recommend you both to get a better management because it sucks and it really does.

My house got forced to switch to NBN and FFS the Internet cuts out every 20 mins and we are at half the ******* download speed What the actual **** have you done , do you know how frustrating this is

@marklevy2gb, @NBN_Australia’s website is down...not helping I still confidence! #nbn #techfail

@NBN_Australia Well.. all NBN have done since November is waste my time.. apparently im not important enough to speak to any manager in your “customer service team” (that’s what Angie from that team told me anyway..). I’ll DM you anyway.. should be fun..

Update. Only partially installed. Seems NBN didn’t connect from outside our development into the development. Delayed until March. Dreadful service and shoddy Project Mgt. Also had to pay additional $16000 for cabling!!. @NBN_Australia #nbn

@mrgnarchr When they can build 5G, sell ‘unlimited’ at the same price as over NBN, but difference is they keep all the $$$ (and don’t have to pay a stupid cut to NBN), why wouldn’t to push it as an alternative that they actually make money from. NBN really ****** things

@mrgnarchr Meh, if the govt wasn’t hellbent on trying to make a profit out of the NBN and actually run it as a utility, we probably wouldn’t see 5G being pushed so hard (stupid NBN CVC pricing)

@Optus I'm on my third day + of 0.20-0.25 mbps on my NBN at home - lodged an online complaint and tried contacting by online chat. Can someone please get in touch in the am.

@slpng_giants_oz @knarfnamduh Try 2 NBN NBN going to be one big costly taxpayers fix...ATFD Free our Refugees Send Dutton to The Hague Smash IPA & have them pay tax, not a charity a business

Hi Optus @Optus - Your NBN seems to be down in 2146 for the last 30 minutes or so. #optusoutage #optus #nbnoutage

@TurnbullMalcolm we don’t need you to tell us the “news”, we all have access to current affairs...alas not via NBN - which happens to be a very expensive piece of crap.

So pre NBN no drop outs at all. Post NBN ever bloody day. WTF. @Telstra sort your shit out.

@TPG_Telecom @NBN_Australia any danger of my issues being resolved before Xmas or shud I just jump on eBay and invest in a dial up modem #pisspoor

@jendudley @Telstra I am a mega geek too. I generally notice bad network performance. I really hate buffering in particular. My wife complained about the NBN being slow the other day, then realised she wasn't on Wi-Fi and it was actually the Telstra 4G service having issues.

What a joke. My NBN is always down. Morrison is so out of touch.

@superloopnet is there an nbn outage in Carlingford my nbn dropped out, ive rebooted my router several time without luck

Remind me.... this is the 21st Century & we supposedly have a mostly fibre internet network @NBN_Australia. So why is it that the slightest wind & I lose connection @Optus I've lost count of how many times our internet has gone down this evening.

4K wars - Optus to show the Tokyo 2020 Olympics in 4K Ultra HD to its 5G Home customers - meanwhile Foxtel has the only broadcast 4K satellite service in AU. Wonder if nbn or Telstra will join the 4K battles! 📺 #Telsyte

@JasonMorrisonAU @NBN_Australia Pathetic. Absolutely pathetic. We are going backwards at a rate of knots. And @NBN_Australia & @Telstra do not care the punishment they are doling out to individuals & businesses due to their incompetence & inability to provide a reliable service.

@NBN_Australia currently can’t connect to the internet for no ****** reason except that there are random ****** outages in Sydney. Internet will connect for few minutes and then off it goes again. Thanks @NBN_Australia you worthless piece of shit.

@JBSFinancialJB @NBN_Australia @Telstra sure was looked like I had a mailware problem 🙄

@NBN_Australia @Telstra Gr8 work shut down my WiFi with scare mess on my screen 2 force me 2 switch to NBN #shockingtactics no internet 😡

@telstra your outage page showing an outage of the NBN in postcode 2087. Cant get any info on how long it’s expected to be down. Have tried all your websites etc. do you have any idea

So now if I want to connect the $380 device we were sold to fix the poorly working backup connection while we wait for the poorly ordered NBN location move to be completely cancelled before it can be re-ordered correctly, I need to buy another sim card for $80/mth to make it work

@johnmangos @Telstra @NBN_Australia I hear you. Though when you threaten to cancel your services, they put you through to an Australian based customer service team who clean up the mess very well. @Telstra should return all customer service roles to Australia - the language barrier can be very difficult.

Just signed my NBN service over to @beourmate . Wanted to say that I did this based, not only on a great price, but also your support of @CCMariners and @wswanderersfc many thanks. 👌🏻 #ALeague

@DomFlanaganC300 @tpg if you have not got your NBN by TPG, don't even think about it. it is awful.

At least Australia's pathetic excuse of a rail system has the excuse that it is the remnants of one built in the 19th century... unlike the #nbn on which at least $51 billion was wasted in the 21st century, but is not (and will never be) up to 20th century standards.

@TPG_Telecom hi there! I'm have nbn problems in my area kensington 3031 I have restarted the router and modem (the black box) but am still not receiving any Internet

@nodus_tollens__ Just an update to let you know your connection has been added to a known network issue which NBN now has a tech on site to investigate and repair. Thanks for your patience and understanding while we work to get this sorted. - Tal

@NBN_Australia Already logged a week ago. It's a NBN capacity issue. We're now in a NBN maintenance window until Feb 27. Nothing the ISPs can do. We're out of action for the next six days.

@boxcar303 @NBN_Australia I am having the same issue here. @NBN_Australia just failed to act. And they even cancel technician appointments without leaving any reasons. It is sad that my ISP can’t even call NBN or escalate the issue. If NBN doesn’t do anything, my ISP is helpless.

@gaichambers @AlboMP I don't have a problem with the need for NDIS, ***, but Gillard enacted something totally un-costed and it was extremely irresponsible to do that. NBN was totally un-necessary, the govt. should have been a provider of last resort. I just don't trust Labor with money as a result!

@TomPlayford3 @AlboMP I will bow to your superior knowledge Tom but the LNP is holding m(b)illions of NDIS funding back to advantage their current bottom line, Malcolm devastated the NBN and Labor hasn't been in charge for 7 years. Speaking of the poor, LNP reluctance to raise NewStart short sighted.