NBN Outage in Elizabeth Hills, Liverpool, State of New South Wales

@Telstra Yes NBN stuffed it up. They put our cable in the wrong port, or the other way around. Either way, it's fixed now, and your company didn't fix it. I still have an outstanding fault when I called the automated message 10 minutes ago. I need my account closed. Mobile to remain ...

@Aussie_BB I’ll have to call in later, but you definitely have the updated email as I’ve been getting invoices there for many months now. Is there a separate system that sends out the NBN outage notification that doesn’t just use current email on file?

@Aussie_BB hey folks, just got an email about an NBN outage, but it went to my old email address. Can you check to see if there’s somewhere in your records that may not be updated? Invoices & other emails have gone to the right spot, just this outage notice is misdirected.

@domnixon1984 @Internode @nbn I am going through this same mess at the moment. So poor. I understand things got wrong but the whole customer service process is a mess, I'm furious!

So tired of intermittent slow nbn

NBN down...

@DianneCostin NBN had been down 3 hours here. #LNP 101

@DoctorKarl So sad that NBN is a fail completely system, rather than a Failsafe system.

@Stella_Cluster @DoctorKarl Once you are on NBN,(basically everything) , no power,no phone. Solution is to add back up power where the premiss connects to the network apparently.

We are a decade behind with fast internet. Do you trust the #LNP to fix the #nbn? If not, #PutLNPLast

Nbn is down

@ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...

Hey Telstra, what’s going on with the NBN services in Sydney Inner west? It’s been down for quite some time?? @Telstra #NBN

@isaacfloyd13 @PaulFletcherMP So another $480m spend on NBN.....an NB that they fkcd.....double what they said spend, 2years late & we are now 22 down the list WW....A total FU......overpriced, underspeed & full of spin

The technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.

The @NBN tech came. The carrier signal strength is - 15dB. Max is - 10dB. So it's too weak to work. But it's raining, and their test equipment isn't waterproof. So they couldn't check the connection box at the side of the house. So, day off work for zip. @Telstra

@Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

Hi @Telstra. My internet has been down for 3 weeks. The @NBN tech was a no show for the first appointment. Just had an SMS scheduling another appt for tomorrow. The @Telstra faults operater in Australia just hung up on me. If I ran my med practice that way, I would be in jail.

@adamajacoby @davejeffress82 Me2....what has he got to do to wake Australians up.....rorts, cheats, lies, hides, bullshits, announces, robodeaths 2200, NDIS totally stuffed up, NBN, Sub stuffup, $4+bn payment to France.....the list is endless....and still people "support" his band of crooks & misfits

Hey @Optus - NBN modem issue, flashing red light and clicking, used ‘Message Us’ in app and for booted told to call 133937, but recorded message there saying to use app! What am I supposed to do to get tech support?? No internet, no home phone!!

@elonmusk Billionaire Elon Musk has reportedly played a significant role in driving up the prices across Australia’s NBN phone and internet network… Starlink technology had reduced the NBN’s viability?… interesting 🤔

@NBN_Australia yo instead of raising your prices for your internet plans because people like Elon Musk are doing a better job at providing a better internet service you just idk....FIX YOUR INFRASTRUCTURE 🤔

Australia built a slow NBN, obsolete at launch. Other players entered the market, with better, faster options. The NBN now needs to raise prices, to cover its costs due to exiting users which will cause more to leave. The NLP are to blame, but so are those who voted for them.

@aussiewongm At least you were talking to a human who had some idea and didn't just try to blame NBN and hang up on you after 2 minutes.

@Optus @NBN_Australia INTERNET DOWN MARKET CRASHING NEED INTERNET NOW

@PW_Arts @carolduncan The benefits of the National Broadband Network would only have materialised after it was built. But it wasn't. So SkyMuster never really had a chance #nbn #auspol

@carolduncan @NickRossTech At the risk of sounding like an Elon boy, he did get a lot of things right that Sky Mustard screwed up. that's why his Starlink is eating into NBN's share of Aussie Internet. (I'm not calling it by its proper name, it sucks badly, based on a lot of testimony I've seen)

@NickRossTech @maire19 @carolduncan yes - on fixed wireless nbn in the bush. So unreliable - the towers are getting faster but they are chained together with no back-up power. If one tower goes down, the following towers all stop working. It was a disaster in the fires a few years ago. zero redundancy - crap.

@wheredidgogogo @maire19 @carolduncan Just remember... you're talking about the nbnTM network and not The National Broadband Network. #auspol #nbn

@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.