iiNet Outage Report in Balwyn North, Boroondara, State of Victoria

@iiNet I’ve been without internet all day. Lodged fault at 11am, still hasn’t been escalated to @NBN_Australia at 9:30pm! Wtf

@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.

.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier

@iiNet @NBN_Australia broadband in Yarraville 3013 hasn’t worked for about 6 hours now. Tried resetting the modem but no luck. I can understand if the heat was impacting the network though.

@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.

@iiNet That is my wife. She is at work I made it EXPLICITLY clear to your support person to call my number 0407529906 The account is in my wife’s name and I am an authorized person on the account. We covered this yesterday. They don’t listen.

@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.

@iiNet Everyone loves a factory reset 😭 Fairly sure i can find a paper clip and 4 hours of my life without a help desk.

@iiNet thanks (not) for calling me at 12.00 (as promised) to do this, so called, easy switch to NBN. Your complete lack of reliability and inability is overwhelming! Oh yeah, & I appreciate the wasted hours of my life on the phone with your techs so far. Time I’ll never get back!

@jedistocky @slpng_giants_oz @iiNet Glad I switched. @iiNet's service and customer service were going down the toilet, and now I see the support Sky. Puke.

I'm over this bullshit again no internet. Come on iiNet fix my problem

@iiNet And it’s back down again...

@iiNet That would be better then me being on hold for over an hour so if that’s possible that would be amazing. Really appreciate the help.

Hey @iinet we are on day 6 with no internet. My ticket number is 345331686. It says the issue has been resolved but I’m still without a connection. Can u please get someone to send out a tech ASAP. NBN won’t be connected until April 2nd so We need the ADSL line in the mean time.

@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.

@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.

@HyperionPlays @GutsOCE @Swip3rR @iiNet @Aussie_BB @TPG_Telecom NEVER. EVER. TAKE. THE. FREE. ROUTER. FROM. YOUR. ISP. It is worth every cent that you paid for it.

@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then

@iiNet @VikashRadia Slow to practically non existent in 3000. #iinet #nbn #cactus

@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem

@iiNet are you having having issues with exchange emails today ?

@iinet could you imagine having one of the few hybrid fibre/coaxial networks in the country, offering 400mbs a second and the downgrading everyone to 100mbs. The network could probably go faster anyway.

@iiNet Hi I seem to have an outage. The nbn outage site says there are no outages detected in my area. I’m area code 3079. Cheers

@iiNet Have now spent 7 hours all up trying to resolve #iiNet issues. 4 still ongoing. 1. Reimbursement for a Fetch Mini that was inexplicably sent to me 2 days after receiving the requested Fetch Mighty. 2. Unable to connect Optus Sport to new Fetch Mighty.

Hey @iinet. Maybe if your staff spent more time actually dealing with my problem and less trying to up-sell me an unrelated mobile phone plan then it might be possible to order a modem upgrade in less than 50 minutes and by talking to less than 4 different staff members.

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.

My 2023 goes is to be rid of my crappy @iiNet service and their clunky, useless toolbox system and cumbersome payment process. Bigger and Better (and easier).

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?

@iiNet EXCHANGE AND WEBMAIL DOWN AGAIN. We out, thanks for the annual days long disruptions to my business and everyone else. 2 times in 2 months is enough.

@iiNet @TelcoOmbudsman @whirlpoolnetau Only #iiNET CAN DISAPPOINT LIKE IT DOES. SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET. Its system and its value for money remain broken, no matter how or how many times I complain.