iiNet Outage in Glen Iris, Stonnington, State of Victoria

@iiNet I had to literally turn on to my phone plan to post this message. I have upward of 15 iinet/nbn people come our to ‘attempt’ to fix our connection which falls out 10 hours per day min. So we have no internet. Still paying @iinet monthly. Can someone help this disaster. Please.

@iiNet Not getting much help from that number, to be honest. But they are recognising the constant dropouts. The service is more or less unusable for us

Hey @iiNet just wondering if there is an outage around the Essendon Moonee Ponds area now?

Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

@Ninth_Squirrel @wildgoose666 @slimejam @iiNet Elwood down.

@iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!

@iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.

@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem

@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.

@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then

.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier

@iiNet And it’s back down again...

@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.

@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.

@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.

@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.

@iiNet That would be better then me being on hold for over an hour so if that’s possible that would be amazing. Really appreciate the help.

Hey @iinet we are on day 6 with no internet. My ticket number is 345331686. It says the issue has been resolved but I’m still without a connection. Can u please get someone to send out a tech ASAP. NBN won’t be connected until April 2nd so We need the ADSL line in the mean time.

@jedistocky @slpng_giants_oz @iiNet Glad I switched. @iiNet's service and customer service were going down the toilet, and now I see the support Sky. Puke.

@iiNet @VikashRadia Slow to practically non existent in 3000. #iinet #nbn #cactus

@iiNet lost all nbn tonight network status says working....NOT 3930

@iiNet lost all nbn tonight network status says it’s working....NOT

Seriously if i had a choice id never go with @iiNet its a joke but i made it work but now ive had internet down for 2 to 3 days and its ridiculous. Im sick of having to deal with bad internet especially in a rural area.

@iiNet Hi. Can you please look into an issue with having no internet access on my network for 3351. Done all my resets and troubleshooting.

@iiNet hey there, I'm having a problem with my NBN box it's making a clicking sound and I have no internet or home phone can I please get some help, thanks

@iiNet I think there’s something wrong between you and @Microsoft @XboxANZ as Xbox game update speeds are always slow <1Mbps but every now and then can spike to ~20Mbps. 10GB updates has taken 4hrs and still has 4.2GB to go. No issues with PS4 or Switch updating games. NBN 100/40

@iiNet Hey, i need to extend INV#123180115 as far as possible. But i am having trouble with the IVR, i keep being disconnected when calling. Can you arrange someone to call me on the number on my account ending in 416?

@iiNet my parents’ iinet NBN service is down. They are both in their late 70s & are struggling without a phone - fix this please.

@docker_dave @iiNet I pretend to go along with it, then scream that there is porn on my screen. Then I say, 'Hang on, that's your mother fellating a donkey!'

@NBN_Australia @iiNet surely you realise why people get frustrated by all this handballing back & forth... ISP network status page sends us to NBN network status page, then NBN sends us back to ISP, who say they require our account details before they can give us any info on a known NBN outage