iiNet Outage in Glen Iris, Stonnington, State of Victoria

I'm over this bullshit again no internet. Come on iiNet fix my problem

@HyperionPlays @GutsOCE @Swip3rR @iiNet @Aussie_BB @TPG_Telecom NEVER. EVER. TAKE. THE. FREE. ROUTER. FROM. YOUR. ISP. It is worth every cent that you paid for it.

@iiNet I’ve been without internet all day. Lodged fault at 11am, still hasn’t been escalated to @NBN_Australia at 9:30pm! Wtf

@iiNet @NBN_Australia broadband in Yarraville 3013 hasn’t worked for about 6 hours now. Tried resetting the modem but no luck. I can understand if the heat was impacting the network though.

@iiNet That is my wife. She is at work I made it EXPLICITLY clear to your support person to call my number 0407529906 The account is in my wife’s name and I am an authorized person on the account. We covered this yesterday. They don’t listen.

@iiNet thanks (not) for calling me at 12.00 (as promised) to do this, so called, easy switch to NBN. Your complete lack of reliability and inability is overwhelming! Oh yeah, & I appreciate the wasted hours of my life on the phone with your techs so far. Time I’ll never get back!

@iiNet Everyone loves a factory reset 😭 Fairly sure i can find a paper clip and 4 hours of my life without a help desk.

@iiNet so my 5GHz network disappeared leaving me only my 2.4GHz and having to reset every device we have 🙄 Freaking. Annoying. Thanks

@iiNet This is now the 2nd or 3rd time that I have had to contact / make publicly aware that your product and/or services are ridiculously unrealistic. Fake apologies are useless. I’m sorry to say it but fix your ******* shit!

@iiNet second outage in as many months.... starting to wonder why I’m still with you

@iiNet hey team. After waiting for my call back I got one but the call never connected. Can you try the call back again. The call dropped out and it’s an hour wait for tech support now. Experiencing outages all day in 3030

@aleeb88 @iiNet Oh dear - this is my problem too - they used to be so good! The customer service is great though!

@iiNet 38 down, 34 up.

Hey @iiNet Why is your service status map reporting everything is fine at postcode 3156 when I, for the 4th time in 5 days, am again without internet due to an “outage”.

NBN woes part 2: given up all hope with iiNet after finding out that a) I had to use a different account that I didn't know existed, and b) organise an appointment for another technician to visit. Jumped over to Aussie Broadband and hoping that will fix this whole mess up

@iiNet seriously. It’s been a near 40 days since our iiNet NBN service was paid for and still nothing. Not even an email update. My partner and I work a combined 150hr week and can’t afford to donate more of our time towards this matter. #iinetNBN #NBN #Melbourne

@iiNet TBH I've been having dropouts and very slow speeds for a long time now but have been using my 4G and putting up with it. No old phone I can test with. Am in an apartment block, wonder if it's the line itself that's carked it.

@iinet I just got a birthday email from you even though I'm no longer a customer. Tells me to login to unsub

@byrnecore @StoneAdam @iiNet @eatdrinkwatch Yup. I did exactly the same thing with Exetel (who also have diabolical customer service) despite rolling off to Tangerine (who have been terrific, btw).

@StoneAdam @iiNet @eatdrinkwatch Yup, ombudsman is the way to go. This always happens with a connection fault - the provider blames NBN and vice versa, no one accountable, no one resolves the issue. You will get it resolved once the TIO is involved, and decent compensation.

@iiNet I got no response from any website or iPad app that uses internet including bank apps both here at my home and later when I was at the coffee shop where my iPad connects to their wifi! Seems to be working ok now! But I still resent having to pay 30%+ extra for a crap service!

@iiNet I cancelled my account 17/4 after 8 years due to poor service after poor service.. there were 11 days left in the cycle and they gave me refund of $1.97.. they have now charged to the end of May $59.95.. wtf #idiots #poorservice #disgrace #internet #isp @ombudsman

@TheyCallHimX @iiNet Ditched them month one because they don't buy enough bandwidth so peak is unusable, kept asking for my logs basically said forget it. Went to Aussie broadband and never looked back

How difficult is it to do anything with @iiNet wait time is +30 minutes and when they offer to call you back you are put on hold again!! Really rubbish service

@mark_barbs @iiNet Ditch them mate. I was on @iiNet and had loads of issues and was just met with bureaucratic “help”. Got nowhere - wasted my time. For the same monthly price with @Optus went from 2Mb/s (at best) to 30Mb/s consistently.

@iiNet Invoice 107996489 (Also I’ve just tested again and of course now it seems to be better with 47 down)

@iiNet I’m paying for 50 down on HFC. Have had 45-49 consistently for 6 months. Now my speed has dropped to average of 25 down.

Wow @iiNet There was a time when I’d tell people it’s worth paying a bit more for iiNet because the support service was great. Just called for some help and the wait time is over an hour. Guess this is what happens when @TPG_Telecom is running the show.

@iiNet They weren’t able to help unfortunately. Really bad at over promising and under delivering.

The @iinet ads would have to be the most annoying I have ever endured. I would never join purely because of the guy off these ads! #annoying

@iiNet my internets been down for three days and your call centres have a one hour wait #CustomerService #CustomerExperience

@iiNet Moreover none of your customer service representatives ever get in touch. I have to call them bearing 1 hour waits

@iiNet That is not a no-worries situation for me. I have been calling almost daily and no progress has been made so far. I have to wait on call for more than an before getting disconnected without even talking with a support person and you are saying no worries

@iiNet hey I called you guys 2 hours ago and used your call back service. It said it would be an hour and I still haven't received a call.

@iiNet can you please check NBN connectivity .. I'm trying to set up a new FTTC service 329595858 but it's not connecting. Thanks 😃

@bowie_in_space I’ve been with iinet for 11 years and their customer service is superior. I can’t get a great speed but that’s not them it the infrastructure in my area.

I understand the process but it is the line that is the problem..I am onto @iiNet who said a text and a technical would be sent 86yo there must be a better way to treat our elderly @iiNet will give Telstra details so it can be fixed

@Telstra My mums nbn still not working came on for a short period then off again since weekend still not working I am in Melbourne no technician sent as promised just buck passing bad customer service from @iiNet next step ombudsman. This is not the way to treat our elderly.

My mums internet came on for a short period then off still not working no technician as promised I am in Melbourne at a conference next step ombudsman...this is a disgrace everyone passes the buck @iiNet to @Telstra and our elderly suffer no phone either bad bad bad

@iiNet @ii_joshy Who's Jacob.... Just cancel the account!

@iiNet @ii_joshy So sneaky @iiNet Charged me for a replacement modem that I never asked for. I actually said in a email when they suggested it "To be clear I will not use your god awful modems" and then when I called to query it they couldn't find the notes...

@iiNet @ii_joshy So someone called me last night from @iiNet, I explained the issue and she agreed with me about how the service should have been provisioned on a different port and that it was understandable why I would want to leave iiNet because of the issues that I've had...

@iiNet we have signed up with iinet over a week ago and have not had any communication about modem being delivered after contacting via email, or the service being activated after sending required documents. An update would be great....

@iinet replacement modem issued last Friday. Just rang to check on delivery status and they told me it’s been delivered yet I received nothing. I want this resolved today or I’m cancelling my service. 2 weeks without internet and soon to be 3 if you have to send another out!

@iiNet @iiTalW Was on the phone for three hours and didn’t manage to fix it. It’s with the Faults team now.

I’ve tried 2 modems and my internet still isn’t working yet the “support” staff (they’ve done everything but support) insist I wait a week for a new modem to try. Just send a bloody technician out to my apartment so my internet is fixed! Sub-standard service all week from iiNet

@iiNet @iiWaheeb It’s a wireless connection. I received a new modem a couple of months ago but it doesn’t seem to make much of a difference. I’ll call the support line soon for help, thanks for responding.

I’ve been trying for 2hrs to fix my cable wifi @iiNet. Just dropped out all of a sudden and now I keep getting redirected to Gateway HTTP intercept page. Tried multiple devices and modems, factory reset etc and still nothing. Help!

Hey @iiNet your support services are crap. #thatsall

@iiNet My net has Gone down right at the wrong t ikme wtf is going on

@markc @Telstra Go straight to the Ombudsman! Works a treat. I had the same problem with iinet. I closed my account down but every couple of months for about 2 years I’d get a new bill & had to go through the same process each time. magically no such problems after I wrote to the Ombudsman...

@iiNet Outage story was told to us by iiNet technical rep. We didn't invent that story !!!

@slsandpet @MrNixonsWife @Optus Aldi Mobile for phone (they use Telstra network). iiNet for www Both have very quick phone support.

@iiNet When it comes to monthly payment of plan cost, it happens without fail and without delay!!! However, when it comes to resolve service issues it takes weeks before acknowledgement of responsibility !!!!!!

@MmeEmmeline @iiNet Omg they're all terrible

I look forward to my refund from your terrible service @iiNet

Thanks @iinet for your "customer service" person conveniently cutting off my complaint as soon as I mentioned the ombudsmen. Go you!

Yeah, thanks @iinet how handy there's an outage just before the cut over to the shitest version of #fauxNBN Waiting to find out why ******** I'm going to wait another 2 weeks before I can access anything is extremely unhelpful. Go Australian technology! It's a ***********!

rolling up my sleeves to sucker punch the poor iinet customer service dude because he wont give me a refund for something that is definitely not his fault

@iiNet I'll ping @Optus, because they should be letting network partners like @iiNet know about critical failures