iiNet Outage in Glen Iris, Stonnington, State of Victoria

@iiNet 38 down, 34 up.

Hey @iiNet Why is your service status map reporting everything is fine at postcode 3156 when I, for the 4th time in 5 days, am again without internet due to an “outage”.

NBN woes part 2: given up all hope with iiNet after finding out that a) I had to use a different account that I didn't know existed, and b) organise an appointment for another technician to visit. Jumped over to Aussie Broadband and hoping that will fix this whole mess up

@iiNet seriously. It’s been a near 40 days since our iiNet NBN service was paid for and still nothing. Not even an email update. My partner and I work a combined 150hr week and can’t afford to donate more of our time towards this matter. #iinetNBN #NBN #Melbourne

@iiNet TBH I've been having dropouts and very slow speeds for a long time now but have been using my 4G and putting up with it. No old phone I can test with. Am in an apartment block, wonder if it's the line itself that's carked it.

@iinet I just got a birthday email from you even though I'm no longer a customer. Tells me to login to unsub

@byrnecore @StoneAdam @iiNet @eatdrinkwatch Yup. I did exactly the same thing with Exetel (who also have diabolical customer service) despite rolling off to Tangerine (who have been terrific, btw).

@StoneAdam @iiNet @eatdrinkwatch Yup, ombudsman is the way to go. This always happens with a connection fault - the provider blames NBN and vice versa, no one accountable, no one resolves the issue. You will get it resolved once the TIO is involved, and decent compensation.

@iiNet I got no response from any website or iPad app that uses internet including bank apps both here at my home and later when I was at the coffee shop where my iPad connects to their wifi! Seems to be working ok now! But I still resent having to pay 30%+ extra for a crap service!

@iiNet I cancelled my account 17/4 after 8 years due to poor service after poor service.. there were 11 days left in the cycle and they gave me refund of $1.97.. they have now charged to the end of May $59.95.. wtf #idiots #poorservice #disgrace #internet #isp @ombudsman

@TheyCallHimX @iiNet Ditched them month one because they don't buy enough bandwidth so peak is unusable, kept asking for my logs basically said forget it. Went to Aussie broadband and never looked back

How difficult is it to do anything with @iiNet wait time is +30 minutes and when they offer to call you back you are put on hold again!! Really rubbish service

@mark_barbs @iiNet Ditch them mate. I was on @iiNet and had loads of issues and was just met with bureaucratic “help”. Got nowhere - wasted my time. For the same monthly price with @Optus went from 2Mb/s (at best) to 30Mb/s consistently.

@iiNet Invoice 107996489 (Also I’ve just tested again and of course now it seems to be better with 47 down)

@iiNet I’m paying for 50 down on HFC. Have had 45-49 consistently for 6 months. Now my speed has dropped to average of 25 down.

Wow @iiNet There was a time when I’d tell people it’s worth paying a bit more for iiNet because the support service was great. Just called for some help and the wait time is over an hour. Guess this is what happens when @TPG_Telecom is running the show.

@iiNet They weren’t able to help unfortunately. Really bad at over promising and under delivering.

The @iinet ads would have to be the most annoying I have ever endured. I would never join purely because of the guy off these ads! #annoying

@iiNet my internets been down for three days and your call centres have a one hour wait #CustomerService #CustomerExperience

@iiNet Moreover none of your customer service representatives ever get in touch. I have to call them bearing 1 hour waits

@iiNet That is not a no-worries situation for me. I have been calling almost daily and no progress has been made so far. I have to wait on call for more than an before getting disconnected without even talking with a support person and you are saying no worries

@iiNet hey I called you guys 2 hours ago and used your call back service. It said it would be an hour and I still haven't received a call.

@iiNet can you please check NBN connectivity .. I'm trying to set up a new FTTC service 329595858 but it's not connecting. Thanks 😃

@bowie_in_space I’ve been with iinet for 11 years and their customer service is superior. I can’t get a great speed but that’s not them it the infrastructure in my area.

I understand the process but it is the line that is the problem..I am onto @iiNet who said a text and a technical would be sent 86yo there must be a better way to treat our elderly @iiNet will give Telstra details so it can be fixed

@Telstra My mums nbn still not working came on for a short period then off again since weekend still not working I am in Melbourne no technician sent as promised just buck passing bad customer service from @iiNet next step ombudsman. This is not the way to treat our elderly.

My mums internet came on for a short period then off still not working no technician as promised I am in Melbourne at a conference next step ombudsman...this is a disgrace everyone passes the buck @iiNet to @Telstra and our elderly suffer no phone either bad bad bad

@iiNet @ii_joshy Who's Jacob.... Just cancel the account!

@iiNet @ii_joshy So sneaky @iiNet Charged me for a replacement modem that I never asked for. I actually said in a email when they suggested it "To be clear I will not use your god awful modems" and then when I called to query it they couldn't find the notes...

@iiNet @ii_joshy So someone called me last night from @iiNet, I explained the issue and she agreed with me about how the service should have been provisioned on a different port and that it was understandable why I would want to leave iiNet because of the issues that I've had...

@iiNet we have signed up with iinet over a week ago and have not had any communication about modem being delivered after contacting via email, or the service being activated after sending required documents. An update would be great....

@iinet replacement modem issued last Friday. Just rang to check on delivery status and they told me it’s been delivered yet I received nothing. I want this resolved today or I’m cancelling my service. 2 weeks without internet and soon to be 3 if you have to send another out!

@iiNet @iiTalW Was on the phone for three hours and didn’t manage to fix it. It’s with the Faults team now.

I’ve tried 2 modems and my internet still isn’t working yet the “support” staff (they’ve done everything but support) insist I wait a week for a new modem to try. Just send a bloody technician out to my apartment so my internet is fixed! Sub-standard service all week from iiNet

@iiNet @iiWaheeb It’s a wireless connection. I received a new modem a couple of months ago but it doesn’t seem to make much of a difference. I’ll call the support line soon for help, thanks for responding.

I’ve been trying for 2hrs to fix my cable wifi @iiNet. Just dropped out all of a sudden and now I keep getting redirected to Gateway HTTP intercept page. Tried multiple devices and modems, factory reset etc and still nothing. Help!

Hey @iiNet your support services are crap. #thatsall

@iiNet My net has Gone down right at the wrong t ikme wtf is going on

@iiNet @iiLeoY Still no connection, 60hrs+ and counting, spoke to your team today, can't help me because I'm not named on the contract, even though I have the latest invoice. Offered me a private call out. WTH. What now? I change providers to gain access to the net again?

@iiNet @iimaaj I do, but I don't want to publicly post it. The NBN is down

what's going @iinet? No internet since 2pm, getting a little frustrating in particular since your website says 'no issues' #brunswick your phone line tells me to queue for at least 1hr, c'mon! Get your act together

Hey @iselect @TPG_Telecom @Optus @iiNet @dodo can you help out Senator @stuartrobertmp with his internet plan? He seems to be charging Australian Taxpayers $2000 a month for internet usuage, surely he is on the wrong plan? Thanks.

@iiNet @iiLeoY I have been in contact and lodged a formal complaint.

@iiNet #1 for customer service is a joke.

@iiNet 2 weeks I called and decided to switch to iiNet but some idiot has gone and disconnected my current internet before my modem has even been dispatched and I have been without any internet for 5 days now and no one seems to give a damn. NOT IMPRESSED

Another bad part about this is the non-refundable $5 administration fee that I paid to @Ticketek_AU to be part of the Grand Final ballot. Instead of donating to the only organisation whose incompentence rivals @iinet I could’ve bought myself a coffee. #aflfinals

@iiNet @ii_joshy My immediate requirement is a service which I have to obtain from elsewhere due to this long delay.

@iiNet @ii_joshy I've already mentioned as the services are critical for me and outage of this long is intolerable.

@iiNet @iiWaheeb Thanks Doesn't look like ONT has a problem, except that an network issue where the laptop didn't get an IP assigned when directly connected to it.

@iiNet @iiWaheeb I'll contact you once there. This is really bad as I cannot reach out to my sick mother.

so uhh, mad props to @mmalone26 for teaching staff/customers on @iiNet Whirlpool when major faults caused blowout Support queues. that knowledge has been useful lots of times over my life

Update. Well, we're still connected to the digital world but at a ver-rry slow rate. Nothing as nippy as good ol' adsl, no sir-ee. Maybe an update of the rather shoddy modem supplied by iinet might get things moving a tad quicker. Or not. A and I are only giving it one star.

@iiNet oh, u must mean when I rang to cancel the ADSL service on Monday, and was told there was no need for my call. I assume this was so u could then double charge me for a whole month, had I not been diligent and forced your hand.

@iiNet Thanks for the reply. I am actually getting 300mbps now (🔥. It was bouncing between 30mbps and 5mbps for most of the evening. I did power cycle the modem since so maybe that has solved the issue. Will report if it drops again.

Internet down for hours postcode 6025 ... support more annoying than helpful ... No ETA ... complete waste of a days work... not happy @iiNet

@Telstra Not a problem Angela, will start the number porting process in a couple of days to coincide with the end of the current billing period with the useless @iiNet

@iiNet you're gone, going back to @Telstra. Sick to death of your useless support line...

@iiNet The payment details on the account are up-to-date. The service is running fine when it's up. The only problem is that every 10-30 minutes the internet goes down for up to 5 minutes and I just have to sit here waiting for it to come back up.

@iinet Hi, So I've been disconnected from my service about 7 times in the last hour, and this has been happening every single night for the last 2 weeks. What is going on, this is unacceptable. 3356 Region. (And yes, I've paid the bill. This is a connection problem) On Your End!

@iiNet Thank you, I just rebooted my phone and got a flurry of missed messages, looks like I've been off the network for 48 hours.