Is iiNet having an outage in Glen Iris, Stonnington, State of Victoria?

@iiNet @ii_joshy Who's Jacob.... Just cancel the account!

@iiNet @ii_joshy So sneaky @iiNet Charged me for a replacement modem that I never asked for. I actually said in a email when they suggested it "To be clear I will not use your god awful modems" and then when I called to query it they couldn't find the notes...

@iiNet @ii_joshy So someone called me last night from @iiNet, I explained the issue and she agreed with me about how the service should have been provisioned on a different port and that it was understandable why I would want to leave iiNet because of the issues that I've had...

@iiNet we have signed up with iinet over a week ago and have not had any communication about modem being delivered after contacting via email, or the service being activated after sending required documents. An update would be great....

@iinet replacement modem issued last Friday. Just rang to check on delivery status and they told me it’s been delivered yet I received nothing. I want this resolved today or I’m cancelling my service. 2 weeks without internet and soon to be 3 if you have to send another out!

@iiNet @iiTalW Was on the phone for three hours and didn’t manage to fix it. It’s with the Faults team now.

I’ve tried 2 modems and my internet still isn’t working yet the “support” staff (they’ve done everything but support) insist I wait a week for a new modem to try. Just send a bloody technician out to my apartment so my internet is fixed! Sub-standard service all week from iiNet

@iiNet @iiWaheeb It’s a wireless connection. I received a new modem a couple of months ago but it doesn’t seem to make much of a difference. I’ll call the support line soon for help, thanks for responding.

I’ve been trying for 2hrs to fix my cable wifi @iiNet. Just dropped out all of a sudden and now I keep getting redirected to Gateway HTTP intercept page. Tried multiple devices and modems, factory reset etc and still nothing. Help!

Hey @iiNet your support services are crap. #thatsall

@iiNet My net has Gone down right at the wrong t ikme wtf is going on

@iiNet @iiLeoY Still no connection, 60hrs+ and counting, spoke to your team today, can't help me because I'm not named on the contract, even though I have the latest invoice. Offered me a private call out. WTH. What now? I change providers to gain access to the net again?

@iiNet @iimaaj I do, but I don't want to publicly post it. The NBN is down

what's going @iinet? No internet since 2pm, getting a little frustrating in particular since your website says 'no issues' #brunswick your phone line tells me to queue for at least 1hr, c'mon! Get your act together

Hey @iselect @TPG_Telecom @Optus @iiNet @dodo can you help out Senator @stuartrobertmp with his internet plan? He seems to be charging Australian Taxpayers $2000 a month for internet usuage, surely he is on the wrong plan? Thanks.

@iiNet @iiLeoY I have been in contact and lodged a formal complaint.

@iiNet #1 for customer service is a joke.

@iiNet 2 weeks I called and decided to switch to iiNet but some idiot has gone and disconnected my current internet before my modem has even been dispatched and I have been without any internet for 5 days now and no one seems to give a damn. NOT IMPRESSED

Another bad part about this is the non-refundable $5 administration fee that I paid to @Ticketek_AU to be part of the Grand Final ballot. Instead of donating to the only organisation whose incompentence rivals @iinet I could’ve bought myself a coffee. #aflfinals

@iiNet @ii_joshy My immediate requirement is a service which I have to obtain from elsewhere due to this long delay.

@iiNet @ii_joshy I've already mentioned as the services are critical for me and outage of this long is intolerable.

@iiNet @iiWaheeb Thanks Doesn't look like ONT has a problem, except that an network issue where the laptop didn't get an IP assigned when directly connected to it.

@iiNet @iiWaheeb I'll contact you once there. This is really bad as I cannot reach out to my sick mother.

@iiNet @ii_joshy At this moment to my home has not internet. I'm away and home phone is diverted to iiNet Voicemail meaning no service at the modem.

@tofuboi1986 @Raejayy4721 @lewymitch @iiNet @NBN_Australia @Aussie_BB I’ve been having odd disconnects and shit the last couple of months too! But my speeds haven’t been compromised

@vhatelse @iiNet @acidtestjohn @ii_cMay Definitely. When I first called yesterday morning the customer service rep had no idea of the issue and suggested it was my router.

@Telstra It’s ADSL through iiNet but in the Telstra network

@iiNet @iiLeoY Advertising 24mbps and delivering less than 6 is false advertising... support hasn’t been able to help and I have asked them to prove I was given the appropriate documentation showing 6 would be acceptable speed

@N_Shuttleworth @Ticketek_AU @AFL The only difference between @iinet and @Ticketek_AU is that iiNet provided regular updates to confirm their incompetence, whereas Ticketek has given next to nothing. I’m unsure which customer service strategy I prefer.

@iiNet @ii_joshy Yep no problem man!

@iinet the internet in the Wilsonton 4350 area is down, can't log on!

@deemadigan Our internet was terminated on Friday at 5:46pm because we’ve been accused of reselling our internet service! So we have nothing & their customer service doesn’t work on weekends so they won’t do anything #iiNet ugh! #pissy

@iiNet your service in Brisbane or at least at my house has been lacking so badly cutting out constantly 👎🏽

@iiNet @iiTalW I'm on ADSL2 and currently, nothing else is using it. I'm replying on my mobile, which is not connected to the internet. It's been getting worse for a while. I was regularly getting 5 up, 3 down and could live with it, but this is currently unusable.

@iiNet @iiTalW I’m sure they would, would be nice to have direct contact (a phone call isn’t hard) from your customer service team also before cutting me off. Friday night 6pm emails isn’t great customer service so I have responded to the email survey from@your CEO with a score of zero.

Can anyone explain “May cancel Service to you if (g) you resell the Service or otherwise act as a Carriage Service Provider.” Internet terminated with no notice, don’t even know what that is, thanks for nothing @iiNet, I guess we part ways forever. @mon_marsh #iinet

@iiNet @iiDarryn Thanks for your help. A fault was raised by the phone support team.

@iiNet I’d be more impressed if iiNET actually informed its customers about what it was really doing to improve customer service, call center and it’s self care system rather than empty platitudes. This is not a new complaint.

@iiNet @iiDarryn I’ve been unable to proceed with the phone support as my wife is the billing contact and is not currently available

@iiNet You really need to do something about the noise at your call centre. Is beyond me how you have won any customer service awards and it would make me seriously questions these awards. I have spent valuable time fixing billing mistakes due to your outdated self care system.