iiNet Outage in Arthurs Creek, Nillumbik, State of Victoria

@iiNet I had to literally turn on to my phone plan to post this message. I have upward of 15 iinet/nbn people come our to ‘attempt’ to fix our connection which falls out 10 hours per day min. So we have no internet. Still paying @iinet monthly. Can someone help this disaster. Please.

@iiNet Not getting much help from that number, to be honest. But they are recognising the constant dropouts. The service is more or less unusable for us

Hey @iiNet just wondering if there is an outage around the Essendon Moonee Ponds area now?

Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

@Ninth_Squirrel @wildgoose666 @slimejam @iiNet Elwood down.

@iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!

@iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.

@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem

@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.

@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then

.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier

@iiNet And it’s back down again...

@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.

@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.

@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.

@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.

@iiNet That would be better then me being on hold for over an hour so if that’s possible that would be amazing. Really appreciate the help.

Hey @iinet we are on day 6 with no internet. My ticket number is 345331686. It says the issue has been resolved but I’m still without a connection. Can u please get someone to send out a tech ASAP. NBN won’t be connected until April 2nd so We need the ADSL line in the mean time.

@jedistocky @slpng_giants_oz @iiNet Glad I switched. @iiNet's service and customer service were going down the toilet, and now I see the support Sky. Puke.

@iiNet @VikashRadia Slow to practically non existent in 3000. #iinet #nbn #cactus

@iiNet Massive thanks to Cheslim who has persevered and fixed my email problems when the other 9 respondents couldnt. Thank you Cheslim!!

@hedgeddown @iiNet @slpng_giants_oz Money talks, customer is always right.

@hedgeddown @slpng_giants_oz @iiNet I wasn’t even asked why i wanted to cancel lol It’s like they couldn’t be bothered anymore. Been pretty happy with new provider for a month now!!!

@hedgeddown @iiNet @slpng_giants_oz Who is your NBN service with?

@iiNet no nbn service in armidale 2350? Dropped out 30mins ago your outage page reports no issues?

@MikeCullen73 @iiNet @NBN_Australia Unmarked white van probably doing fibre splicing in 43deg.. pity the poor tech

@fredanurks @iiNet @NBN_Australia Still down.

@iiNet No surprise here. @iinet will still not permit me to make a complaint and they stilldo not know what the problem is... but they did ask me to send personally identifying information over twitter 😳😳

@MikeCullen73 @iiNet @NBN_Australia Still down.. jfc..

@MikeCullen73 @iiNet @NBN_Australia Get around to LucyMcCormack’s office and bombard her with the problem.