iiNet Outage in Arthurs Creek, Nillumbik, State of Victoria

@WillTaylorNZ @NBN_Australia @iiNet Yea that’s not a good term. It’s basically mobile broadband caught by a modem and turned into a wifi signal

@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet

@iiNet I had to literally turn on to my phone plan to post this message. I have upward of 15 iinet/nbn people come our to ‘attempt’ to fix our connection which falls out 10 hours per day min. So we have no internet. Still paying @iinet monthly. Can someone help this disaster. Please.

@iiNet Not getting much help from that number, to be honest. But they are recognising the constant dropouts. The service is more or less unusable for us

Hey @iiNet just wondering if there is an outage around the Essendon Moonee Ponds area now?

Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

@Ninth_Squirrel @wildgoose666 @slimejam @iiNet Elwood down.

@iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!

@iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.

@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem

@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.

@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then

.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier

@iiNet And it’s back down again...

@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.

@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.

@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.

@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.

@iiNet That would be better then me being on hold for over an hour so if that’s possible that would be amazing. Really appreciate the help.

Hey @iinet we are on day 6 with no internet. My ticket number is 345331686. It says the issue has been resolved but I’m still without a connection. Can u please get someone to send out a tech ASAP. NBN won’t be connected until April 2nd so We need the ADSL line in the mean time.

@iiNet we’ve been having serious issues all yesterday and today in NSW, Kellyville (Sydney) internet keeps cutting out every 10 or so minutes and upload is crap all of a sudden. This is just after maintenance was performed on our local Node. This is crap, we need to work!

big shout out to @iiNet - over 7 calls to tech support in 4 months, new modem in July that was going to fix everything. No internet again today when everyone is trying to work. THANKS.

@thechartist @NBN_Australia @iiNet The Libs gave us a future proofed low cost Super speed broadband service........ Not

@iiNet is there an unreported outage in Qld 4000? I’ve power cycled and replugged all connections on my end but still don’t have FTTB connection.

@iiNet massive speed issues on wifi, getting 0.98 download; 1.28 on my phone. Also really long wait times on call centre, unusual at this time. Issues in north Melb?

@iiNet one of the worst customer service experiences I’ve ever had - taken over 30 mins & 3 different staff members to get my SIM card sent to correct address

@iiNet Been getting intermittent DNS failures and constant slow speeds gaming/Netflix for last couple of hours, any outages on Ultra FTTB in Melbourne atm? Tried multiple devices, rebooting router, no change

Had an internet outage earlier today in castle hill. It's kind of back? Chrome works but voice applications (Discord Skype) and games don't connect and having been giving me errors all day. I've restarted the router and multiple PC's. Please can this be looked into. @iiNet

Had an internet outage earlier today in castle hill. It's kind of back? Chrome works but voice applications (Discord Skype) and games don't connect and having been giving me errors all day. I've restarted the router and multiple PC's. Please can this be looked into. @iiNet

@iiNet Just stop lying about your service. Simple.