iiNet Outage in Arthurs Creek, Nillumbik, State of Victoria

@Ninth_Squirrel @wildgoose666 @slimejam @iiNet Elwood down.

@iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!

@iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.

@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem

@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.

@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then

.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier

@iiNet And it’s back down again...

@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.

@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.

@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.

@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.

@iiNet That would be better then me being on hold for over an hour so if that’s possible that would be amazing. Really appreciate the help.

Hey @iinet we are on day 6 with no internet. My ticket number is 345331686. It says the issue has been resolved but I’m still without a connection. Can u please get someone to send out a tech ASAP. NBN won’t be connected until April 2nd so We need the ADSL line in the mean time.

@jedistocky @slpng_giants_oz @iiNet Glad I switched. @iiNet's service and customer service were going down the toilet, and now I see the support Sky. Puke.

@iiNet @VikashRadia Slow to practically non existent in 3000. #iinet #nbn #cactus

I'm over this bullshit again no internet. Come on iiNet fix my problem

@HyperionPlays @GutsOCE @Swip3rR @iiNet @Aussie_BB @TPG_Telecom NEVER. EVER. TAKE. THE. FREE. ROUTER. FROM. YOUR. ISP. It is worth every cent that you paid for it.

@iiNet I’ve been without internet all day. Lodged fault at 11am, still hasn’t been escalated to @NBN_Australia at 9:30pm! Wtf

@iiNet @NBN_Australia broadband in Yarraville 3013 hasn’t worked for about 6 hours now. Tried resetting the modem but no luck. I can understand if the heat was impacting the network though.

@iiNet DM me my internet has been down for about 2 hours now

@iiNet The technician has resolved the issue - for now. Usual lack of stability with #NBN @NBN_Australia - not a problem I encountered with ADSL.

Another 20 mins of my life I will never get back trying to resolve issues with the 'wonderful' #NBN @NBN_Australia #iinet @iiNet

@iiNet And it gets worse @iiNet I am sick of this lousy customer service. Your staffer didnt even care if I left iinet after 14 years. I’d say that’s a serious issue in customer service from iinet.

@iiNet Inlight of the customer service so far, your score is minus 20. School’s out still on recommending @iinet to others.

@iiNet Interesting point @iiNet When I asked for a call back/help last night. You were quicker then V1 rocket to help me. Right now I’m watching grass grow. Slow and tedious process but still interesting.

@iiNet It's not a connection issue. It's the fact that despite me telling you you've sent me the wrong modem more than once, you keep sending them.

@iiNet Customer Service Score for female staffer is minus 10. Recommend @iiNet to others, lets wait n see.

@iiNet Soooo @iiNet You have disconnected me just NOW!! Even after I got my call back last night from a female iinet staff. We spoke and in brief I had nothing to worry about. This is BS customer service. Please rectify.

Customer with #iiNet for over 12 years. Recently Upgraded to the highest NBN plan and was over charged. The first residual bill is $1.49. They ‘lost’ my auto payment details and leapt to threatening disconnection emails in two days. Great customer business practice.