iiNet outages and service status in Ballarat North, Victoria

Problems in the last 24 hours in Ballarat North, Victoria

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Ballarat North, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Ballarat North, Victoria

Latest outage, problems and issue reports in Ballarat North and nearby locations:

• 
  Peter Boyle 🇺🇦 (@hhgttg69) reported 1 minute ago from Ballarat North, Victoria

  Hey @iinet my desktop internet is down (3355)

• 
  Trent Bursill (@Holdingtheball) reported 5 minutes ago from Ballarat North, Victoria

  @iiNet Hi. Is there currently an issue with NBN in Lucas? Impossibly slow speeds at the moment...

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bye Bi & GLTQIA Smoko (@annieljensen) reported 6 minutes ago

  Do you know what grinds my gears? When you spend all day doing the work required to get to the bottom of a problem that should not be yours but the company decides it will be, & the 4th rep you’ve spoken to today says “I’m glad we’ve been able to resolve the issue”. .@iiNet 😡

• 
  Diane Dromgold (@DianeDromgold) reported 10 minutes ago

  It's impossible to get any help from @iinet They are cancelling hosting but no reply to messages, no one ever picks up even when we wait on the phone for hours. Come on! There has to be some way to get help. Has anyone called the Ombudsman?

• 
  Greg Bell (@gReb3l) reported 11 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Dan Mill (@DanMillTraining) reported 11 minutes ago

  With @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365 #Migration #Microsoft

• 
  Books (@Books4566) reported 11 minutes ago

  @iinet again another full day without internet. You pay them monthly but when the system goes down @iinet just takes your money and laughs in your face.

• 
  Andy Moulton (@AndyMoulton) reported 14 minutes ago

  @iiNet Any idea what's happened to the HFC in Belmont, Victoria? I see the fault page but there's no detailed info. Internet and telephone has been down for 10 hours now.

• 
  Rory Bunk (@RoryBunk) reported 17 minutes ago

  120hrs update: @iiNet is still a steaming pile of ordure. Unsurprisingly no resolution, no update, no hope that anyone will be roused before the 4day weekend is over, and no email. Avoid this mob

• 
  Richard Crowden (@ScaredyCat44) reported 19 minutes ago

  @iiNet Owing to the fact you have refused to address this issue by DM I now have to contact the authorities and my bank regarding you illegally retaining my information. After the large scale hacks of our data we take this very seriously in Australia and will prosecute you

• 
  Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reported 24 minutes ago

  @iiNet Will do. And will hang up!

• 
  Aaron Nautilus (@TheLlamaKingg) reported 24 minutes ago

  3 Weeks without internet. Several phone calls to support promising follow ups. Even gave reference numbers. No follow up. Nothing. This is crazy @iiNet