iiNet Outage Report in Balranald, State of New South Wales

@iiNet No I’ll do it tomorrow. But I think I may have found the issue. Your modem doesn’t like HF (7MHz & 14MHz) transmissions. Will have to find a work around to fix this. Might have to find a better modem.

@AllanRaskall @NBN_Australia @Telstra Good luck with your NBN issue Allan. I got rid fo @Telstra a while back because they couldn’t do a simple thing and move me back to them after I was moved to another ISP without my consent. Ended up moving to iiNet, couldn’t’ be happier and getting faster download.

@iiNet I think I might have to call you guys. My service keeps dropping out. It’s been doing this for the last week now.

@iiNet The modem is dropping off line. So I’m losing NBN connection. When it comes back up my phone service doesn’t return unless I turn the modem off and back on again.

@iiNet After 20 years plus of loyalty I’ve done my part but IINET haven’t done theirs. The service is just getting worse all the time. The slowest internet and not one bit of notification on why I couldn’t receive emails. Time for a new carrier.

@daj416418 @iiNet Still no email access for me - either direct or via webmail. Catastrophic failure on the part of #iinet. No communicaiton, no clarity on when service will be restored @acmadotgov

@iiNet assume email is still down as I still can’t get in

@_Costley @iiNet Same here - 1 email has come through and nothing else for the missing time period. How about an update iiNet regards impact and if you’ll ever recover the lost emails from back up servers - if you have any. Surely you’d have a DSR site in case one goes down? ******* pedestrian.

@MBongaloo @MikeCarlton01 @iiNet Agree. They were brilliant before then, but sent everything offshore. I had huge problems when I moved, and when I contacted their support centre was told I didn't have my account with them I had it with NBN 🙄

@jackrusseljosie @iiNet It's broken again... I got a few emails in the middle of the night, but since around 8am this morning it's stopped again...

@bobthegeo @iiNet Back-to-back 43 and 44 are "not that unusual?" Loads of people are without power due to the strain on the grid and whatever other issues the heat causes. Remember also that people have to WORK in this to fix it. I'm not usually an apologist, but -sheesh- its email. It can wait

@iiNet Email is now restored - for the benefit of other iiNet customers, emails missing during downtime from your main account should be able to be accessed via webmail login (toolbox).

@iiNet Day 3, still no email and nada from iinet re restoration timeline. Pretty poor. And frustrating. Wanna book booster, but can't without email access.

@iiNet This is exactly the same pathetic communication effort as last time, beware of missing emails and don't bother asking for compensation as they will tell you email is a free service as part of the internet service provision. Might be time to change service providers after 30 yrs