iiNet Outage Report in Ettalong, Gosford Shire, State of New South Wales

@iowenjones @iiNet Wow. That shit

@iiNet incredibly disappointed and frustrated with your customer service. I have called since Monday to try and resolve a problem to no success.

@iiNet What invoice or reference number?? I have entered my address on NBN status page and it confirms outage. Im asking YOU my “provider” how much longer. I’m in Elizabeth Bay 2011

@iiNet Why are @iinet blocking Weebly website IP? Causing massive issues and can’t get hold of anyone to help.

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

@iiNet NBN not working in petersham?? internet speed is ZERO MB....

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iiNet Hi @iiNet. A customer service manager told me he was going to call me back to resolve the same problem I had since Thursday. It is now Monday and you have been radio silent. I have emailed him to no response.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

@iiNet This issue has been elevated to a customer service manager, and so far the experience has been the same: disappointing and frustrating.

@iiNet I don’t understand how you can just leave a customer hanging, promising to call them back and then just disappear. It is NOT my responsibility to chase up your customer service for an update.

Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters

@iiNet how dare you!!!!! I am trying to get away from you & you are still screwing with my life!!!!!! Worst company ever to exist

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@iiNet Good Morning No Internet at 2223 is there outage?

@ralphytown @iiNet Had a brief download of messages then nothing. Asking for password login but doesn’t respond.

Hi @iiNet is the problem in Melbourne too? We are completely down and we rely on your service for work? Please update us ASAP. TIA

@iiNet Our business cloud hosting has been down since Christmas Day. Phoning hosting support I get a message saying support will resume on January 29th. We cannot wait another day. I can provide a reference number as I have also emailed. How can we resolve this situation now?

@iiNet I haven't been able to access my emails since yesterday. Is there some kind of outage? This is really inconvenient as I'm waiting on multiple emails.

@iiNet Entering day 4 of this debacle with iiNet service. Locked out of webmail now. Site saying incorrect login details. When will it be sorted?

@iiNet What a **** job your doing to fix and customer service and communications are just as bad

@gordonkerry @iiNet This is exactly what I’ve experienced as well. A few emails only came through yesterday afternoon and some were multiple duplicates of the same and again today email is down all together.

@iiNet Can you please please please update your ‘customers’ about what is happening re webmail & when you expect to have services working. It’s day 4 of this debacle in Victoria and we haven’t heard from you since the one and only outage post.

@iiNet It looks like the edge gateway's firewall rules were restored incorrectly by iiNet after the outage. I get an RPC timeout when I try to update or remove the problem rules. Or even update one rule.

@iiNet email still down, are you kidding?