iiNet Outage Report in Galston, Hornsby Shire, State of New South Wales

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

@iiNet dropouts. Speeds down to around 1-2 Mb/s. Lots of dropouts. Have restarted modem to check it’s not the modem

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@NewtonMark @shaneoneill @Aussie_BB @Telstra I fired up an Aussie BB service at my parents new house just last week in 20 mins, after iiNet failed spectacularly at transferring their service from their old address. Did a Vodafone one on the weekend too and was online in an hour.

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

Is there any bigger shit show than the crappy @NBN_Australia brought to us by wrecker @TurnbullMalcolm. No internet again tonight, my weekly experience on HFC hybrid crap rolled out by our useless former PM under orders from another earlier former idiot and useless PM. @iiNet

@iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

I can only guess what has happened to @iiNet once great company which stopped giving a shit about their customers. It's been nothing but pain since we relocated with them. From taking time off work for appts that never happen to a miriade of calls which are never returned

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet Customer Ref 1184783189

Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

@iiNet at this time of night normally between 6 and 11 Mb. Tonight it’s dropping out or operating in the 0.2 - 2 range most of the time. Never had this problem with ADSL2+. Your help site shows a local error @TurnbullMalcolm should be in gaol for inflicting this crap o. the country

iiNet support wasn’t interested in the fact they had iiNet NBN 50 and suddenly they had Vodafone NBN 100 running at their house. Just say it’s impossible.

@iiNet It’s working now. Clearly you Network Status post saying there was minor incident which “may” affect service was correct. It was the network.

27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

@FancySocksMan @iiNet It’s possibly a calculated risk to minimise password reset enquires, but it’s just poor practice.

Also before they moved out their home internet had suddenly moved to Vodafone NBN but their iiNet account still showed usage up until the people at the new house turned off the modem. Sounds like a churn was done but iiNet support claims that is impossible

@Deligracy @iiNet They are shocking! Had them at my last place and literally worst provider 😂

@iiNet internet nbn currently down. Please, in middle of GOT! Can’t believe it. Please advise ASAP.

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

… I’ve called about 5 times, been with @iiNet for ages, and just keep getting stuffed around. Great customer service my butt.

@iiNet your customer service is lousy. I am trying to cancel my account and you couldn’t be making it more difficult

@Murdr_iN @iiNet 7 years and it’s still **** with nbn I’m losing my mind I can’t even upload my resume to a website

Is @iinet email #spam filter broken? It’s always been very good but getting lots in my inbox in the past 2 or 3 weeks

@iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

@iiNet I wish all the months were half price, the @VodafoneAU coverage is awful, @Optus was only slightly better

Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…

@roslw @iiNet Same here. @iiNet there's a network issue it seems.

@iiNet all good now. spoke to someone from support, and I am now back to 85Mb :)

@iinet @NBN_Australia It seems everyone’s NBN is down in Broome, WA but no status update on your websites. Any ETA for a fix?