iiNet Outage in Ipswich, State of Queensland

@iiNet @ii_cMay Last invoice is 106162366, customer number is 64505970. I'm now getting less than 5Mb/s. The service is normally reliable and stable at about 92Mb/s. This is not what I'm paying for - we had to stop watching a movie because it's so slow.

@iiNet I'm not sorry to say, but I ain't happy with your service. Been trying to get my phoneline up and running again from 2wks ago, and now you asking me for more money to re-activate when you didn't do the job in the first place! My family needs the phone on. Unprofessional.

They rate themselves “No 1 in customer service..”I think not..🤬@iinet

@IanNearhos @Telstra @TPG_Telecom @iiNet Been very happy with @Aussie_BB, great customer service. Even when we had bad teething problems with NBN (not Aussie's fault) they were very good at pursuing solutions.

Wondering @iiNet why some purchases on my FetchTV isn't showing. Should be up too date. Please fix like now...

@iiNet @iimaaj All good. Thank you.. seems it was modem problem on my end.

@iiNet NBN down in Qld. 4170. Down for 2 hours now. Any updates on repair time please?

For the last 4 days my internet has been so goddamn slow. I cannot even watch a @MrFruitYT video . It takes me over 35 minutes to watch a 17.53 min video What gives @iiNet

@kazlee_2611 @RubyandAlex @iiNet Don’t hold your breath Kaz. Friend hasn’t had internet for 4 months for same reason. Ombudsman are just as bad. Everybody is blaming each other.

@kazlee_2611 @iiNet It’s so disappointing, we are wondering if we should have gone Telstra which would have broken hearts here. I’ll keep you posted x

@RubyandAlex @iiNet Wow I cannot believe it's still not resolved. Sad to think loyalty means nothing this day and age. We are also iinet. Very concerning. To think you also need this to work from home and now have no connection at all! Ombudsman might be able to help! 😡

@iiNet Yep and we are not confident you will resolve this issue. Our advice from the technicians and other providers is that iiNet is struggling. WE HAVE BEEN WAITING FOR NBN CONNECTION since TUESDAY. Our data flow is good, it’s all your problem. (Yes we are cranky)

@iiNet Yes we do but after more than half a dozen calls I bet you can’t help ref: 334121956 or 334222843

After 23 years of loyalty to @iiNet the NBN connection we preordered has not been delivered as promised, no one at service can help us, and there’s NO light a the end of the tunnel. Sad to think we have to think of new ISP.

@DDsD @iiNet Mine borked last night too. Solution was to cycle the iPad and the laptop. No, I don't understand.

@iiNet @burnettjamie Possibly time for a proactive approach from @iinet to assist their paying customer. Often the customer does not have the "pull" as they are only one. The ISP should go in to bat for them and follow through to resolution. #GoAStepFurther

@iiNet Correct. But your techs have never done that & the issue continues. Thanks for the suggestion - I'm unfortunately familiar with the process

@iiNet Yep. Been through that too. I've explained this more than half a dozen times and the underlying issue is never fixed.