iiNet Outage Report in Narangba, Moreton Bay, State of Queensland

@_bohemiaheart @slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau I'll have a ritual burning of my myercard. Never used it much anyway.

@iiNet Yup already spoken to them and there response tbh is not acceptable at this stage. For your interest here is the invoice that caused this problem. 695673371 you might find this a rather interesting case. This is just the start of the exposure of the illegal billing practices.

@timothy_89 @lukeacl @iiNet Lifx uses direct wifi only, the Hue bulbs use a mesh network

@iiNet Its too late its all ready with the TIO. Your support team failed to provide adequate support and at times ignored my requests and constantly spoke over me. I guess happens when you cut costs and move support overseas that have no idea about Australian consumer law. Damage done.

This never happened with ADSL. Only since the NBN changeover. We have fibre to the node (thanks Malcolm). Took us one or two storms to connect the outage with the storm activity. Reported it in Feb to @iiNet who promised to log it as a fault.

No probs experienced until first storm post-NBN connection. We're paying for @NBN_Australia through @iiNet & every time there's an electrical storm we lose connectivity. This is logged & @iiNet have seen the outage for themselves but apparently there's nothing more can be done.

Pissed off with @iiNet and @NBN_Australia for a ****** response to an ongoing intermittent service fault. A thread: 👇👇👇

Hi @iiNet I'm unable to login. It says my username and password are invalid.

@sortius @iiNet @NBN_Australia Just shits me that every 3-6 months, for no reason, the configuration and appliances as supplied by ISP that been working seamlessly start to crap out. Download speeds look fine but streaming content degrades, buffers and throw errors. ADSL1 or worse. It's like 2005.

Now @iiNet want to put us in contact with the support team. The same support team who "can't do anything more. Don't need to go back to the start with the support team or turn the router on/off or explain to someone new why there is a problem despite having connectivity now.

Because the storm had passed and connectivity returned there was apparently nothing they could do. "Call us back when/If the outage happens again." Monday night it happened again so we called @iiNet

Hey @iiNet ... could I trouble you for a reply to my SMS and/or email please? Even a phone call would be nice. I was told 1-2 hours. It has now been more than 3.5 hours. Don't leave me in limbo like this!

Is it just us or has streaming services sucked over the last 24hr? Speedtest claims 21mbps download, but testing on multiple devices gives grainy results, buffering and network errors. FttH was supposed to banish buffering. Another factory reset I suppose @iiNet @NBN_Australia

@iiNet I'm a 4+ year customer, moved 10 days ago (plus 7 days extra notice before that indicating I was moving), and have been calling every single day trying to get our internet connection activated. @Aussie_BB i am ready to give up, can you do any better?