iiNet outages and service status in New Brighton, New South Wales

Problems in the last 24 hours in New Brighton, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in New Brighton, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports Near New Brighton, New South Wales

Latest outage, problems and issue reports in New Brighton and nearby locations:

• 
  💧Robbie from SthGoldy (@RobbieSthGoldy) reported 30 minutes ago from South Golden Beach, New South Wales

  @LesStonehouse Go with iiNet so at least when it stops ... and it will you will get good customer service

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wyvernsrose (@wyvernsrose) reported 8 minutes ago

  @DianeDromgold @iiNet Yeah just after the tpg take over we left tried TIO and all that's when customer service went to **** we are with aussie broadband now

• 
  🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported 12 minutes ago

  @iiNet BizSupport total incompetence, billing us after service was cancelled.

• 
  Greg Bell (@gReb3l) reported 12 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  David T (@david84tran) reported 13 minutes ago

  @iiNet hi is there an outage in the area of VICTORIA 3019 for 5G broadband services? Ive been on hold for 1 hour. I need internet connection to work from home. I have already turn off the modem for 10 secs and turn it back on. Still no connection. There are 4 lights bars on modem

• 
  Motherofopinion (@MotherofOpinion) reported 16 minutes ago

  @iiNet Not good enough that I should sit on the phone for one hour and fifty six minutes to get my call answered and then another 25 to get the issue sorted. @iinet has always had the best customer service - now it’s terrible. #dobetter #customerservice

• 
  Gabby Neill 🏳️‍🌈🏳️‍🌈🇦🇺🇦🇺 (@BangerzGab35) reported 17 minutes ago

  Was HOPING to get onto @Steam and download my games on my PC, BUT: my OLD @iiNet email is INVAILD on Steam, AND it's saying the password IS F*CKING WRONG!!!!! @Steam_Support, PLEASE HELP!!!!!! 🤬🤬🤬🤬😭😭😭😭

• 
  Rory Bunk (@RoryBunk) reported 19 minutes ago

  @iiNet Atrocious issue resolution. A simple change of address results in inactivation of email boxes for over 2 days and no end in sight, no one in support position with the wherewithal to do anything outside vague 48-hour ticket queues

• 
  Wyvernsrose (@wyvernsrose) reported 20 minutes ago

  @DianeDromgold @iiNet Its been since tpg took over they went from best customer service in the country to the worst

• 
  Bye Bi & GLTQIA Smoko (@annieljensen) reported 20 minutes ago

  Do you know what grinds my gears? When you spend all day doing the work required to get to the bottom of a problem that should not be yours but the company decides it will be, & the 4th rep you’ve spoken to today says “I’m glad we’ve been able to resolve the issue”. .@iiNet 😡

• 
  Kristian Liddiard (@Kliddiard) reported 21 minutes ago

  @iiNet internet has been intermittent and stuffed for weeks. Call and sitting on hold forever kinda makes for an impossible resolution. Just thought you’d like to know that I’ll be logging a logging a complaint with the Ombudsman. No thanks