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iiNet

iiNet outages and service status in Pakenham East, Victoria

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Full Outage Map
  • iiNet generated 0 outage signals in the last 24 hours around Pakenham East, including 0 direct reports.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Pakenham East, Victoria

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Pakenham East, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • gReb3l
    Greg Bell (@gReb3l) reported

    Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

  • TheRealManniD
    Manni D (@TheRealManniD) reported

    @iiNet Is ultra VDSL down in Torrens ACT?

  • KresojaMarijo
    Marijo Kresoja (@KresojaMarijo) reported

    @iiNet, what's the story with the internet outage again in Lyneham ACT?

  • monkeylogicwa
    Jeff Healy (@monkeylogicwa) reported

    Really @iiNet - 51 minutes on hold and then cut off. Have been a business customer for 12 years and I need to speak to someone about migrating my email account that you are cancelling...

  • ImCaz
    ❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️ (@ImCaz) reported

    @iiNet It’s overdue, yes I don’t deny, but to be suspended over it AND without warning! This has never happened in the past - IF I’ve ever missed a payment.

  • Chapuller_Baris
    Baris Bektas (@Chapuller_Baris) reported

    @iiNet Hi iinet, I haven’t had internet connection since 5 pm. I checked your network status page and only fault seems to be at O’Connor ACT but I am in Aranda. Could the problem be wider than one suburb. If yes is there an eta?

  • REC0NZ
    GH0ST (@REC0NZ) reported

    @iiNet having an issue this past week, noticing currently experiencing high pings to all COD servers??? Or this a @TPG_Telecom @ATVIAssist problem?

  • coluanaigh
    Chris Ó Luanaigh (@coluanaigh) reported

    @iiNet your service blows goats now that you're owned by TPG. expect me to leave soon.

  • CryptoICTkat
    CombatCat (@CryptoICTkat) reported

    @gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.

  • SelaStarr
    Sela Star (@SelaStarr) reported

    @iiNet Does anybody answer the bloody phones down there? On hold for 40 mins as NO internet! Bloody useless