iiNet Outage Report in Pakenham East, Cardinia, State of Victoria

@iiNet hey team. After waiting for my call back I got one but the call never connected. Can you try the call back again. The call dropped out and it’s an hour wait for tech support now. Experiencing outages all day in 3030

@iiNet TBH I've been having dropouts and very slow speeds for a long time now but have been using my 4G and putting up with it. No old phone I can test with. Am in an apartment block, wonder if it's the line itself that's carked it.

@iiNet I got no response from any website or iPad app that uses internet including bank apps both here at my home and later when I was at the coffee shop where my iPad connects to their wifi! Seems to be working ok now! But I still resent having to pay 30%+ extra for a crap service!

@iiNet thanks (not) for calling me at 12.00 (as promised) to do this, so called, easy switch to NBN. Your complete lack of reliability and inability is overwhelming! Oh yeah, & I appreciate the wasted hours of my life on the phone with your techs so far. Time I’ll never get back!

@iiNet Everyone loves a factory reset 😭 Fairly sure i can find a paper clip and 4 hours of my life without a help desk.

@aleeb88 @iiNet Oh dear - this is my problem too - they used to be so good! The customer service is great though!

@iiNet This is now the 2nd or 3rd time that I have had to contact / make publicly aware that your product and/or services are ridiculously unrealistic. Fake apologies are useless. I’m sorry to say it but fix your ******* shit!

@iiNet That is my wife. She is at work I made it EXPLICITLY clear to your support person to call my number 0407529906 The account is in my wife’s name and I am an authorized person on the account. We covered this yesterday. They don’t listen.

@iiNet @NBN_Australia broadband in Yarraville 3013 hasn’t worked for about 6 hours now. Tried resetting the modem but no luck. I can understand if the heat was impacting the network though.

NBN woes part 2: given up all hope with iiNet after finding out that a) I had to use a different account that I didn't know existed, and b) organise an appointment for another technician to visit. Jumped over to Aussie Broadband and hoping that will fix this whole mess up

@iiNet second outage in as many months.... starting to wonder why I’m still with you

Hey @iiNet Why is your service status map reporting everything is fine at postcode 3156 when I, for the 4th time in 5 days, am again without internet due to an “outage”.

@iiNet I cancelled my account 17/4 after 8 years due to poor service after poor service.. there were 11 days left in the cycle and they gave me refund of $1.97.. they have now charged to the end of May $59.95.. wtf #idiots #poorservice #disgrace #internet #isp @ombudsman

@TheyCallHimX @iiNet Ditched them month one because they don't buy enough bandwidth so peak is unusable, kept asking for my logs basically said forget it. Went to Aussie broadband and never looked back

@byrnecore @StoneAdam @iiNet @eatdrinkwatch Yup. I did exactly the same thing with Exetel (who also have diabolical customer service) despite rolling off to Tangerine (who have been terrific, btw).

@iiNet 38 down, 34 up.

@iinet I just got a birthday email from you even though I'm no longer a customer. Tells me to login to unsub

@iiNet so my 5GHz network disappeared leaving me only my 2.4GHz and having to reset every device we have 🙄 Freaking. Annoying. Thanks

@iiNet seriously. It’s been a near 40 days since our iiNet NBN service was paid for and still nothing. Not even an email update. My partner and I work a combined 150hr week and can’t afford to donate more of our time towards this matter. #iinetNBN #NBN #Melbourne

@StoneAdam @iiNet @eatdrinkwatch Yup, ombudsman is the way to go. This always happens with a connection fault - the provider blames NBN and vice versa, no one accountable, no one resolves the issue. You will get it resolved once the TIO is involved, and decent compensation.

@iiNet We’ve been having Internet issues since about 3pm today. Either slow speed or not working at all. Please help.

@iiNet No ..not with your track record of customer service.

In the last week or so I found out that in February @iinet had selected me to bump our plan to a Superfast (200Mbs+) at the same rate as our current plan… Unfortunately the email to tell me never arrived… only the one to tell me it would soon end. #hooked #thatshowtheygetya

@iiNet Currently getting stonewalled by every incompetent employee you have who cannot connect us with local support for a technical issue.

@iiNet any outages reported in Shellharbour NSW? My service is currently down

@iiNet We did all the support stuff. Too many locations, many hours/days spent already. Never get callbacks anyway. The service is so bad you should HR12 it for being so offensive.

@iiNet my internet drops out the same time every evening is there something I can do about this? It’s been persistent for 2 months and I’ve tried everything on your website. Please help I cannot deal with this any much longer.

@iiNet any chance you can turn off the notifications that my service is ready until I actually move into the property in a week, also I asked to move my fetch service, not pay for a new one

3rd time calling @iiNet trying to get my phone service working 😤 Service cut off w no warning, bill was paid, network settings reset multiple times, and still no 4g or outgoing calls since Wed

@ElaurantScott Yes, my @iiNet internet has 5% packet loss. Tech support there says everything is fine. My service is not NBN, but rather TPG FTTB