iiNet Outage Report in Penrith Municipality, State of New South Wales

27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

@iowenjones @iiNet Wow. That shit

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

@iiNet Customer Ref 1184783189

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

Absolute service disaster @iinet trying to return wireless modem (not suitable). Over 2 weeks, 10 calls, to 'fix' email & receive 'instructions' now the courier does not show - YOU WANT ME TO KEEP TRYING! I'm the only one who has been doing the work! Disgusting.

@CrocodileChuck @iiNet iiNET NBN service is fine, I could have saved a couple of hundred a year - IF - the wireless worked. Now I can't return the modem due to corporate ineptitude! Should I bill them for my time spent trying to return it?

@iiNet The guy that rang me was helpful and had good customer service. However, train the staff you have in the chat.

@iiNet Oh it gets funnier! So you've cut my cable service as well as my phone service! Why?!

@unicamster @iiNet I only wait on hold for around 3 - 4 minutes, plus the length of time it takes me to fill in the relevant ombudsman service's webform. If the bank / telco / insurer / etc can't answer the phone before I hit send, we deal with it through that process.

@iiNet Any update? Should we cancel family movie night?

@iiNet Funny story time! It just took less than 15 mins to swap back to Optus yet it took @iinet nearly 12 days to swap me over to their system about 4 months back. It's almost false advertising to say you provide a phone service. It's definitely not worth the $15 or so a month.

@IntoTheWok @iiNet Did you end up fixing this issue? I’ve been having the same problem

@Telstra Let’s do it in public @Telstra. I’m in the building at 335 Anketell Street Greenway. You said you *could not* service me with 5G wireless - yet @iiNet could. How do you explain this?

@JonathanGwood @iiNet I told the dude to check my history of service. 9 years... I was like if you make me switch and pay for it, I will go to a different carrier who will gladly do it for free.