iiNet Outage in Penrith Municipality, State of New South Wales

@NBN_Australia @iiNet do you think the #darlingpoint planned outage for 11 hours tomorrow is really fair, given we have an unplanned power outage now in this area. NBN has been out since after 1pm.

Is @iiNet internet down in Harris Park? Mine not working since last night..

@iinet @NBN_Australia down in Maroubra...

@iiNet what’s going on the with the internet? Been offline since lunch and no one has been able to take our support calls.

@mat945 @iiNet All resolved now after an early call to @iinet technical support.

@iiNet since this morning not connecting to the network, any outages in Glebe area?

@iiNet I’ve had those hour long conversations with tech support who know less than me and put me through diagnostics that are irrelevant and are useless when the problem is intermittent. I’m so over it.

@iiNet It’s been like this for many months if not years. Thankfully I have my mobile data plan but I used up all 80gb and it renews tomorrow. And the router has always shown a green connection, never failing.

@LoneVaultWander @iiNet Yup looks like an outage but no outages showing in Parramatta 2150 postcode.. Strange..!!

@iiNet internet dropped and not connecting anymore. Any issues with NBN network at Harris Park NSW?

@iiNet nbn says everything is up and running yet wifi down since yesterday evening in inner west Sydney. Your website says everything is fine too, how do I get an answer?

@iiNet This issue has been elevated to a customer service manager, and so far the experience has been the same: disappointing and frustrating.

@iiNet I don’t understand how you can just leave a customer hanging, promising to call them back and then just disappear. It is NOT my responsibility to chase up your customer service for an update.

@iiNet Hi @iiNet. A customer service manager told me he was going to call me back to resolve the same problem I had since Thursday. It is now Monday and you have been radio silent. I have emailed him to no response.

@iiNet how dare you!!!!! I am trying to get away from you & you are still screwing with my life!!!!!! Worst company ever to exist

@iiNet incredibly disappointed and frustrated with your customer service. I have called since Monday to try and resolve a problem to no success.

Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters

@iiNet Good Morning No Internet at 2223 is there outage?

@iiNet What invoice or reference number?? I have entered my address on NBN status page and it confirms outage. Im asking YOU my “provider” how much longer. I’m in Elizabeth Bay 2011

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iiNet The internet seems to be down in Geelong

Despite partner's pleas & @iiNet's assurance otherwise, they disconnected landline after 1 day! Now can't call either provider to see if/when phone will be reconnected. this shd have been seamless. Isolated enough by my condition, I am left powerless. Help. Please! @acccgovau

@iiNet #iinet How hard is it to cancel your account?? I spoke to a CS rep on Friday 5.30 and was assured the account would be cancelled. No email to confirm it so rang this morning, no cancellation recorded. Now on hold to customer care after talking and explaining the whole..

@iinet Internet keep dropping out at 2526? Seems to be a problem in our area. When will it get fixed?

Anyone else having @iiNet issues? In 4551 - has been on and off for a few days, nothing showing up on the website... Luckily I have a lot of data on my phone so can tether, but it's not ideal when running online masterclasses #frustrating

@iiNet PC's wifi card **** the blanket. apologies for the passive aggressive message; this was not your guys' fault.

@iiNet absolute disgrace. I will never recommend you.

I’m moving house in a couple of weeks. @iinet know this because they are transferring my service from to my new address on that particular day. So they have posted some new equipment out to me. Do you think they have sent it to my current address or the house nobody lives at?

@iiNet service is down, can't even log into your website using phone wifi. Any explanation? Please don't respond with "we're happy to look further into Yada Yada what's your account?" Simple answer here please.

@iiNet The HFC outage is in Geelong for HFC CABLE. YOUR WEBPAGE ONLY STATES THE STATUS FROM 5 months ago. Not helpful. Approx time for reconnection 3:30. To all iiNet customers out there, the webpage STATUS HAS NOT BEEN UPDATED FOR 5 months!