iiNet

iiNet Outage Report in Pymble, City of Sydney, State of New South Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Pymble, State of New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Pymble and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Pymble, City of Sydney, State of New South Wales 01/15/2025 06:10

January 15: Problems at iiNet

iiNet is having issues since 06:00 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Phone (7%)

    Phone (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Pymble, City of Sydney, State of New South Wales

The most recent iiNet outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Pymble, State of New South Wales

Latest outage, problems and issue reports in Pymble and nearby locations:

  • pfbt Marquis d'Killara (@pfbt) reported from Sydney, State of New South Wales

    @iiNet It’s working now. Clearly you Network Status post saying there was minor incident which “may” affect service was correct. It was the network.

  • donovandy Andy Donovan (@donovandy) reported from Sydney, State of New South Wales

    Is there any bigger shit show than the crappy @NBN_Australia brought to us by wrecker @TurnbullMalcolm. No internet again tonight, my weekly experience on HFC hybrid crap rolled out by our useless former PM under orders from another earlier former idiot and useless PM. @iiNet

  • c_j_schweitzer Christian Schweitzer (@c_j_schweitzer) reported from Sydney, State of New South Wales

    @iiNet Customer Ref 1184783189

  • pfbt Marquis d'Killara (@pfbt) reported from Sydney, State of New South Wales

    @iiNet at this time of night normally between 6 and 11 Mb. Tonight it’s dropping out or operating in the 0.2 - 2 range most of the time. Never had this problem with ADSL2+. Your help site shows a local error @TurnbullMalcolm should be in gaol for inflicting this crap o. the country

  • simonpallister Simon Pallister (@simonpallister) reported from Sydney, State of New South Wales

    @iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

  • urban_reverie Urban Reverie (@urban_reverie) reported from Sydney, State of New South Wales

    I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

  • simonpallister Simon Pallister (@simonpallister) reported from Sydney, State of New South Wales

    @iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

  • DavJenks David Jenkins (@DavJenks) reported from Sydney, State of New South Wales

    @iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

  • dremond Dom Remond (@dremond) reported from Sydney, State of New South Wales

    Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

  • fictillius 🦠 Evan (@fictillius) reported from Sydney, State of New South Wales

    A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

  • KylieParkerCA Kylie Parker (LotusAccts) (@KylieParkerCA) reported from Sydney, State of New South Wales

    Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

  • fictillius Evan (@fictillius) reported from Sydney, State of New South Wales

    @NewtonMark @shaneoneill @Aussie_BB @Telstra I fired up an Aussie BB service at my parents new house just last week in 20 mins, after iiNet failed spectacularly at transferring their service from their old address. Did a Vodafone one on the weekend too and was online in an hour.

  • re_mcelroy Rebecca McElroy (@re_mcelroy) reported from Sydney, State of New South Wales

    @iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

  • simonpallister Simon Pallister (@simonpallister) reported from Sydney, State of New South Wales

    27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

  • DavJenks David Jenkins (@DavJenks) reported from Sydney, State of New South Wales

    @iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

  • dremond Dom Remond (@dremond) reported from Sydney, State of New South Wales

    @iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

  • pfbt Marquis d'Killara (@pfbt) reported from Sydney, State of New South Wales

    @iiNet dropouts. Speeds down to around 1-2 Mb/s. Lots of dropouts. Have restarted modem to check it’s not the modem

  • DavJenks David Jenkins (@DavJenks) reported from Sydney, State of New South Wales

    @iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

  • dropbear2_0 😷 The Drop Bear (@dropbear2_0) reported from Sydney, State of New South Wales

    Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

  • c_j_schweitzer Christian Schweitzer (@c_j_schweitzer) reported from Sydney, State of New South Wales

    Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • ShittyMemeDUDE aaaaaaa (@ShittyMemeDUDE) reported

    .@iiNet Hi, had a mailbox get hacked into on Monday, needed zero approval to have the password changed or anything. An email was sent to support after finding out, have yet to hear anything back. Time is of the essence as tickets for a concert this weekend are on that email.

  • madeupbyshay Shay Hồ 🏳️‍🌈💉💉💉 (@madeupbyshay) reported

    Hey @iiNet @NBN_Australia is down in Ryde 2112 just after the thunderstorm. Can you help check?

  • looseonions Nathan (@looseonions) reported

    @babyeyes__ @iiNet I will literally never want to move, I got 400mbs a second and I’ll never want to go back to nbn after this.

  • veedub3057 Vaughan Bellamy-Williams (@veedub3057) reported

    @unicamster @iiNet I only wait on hold for around 3 - 4 minutes, plus the length of time it takes me to fill in the relevant ombudsman service's webform. If the bank / telco / insurer / etc can't answer the phone before I hit send, we deal with it through that process.

  • 3MetreFlattys Ryzh 🇦🇺 (@3MetreFlattys) reported

    @iiNet @IntoTheWok I'm also getting the same issue. Found out that using a VPN called exitlag sort of fixed the problem, it lowered my ping to 30-50 but realised soon after that the main problem was because i was being put into singapore server games. iinets routing on mw2 is skipping sydney for me

  • KentJohnson Kent Johnson (@KentJohnson) reported

    Absolute service disaster @iinet trying to return wireless modem (not suitable). Over 2 weeks, 10 calls, to 'fix' email & receive 'instructions' now the courier does not show - YOU WANT ME TO KEEP TRYING! I'm the only one who has been doing the work! Disgusting.

  • KentJohnson Kent Johnson (@KentJohnson) reported

    @CrocodileChuck @iiNet iiNET NBN service is fine, I could have saved a couple of hundred a year - IF - the wireless worked. Now I can't return the modem due to corporate ineptitude! Should I bill them for my time spent trying to return it?

  • JonathanGwood Jonathan (Jono) Greenwood (@JonathanGwood) reported

    @BexualFeeling @iiNet It all comes down to more money, doesn't it?

  • 22DanielleM Danielle (@22DanielleM) reported

    @iiNet Hey. I’ve just checked on your website and it says there’s a widespread issue

  • liz_simpson_ Liz (@liz_simpson_) reported

    @iiNet 4 weeks no ability to call or text from my new plan. No resolution after 5 calls and hours on hold. Complete waste of time, never should have switched from Telstra.