iiNet Outage in Richmond, Hawkesbury, State of New South Wales

Is there any bigger shit show than the crappy @NBN_Australia brought to us by wrecker @TurnbullMalcolm. No internet again tonight, my weekly experience on HFC hybrid crap rolled out by our useless former PM under orders from another earlier former idiot and useless PM. @iiNet

@NewtonMark @shaneoneill @Aussie_BB @Telstra I fired up an Aussie BB service at my parents new house just last week in 20 mins, after iiNet failed spectacularly at transferring their service from their old address. Did a Vodafone one on the weekend too and was online in an hour.

iiNet support wasn’t interested in the fact they had iiNet NBN 50 and suddenly they had Vodafone NBN 100 running at their house. Just say it’s impossible.

Also before they moved out their home internet had suddenly moved to Vodafone NBN but their iiNet account still showed usage up until the people at the new house turned off the modem. Sounds like a churn was done but iiNet support claims that is impossible

I can only guess what has happened to @iiNet once great company which stopped giving a shit about their customers. It's been nothing but pain since we relocated with them. From taking time off work for appts that never happen to a miriade of calls which are never returned

@Deligracy @iiNet They are shocking! Had them at my last place and literally worst provider 😂

@iiNet internet nbn currently down. Please, in middle of GOT! Can’t believe it. Please advise ASAP.

@FancySocksMan @iiNet It’s possibly a calculated risk to minimise password reset enquires, but it’s just poor practice.

@iiNet shame on you advertising in that rag of a paper demonising Bill Shortens mother You are off my list of possible alternatives to support

@iiNet I want to make a formal complaint about how long it takes to get service on your phones

@iinet have zero customer service... it takes a minimum one hour to get anyone to pick up the phone. It’s infuriating

@iiNet still waiting for that excellent customer service 10 phone calls 5 email tried to speak to supervisor refused and hung up ready to change providers after 20 yrs chasing up issue since 8/2

@iiNet I am now on the phone again waiting 10 mins to speak to a manager And now on hold again while they look into this really just fix the phone and stop charging me for a service I have not had since the 8/2 seriously just fix the phone

@iiNet still on hold have put 18 hrs into following my issue up want to speak to manager still on hold great customer service @Channel7 @The_Chronicle @Channel10AU @abcsydney not feeling confident at 10 mins

@n2coza @iiNet Please help. After 13 loyal years I am having the worst customer experience ever. Beyond belief. Despite 22 calls this week, hours on the phone (2hr wait) and failed call backs still no NBN. Been going since December. Help! Invoice 107697267

@iiNet No call. I called. Was escalated. Now a new agreement being set up and another modem being sent. Not happy. Since 24th December no internet. Now have to wait possibly 3 days for modem and then two days to activate. Critical infrastructure and so slow to simply get connected.

@telstra stole my internet 23 December. Wrote to CEO who has own Customer Service team. Some progress. They blame internal processes when the fraudulently re-churned our iiNet account. Internet as important as water and electricity. Not to Telstra and NBN.

@andy_penn @telstra my family had a great break, except for Telstra re churning my account after I moved to iiNet due to Telstra poor support and service. So no music, no streaming media due to Telstra illegally re churning our account. Expecting excuses only from Telstra. HNY

Ok @iiNet I’ve put up with this lousy service for almost month now - i’m going back to @Optus and that gives me no joy at all - but at least I can stream a movie without constant freezes.

@MorpMorpie @theTiser I rang iiNet the other night to complain about an outage, I asked for a discount, they asked “why”. I said “not sure if you noticed but we just had a RC into banks changing for no service” ... “oh”

@iiNet Customer reference:1183142320

@iiNet My connection has been painfully slow for a few days now yet the network status indicates no issues in my area (Elizabeth Bay, Sydney)... consistently only getting < 1.0 Mbps... Support calls are over 1 hour wait time so thought I'd ask here

@chrismurphys @Telstra I had months of @telstra staff reading poorly written scripts blaming NBN. Cancelled their NBN (went to iiNet), mobile and Foxtel. Never again a Telstra bill. Also NBN working incredibly well under @iiNet

@iiNet No splitters, or interference- modem purchased a month ago. The drop outs are constant. We restored our modem back to factory settings yesterday, which seemed to restore internet service. We waited 5 hours for a call back from your team ...

@iiNet you guys gotta be better with ur customer service! Request ur staff to be bit louder and they disconnect - lonh wait times - list continues #poorcustomerservice

@iiNet As a note peoples phones are down too.

@iiNet Not a customer but appreciate the info. If you can get fibre to Boronia street (baptist street does) your have a customer switch by the way! Get the 2 year old to sleep, finally get to game this week@- no net! Sucks! :(

@iiNet has the service gone down in Surry hills.

@iiNet @iiJohnE Thanks I’m also currently waiting for a callback from support. NBN checker is telling me it’s available November 2018... I was actually contemplating getting my iiNet ADSL disconnected and using 4g it’s that slow.

@iiNet @iiTalW Cool, I actually drive 30 minutes away and pay for parking to upload things, Australian internet seriously sucks.

@iiNet @iiLeoY Thank you, appreciate it. Sorry to keep pushing but I rely on the connection for work, so very urgently need a fix.

@iiNet @iiLeoY I haven't had any contact apart from you here on twitter Leo. All I was told was to contact you if a different phone cable didn't improve things and you would then report a fault. I've tried contacting you to do this but haven't had any contact. I need to get this issue fixed

@iiNet @iiLeoY Hi Leo, yes had contact yesterday and emailed after the call to let you know that a different phone cable hadn't fixed the issue. Was told to email through to support in order to raise a fault with our service, just waiting a response on that. Thanks

@iiNet @iiLeoY Hi Leo, I was told I would be called at 10am but didn't receive a call until 1 but I've had an appointment most of the afternoon after 12. Called iiNet support about an hour ago and ekft my number for a call back but no response as of yet. Free from now

Internet Service in 2223 has degraded so much in the last 2 weeks can't even stream YouTube properly it's so low quality. And yet @iiNet keep telling us everything is fine. Might be time to find another ISP who will investigate. My own feeling @NBN_Australia are in area testing

@iiNet @iiWaheeb Customer number: 174814634 I have just got off call with customer service which really makes me angry

@iiNet iiNet had me cut off for 3 weeks downtown Chatswood - service is a disaster. I have been a customer for 13 years forced me to consider that I need to@leave

@iiNet @iiWaheeb This is a very long wait given that the issue was raised a week ago and is my third outage in six weeks. I’m very surprised this can’t be expedited..

@iiNet @iiWaheeb It has been a Telstra problem in the street all along - yet it appears there have been levels of miscommunication in alerting @telstra to get it fixed. I was told the issue was being “accelerated” but I’d hate to see a normal response. Ref # 326293182. Thank you

Bad news, @iiNet is down and I can’t play #blackops4 Good news, I went surfing this morning.

@iiNet @iimaaj @iinet @iimaaj That is a an absolute joke and almost abusive! After days of testing and working with your support team, i now need a cable connection to diagnose and escalate. This tweet is the last straw. How dare you treat and talk to an honest loyal consumer with such disdain?

@iiNet #1 in customer service?? Been with you 12 years. Constant drop outs. Been on phone for days. All hardware in perfect order - brand new modem. But disruption cannot be escalated to #telstra!!?? til I plug my laptop in??USB-C to Ethernet anyone?? #iinetfail #optustime

@iiNet @iiTalW Received timeframe that will be fixed by COB today. Hopefully this happens... how do I get a refund for the lost use of service since Friday?

@slpng_giants_oz Disgusted that @iiNet continue to support @AlanJones. Please withdraw your sponsorship or I will find an alternative provider.

@iiNet I don't mean to be a bore but webmail is down again. no email access for 3 or 4 hours. It happens 2 or times a week which is really harshing my vibe man. What gives?

@iiNet Email server down in last hour? No emails via Outlook or webmail.

@iiNet You service is so bad that we couldn’t get fetch.

@iiNet have no nbn in Balmain NSW, no network issue on we site. Please advise.

@iiNet @ii_cMay Thanks, fault has been lodged and waiting to hear back about a timeframe for an @iinet technician to come out. Even though the speed was slow, I still managed a connection but now it’s permanently disconnected. Could I get help with that? It’s better than being completely offline

Hey @iinet, I spent today on the phone with your technicians trying to fix our snail broadband speed. I managed to find an Ethernet cable to test the connection and it was faster than what I was ever able to achieve with wifi. 12Mbps...so what could the problem be with wireless?

@iiNet I’m not pleased to share that iiNet are absolutely hopeless at giving me a refund after over 1 month of communication with them! Not only do they keep putting me off but they actually took another payment from my bank account! Really poor service indeed

@suthodan @Optus @iiNet @TPG_Telecom Try the ombudsman they do exactly the same ,**** all , still trying to find the barcode on the back of their heads .

@n2coza So very unhappy with iiNet not giving me a refund a month after I cancelled my service and then taking another payment from my account, operators are seemingly useless, really bad service from iinet

@iiNet the worst internet service that I have ever had. 30 days now without internet connection. Very disappointing and frustrating. I strongly recommend to try some other internet company.

@iiNet Called 40 mins later than expected and problem still not solved. 🤔

@Swip3rR @iiNet Our original installation letter said 1 to 3 months, ended up waiting a year. Can't trust any of the shit these providers say.

@iiNet wow. I’ve been trying to organise a relocate for over a week with you. I’ve just given up and cancelled my account. Wow. I was a satisfied customer until the last fortnight. #iinet #tpg.

“so... i should have asked for a refund back when they closed the last case 🙃” “yes” normally have great technicians and customer support from iinet but this phone call was bullshit.

i asked for compensation bc we’ve been with @iiNet for years and never had these issues resolved. told that nah, can’t get anything refunded or sorted until after this case gets looked at. even tho we just had one closed, unresolved, for the same thing 🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃

I'm on the phone with a kind @iiNet staffer who's forced to read and then play me a recording of a lengthy and entirely superfluous rights waiver on an unnecessary VOIP service that no one wants on a naked line. @iiNet, you need to stop subjecting customers to this dodgy ordeal.