iiNet Outage in Richmond, Hawkesbury, State of New South Wales

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

@iowenjones @iiNet Wow. That shit

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

@iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

@iiNet Customer Ref 1184783189

@iiNet DM me my internet has been down for about 2 hours now

@iiNet The technician has resolved the issue - for now. Usual lack of stability with #NBN @NBN_Australia - not a problem I encountered with ADSL.

Another 20 mins of my life I will never get back trying to resolve issues with the 'wonderful' #NBN @NBN_Australia #iinet @iiNet

@iiNet And it gets worse @iiNet I am sick of this lousy customer service. Your staffer didnt even care if I left iinet after 14 years. I’d say that’s a serious issue in customer service from iinet.

@iiNet Inlight of the customer service so far, your score is minus 20. School’s out still on recommending @iinet to others.

@iiNet Interesting point @iiNet When I asked for a call back/help last night. You were quicker then V1 rocket to help me. Right now I’m watching grass grow. Slow and tedious process but still interesting.

@iiNet It's not a connection issue. It's the fact that despite me telling you you've sent me the wrong modem more than once, you keep sending them.

@iiNet Customer Service Score for female staffer is minus 10. Recommend @iiNet to others, lets wait n see.

@iiNet Soooo @iiNet You have disconnected me just NOW!! Even after I got my call back last night from a female iinet staff. We spoke and in brief I had nothing to worry about. This is BS customer service. Please rectify.

Customer with #iiNet for over 12 years. Recently Upgraded to the highest NBN plan and was over charged. The first residual bill is $1.49. They ‘lost’ my auto payment details and leapt to threatening disconnection emails in two days. Great customer business practice.