iiNet Outage in Richmond, Hawkesbury, State of New South Wales

@NBN_Australia @iiNet do you think the #darlingpoint planned outage for 11 hours tomorrow is really fair, given we have an unplanned power outage now in this area. NBN has been out since after 1pm.

Is @iiNet internet down in Harris Park? Mine not working since last night..

@iinet @NBN_Australia down in Maroubra...

@iiNet what’s going on the with the internet? Been offline since lunch and no one has been able to take our support calls.

@mat945 @iiNet All resolved now after an early call to @iinet technical support.

@iiNet since this morning not connecting to the network, any outages in Glebe area?

@iiNet I’ve had those hour long conversations with tech support who know less than me and put me through diagnostics that are irrelevant and are useless when the problem is intermittent. I’m so over it.

@iiNet It’s been like this for many months if not years. Thankfully I have my mobile data plan but I used up all 80gb and it renews tomorrow. And the router has always shown a green connection, never failing.

@LoneVaultWander @iiNet Yup looks like an outage but no outages showing in Parramatta 2150 postcode.. Strange..!!

@iiNet internet dropped and not connecting anymore. Any issues with NBN network at Harris Park NSW?

@iiNet nbn says everything is up and running yet wifi down since yesterday evening in inner west Sydney. Your website says everything is fine too, how do I get an answer?

@iiNet This issue has been elevated to a customer service manager, and so far the experience has been the same: disappointing and frustrating.

@iiNet I don’t understand how you can just leave a customer hanging, promising to call them back and then just disappear. It is NOT my responsibility to chase up your customer service for an update.

@iiNet Hi @iiNet. A customer service manager told me he was going to call me back to resolve the same problem I had since Thursday. It is now Monday and you have been radio silent. I have emailed him to no response.

@iiNet how dare you!!!!! I am trying to get away from you & you are still screwing with my life!!!!!! Worst company ever to exist

@iiNet incredibly disappointed and frustrated with your customer service. I have called since Monday to try and resolve a problem to no success.

Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters

@iiNet Good Morning No Internet at 2223 is there outage?

@iiNet What invoice or reference number?? I have entered my address on NBN status page and it confirms outage. Im asking YOU my “provider” how much longer. I’m in Elizabeth Bay 2011

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iiNet any chance BizSupport will respond to any of our support emails in the near future? You used to be quite helpful at customer service.

@iiNet have been without mobile from last night. Is there a known outage being investigated?

@iiNet your website says there is no issue with service for our postcode 3216, yet when we call your helpline there's an automated message saying there is a problem, it's been offline for over 24 hours now, any update?

@iiNet so, outage won’t be fixed until 4am, can you explain why it’s taken 2 days so far? And what other Options we have?

@iiNet I'm in Geelong. I know there's a fault. Things happen. I just don't understand how you've had an assessment completed and know what's needed to fix it but still no ETR. Is this 3-5 hours or 3-5 days?

@andy_mossman19 @iiNet @HumeJayk What is going on?? In 2022 when so many people are WFH, this is unacceptable and then for any compensation you want us to talk to someone! This should be auto adjusted for anyone in the area affected.. communicating would help!

@iiNet please provide an update on mobile data issues? Cannot use phone at all without hotspotting from someone else’s device. Both internet and mobile data down! What’s going on please?

@jonosc11 @iiNet @four_outta_ten Agree. Surely someone has got there and though "gee this'll take 12 hours to fix" or whatever. I can't believe they have NO idea.

@iiNet Mobile data is still not working? It’s been over 12 hours. Where can I check mobile outages please?

@jonosc11 @iiNet Still down in Belmont