iiNet Outage in Richmond, Hawkesbury, State of New South Wales

@iiNet I’ve had those hour long conversations with tech support who know less than me and put me through diagnostics that are irrelevant and are useless when the problem is intermittent. I’m so over it.

@iiNet It’s been like this for many months if not years. Thankfully I have my mobile data plan but I used up all 80gb and it renews tomorrow. And the router has always shown a green connection, never failing.

@LoneVaultWander @iiNet Yup looks like an outage but no outages showing in Parramatta 2150 postcode.. Strange..!!

@iiNet internet dropped and not connecting anymore. Any issues with NBN network at Harris Park NSW?

@iiNet nbn says everything is up and running yet wifi down since yesterday evening in inner west Sydney. Your website says everything is fine too, how do I get an answer?

@iiNet This issue has been elevated to a customer service manager, and so far the experience has been the same: disappointing and frustrating.

@iiNet I don’t understand how you can just leave a customer hanging, promising to call them back and then just disappear. It is NOT my responsibility to chase up your customer service for an update.

@iiNet Hi @iiNet. A customer service manager told me he was going to call me back to resolve the same problem I had since Thursday. It is now Monday and you have been radio silent. I have emailed him to no response.

@iiNet how dare you!!!!! I am trying to get away from you & you are still screwing with my life!!!!!! Worst company ever to exist

@iiNet incredibly disappointed and frustrated with your customer service. I have called since Monday to try and resolve a problem to no success.

Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters

@iiNet Good Morning No Internet at 2223 is there outage?

@iiNet What invoice or reference number?? I have entered my address on NBN status page and it confirms outage. Im asking YOU my “provider” how much longer. I’m in Elizabeth Bay 2011

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iiNet NBN not working in petersham?? internet speed is ZERO MB....

@iiNet Why are @iinet blocking Weebly website IP? Causing massive issues and can’t get hold of anyone to help.

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iiNet we’ve been having serious issues all yesterday and today in NSW, Kellyville (Sydney) internet keeps cutting out every 10 or so minutes and upload is crap all of a sudden. This is just after maintenance was performed on our local Node. This is crap, we need to work!

big shout out to @iiNet - over 7 calls to tech support in 4 months, new modem in July that was going to fix everything. No internet again today when everyone is trying to work. THANKS.

@thechartist @NBN_Australia @iiNet The Libs gave us a future proofed low cost Super speed broadband service........ Not

@iiNet is there an unreported outage in Qld 4000? I’ve power cycled and replugged all connections on my end but still don’t have FTTB connection.

@iiNet massive speed issues on wifi, getting 0.98 download; 1.28 on my phone. Also really long wait times on call centre, unusual at this time. Issues in north Melb?

@iiNet one of the worst customer service experiences I’ve ever had - taken over 30 mins & 3 different staff members to get my SIM card sent to correct address

@iiNet Been getting intermittent DNS failures and constant slow speeds gaming/Netflix for last couple of hours, any outages on Ultra FTTB in Melbourne atm? Tried multiple devices, rebooting router, no change

Had an internet outage earlier today in castle hill. It's kind of back? Chrome works but voice applications (Discord Skype) and games don't connect and having been giving me errors all day. I've restarted the router and multiple PC's. Please can this be looked into. @iiNet

Had an internet outage earlier today in castle hill. It's kind of back? Chrome works but voice applications (Discord Skype) and games don't connect and having been giving me errors all day. I've restarted the router and multiple PC's. Please can this be looked into. @iiNet

@iiNet Just stop lying about your service. Simple.