iiNet

iiNet Outage Report in Richmond, Hawkesbury, State of New South Wales

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Richmond, Hawkesbury, State of New South Wales 07/10/2025 10:10

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Phone (4%)

    Phone (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent iiNet outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • Peter_Hindwood Peter H 🇦🇺 (@Peter_Hindwood) reported from Sydney, State of New South Wales

    The #NBN IS Down in #CHERRYBROOK right now as of 2130 funny how a simple storm can break the @NBN_Australia by the way my service provider is @iiNet

  • KateWarren82 Kate (@KateWarren82) reported from Sydney, State of New South Wales

    @NBN_Australia @iiNet do you think the #darlingpoint planned outage for 11 hours tomorrow is really fair, given we have an unplanned power outage now in this area. NBN has been out since after 1pm.

  • viraljetani Veeral Jetani 👨🏻‍💻📸🎥 (@viraljetani) reported from Sydney, State of New South Wales

    Is @iiNet internet down in Harris Park? Mine not working since last night..

  • yueh Steven Yu (@yueh) reported from Sydney, State of New South Wales

    @iinet @NBN_Australia down in Maroubra...

  • philliphavea Phillip Havea (@philliphavea) reported from Sydney, State of New South Wales

    @iiNet what’s going on the with the internet? Been offline since lunch and no one has been able to take our support calls.

  • Peter_F_Ryan Peter Ryan (@Peter_F_Ryan) reported from Sydney, State of New South Wales

    @mat945 @iiNet All resolved now after an early call to @iinet technical support.

  • randueza Rodrigo Andueza (@randueza) reported from Sydney, State of New South Wales

    @iiNet since this morning not connecting to the network, any outages in Glebe area?

  • wheelyweb 🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported from Sydney, State of New South Wales

    @iiNet I’ve had those hour long conversations with tech support who know less than me and put me through diagnostics that are irrelevant and are useless when the problem is intermittent. I’m so over it.

  • wheelyweb 🇨🇦 🇮🇹 🇦🇺 💪🏼💉💪🏼 Joe Ortenzi (@wheelyweb) reported from Sydney, State of New South Wales

    @iiNet It’s been like this for many months if not years. Thankfully I have my mobile data plan but I used up all 80gb and it renews tomorrow. And the router has always shown a green connection, never failing.

  • viraljetani Veeral Jetani 👨🏻‍💻📸🎥 (@viraljetani) reported from Sydney, State of New South Wales

    @LoneVaultWander @iiNet Yup looks like an outage but no outages showing in Parramatta 2150 postcode.. Strange..!!

  • viraljetani Veeral Jetani 👨🏻‍💻📸🎥 (@viraljetani) reported from Sydney, State of New South Wales

    @iiNet internet dropped and not connecting anymore. Any issues with NBN network at Harris Park NSW?

  • dropbear2_0 The Drop Bear 🦇 (@dropbear2_0) reported from Sydney, State of New South Wales

    @iiNet nbn says everything is up and running yet wifi down since yesterday evening in inner west Sydney. Your website says everything is fine too, how do I get an answer?

  • rodenv roden vuong (@rodenv) reported from Sydney, State of New South Wales

    @iiNet This issue has been elevated to a customer service manager, and so far the experience has been the same: disappointing and frustrating.

  • rodenv roden vuong (@rodenv) reported from Sydney, State of New South Wales

    @iiNet I don’t understand how you can just leave a customer hanging, promising to call them back and then just disappear. It is NOT my responsibility to chase up your customer service for an update.

  • rodenv roden vuong (@rodenv) reported from Sydney, State of New South Wales

    @iiNet Hi @iiNet. A customer service manager told me he was going to call me back to resolve the same problem I had since Thursday. It is now Monday and you have been radio silent. I have emailed him to no response.

  • Gemasp Gemma Edwards (@Gemasp) reported from Sydney, State of New South Wales

    @iiNet how dare you!!!!! I am trying to get away from you & you are still screwing with my life!!!!!! Worst company ever to exist

  • rodenv roden vuong (@rodenv) reported from Sydney, State of New South Wales

    @iiNet incredibly disappointed and frustrated with your customer service. I have called since Monday to try and resolve a problem to no success.

  • hugobrown Hugo - Visconde de Mundo (@hugobrown) reported from Sydney, State of New South Wales

    Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters

  • hugobrown Hugo - Visconde de Mundo (@hugobrown) reported from Sydney, State of New South Wales

    @iiNet Good Morning No Internet at 2223 is there outage?

  • theURBAN_monkey matt (@theURBAN_monkey) reported from Sydney, State of New South Wales

    @iiNet What invoice or reference number?? I have entered my address on NBN status page and it confirms outage. Im asking YOU my “provider” how much longer. I’m in Elizabeth Bay 2011

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • skyfire747 Anthony Widdowson 🐦 (@skyfire747) reported

    Thinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.

  • CryptoICTkat CombatCat (@CryptoICTkat) reported

    @gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.

  • FreshGlade FreshGlade (@FreshGlade) reported

    @iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.

  • gReb3l Greg Bell (@gReb3l) reported

    Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

  • Anothergamer00 NiceMemeBroxD (@Anothergamer00) reported

    @pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.

  • imcyph cyph (@imcyph) reported

    @iiNet **** you let me switch isps i hate you so much

  • KresojaMarijo Marijo Kresoja (@KresojaMarijo) reported

    @iiNet, what's the story with the internet outage again in Lyneham ACT?

  • TYTY777729 Ty Ty (@TYTY777729) reported

    @pduthie_au @iiNet It’s been pre bad ay

  • pduthie_au Paul Duthie (@pduthie_au) reported

    @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

  • ek_loki Ó Dubhaigan (@ek_loki) reported

    @iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.