iiNet Outage in Richmond, Hawkesbury, State of New South Wales

@iiNet nbn says everything is up and running yet wifi down since yesterday evening in inner west Sydney. Your website says everything is fine too, how do I get an answer?

@iiNet This issue has been elevated to a customer service manager, and so far the experience has been the same: disappointing and frustrating.

@iiNet I don’t understand how you can just leave a customer hanging, promising to call them back and then just disappear. It is NOT my responsibility to chase up your customer service for an update.

@iiNet Hi @iiNet. A customer service manager told me he was going to call me back to resolve the same problem I had since Thursday. It is now Monday and you have been radio silent. I have emailed him to no response.

@iiNet how dare you!!!!! I am trying to get away from you & you are still screwing with my life!!!!!! Worst company ever to exist

@iiNet incredibly disappointed and frustrated with your customer service. I have called since Monday to try and resolve a problem to no success.

Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters

@iiNet Good Morning No Internet at 2223 is there outage?

@iiNet What invoice or reference number?? I have entered my address on NBN status page and it confirms outage. Im asking YOU my “provider” how much longer. I’m in Elizabeth Bay 2011

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iiNet NBN not working in petersham?? internet speed is ZERO MB....

@iiNet Why are @iinet blocking Weebly website IP? Causing massive issues and can’t get hold of anyone to help.

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

@iowenjones @iiNet Wow. That shit

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

@orlyjamie @iiNet @NBN_Australia It went like this: TPG buys iinet > "We wont change our service" > iinet service immediately goes to poo. NBN has always been munted.

Bit over the bad service @iinet 🙄 Long term customer thinking of changing.

@NBN_Australia Yeah, I know. As you can see from the notices, it is our provider sending the outage notices. There is obviously nothing @iiNet can do to fix this issue - this is entirely with you, so please stop trying to shift the focus.

@iiNet Will be cancellling my service as the only time I get a response in a reasonable timeframe is via Twitter....which is useless...

@iiNet internet keeps dropping out every 5-10 mins in New Farm. Any chances of sorting your **** out?

How good is @iiNet at business support... rang up Sunday last week and as usual closed....promised a callback.... received today 5 days later.... if you want any type of service use anyone but @iinet

@NBN_Australia You’re joking, right? It is @NBN_Australia who are causing the connection issues - not our home infrastructure or @iiNet. You need to not schedule works during normal work hours.

@iiNet service continually dropping out several times a day. Happened 3 times already today in Thornbury 3071.

@oldgreynurse @iiNet I don’t blame iiNet - this issue is with @NBN_Australia scheduling their ‘upgrades’ during the working day. We have a HFC connection that dies every time it rains, and now they cut us off when we need it for more than just Netflix.

last time this is a smuggling contraband and fixing it up and dusting it down correctly with all T crossed and i dotted @iiNet