iiNet Outage Report in Windsor, Brisbane, State of Queensland

Me: yeah hi I need to configure some settings on my internet settings @iiNet support rep: yeah cool. While this is processing allow me to tell you all about my #COVIDー19 conspiracy theory and how it’s man made population control. Me: 😐

@iiNet Its too late its all ready with the TIO. Your support team failed to provide adequate support and at times ignored my requests and constantly spoke over me. I guess happens when you cut costs and move support overseas that have no idea about Australian consumer law. Damage done.

@iiNet Thanks Waheeb, I can’t do that as the only Ethernet connection I have is over the Xbox. This issues has been happening since I was connected over a month and very rarely (if ever) have got the speed I pay for.

@_bohemiaheart @slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau I'll have a ritual burning of my myercard. Never used it much anyway.

Want to waste time - ring #iinet for service.

@iiNet No worries. I called that number numerous times yesterday without resolution or a call back. Same with the live chat.

@timothy_89 @lukeacl @iiNet Lifx uses direct wifi only, the Hue bulbs use a mesh network

@iiNet Yup already spoken to them and there response tbh is not acceptable at this stage. For your interest here is the invoice that caused this problem. 695673371 you might find this a rather interesting case. This is just the start of the exposure of the illegal billing practices.

@iiNet Batemans Bay internet is not working. Is there an outage on the South Coast?

@M1Aussie @iiNet The issue I also have. One day, I’ll drop my guard, click or answer the question. Bang gone. Like @iinet would care. So they should stop this practice, if it is them.

@iiNet looking forward to prosecuting a case against you with the Telecommunications Ombudsman for over charging me for years and not providing the service I’m paying for. After 3 hours today with yr so called Customer Service & 2 hours yesterday getting nowhere you have failed.

@iiNet @whirlpoolnetau Small businesses AVOID #iiNet. #iiNet is completely unresponsive to customer complaints, even when repeatedly reported here as routinely overcharging customers who pay to keep it in business. AVOID disgusting, dishonest #iiNet

@iiNet @iinet more BS from the worst ISP service I have ever ever experienced and I’ve been with Telstra! Hard to beat but they’ve managed to own that. Another own goal here

Hi @iiNet, no NBN at my place in Croydon NSW 2132 this morning and both yours and NBN website says the service is fine, please investigate because it isn't working

Hi @iiNet you told me to email my Customer Relations case officer, but I'm still yet to hear from them and do not know how I would email them. I was told on Friday that there was no update from them (I didn't know my case was even with Customer Relations!) but that they would 1/4

@iiNet That update hasn't changed in hours...honestly. Can you please provide information about what the problem seems to be and how long it may take to rectify it.

@iiNet What is the reasoning behind a customer having to wait for 3-5mins whilst my account is cancelled? #rude

@iiNet I've had connection issues for over a month now. My internet dropped out again and your service agent wouldn't put me onto a manager then hung up on me. Why would I want to continue my service with you?! This is ridiculous.