iiNet Outage in East Fremantle, State of Western Australia

@iiNet Hi Waheeb. Yeah, it's always been that way and same for any connected device. Doesn't discriminate between cabled or WiFi either, both slow (cabled slightly faster). Can't check the phone line for interference sorry as don't have a phone.

@Stix2412 @iiNet We have been putting up with this shit for months now and can't get traction on a fix ever. It's infuriating.

@iiNet Instructions were wrong - neither worked.. but I’ve managed to work around it despite much frustration. Fetch back to not working but at least the internet does - at least for the time being (not even talking phone)

@iiNet And no, the new set up isn’t working. I’ve got hundreds of work deadlines and now not even working internet anymore. Wait time for support is hours - I guess it’s hello @Optus #sooooofedup

@iiNet Thanks Waheeb but we got wires crossed. My issue is with Telstra cable outage in my area. Consider me ‘problem solved’ 😅

@Optus after 5 VERY frustrating hours over multiple days wasted with your support- I was told my new apartment wasn't registered with the council- this was why you could not find me. Less than 24 hours after my initial contact with @iiNet I am up and running.A world of difference

@TomZorde @NBN_Australia @iPrimusAU Telco ombudsman helped me close the failed ADSL order even though iiNet was disputing they had the right to keep the order open. 40 days with no service! In the end, I ended up buying a useless modem locked to iiNet’s network. #perthinternet

@TomZorde @NBN_Australia @iPrimusAU My punch board (copper) is 2 meters from my property line. After 40 days of customer service con games, iiNet had not connected old school ADSL2 (no NBN in my hood back then).

Westnet/iiNet.com.au Totally disgusted with such shocking lack of service to a couple of 90+ yr Old's in failing health. Shouting to be heard above the b/ground bedlam overseas, spent Hr's on Thursday PM 'No Internet' tried again SAT-Avo' left without Phone line. Must get OUT.

@iiNet is anyone at Iinet support working I have been on the phone twice trying to resolve my internet issue. 3rd time down this month FFS

@sjdix0n @NBNCo @iiNet Ohh you not referring to the Xbox tweet :) hahaha. Yea, that was a bad time with @iinet last night. Generally it’s been spot on though.

@iiNet @iiWaheeb @NBN_Australia I've been through endless diagnostics with you previously. Your solution last time was to tell me to take my business elsewhere. Not a nice move after 20 years with you. It even seemed too hard in the past for @TelcoOmbudsman.

@iiNet @iiWaheeb @NBN_Australia Really, the bottom line would seem to be that either @iiNet or @NBN_Australia are not providing or supplying enough bandwidth to deliver the service you promised. When demand raises due to an influx of visitors to our region the service slows. It happens every summer.

@iiNet @iiWaheeb ... cont. Tomorrow it might be better or worse. So I can't really make a time in advance. What I do know though is that the problem is either at yours or @NBN_Australia's end, not mine, otherwise I wouldn't be getting acceptable speeds in off-peak times.

@amitchell01 @iiNet Might be wider issues... apparently there is a cable cut from Perth to Singapore as well.

@iiNet @iiDarryn Fixed wireless by the way. No, it's not my modem. Only happens at peak periods. I have some three months of appalling service to look forward to.

@ProperBigG You’ve got to love quality customer service from @Telstra - I’ve only had good experiences with @iiNet and we moved to NBN over HFC not that long ago 👍

@albericie @Colinja21771976 @Telstra24x7 No I have found iinet to be really good. Since connecting to the NBN I have had no problems with wifi.

@bevwilly69 @iiNet Go elsewhere. Their customer used to be the best but really sucks now.

@jomacarthur @iiNet Your internet is so slow, you took a week to reply to my tweet. 🤣

@iiNet @iiTalW Don’t understand. The modem says it’s got an internet signal but nothing is showing in the network available dialog box.

@iiNet @iiTalW No. I called last night and was told it was an NBN issue. This has been resolved but now I can’t connect to the modem wirelessly. Called you guys at midday but no call back. IP confit is just giving me media disconnected

@iiNet @iiTalW Internet dropped out completely last night due to an NBN failure. Signal now back but can’t access the modem at all. Tried a reset but no joy. Can’t reach the IP address of the modem.

Help @iiNet internet down again... nbn modem up ... other no internet... cus# 224973861

@iiNet @iiDarryn Unlimited nbn with you .. customer ref 224973861 raised support ticket hours ago

NBN been down all day in Hillarys Perth... @iiNet @networkoutage

@Eriksson_Monash @iiNet Ugh! Britt had terrible problems with them. Hope it gets sorted soon!

The next time I get an urgent work query, I will adopt an internet provider approach @iinet and others. Initial inability to solve the issue.’ Buy new modem. Still not working. Escalate. 48 hours wait for a ‘don’t know’. Escalate to next level. Wait 48 hours. Will let u know....

@pwwingman @vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @iiNet Yes the D6300 has worked well for us, and I believe is compatible with NBN HFC, but not with VOIP phone, plus @iiNet say they won't support a modem they haven't supplied. That hasn't mattered while on ADSL, but I'm nervous but being unsupported on the problematical NBN.

@seeker401 @Telstra switching to @iiNet as a result of this odd censorship and just general bad performance for a company that charges premium prices

@iiNet Yep they called and left a message. I appreciate that they are trying to help, but seven days without the internet (and no eta for when NBN will be connected) is really terribly poor form.

@vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet The Choice review of the modem/routers from the main ISPs has the BEST score for wifi performance at 45%, ranging down to 22%. They probably get job lots of redundant product from the manufacturers, who know they’ll be able to sell decent wireless routers to dissatisfied users.

@vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet At least we have HFC, but there’s little point in getting faster speed coming into the house if @Iinet give you a crap modem/router to distribute a degraded signal within the house. And paying 33% more for the privilege.They’re virtually forcing me to buy a wireless router.

@pandacoz @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet Isn't it awful Paul. Forced to have 1950's tech (copper) in the middle of 2019 tech.

@hitinman @vogrady2132 @Phil_B7 @MeckeringBoy @pwwingman Thanks, we’re due to switch over on Saturday. Dreading it. Already we’ve gone backwards, as the TP-Link VR1600 modem/router @iiNet are forcing us to use (they refuse to support 3rd party hardware) has inferior wifi specs and performance to the Netgear D6300 we’ve been using.

@iiNet I received a text message saying that my drop out problem was fixed and it isn't fixed :)