iiNet Outage in East Fremantle, State of Western Australia

Dear @iiNet why does your website say your support number is 24/7 but when I call that number I’m told to call back during business hours? I have no tv and now I have trust issues.

@iiNet Update: someone sensible called and spoke to Dad. Resolved the lost emails but couldn’t change the quota. So moving my folks to iCloud email addresses. Still crazy it requires a Twitter rant to get proper support and service.

@akkamartialarts @iiNet There's an outage, ummmm.... everywhere

iiNet is actually the worst internet company to deal with. Do not give them your money

@iiNet Service was activated and working fine then stopped restarted for a few hours then stopped

@iiNet Have spoken with Ramzes in Cape Town office. Promised to fix our provisioning and fall back We’d. No word yet. Have paid $300. Just need service turned on. #344947889. Can’t get through on 132258. Thanks

@iiNet I have been trying to get my NBN order completed for TWO WEEKS. 23 year customer. A disgrace! Ref# 344947889. We are running out of mobile data and have been charged for the order! PLEASE RESOLVE NOW

@iiNet is genuinely the worst internet provider

@bijlarchitect @iiNet @TPG_Telecom @NSWBC And here I was thinking this problem with @iinet and @tpg was only in my neck of the woods ...... useless. We are resorting to dish on our roof!

@NBN_Australia Let’s be clear - my provider @iinet knows nothing about what is going on. The fact that there was a service technician at my house was a complete surprise to them. And the technician disconnected me *before* letting me know. Glad I wasn’t doing anything important.

I’d also like to thank the @iiNet support staff out of whom I had to drag every last detail about how the @NBN_Australia fault investigation process would proceed.

@iiNet seventy four minutes and still waiting for support to call back. Not happy @iiNet

@bcurrall80 I know @Telstra gets a bad rap, but I recently jumped from iiNet. Same plan but for extra $10/month get a 4G SIM modem incase NBN goes down. Handy for alarm/cameras etc

Why does @iiNet have to go down right in the middle of a **** update 😥

@iiNet having issues with my internet NBN are there any report outages Kalamunda, WA 6076

Internet has been down for hours. @iinet says it won’t be up til 8pm. Well, that’s my working day ruined. Was trying to get backlog finished before #westtechfest tomorrow. Nah, that won’t happen! 😞 #suffering #suckatoons

@iinet once again my internet is not working. I don't have time to sit on the phone for hours with you people because I have a job and frankly I'm sick of doing this every two months. My account username is jess.paterson please find out what is going and get back to me.

No NBN in WA6025 @iiNet been down a few hours now

@iiNet Yes and your follow up team told me it was an issue with the router despite it clearly being an issue with the NBN box and I was once again forced to spend 20 minutes going through tests that were already done last night. So you've successfully wasted both my time and your own.

@iiNet My internet is down and I am supposed to be having a technician come out today to check my NBN connection device. I was wondering if you have an ETA as I will need to go to work eventually. Task number: 339808030. Thanks.

@orlyjamie @iiNet @NBN_Australia It went like this: TPG buys iinet > "We wont change our service" > iinet service immediately goes to poo. NBN has always been munted.

Bit over the bad service @iinet 🙄 Long term customer thinking of changing.

@NBN_Australia Yeah, I know. As you can see from the notices, it is our provider sending the outage notices. There is obviously nothing @iiNet can do to fix this issue - this is entirely with you, so please stop trying to shift the focus.

@iiNet Will be cancellling my service as the only time I get a response in a reasonable timeframe is via Twitter....which is useless...

@iiNet internet keeps dropping out every 5-10 mins in New Farm. Any chances of sorting your **** out?

How good is @iiNet at business support... rang up Sunday last week and as usual closed....promised a callback.... received today 5 days later.... if you want any type of service use anyone but @iinet

@NBN_Australia You’re joking, right? It is @NBN_Australia who are causing the connection issues - not our home infrastructure or @iiNet. You need to not schedule works during normal work hours.

@iiNet service continually dropping out several times a day. Happened 3 times already today in Thornbury 3071.

@oldgreynurse @iiNet I don’t blame iiNet - this issue is with @NBN_Australia scheduling their ‘upgrades’ during the working day. We have a HFC connection that dies every time it rains, and now they cut us off when we need it for more than just Netflix.

last time this is a smuggling contraband and fixing it up and dusting it down correctly with all T crossed and i dotted @iiNet