iiNet Outage in East Fremantle, State of Western Australia

@akkamartialarts @iiNet There's an outage, ummmm.... everywhere

iiNet is actually the worst internet company to deal with. Do not give them your money

@iiNet Service was activated and working fine then stopped restarted for a few hours then stopped

@iiNet Have spoken with Ramzes in Cape Town office. Promised to fix our provisioning and fall back We’d. No word yet. Have paid $300. Just need service turned on. #344947889. Can’t get through on 132258. Thanks

@iiNet I have been trying to get my NBN order completed for TWO WEEKS. 23 year customer. A disgrace! Ref# 344947889. We are running out of mobile data and have been charged for the order! PLEASE RESOLVE NOW

@iiNet is genuinely the worst internet provider

@bijlarchitect @iiNet @TPG_Telecom @NSWBC And here I was thinking this problem with @iinet and @tpg was only in my neck of the woods ...... useless. We are resorting to dish on our roof!

@NBN_Australia Let’s be clear - my provider @iinet knows nothing about what is going on. The fact that there was a service technician at my house was a complete surprise to them. And the technician disconnected me *before* letting me know. Glad I wasn’t doing anything important.

I’d also like to thank the @iiNet support staff out of whom I had to drag every last detail about how the @NBN_Australia fault investigation process would proceed.

@iiNet seventy four minutes and still waiting for support to call back. Not happy @iiNet

@bcurrall80 I know @Telstra gets a bad rap, but I recently jumped from iiNet. Same plan but for extra $10/month get a 4G SIM modem incase NBN goes down. Handy for alarm/cameras etc

Why does @iiNet have to go down right in the middle of a **** update 😥

@iiNet having issues with my internet NBN are there any report outages Kalamunda, WA 6076

Internet has been down for hours. @iinet says it won’t be up til 8pm. Well, that’s my working day ruined. Was trying to get backlog finished before #westtechfest tomorrow. Nah, that won’t happen! 😞 #suffering #suckatoons

@iinet once again my internet is not working. I don't have time to sit on the phone for hours with you people because I have a job and frankly I'm sick of doing this every two months. My account username is jess.paterson please find out what is going and get back to me.

No NBN in WA6025 @iiNet been down a few hours now

@iiNet Yes and your follow up team told me it was an issue with the router despite it clearly being an issue with the NBN box and I was once again forced to spend 20 minutes going through tests that were already done last night. So you've successfully wasted both my time and your own.

@iiNet My internet is down and I am supposed to be having a technician come out today to check my NBN connection device. I was wondering if you have an ETA as I will need to go to work eventually. Task number: 339808030. Thanks.

Internet down for hours postcode 6025 ... support more annoying than helpful ... No ETA ... complete waste of a days work... not happy @iiNet

@iiNet Done that... outage in 6025 ... been down for hours no ETA.. nothing

@iiNet I asked for a call back but didn't received any call. There was no resolution given. Just told charges are for admin fee. But it was never communicated to me at first place.

@iiNet It is very disappointing that iiNet deducts $10 fee on disconnecting the service. No one informs when you place a disconnection request and nothing is mentioned in the form as well.#disappointed #unethical #misguided #noterms #cheating

@iiNet customer service can’t resolve problems, transfer the call without an introduction & hang up on the call. No wonder why @TPG_Telecom is better!!

@iiNet Thanks, Kris. It stayed out after the total outage that Michelle fixed.

@iiNet Yes, we fixed the wifi second in minutes yesterday and laptop is fine. I've turned my phone on and off, jiggled the airplane mode, , turned Bluetooth off, forgotten the network and tried to rejoin, and gone step by step through the settings to check them - no solution

@iiNet Hi again. I still can't connect my iphone back to wifi - and even 4G is not connecting properly to most of my apps. I've tried finding solutions and none of them work. Not least forgetting the network and rejoining - it won't accept the password.

@Telstra @jimeoin I just switched from iiNet and I am really regretting it. Business grade ADSL ... 2 megabits a second. Been trying to get onto support for 3 hours. Blame it on covid. Useless Australian company, sad really. @iiNet

@iiNet Thanks for getting back and showing concern. Yes its so frustrating. I csnt even play netflix on tele using ethernet connection. I restarted to router, checked again, speed was terrible, less than 1 mbps and i am paying for iinet nbn !

@iiNet If I was still a customer here's how it would go. I'd provide details. You'd promise an "engineer" would look into it. I'd never hear anything, or be told it "looked fine at our end". That happened over and over again. I have never been happier to leave a dodgy company behind.

Hi @iiNet Problem is still there today. Be nice to get a reply of some sort.