iiNet Outage in Bedfordale, Armadale, State of Western Australia

Internet down for hours postcode 6025 ... support more annoying than helpful ... No ETA ... complete waste of a days work... not happy @iiNet

@iiNet Done that... outage in 6025 ... been down for hours no ETA.. nothing

NBN down again and as usual no real support ... @iiNet

So now @Telstra has cut off the landline, without being asked. So so can’t port the number to iiNet. So I call Telstra. But it’s a business number, and the business team don’t work on weekends. So I ask to speak to someone ANYONE who can help.

@slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau @Jetstar was going to book flights for August holiday. gone..@flightcentreAU gone too. I'm a woman that achieved later in life after raising family & @dailytelegraph chose to mock a woman who achieved later in life. Vile report with your vile support. @mirandadevine

@iiNet customer support just hang up when it gets too hard. Wow...

@iiNet Fix your services thanks

@Paulie68 @iiNet Definitely false advertising. It has the + symbol and then Fetch set top box. There is nothing in the ad to suggest that the box is extra. Really poor form @iiNet.

@iiNet once again useless customer service.

@iiNet Hi Waheeb. Yeah, it's always been that way and same for any connected device. Doesn't discriminate between cabled or WiFi either, both slow (cabled slightly faster). Can't check the phone line for interference sorry as don't have a phone.

@Stix2412 @iiNet We have been putting up with this shit for months now and can't get traction on a fix ever. It's infuriating.

@iiNet Instructions were wrong - neither worked.. but I’ve managed to work around it despite much frustration. Fetch back to not working but at least the internet does - at least for the time being (not even talking phone)

@iiNet And no, the new set up isn’t working. I’ve got hundreds of work deadlines and now not even working internet anymore. Wait time for support is hours - I guess it’s hello @Optus #sooooofedup

@iiNet Thanks Waheeb but we got wires crossed. My issue is with Telstra cable outage in my area. Consider me ‘problem solved’ 😅

@Optus after 5 VERY frustrating hours over multiple days wasted with your support- I was told my new apartment wasn't registered with the council- this was why you could not find me. Less than 24 hours after my initial contact with @iiNet I am up and running.A world of difference

@TomZorde @NBN_Australia @iPrimusAU Telco ombudsman helped me close the failed ADSL order even though iiNet was disputing they had the right to keep the order open. 40 days with no service! In the end, I ended up buying a useless modem locked to iiNet’s network. #perthinternet

@TomZorde @NBN_Australia @iPrimusAU My punch board (copper) is 2 meters from my property line. After 40 days of customer service con games, iiNet had not connected old school ADSL2 (no NBN in my hood back then).

Westnet/iiNet.com.au Totally disgusted with such shocking lack of service to a couple of 90+ yr Old's in failing health. Shouting to be heard above the b/ground bedlam overseas, spent Hr's on Thursday PM 'No Internet' tried again SAT-Avo' left without Phone line. Must get OUT.

@iiNet is anyone at Iinet support working I have been on the phone twice trying to resolve my internet issue. 3rd time down this month FFS

@sjdix0n @NBNCo @iiNet Ohh you not referring to the Xbox tweet :) hahaha. Yea, that was a bad time with @iinet last night. Generally it’s been spot on though.

@iiNet @iiWaheeb @NBN_Australia I've been through endless diagnostics with you previously. Your solution last time was to tell me to take my business elsewhere. Not a nice move after 20 years with you. It even seemed too hard in the past for @TelcoOmbudsman.

@iiNet @iiWaheeb @NBN_Australia Really, the bottom line would seem to be that either @iiNet or @NBN_Australia are not providing or supplying enough bandwidth to deliver the service you promised. When demand raises due to an influx of visitors to our region the service slows. It happens every summer.

@iiNet @iiWaheeb ... cont. Tomorrow it might be better or worse. So I can't really make a time in advance. What I do know though is that the problem is either at yours or @NBN_Australia's end, not mine, otherwise I wouldn't be getting acceptable speeds in off-peak times.

@amitchell01 @iiNet Might be wider issues... apparently there is a cable cut from Perth to Singapore as well.

@iiNet @iiDarryn Fixed wireless by the way. No, it's not my modem. Only happens at peak periods. I have some three months of appalling service to look forward to.

@ProperBigG You’ve got to love quality customer service from @Telstra - I’ve only had good experiences with @iiNet and we moved to NBN over HFC not that long ago 👍

@albericie @Colinja21771976 @Telstra24x7 No I have found iinet to be really good. Since connecting to the NBN I have had no problems with wifi.

@bevwilly69 @iiNet Go elsewhere. Their customer used to be the best but really sucks now.

@jomacarthur @iiNet Your internet is so slow, you took a week to reply to my tweet. 🤣

@iiNet @iiTalW Don’t understand. The modem says it’s got an internet signal but nothing is showing in the network available dialog box.

@iiNet @iiTalW No. I called last night and was told it was an NBN issue. This has been resolved but now I can’t connect to the modem wirelessly. Called you guys at midday but no call back. IP confit is just giving me media disconnected

@iiNet @iiTalW Internet dropped out completely last night due to an NBN failure. Signal now back but can’t access the modem at all. Tried a reset but no joy. Can’t reach the IP address of the modem.

Help @iiNet internet down again... nbn modem up ... other no internet... cus# 224973861

@iiNet @iiDarryn Unlimited nbn with you .. customer ref 224973861 raised support ticket hours ago

NBN been down all day in Hillarys Perth... @iiNet @networkoutage

@FinancialReview @VodafoneAU @SaysSmithy Question is, will iinet’s Ros customer service improve with the merger, or are more doomed to that disaster?

@wxllys Nbn with iiNet I haven’t had any problems since joining them, and have constant 0-5 ping

@Orda_CS @Telstra @iiNet @Optus Ive heard plenty of stories over the years of Australia getting less than adequate internet. I dunno why its such a problem.

@SilvesterSJ @markzzzsmith We always used to joke that iiNet was a helpdesk operations company, and the only reason they needed a network was to give people something to open tickets about.

@markzzzsmith @NewtonMark Interesting. Sounds like they somewhat achieved what iiNet always wanted. To be a sales / marketing / helpdesk behemoth without actually owning any network assets.

@iiNet We only use WiFi. We see the problems everywhere. The speed drops in the evening.

@iiNet The #nbn installation team was in my house recently. They didn't find any problems. I think there was less than 5 dB loss from the cable pit to my termination point and my neighbour gets 100+ mbps from the same pit. I am wondering if the problem is upstream.

so uhh, mad props to @mmalone26 for teaching staff/customers on @iiNet Whirlpool when major faults caused blowout Support queues. that knowledge has been useful lots of times over my life

Update. Well, we're still connected to the digital world but at a ver-rry slow rate. Nothing as nippy as good ol' adsl, no sir-ee. Maybe an update of the rather shoddy modem supplied by iinet might get things moving a tad quicker. Or not. A and I are only giving it one star.

@iiNet oh, u must mean when I rang to cancel the ADSL service on Monday, and was told there was no need for my call. I assume this was so u could then double charge me for a whole month, had I not been diligent and forced your hand.

@iiNet Thanks for the reply. I am actually getting 300mbps now (🔥. It was bouncing between 30mbps and 5mbps for most of the evening. I did power cycle the modem since so maybe that has solved the issue. Will report if it drops again.