iiNet Outage in Bedfordale, Armadale, State of Western Australia

Dear @iiNet why does your website say your support number is 24/7 but when I call that number I’m told to call back during business hours? I have no tv and now I have trust issues.

@iiNet Update: someone sensible called and spoke to Dad. Resolved the lost emails but couldn’t change the quota. So moving my folks to iCloud email addresses. Still crazy it requires a Twitter rant to get proper support and service.

@akkamartialarts @iiNet There's an outage, ummmm.... everywhere

iiNet is actually the worst internet company to deal with. Do not give them your money

@iiNet Service was activated and working fine then stopped restarted for a few hours then stopped

@iiNet Have spoken with Ramzes in Cape Town office. Promised to fix our provisioning and fall back We’d. No word yet. Have paid $300. Just need service turned on. #344947889. Can’t get through on 132258. Thanks

@iiNet I have been trying to get my NBN order completed for TWO WEEKS. 23 year customer. A disgrace! Ref# 344947889. We are running out of mobile data and have been charged for the order! PLEASE RESOLVE NOW

@iiNet is genuinely the worst internet provider

@bijlarchitect @iiNet @TPG_Telecom @NSWBC And here I was thinking this problem with @iinet and @tpg was only in my neck of the woods ...... useless. We are resorting to dish on our roof!

@NBN_Australia Let’s be clear - my provider @iinet knows nothing about what is going on. The fact that there was a service technician at my house was a complete surprise to them. And the technician disconnected me *before* letting me know. Glad I wasn’t doing anything important.

I’d also like to thank the @iiNet support staff out of whom I had to drag every last detail about how the @NBN_Australia fault investigation process would proceed.

@iiNet seventy four minutes and still waiting for support to call back. Not happy @iiNet

@bcurrall80 I know @Telstra gets a bad rap, but I recently jumped from iiNet. Same plan but for extra $10/month get a 4G SIM modem incase NBN goes down. Handy for alarm/cameras etc

Why does @iiNet have to go down right in the middle of a **** update 😥

@iiNet having issues with my internet NBN are there any report outages Kalamunda, WA 6076

Internet has been down for hours. @iinet says it won’t be up til 8pm. Well, that’s my working day ruined. Was trying to get backlog finished before #westtechfest tomorrow. Nah, that won’t happen! 😞 #suffering #suckatoons

@iinet once again my internet is not working. I don't have time to sit on the phone for hours with you people because I have a job and frankly I'm sick of doing this every two months. My account username is jess.paterson please find out what is going and get back to me.

No NBN in WA6025 @iiNet been down a few hours now

@iiNet Yes and your follow up team told me it was an issue with the router despite it clearly being an issue with the NBN box and I was once again forced to spend 20 minutes going through tests that were already done last night. So you've successfully wasted both my time and your own.

@iiNet My internet is down and I am supposed to be having a technician come out today to check my NBN connection device. I was wondering if you have an ETA as I will need to go to work eventually. Task number: 339808030. Thanks.

@iiNet My pre-paid phone service has just given me a “SIM Invalid error”. This - on top of weeks of drop outs and patchy connections - is going to make me switch to a different provider in about 24 hours time.

@iiNet any network issues in Balcatta Perth?? Can’t find anything online

@iiNet Thank you for replying . Because I’m sure the nbn who are the cause of this useless service won’t

@iiNet I just spoke to someone in your service department. Have an nbn technician coming. But this is happening way to much. So annoying

@iiNet so is it your service or the nbn. Every day for the past few weeks the service just drops out. On off on off. Not happy paying his crappy service is going my head in. It also means all the other services I pay for I can’t access because no internet service.

Hey @VodafoneAU is your mobile network less garbage if I sign with you direct instead of what @iinet resells ? Any chance I can talk to a real tech about why I get tcp rst responses every time I try and consume data unless I have a (any) vpn connected ?

I agree @iiNet WAS Australia's No 1 ISP for service- they were great. Sad to report my experience that, since they off-shored their support to Manila, their service is every bit as baffling, infuriating & ineffective as Telstras. Can anyone suggest a new provider?

@iiNet Hi there having issues with retailers and service providers not being able to email me, they are getting a message "not a trusted sender" or similar. Strange as my inbox fills with spam, which gets through no problem??

You know what? @NBN_Australia SUCKS big time. Even after “fixing” godknowswhat last week, it still buffering watching tv on a Mon nite. Wtf 🤬! @iiNet

Why has my internet gone down, yet again, just as I was about to watch 7.30 Report? @iiNet @🙄