iiNet Outage in Brighton, Adelaide, State of South Australia

Hey @iiNet how about you get your shit together. Shouldn't have to wait 2 weeks to get internet turned on at a house.

Hey @iiNet this NBN business is the worst!! Had it for two weeks wish I’d never switched from naked broadband. Internet is so slow, it’s unusable. Having to rely on my phone data. HELP.

@iiNet You guys are a joke! After making me call three times to cancel my account you then charge me another month 🙄. A fourth call to organise a credit and I’m still waiting for it to be paid. Glad my six years as a loyal customer meant something. Definitely won’t be recommending you!

Congratulations @iiNet you are the club house leader for 2019 worst customer service and management #goodbye

After 72 hours, service has been restored. Hopefully this long outage will be the last of its kind. #NBN #iinet

@iiNet There are other details on that Tweet though. I'm trying to reach the HFC/NBN support team re: an NTD that keeps powercycling.

@iiNet Yep. iiNet Support v 1.4.4 (build 10404).

@iiNet @ii_cMay If you can please let me know when the outage in SA will be fixed that would be great.

Frustrating downtime when the internet connection is down because it’s very windy outside. #iinet #nbn #hfc

@wxllys Nbn with iiNet I haven’t had any problems since joining them, and have constant 0-5 ping

@Orda_CS @Telstra @iiNet @Optus Ive heard plenty of stories over the years of Australia getting less than adequate internet. I dunno why its such a problem.

@SilvesterSJ @markzzzsmith We always used to joke that iiNet was a helpdesk operations company, and the only reason they needed a network was to give people something to open tickets about.

@markzzzsmith @NewtonMark Interesting. Sounds like they somewhat achieved what iiNet always wanted. To be a sales / marketing / helpdesk behemoth without actually owning any network assets.

@iiNet We only use WiFi. We see the problems everywhere. The speed drops in the evening.

@iiNet The #nbn installation team was in my house recently. They didn't find any problems. I think there was less than 5 dB loss from the cable pit to my termination point and my neighbour gets 100+ mbps from the same pit. I am wondering if the problem is upstream.

so uhh, mad props to @mmalone26 for teaching staff/customers on @iiNet Whirlpool when major faults caused blowout Support queues. that knowledge has been useful lots of times over my life

Update. Well, we're still connected to the digital world but at a ver-rry slow rate. Nothing as nippy as good ol' adsl, no sir-ee. Maybe an update of the rather shoddy modem supplied by iinet might get things moving a tad quicker. Or not. A and I are only giving it one star.

@iiNet oh, u must mean when I rang to cancel the ADSL service on Monday, and was told there was no need for my call. I assume this was so u could then double charge me for a whole month, had I not been diligent and forced your hand.

@iiNet Thanks for the reply. I am actually getting 300mbps now (🔥. It was bouncing between 30mbps and 5mbps for most of the evening. I did power cycle the modem since so maybe that has solved the issue. Will report if it drops again.