iiNet Outage Report in Cowaramup, Augusta-Margaret River Shire, Western Australia

Problems in the last 24 hours in Cowaramup, Western Australia

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Cowaramup, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

• Internet (62%)
• Wi-fi (19%)
• E-mail (8%)
• Total Blackout (7%)
• Phone (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports Near Cowaramup, Western Australia

Latest outage, problems and issue reports in Cowaramup and nearby locations:

• 
  jd_sullivan (@jd_sullivan) reported 26 minutes ago from Burnside, Western Australia

  @iiNet what’s happening with your service at Prevelly ..it’s down

• 
  jd_sullivan (@jd_sullivan) reported 41 minutes ago from Burnside, Western Australia

  @iiNet Still a problem.. my email coming through but not my forwarded to iinet emails .. what’s happening? Where do they go?

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharon Lang (@SharonL43117309) reported 4 seconds ago

  @iiNet I wouldn’t say elected, I would say forced to, based on your company customer service model that does not act on urgent issues and does not provide onshore service unless it is costly not to.

• 
  Steve (@maystation4) reported 36 seconds ago

  @iiNet I’ve been through this over and over. You know who I am. You have my case file. I’ve informed you over and over that changing weather is also a factor but it’s never taken seriously.

• 
  ❣️☯️ Caz ☯️❣️ (@ImCaz) reported 3 minutes ago

  A little bit fed up with @iinet #NBN it’s gone down 4 times in the last 24 hours!

• 
  David Smith (@dsmith24perth) reported 4 minutes ago

  @kateloh @iiNet The only thing that is 24 hours is technical support thanks to call centres in India and South Africa. It’s also pot luck if you get anyone helpful.

• 
  Jen Norton (@jennynorton) reported 5 minutes ago

  @iiNet If this issue isn’t resolved by Thursday I have no option other than going to the TIO.

• 
  Jen Norton (@jennynorton) reported 5 minutes ago

  @iiNet Liz, sorry but I have dealt with numerous different staff over the past 2 weeks with an unacceptable level of service. It’s such a shame you’ve moved escalations offshore. I will be leaving iiNet when I am able to get nbn installed.

• 
  Jen Norton (@jennynorton) reported 6 minutes ago

  @iiNet I have been dealing with one of your o/s call centres for two weeks, this is why I asked if there was an escalation team in Australia. I have no issue with dealing with offshore teams but when there is an issue that isn’t getting solved I would like this escalated to a team here.

• 
  Sharon Lang (@SharonL43117309) reported 9 minutes ago

  @iiNet Day 16 of no internet service. Since I can’t watch movies thought I’d start a daily diary on your Twitter feed.

• 
  Anastasia Jones (@GallivantGirl) reported 9 minutes ago

  @iiNet I don’t necessarily want to ‘transfer’ their account to my name. I mean can I just set up a new account with you and have you turn the service on using the modem/router I already have from ex-flatmate.

• 
  Sharon Lang (@SharonL43117309) reported 13 minutes ago

  @iiNet wish I could get the no. 1 customer service you pride yourself on. I haven’t had the internet service for two weeks and your customer relations team made it clear they don’t care, even though there are vulnerable people who need it.