iiNet Outage in Mount Barker, State of South Australia

@iiNet Thank you Chris, I will be sure to do that. Might pay for someone to review the call recording for training purposes. The major gap was at the supervision lvl which unfortunately wasn't recorded No customer should have to work so hard to correct your failings

@iiNet are billing cancelled landline services & when the matter is raised with them state they only gave long haul services in Australia & to contact your local service provider - which is @iiNet ! @abc730 @ACurrentAffair9 @acma_operations

@iiNet DM me and I’ll send you my customer number.

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@SeeArePe @iiNet @acccgovau @Telstra I've got the same issue with myrepublic

@iiNet Just spent time on the phone trying to get the issue I'm having right now sorted with close to zero recognition from your when on the issues we have had over the last month. To be told, it will be fixed by tomorrow is just not good enough at this point.

Hey @iiNet how about you get your shit together. Shouldn't have to wait 2 weeks to get internet turned on at a house.

Hey @iiNet this NBN business is the worst!! Had it for two weeks wish I’d never switched from naked broadband. Internet is so slow, it’s unusable. Having to rely on my phone data. HELP.

@iiNet You guys are a joke! After making me call three times to cancel my account you then charge me another month 🙄. A fourth call to organise a credit and I’m still waiting for it to be paid. Glad my six years as a loyal customer meant something. Definitely won’t be recommending you!

Congratulations @iiNet you are the club house leader for 2019 worst customer service and management #goodbye

After 72 hours, service has been restored. Hopefully this long outage will be the last of its kind. #NBN #iinet

@iiNet There are other details on that Tweet though. I'm trying to reach the HFC/NBN support team re: an NTD that keeps powercycling.

@iiNet Yep. iiNet Support v 1.4.4 (build 10404).

@iiNet @ii_cMay If you can please let me know when the outage in SA will be fixed that would be great.

Frustrating downtime when the internet connection is down because it’s very windy outside. #iinet #nbn #hfc

@indica2007 Well I recommend iiNet. They're not perfect but they're a lot better than any of the other providers I've tried. Their tech support is usually available 24/7, and their plans are good.

@JamesSismanes @iiNet @Internode Based on the last 12 months, i'd say go with anyone except iinet/tpg/internode. These 3 as far as I can tell have thrown in the towel when it comes to good support, routes and speeds.

@iiNet Still haven’t heard back from iiNet this morning as you told me above. Internet still not working on all of our devices this morning despite trying the reset of the modem and power off strategies....

@iiNet Frequent drops outs everyday for months and months. We called iiNet and the customer service always dismiss this as our modem and it is not! Neighbours in the area all having the same problem. I have to hotspot my phone on a regular basis, even before COVID to get through mtgs

By the time my iiNet refund comes in I’ll already be paid which sucks because I asked for it 3 weeks ago.

@iiNet Any time, as long as the problem has been fixed! I’ve been with iiNet for a long period of time - and am considering another provider if this is not fixed soon. I rely upon internet connection for my work and study.

@iiNet we have been having serious issues for near on 3 months. We’ve spent literally hours on the phone, multiple emails, technicians and still we do not have reliable internet. It’s clear it’s a modem issue but we cannot get it replaced. This is my last try at resolving this.

@iiNet This has been happening for over 3 months now and I've begging help. My next step is going to the TIO.

@iiNet internet has been off most of the morning. Request a call back at 0929. iiNet Calls back at 0958. Staff member hangs up. I request call back again at 0959 and still waiting. No internet. Business not able to function. This has been 2 weeks of poor service.

@iiNet ref: 347597982 ref: 347597982 ref: 346598138 ref: 347453727 ref: 347547799 Customer reference:1185545785 iiNet Invoice 699476019 Have a listen to all the voice recordings. Your company do not understand customer service. Especially during difficult Covid times. IInet is bad.