iiNet Outage in Prospect, State of South Australia

@iiNet Thank you Chris, I will be sure to do that. Might pay for someone to review the call recording for training purposes. The major gap was at the supervision lvl which unfortunately wasn't recorded No customer should have to work so hard to correct your failings

@iiNet are billing cancelled landline services & when the matter is raised with them state they only gave long haul services in Australia & to contact your local service provider - which is @iiNet ! @abc730 @ACurrentAffair9 @acma_operations

@iiNet DM me and I’ll send you my customer number.

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@SeeArePe @iiNet @acccgovau @Telstra I've got the same issue with myrepublic

@iiNet Just spent time on the phone trying to get the issue I'm having right now sorted with close to zero recognition from your when on the issues we have had over the last month. To be told, it will be fixed by tomorrow is just not good enough at this point.

Hey @iiNet how about you get your shit together. Shouldn't have to wait 2 weeks to get internet turned on at a house.

Hey @iiNet this NBN business is the worst!! Had it for two weeks wish I’d never switched from naked broadband. Internet is so slow, it’s unusable. Having to rely on my phone data. HELP.

@iiNet You guys are a joke! After making me call three times to cancel my account you then charge me another month 🙄. A fourth call to organise a credit and I’m still waiting for it to be paid. Glad my six years as a loyal customer meant something. Definitely won’t be recommending you!

Congratulations @iiNet you are the club house leader for 2019 worst customer service and management #goodbye

After 72 hours, service has been restored. Hopefully this long outage will be the last of its kind. #NBN #iinet

@iiNet There are other details on that Tweet though. I'm trying to reach the HFC/NBN support team re: an NTD that keeps powercycling.

@iiNet Yep. iiNet Support v 1.4.4 (build 10404).

@iiNet @ii_cMay If you can please let me know when the outage in SA will be fixed that would be great.

Frustrating downtime when the internet connection is down because it’s very windy outside. #iinet #nbn #hfc

@iiNet Thanks, Kris. It stayed out after the total outage that Michelle fixed.

@iiNet Yes, we fixed the wifi second in minutes yesterday and laptop is fine. I've turned my phone on and off, jiggled the airplane mode, , turned Bluetooth off, forgotten the network and tried to rejoin, and gone step by step through the settings to check them - no solution

@iiNet Hi again. I still can't connect my iphone back to wifi - and even 4G is not connecting properly to most of my apps. I've tried finding solutions and none of them work. Not least forgetting the network and rejoining - it won't accept the password.

@Telstra @jimeoin I just switched from iiNet and I am really regretting it. Business grade ADSL ... 2 megabits a second. Been trying to get onto support for 3 hours. Blame it on covid. Useless Australian company, sad really. @iiNet

@iiNet Thanks for getting back and showing concern. Yes its so frustrating. I csnt even play netflix on tele using ethernet connection. I restarted to router, checked again, speed was terrible, less than 1 mbps and i am paying for iinet nbn !

@iiNet If I was still a customer here's how it would go. I'd provide details. You'd promise an "engineer" would look into it. I'd never hear anything, or be told it "looked fine at our end". That happened over and over again. I have never been happier to leave a dodgy company behind.

Hi @iiNet Problem is still there today. Be nice to get a reply of some sort.

@iiNet If is any help: 1. I've seen it on Safari and Firefox on mac and Firefox on Linux, & 2. It only seems to be the support chat; the others seem to always appear

@MelMig6 I’m with iinet never had an issue

My dad gets constant mail from iinet ensuring him he doesn’t need to disconnect his Cable Max service in Geelong as NBN is constantly sending him mail about the impending phone line switch off.