iiNet Outage in Prospect, State of South Australia

@iiNet Just spent time on the phone trying to get the issue I'm having right now sorted with close to zero recognition from your when on the issues we have had over the last month. To be told, it will be fixed by tomorrow is just not good enough at this point.

Hey @iiNet how about you get your shit together. Shouldn't have to wait 2 weeks to get internet turned on at a house.

Hey @iiNet this NBN business is the worst!! Had it for two weeks wish I’d never switched from naked broadband. Internet is so slow, it’s unusable. Having to rely on my phone data. HELP.

@iiNet You guys are a joke! After making me call three times to cancel my account you then charge me another month 🙄. A fourth call to organise a credit and I’m still waiting for it to be paid. Glad my six years as a loyal customer meant something. Definitely won’t be recommending you!

Congratulations @iiNet you are the club house leader for 2019 worst customer service and management #goodbye

After 72 hours, service has been restored. Hopefully this long outage will be the last of its kind. #NBN #iinet

@iiNet There are other details on that Tweet though. I'm trying to reach the HFC/NBN support team re: an NTD that keeps powercycling.

@iiNet Yep. iiNet Support v 1.4.4 (build 10404).

@iiNet @ii_cMay If you can please let me know when the outage in SA will be fixed that would be great.

Frustrating downtime when the internet connection is down because it’s very windy outside. #iinet #nbn #hfc

@markc @Telstra Go straight to the Ombudsman! Works a treat. I had the same problem with iinet. I closed my account down but every couple of months for about 2 years I’d get a new bill & had to go through the same process each time. magically no such problems after I wrote to the Ombudsman...

@iiNet Outage story was told to us by iiNet technical rep. We didn't invent that story !!!

@slsandpet @MrNixonsWife @Optus Aldi Mobile for phone (they use Telstra network). iiNet for www Both have very quick phone support.

@iiNet When it comes to monthly payment of plan cost, it happens without fail and without delay!!! However, when it comes to resolve service issues it takes weeks before acknowledgement of responsibility !!!!!!

@MmeEmmeline @iiNet Omg they're all terrible

I look forward to my refund from your terrible service @iiNet

Thanks @iinet for your "customer service" person conveniently cutting off my complaint as soon as I mentioned the ombudsmen. Go you!

Yeah, thanks @iinet how handy there's an outage just before the cut over to the shitest version of #fauxNBN Waiting to find out why ******** I'm going to wait another 2 weeks before I can access anything is extremely unhelpful. Go Australian technology! It's a ***********!

rolling up my sleeves to sucker punch the poor iinet customer service dude because he wont give me a refund for something that is definitely not his fault

@iiNet I'll ping @Optus, because they should be letting network partners like @iiNet know about critical failures