iiNet Outage in Prospect, State of South Australia

@iiNet DM me and I’ll send you my customer number.

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@SeeArePe @iiNet @acccgovau @Telstra I've got the same issue with myrepublic

@iiNet Just spent time on the phone trying to get the issue I'm having right now sorted with close to zero recognition from your when on the issues we have had over the last month. To be told, it will be fixed by tomorrow is just not good enough at this point.

Hey @iiNet how about you get your shit together. Shouldn't have to wait 2 weeks to get internet turned on at a house.

Hey @iiNet this NBN business is the worst!! Had it for two weeks wish I’d never switched from naked broadband. Internet is so slow, it’s unusable. Having to rely on my phone data. HELP.

@iiNet You guys are a joke! After making me call three times to cancel my account you then charge me another month 🙄. A fourth call to organise a credit and I’m still waiting for it to be paid. Glad my six years as a loyal customer meant something. Definitely won’t be recommending you!

Congratulations @iiNet you are the club house leader for 2019 worst customer service and management #goodbye

After 72 hours, service has been restored. Hopefully this long outage will be the last of its kind. #NBN #iinet

@iiNet There are other details on that Tweet though. I'm trying to reach the HFC/NBN support team re: an NTD that keeps powercycling.

@iiNet Yep. iiNet Support v 1.4.4 (build 10404).

@iiNet @ii_cMay If you can please let me know when the outage in SA will be fixed that would be great.

Frustrating downtime when the internet connection is down because it’s very windy outside. #iinet #nbn #hfc

@iiNet No problem — will send in the morning.

@iiNet Our elderly parents have been without phone and Internet for 4 days. Customer service is unreachable. Multiple messages have been sent with no response. They had to visit a neighbour to call and let us know. Tried calling help line only to asked to wait an hour.

@A_D_Morgan @iiNet Understandable. If that was my problem, I’d do the same. At least I can keep busy while on hold. I’m moving boxes from one part of the flat to another.

I’ve been on hold to @iiNet business support for 30 minutes. Someone was supposed to call me back today. They didn’t. So I’ve called to follow up. No indication how long the wait time is. #customersupport #faultymodem #sickofthis

@iiNet still waiting for an engineer to call and nothing. I need this resolved so I can work from home. Was working fine on Friday till NBN came and did work. I need someone to come and check the line, please. I have tried two different devices and the same issue.

@iiNet Can I please get some one to call me to escalate a repair. I have tried two different devices and the same problem. I have to work from home and I can't do that because of this internet issue. Please respond

@iiNet I am not restarting anything during the dropouts. Last night's outage, as I stated, I had to literally poke the NBN co box. No restarting our router, not reseat cable. Poke the NTD box.

@iiNet why have we had really slow speeds this week! I pay a premium for high speeds! Please explain! Currently less then 1mps!

@iiNet my wifi isn’t working and hasn’t worked properly for days. Can’t get through on the phone or on online chat for help. Can you please help.

Hey @iiNet, I just spent 1.5hrs on hold to be put thru to a cust service agent working from home, in Phillipines. She had a rooster ****-a-doodling in the background, a dog barking and someone else talking around her. It was impossible to hear, let alone rectify the problem...