iiNet Outage in Prospect, State of South Australia

Congratulations @iiNet you are the club house leader for 2019 worst customer service and management #goodbye

After 72 hours, service has been restored. Hopefully this long outage will be the last of its kind. #NBN #iinet

@iiNet There are other details on that Tweet though. I'm trying to reach the HFC/NBN support team re: an NTD that keeps powercycling.

@iiNet Yep. iiNet Support v 1.4.4 (build 10404).

@iiNet @ii_cMay If you can please let me know when the outage in SA will be fixed that would be great.

Frustrating downtime when the internet connection is down because it’s very windy outside. #iinet #nbn #hfc

@kazlee_2611 @RubyandAlex @iiNet Don’t hold your breath Kaz. Friend hasn’t had internet for 4 months for same reason. Ombudsman are just as bad. Everybody is blaming each other.

@kazlee_2611 @iiNet It’s so disappointing, we are wondering if we should have gone Telstra which would have broken hearts here. I’ll keep you posted x

@RubyandAlex @iiNet Wow I cannot believe it's still not resolved. Sad to think loyalty means nothing this day and age. We are also iinet. Very concerning. To think you also need this to work from home and now have no connection at all! Ombudsman might be able to help! 😡

@iiNet Yep and we are not confident you will resolve this issue. Our advice from the technicians and other providers is that iiNet is struggling. WE HAVE BEEN WAITING FOR NBN CONNECTION since TUESDAY. Our data flow is good, it’s all your problem. (Yes we are cranky)

@iiNet Yes we do but after more than half a dozen calls I bet you can’t help ref: 334121956 or 334222843

After 23 years of loyalty to @iiNet the NBN connection we preordered has not been delivered as promised, no one at service can help us, and there’s NO light a the end of the tunnel. Sad to think we have to think of new ISP.

@DDsD @iiNet Mine borked last night too. Solution was to cycle the iPad and the laptop. No, I don't understand.

@iiNet @burnettjamie Possibly time for a proactive approach from @iinet to assist their paying customer. Often the customer does not have the "pull" as they are only one. The ISP should go in to bat for them and follow through to resolution. #GoAStepFurther

@iiNet Correct. But your techs have never done that & the issue continues. Thanks for the suggestion - I'm unfortunately familiar with the process

@iiNet Yep. Been through that too. I've explained this more than half a dozen times and the underlying issue is never fixed.