iiNet Outage in Prospect, State of South Australia

@iiNet No.. I just talked to 3 different departments and talked to RUDE guy in collections who i will be reporting for his Bad Attitude ans rude behavior. Ive been with u 16 years. You can go to hell im leaving your company and going to Telsta. Had enough of bloody overseas RUDE PEOPLE

Worst Service & Support EVER. 16 years with them. Im in Australia, **** sake keep ur bloody call centers in Australia. Sick of dealing with bad English speaking people who pass u round from 1 dept to another. DONT USE iiNET Uless you like get frustrated every time u call. @iiNet

@iiNet I dont have 2 hours to possibly wait. And i DONT appreciate doing this on a PUBLIC chat. But im happy to make my disappointment with iiNet service to a public forum on here and Facebook and say how bad this has been.

@iiNet Hi Tal. ref: 346992476 i need you to UnSuspend my mobile please as im have issues with iiNet. I dont need a million questions on social media. Please just UnSuspend my mobile and Call me ASAP.. URGENT.

@ScottMurphyAUS Urgh! I was a long term internode customer until they couldn't/wouldn't offer the same service I had in the move from ADSL -> NBN. So I went with Aussie. Haven't looked back, internode. went downhill when iiNet bought them When TPG bought the lot out it all went to 💩

First day of the week (given the PH on Monday) and @iiNet have already pissed me off with their lack of Customer Service.

@iiNet Thank you Chris, I will be sure to do that. Might pay for someone to review the call recording for training purposes. The major gap was at the supervision lvl which unfortunately wasn't recorded No customer should have to work so hard to correct your failings

@iiNet are billing cancelled landline services & when the matter is raised with them state they only gave long haul services in Australia & to contact your local service provider - which is @iiNet ! @abc730 @ACurrentAffair9 @acma_operations

@iiNet DM me and I’ll send you my customer number.

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@SeeArePe @iiNet @acccgovau @Telstra I've got the same issue with myrepublic

@iiNet Just spent time on the phone trying to get the issue I'm having right now sorted with close to zero recognition from your when on the issues we have had over the last month. To be told, it will be fixed by tomorrow is just not good enough at this point.

Hey @iiNet how about you get your shit together. Shouldn't have to wait 2 weeks to get internet turned on at a house.

Hey @iiNet this NBN business is the worst!! Had it for two weeks wish I’d never switched from naked broadband. Internet is so slow, it’s unusable. Having to rely on my phone data. HELP.

@iiNet You guys are a joke! After making me call three times to cancel my account you then charge me another month 🙄. A fourth call to organise a credit and I’m still waiting for it to be paid. Glad my six years as a loyal customer meant something. Definitely won’t be recommending you!

Hey @NBN_Australia & @iiNet NBN has been down in Ascot Vale and Flemington for more than 24 hours. This was supposed to be a planned outage finishing at 4pm yesterday. Any idea when it will be working again?

@yeppoon @iiNet @Telstra 2 minutes later, "maria" answered the phone and was able to inform me that the department i need to fix the issue, closed an hour ago... 1 hour after they put me on hold(been waiting 2+)... she was very helpful, giving me a direct number to ring in the morning, when they open.

@yeppoon @iiNet it is getting harder to fix... had to goto @Telstra in-store... the do a book-in appointment, waiting 6 hours for help... then told to ring the service line to fix the issue and am on "hold" for longer than 2 hrs 10 min and still waiting... Telstra service is very lacking !!!

@iiNet hello. No internet through nbn in 6152. Your page says no outage and so does nbnco page but no internet all day today.

@iiNet ok, so you told my partner our phone wd be back on yesterday. still nothing today. any idea what the issue is please @iiNet ?

@iiNet i am hoping i can get help here ???... am trying to set-up my new sim and it asks to go online and activate it.. but can NOT do that as it first asks for a verification code from the same sim/mobile number, that has not yet been activated, so how to enter my 'toolbox" ??🙏

If you have a small business internet with static ip plan with any other Australian service provider other than @iinet or their associated companies then we would welcome your recommendations - of course they must be capable of responding to support requests in a timely manner.

Today we have cancelled our @iiNet #VOIP service after many years due to the fact that over 1 week iiNet Biz Support has ignored our support tickets. We are now looking for alternatives.

@lsd2ez_ @iiNet USE? Wtf

@iiNet After 2 days, it’s back. Poor form, no redundancy, outage notices with no detail. Rumours the problem could have been resolved sooner if the appropriate staff where located in Geelong. With wfh, probably need residency, 4g in modems.