iiNet Outage in Elizabeth Hills, Liverpool, State of New South Wales

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iiNet NBN not working in petersham?? internet speed is ZERO MB....

@iiNet Why are @iinet blocking Weebly website IP? Causing massive issues and can’t get hold of anyone to help.

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

@iowenjones @iiNet Wow. That shit

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@iiNet is there any issues with NBN in Canberra

6.05 AM and I have already submitted a complaint to the Telco Ombudsman to try and get @NBN_Australia to connect us after 6 months of failure. @iiNet @Telstra have failed! Ironic my PhD was on optical fibres!

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iiNet HiiNet, sudden outage in success WA?

@iiNet Hi iiNet, my nbn appears to be down in Glen Iris, Victoria. Any info for me?

@iiNet That test was via a Wi-Fi connected iPad. It’s a few hours later and I’ve done a test from the desktop and from a Wi-Fi connected iPhone, and it’s now over 20 Mbps. But for the last week or so it’s been erratic, can tell because our Ethernet-connected Apple TV has been very slow.

@iiNet hey if I called earlier reporting a problem and the problem is now fixed but a technician is coming tomorrow, do I need to call to cancel that or is it still good that they come check it anyway?

@iiNet I received an email saying that the promotion period under which I purchased my service would soon end and would now be billed at the rate of $5 per month- does that just mean my bill will increase by $5 a month?

@iiNet Oh right How silly of me You want ME to enable a fix for bad coding Not going to happen Thanks for the response Peace out

C’mon @iiNet @NBN_Australia this is absolutely ridiculous. Down multiple days in a row - insufficient notifications. Missed critical meetings and tasks