iiNet outages and service status in Elizabeth Hills, New South Wales

Problems in the last 24 hours in Elizabeth Hills, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Elizabeth Hills, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jimmy jbt (@jimmyjbt) reported 9 minutes ago

  @iiNet worst customer experience of my life - 3.5 years a customer- take my money every month - try to talk to someone - 3 phone calls - can't help me because my DOB is wrong in yr system- resend ID verified- 12 hours later still not updated and can't help me - told to call back

• 
  Chris Poynter (@krisp278) reported 9 minutes ago

  @iiNet hey is there an issue in 2213 nothing on the network issue pages yet but we have a red light on the nbn router for optical.

• 
  Miriam Cosic (@miriamcosic) reported 9 minutes ago

  And, @iinet and #TheMessengerCo, I know how to reset passwords in settings and my post-grad in tech isn't helping here. I need actual tech support, tho you're both hopeless in that dept. I haven't had email on one device or another since Aug 11. Now on both, so zero email.

• 
  GillianA 🌺 (@_IndianPacific) reported 13 minutes ago

  Pretty much comms across Australia are failing right now. Txt international from Australian networks and let me know how you get on and which carrier you use. Per @iiNet Mobile support "all Australia" mobile services affected. Not sure if that is accurate. Txt msg error 28

• 
  pfizer minelli (@anne_zilla) reported 15 minutes ago

  @iiNet hi. My internet is down in west Melbourne. It’s been glitching since the storms. When will it be fixed (not calling because your wait times are terrible and I am meant to be working from home)

• 
  Diane Dromgold (@DianeDromgold) reported 19 minutes ago

  @RedCruz19 @iiNet Forced system migration. Tech instructions ineffective/insufficient. Don’t answer the calls to help number. I’m so pissed off. Long term client and their written responses have been rude! Very disappointed. I used to rate them.

• 
  Diane Dromgold (@DianeDromgold) reported 22 minutes ago

  It's impossible to get any help from @iinet They are cancelling hosting but no reply to messages, no one ever picks up even when we wait on the phone for hours. Come on! There has to be some way to get help. Has anyone called the Ombudsman?

• 
  Julia Lawrinson (@julialawrinson) reported 25 minutes ago

  @iiNet You used to be great. Now, you have THE WORST customer service out there. What happened???

• 
  Campbell Henderson (@campbehenderson) reported 25 minutes ago

  @iiNet you've not called me back, hung up on me, refused to escalate my problem, and sent me a router that I cannot configure. I'm making calls to your parent company's Head of CX hourly. Not good enough.

• 
  animal chin (@Jacobage) reported 27 minutes ago

  @iiNet I CANNOT MAKE CALLS, SEND EMAILS OR USE THE INTERNET BECAUSE YOU CUT ME OFF A DAY EARLY. I NEED THE INTERNET TO BE ABLE TO ARRANGE FOOD TO KEEP EATING!!!! I ONLY HAVE A COUPLE OF HUMDRED DOLLARS FOR TBE NEXT QEEK THOUGH BUT NEED TO BE ABLE TO ARRANGE FOOD! PLS FIX