iiNet Outage Report in Wetherhill, Fairfield, State of New South Wales

@iiNet shame on you advertising in that rag of a paper demonising Bill Shortens mother You are off my list of possible alternatives to support

@iiNet internet nbn currently down. Please, in middle of GOT! Can’t believe it. Please advise ASAP.

@iiNet I want to make a formal complaint about how long it takes to get service on your phones

I can only guess what has happened to @iiNet once great company which stopped giving a shit about their customers. It's been nothing but pain since we relocated with them. From taking time off work for appts that never happen to a miriade of calls which are never returned

@iiNet Customer Ref 1184783189

iiNet support wasn’t interested in the fact they had iiNet NBN 50 and suddenly they had Vodafone NBN 100 running at their house. Just say it’s impossible.

@iiNet at this time of night normally between 6 and 11 Mb. Tonight it’s dropping out or operating in the 0.2 - 2 range most of the time. Never had this problem with ADSL2+. Your help site shows a local error @TurnbullMalcolm should be in gaol for inflicting this crap o. the country

@iiNet It’s working now. Clearly you Network Status post saying there was minor incident which “may” affect service was correct. It was the network.

@iiNet I am now on the phone again waiting 10 mins to speak to a manager And now on hold again while they look into this really just fix the phone and stop charging me for a service I have not had since the 8/2 seriously just fix the phone

@iinet have zero customer service... it takes a minimum one hour to get anyone to pick up the phone. It’s infuriating

@Deligracy @iiNet They are shocking! Had them at my last place and literally worst provider 😂

Also before they moved out their home internet had suddenly moved to Vodafone NBN but their iiNet account still showed usage up until the people at the new house turned off the modem. Sounds like a churn was done but iiNet support claims that is impossible

@iiNet still waiting for that excellent customer service 10 phone calls 5 email tried to speak to supervisor refused and hung up ready to change providers after 20 yrs chasing up issue since 8/2

@iiNet dropouts. Speeds down to around 1-2 Mb/s. Lots of dropouts. Have restarted modem to check it’s not the modem

@FancySocksMan @iiNet It’s possibly a calculated risk to minimise password reset enquires, but it’s just poor practice.

@n2coza @iiNet Please help. After 13 loyal years I am having the worst customer experience ever. Beyond belief. Despite 22 calls this week, hours on the phone (2hr wait) and failed call backs still no NBN. Been going since December. Help! Invoice 107697267

@NewtonMark @shaneoneill @Aussie_BB @Telstra I fired up an Aussie BB service at my parents new house just last week in 20 mins, after iiNet failed spectacularly at transferring their service from their old address. Did a Vodafone one on the weekend too and was online in an hour.

Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

@iiNet still on hold have put 18 hrs into following my issue up want to speak to manager still on hold great customer service @Channel7 @The_Chronicle @Channel10AU @abcsydney not feeling confident at 10 mins

Is there any bigger shit show than the crappy @NBN_Australia brought to us by wrecker @TurnbullMalcolm. No internet again tonight, my weekly experience on HFC hybrid crap rolled out by our useless former PM under orders from another earlier former idiot and useless PM. @iiNet

@Devar @MikeCarlton01 @iiNet Lol ABB sucks even harder than iiNet

@iiNet How about a SMS to all customers letting them know? Of course, that should have been 30 hours ago. The fact you haven't fixed it long ago makes us wonder if you CAN fix it at all. Remember, absolutely EVERYTHING you provide no longer works, not even your stupid website.

@iiNet Over 18 hours now with no emails. Surely you have some idea the size of the problem and how long it should take to fix it. Email needed for business purposes.

@iiNet Please explain why you are reliant on a single geographic location with seemingly no BCP or other back up? 3 days now. No ETA on service restoration and no communication #iinet #iinetisdown

@iiNet @iiNetsupport seriously when will u think I can access my emails. As soon as we are late for a bill you guys are on to us like flys to Pooh. Get your **** together and hurry up seriously not good service

Not getting any new jobs via my contractor company.. so thanks for helping me miss any new contacts due to @iiNet email being down.

@faypirotta @iiNet Netspace, iiNet - down. Their website page is down as well. They’re blaming extreme weather in WA.

@MikeCarlton01 @iiNet Mike, I too am an iinet customer, but use Mailbox, iCloud, ProtonMail for most of my email. I hope you don't have all your eggs in the iinet basket.

@iiNet Is this the reason for the "Login failed - Username or password is incorrect" error message on webmail?

@iiNet @KylieSaunder Maajidah, fastest cut and paster in the world. I assume you are the intern hung out to dry here. Maybe email your boss (irony intended) and get some actual direction on how to not kill the Company with your appalling customer service.