Optus Outage Report
Why is my Optus service not working?
No problems detected
If you are having issues, please submit a report below.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
-
Internet (58%)
-
Phone (24%)
-
Wi-fi (9%)
-
Total Blackout (4%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Sydney, Clifton Springs, Oxford Park, Perth, Wollongong, Hobart, Central Coast, Port Macquarie, Townsville and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
||
| Brisbane |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Thom Newman
(@TheThomEmpire) reported
@Optus your customer service is absolutely shocking. Tech support case will be 9 days old as of the morning with ZERO updates. Complaint lodged will be 4 days old as of the morning with ZERO updates. NOT GOOD ENOUGH.
-
anemic era
(@lilli_hitcher) reported
love that vodafone are just sending out the most petty emails rn. oh yeah heard about the optus leak? that would never happen at vodafone…
-
WildWestWin
(@wild_winnie) reported
@westaustralian @Optus still causing me issues & no help from them. Sack that useless CEO
-
Rocketpilot
(@ABillionSuns) reported
My Optus plan suddenly went up by ten bucks because they decided to start charging for Optus Sport. Oh well, not using it, I’ll cancel the add-on. New bill arrives, it’s now gone up by 20 bucks. Haha
-
Peter James Rothe
(@PeterJamesRoth6) reported
Damn! by chance ran into person i get my special medicine from and bloody bank ATM is on fritz. First thought was bloody Optus but woman in front of me also couldn't withdraw.
-
Joel Hill
(@krunchymoses) reported
Hey @Optus you negligent scumbags why haven't you sent me an Equifax code yet? You useless husks allowed my data to be leaked. Send me the code. If you're with Optus - leave. The coverage sucks. The service is terrible. Why stay with them? They leaked your data!
-
Dr Xanthe Mallett
(@XantheMallett) reported
Got an email from @Optus - my passport details are compromised. Their ‘solution’? To suspend the online identification function. My reaction? Leave @optus and join class action with @MauriceBLawyers . Cause and effect
-
Ms Banani
(@LusciousLani) reported
Which telecommunications company wants to sell me a business contract today? I’ve been with @Optus for about 15 years but due to the consistent poor service & dishonesty & active ableism from their company, I’m looking at other options. Pitch me your best deals.
-
Kelly Duffy
(@PhillipIguana) reported
@Optus Constantly getting messages about upcoming service interruptions for “upgrades” is not “good news”!
-
Yiannis
(@sexualdarasment) reported
Unsure if Optus Sport, Optus internet or Telstra 5G is the issue, but my stream is ****** up
-
Damo
(@DamoSC) reported
If it’s not a data breach, its interrupted service. Get your **** together Optus.
-
corey
(@fuckmoneyz) reported
i hate optus sm literally the worst internet i’ve ever had
-
🏳️⚧️🏳️🌈🏳️⚧️Andréya🏳️🌈🏳️⚧️🏳️🌈
(@andrejvisagie) reported
@ACCAN_AU can I cancel my contract with Optus after being affected due to the data breach?
-
Ronan
(@troobit) reported
This is just stupidity now. Better #infosec is never valued until after the fact. Will you people just exercise some simple password hygiene and maybe multi factor auth?? Comeoooonn @mydealaustralia - the @Optus scare should've been a wake up call to sort your house out.
-
Knight OwL 🦉
(@yaboiandro) reported
Time to cancel my phone and internet service was @Optus #UselessLies
-
☠️ Rebel ☠️
(@Rebellionista) reported
SA Gov has finally got their **** together re the Optus breach. Just had to sign in and click a button to apply for a new license. Approved in 5 minutes and new license already up on the app. New card coming in the post too. Easy.
-
James
(@James57498470) reported
@acmadotgov Regarding the Optus leak. I have heard from their customer service representatives that you (ACMA) have put new regulations onto them requiring MFA for online chat. Is there any truth to this?
-
Georgie Sewer Rat
(@Tama4103) reported
I have been an @Optus customer for many years and have had great service from the staff. It’s a shame to see this company rotting from the head #OptusDataBreach CEO needs to resign
-
Peter OBrien
(@PeterOB24979769) reported
These ‘data breaches’ at Optus and now MyDeal will continue. It’s not so much lax security within the companies. The problem is the internet itself. It cannot be secured. But humanity is obsessed with computers and whatnot so it’ll keep happening.
-
Jim Campbell
(@JustJimWillDo) reported
@Brays_Cottage My cellphone is with Optus, you can just google that **** now.
-
Eleanor Evans
(@EleanorEvenstar) reported
oh, another random tech question - what's a good phone service provider? want to switch from Optus for... obvious reasons (and other reasons)
-
Peter Olsen
(@opeter61) reported
@Anthony_Klan and the little communication this optus customer has had has been woefully inadequate and wrong! Today I rec'd a txt saying my driver's licenses from multiple states have been exposed... what multiple licenses?!?!
-
Garrie Irons vCISO at non disclosed
(@GarrieIrons) reported
@Jeremy_Kirk Do we add the Woolworths ones, or are they a totally different type of beach of customer faith? Sorry to all Optus customers using Woolworths Online.
-
Ashwen Ojha
(@ojhaashwen) reported
Hi @Optus res#1001469787. Complaint filed 28.09. If the billing issue is not fixed in the next 48 hours, I will be filing a official complaint with consumer ombudsman.
-
Vince Assaf
(@vinceassaf) reported
Literally just had someone try convince me the Optus hack isn’t real and is “part of the bigger picture” …. Brother what picture? Ayrib lebo’s and their stupid conspiracies
-
David Cozins
(@cuzyskinga) reported
@chris_aus1990 @CommBank @up_banking This is a good example why i think if we rely on a cashless society it can turn bad very quickly all it takes is scams eg: optus,osko payments,power failure,covid. Don't lose the cash.
-
gogogrrrl
(@gogogrrrl) reported
@Optus Why haven’t you replied? You seem to have finally sent me a follow up message saying what data of mine was exposed, BUT the email says ‘Dear Customer’ so it seems like a phishing scam? If my passport details have been released by you, how could you not know my name?
-
citizen xx (au)
(@Urchin_LMS) reported
@droverdriver61 They only got name, email, DOB, phone no & address 😬 But taking a leaf out of the optus book & playing it down... didn't get password 😵💫
-
Stanleysmum (Sharon)
(@Stanleysmum1) reported
@scott_tamarah @Optus @Westpac That's terrible, I've kept watch on accounts and added two factor authentication to log in also.
-
Georgina Lostumbo
(@LostumboG) reported
@9NewsAUS This is getting out of hand, OPTUS TELSTRA WOOLWORTHS etc. we spend a lot of money in those establishments and we do expect our privacy. I think they should lower their prices until they've pulled their finger out and manage to resolve this major problem.