iiNet Outage Report
Why is my iiNet service not working?
No problems detected
If you are having issues, please submit a report below.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (61%)
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E-mail (14%)
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Phone (9%)
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Total Blackout (7%)
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Wi-fi (7%)
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TV (%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Ziphora 🌭 Fire Dawg Vtuber
(@Ziphora_Art) reported
@iiNet It'd been 3 days. It's not because the router needs to be restarted. We've called and it took 2 days to really get a response on what's happening. It's the node to the premises that's the problem and it's still not fixed.
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David
(@david_w_au) reported
@iiNet I'm having an awful experience with iinet. My elderly MIL, 91 yrs, lives alone, her iinet landline isn't working. Was promised it would be fixed yesterday, still not working. She has no way to call for help if she needs it. Asked 6 times today for updates, silence.
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Daz
(@THEFDMA) reported
@iiNet Have now spent 7 hours all up trying to resolve #iiNet issues. 4 still ongoing. 1. Reimbursement for a Fetch Mini that was inexplicably sent to me 2 days after receiving the requested Fetch Mighty. 2. Unable to connect Optus Sport to new Fetch Mighty.
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Emboy
(@emboy4real) reported
@iiNet need help with Toolbox access. Can get in with NBN account but not my previous ADSL account which have my email accounts linked.
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Michael Trump
(@saintmichaelq17) reported
@iiNet iiNet have become so anti customer care …. Never ever get involved with them
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau Only #iiNET CAN DISAPPOINT LIKE IT DOES. SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET. Its system and its value for money remain broken, no matter how or how many times I complain.
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Andrew J Phelan
(@ajphelo) reported
It’s a good 5 years ago now but I’ll never ever forget it. The single worse brand experience I’ve ever had in my life was with @iiNet I could write a book about it but the short story is it put my elderly parents at risk and it meant I never made it to Phnom Penh
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Jo
(@Makucha) reported
@iiNet No. Because the issue is at your end not mine. And I’m tired of lengthy phone conversations with people who can’t help. Just fix your servers.
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JY Sibert / Daevid Xanaetos @ FFXIV Tonberry
(@Crimotaku) reported
So @iiNet what happened to my NBN in Strathfield NSW? It’s been two whole days without service :/ still waiting for the technician.
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nic aintnon 🌻
(@whambamthkymam) reported
@iiNet I am having an awful experience with your company. I’m trying to cancel a mobile service but maintain my internet and your people are not helping. They are rude and disconnect me. Next stop the Ombudsman.
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Chandra
(@koolhunkchandra) reported
@iiNet surprised by how bad your service is, I had signed up few days ago and money has debited from account but no invoice issued or progress on my connection, customer care calls never get connected @acccgovau is there no protection for customers here
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Jan Bowman 🌈 @janbowman@mas.to
(@JanB_QLD) reported
@iiNet there is a very strange and unprofessional announcement at the beginning of calls to your service numbers.
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mattchapmandraws
(@mattchapmandraw) reported
@iiNet Hi I seem to have an outage. The nbn outage site says there are no outages detected in my area. I’m area code 3079. Cheers
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Jimothy Gweedz
(@JimothyGweedz) reported
@iiNet There is no worse customer service team than iiNet
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Antifa Payne 🎹😈
(@CarlDPayne) reported
@KentJohnson @iiNet We finally got it settled but not before hours of waiting for call centres, for email replies, for any real action It’s a universal issue of course, iiNet is just one example Public & private organisations all hide behind on-line & ‘self-serve’ walls The bricks are countless
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Dean Lewis
(@deanfrommelb) reported
@iiNet With telcos and ISP's I'm used to seeking help through online chat with the company. Having a call, waiting around is unacceptable in 2023. Online chat seems only for sales, is this right?
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Michael Trump
(@saintmichaelq17) reported
@iiNet I did a DM and …. You see not one element of IiNet is customer care oriented over 8 weeks of despair never ever deal with them … I warn you
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Michael Trump
(@saintmichaelq17) reported
@iiNet iiNet continue to deflect the problem that has been on going for over 8 weeks …. It remains the case !
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Virgil / Yes
(@n3w4v3) reported
@iiNet So WTF is happening? By ASAP you mean after the month of my ‘free’ connection that hasn’t connected? I had a missed call yesterday then a request to call back requiring an hour on hold.
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Dylan Phelan
(@DylanPhelan9) reported
@raikva1 @iiNet I was on hold trying to find out for over two hours just to be hung up on. No issues on the network status map.
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Dean Lewis
(@deanfrommelb) reported
@iiNet Does the new Home 5G plan come with backup 4G if 5G has issues? Generally I find my 50mbs is a floor, not a ceiling when it comes to speed. "Sometimes" it all drops out, and as I've moved from NBN to this, I'm not sure what troubleshooting steps to take
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Darryl Mason
(@DarrylMason) reported
It's 2023, and the local @NBN still switches off everytime it rains. it rained 12 times today, so 12 outages Until 6pm when it just shut off completely for everyone around me. No messages, no explanations from NBN or @iiNet. They charge $70 to $120 a month for this pathetic crap.
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Daz
(@THEFDMA) reported
@iiNet Have been on hold for half an hour. No option for a call back. Customer service doesn’t exist here. Fetch box has reset and asking for activation number. This is the latest in a long list of f#*! Ups from #iiNet There will need to be reimbursement once this is sorted.
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Fisk
(@Fiskorama) reported
@ajphelo @iiNet iiNET is shocking. Simply unbelievably poor service.
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Jo
(@Makucha) reported
Did Elon Musk also buy @iinet? Because its service has recently plummeted even more than usual. Since the fiasco with hosted exchange mail, accessing and sending emails on my phone has been tortuously slow. Is the “new server” some 2nd hand rusted box from a 3rd world country?
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RobS
(@Ozludo) reported
@iiNet Hey guys - have been waiting for resi broadband tech support to pick-up since 4.30. It has been an hour on hold. No offer of a call back. This is the third outage this week, probably the tenth time in the last 6 weeks. Could someone please respond? This is ridiculous.
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jd_sullivan
(@jd_sullivan) reported
from
Burnside, State of Western Australia
@iiNet what’s happening with your service at Prevelly ..it’s down
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when it pretends to want to help me via a DM here, #iiNet’s system is still ****** up. Its link to my login yields only "message":"Forbidden"
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David
(@david_w_au) reported
@iiNet I'm having an awful experience with iinet. My elderly MIL, 91 yrs, lives alone, her iinet landline isn't working. Was promised it would be fixed yesterday, still not working. She has no way to call for help if she needs it. Asked 6 times today for updates, silence.
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Dean Lewis
(@deanfrommelb) reported
@iiNet The speeds are generally great, sometimes it drops out entirely - which is the concern. The slowest I've had is the advertised speed, I'm often 10mbs over If I have an issue, it is that the connection drops entirely, no internet at all