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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (54%)
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Sign in (14%)
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App Crashing (11%)
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Video (11%)
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Glitches (8%)
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Multimedia (3%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Sign in | |
 Charlotte |
Connection | |
 Madrid |
Connection | |
 Gustavo Adolfo Madero |
Connection | |
 Lisbon |
Connection | |
| London |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Jess 💎
(@jesy_not_nelson) reported
can @zoom_us give us a break for one day and just break down?
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Officially Louise
(@louisecvmiller) reported
I cannot believe I have tried to get support from @zoom_us all day and not got a ounce of help.
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Brownie
(@henhousepress) reported
@AshleeMBoyer @soundadvice_pro @zoom_us You can open another window with Web Captioner and it will caption the meeting on its own page. You can open it ans put it beside the zoom screen or under it. Does that help?
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Ashlee Boyer 🦻
(@AshleeMBoyer) reported
@henhousepress @soundadvice_pro @zoom_us We have captions enabled at my work so I don’t need to use something like Web Captioner. The issue is that the burden is on people who need captions to remind meeting hosts to enable captions if they forget.
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Kirsten Hemmy
(@KirstenHemmy) reported
@therevsteve @zoom_us I have been having the same problems today...some of my students have also had trouble joining.
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James Craigmyle
(@JamesCraigmyle) reported
@alk2001 @Skype @zoom_us It’s not when they are young that they show the issues from jumping and acting out of control. It’s when they get older and they can’t get around
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Niki 🏴
(@Fizzbw) reported
@AshleeMBoyer @zoom_us Sorry it’s 2.30 am here and I’m being an insomniac 😬 I really don’t want you to got out any trouble, now I know we have to switch it on I’ll figure it out I’m sure xxx
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Jane Franklin
(@jrfrank) reported
@zoom_us standard practice is to rip off their customers - have a live paid up subscription to middle of next month but they have double charged me - robbery! #zoom customer service is non existent and you can’t contact them
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Roberta Lavin, PhD, FNP-BC, FAAN☢️🌪️💧🌊🔥☣️
(@RobertaLavin) reported
I have come to detest the @zoom_us webinar format. I would rather not attend events than attend in that format. It is impersonal and shuts down all interaction.
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MrsAlderaan
(@MrsAlderaan) reported
Okay, folks. #AmEditing today, and the plot of my #novel needs your help. When on a @zoom_us call, if you are a participant and not the host, can you block an individual from sending you messages? #WritingCommunity
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Sarah Glendenning
(@SGInterpreting) reported
Aaagh got a green screen which is great except for @zoom_us. The angle on the camera seems to be really wide. My green screen fits everything else! How to I solve the issue except for buying a wall to wall screen?
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Rebecca Haslam
(@gigtripper86) reported
Hey @zoom_us I can't seem to find or load up my video enhancements section of my settings, help please..
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bess williamson
(@besswww) reported
@cmbaileyatx @metraux_julia @zoom_us I think that's the issue though - Zoom's video compression makes it so consistent and clear, but that same compression might be what is causing headaches and hearing aid issues? I haven't seen research on this (and admittedly, have not deeply looked either) so not sure.
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acaaa
(@ordorinarygal_) reported
@zoom_us there is some problems in zoom, my cam always on. but somehow, people cant see me. because of you, my lecturer scold me😌 please fix it!
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bess williamson
(@besswww) reported
@metraux_julia @cmbaileyatx @zoom_us there are other issues with Zoom as well that makes their audio interact poorly with hearing aids (note I do not deeply know the tech side of this) and seem to give a lot of people headaches. Seems not to be built with access as part of rollout or development.
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Mary Dickson
(@marythought) reported
@AshleeMBoyer @zoom_us That means my church must pay for this service, in addition to rent to a building we can't use, so that's money going to Zoom corporation instead of direct community support.
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🎉🎉Mistress Sydney Feminisation School🎉🎉
(@sydney_academie) reported
@emmajrogerson @zoom_us I was facing same problem until legithackzone on Instagram recovered my hacked account in 30 minutes, he’s trusted and reliable
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Sarah Glendenning
(@SGInterpreting) reported
@lizsmithterp @zoom_us Thanks Liz, does that solve the problem?
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Caroline B
(@cmbaileyatx) reported
@metraux_julia @besswww @zoom_us I would say the same, although I have noticed some issues with Google Meet lately where not everyone will show up on screen - it’ll just show an icon instead of their face, which is frustrating; and a bit of an audio lag. Zoom doesn’t usually have that lag.
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Jon Kinney
(@jondkinney) reported
@zoom_us Thanks much. It’s supported and the settings are set. But no dice. Muting from zoom will mute the headset. But muting the headset attempts and reverts immediately. Seems like a bug. Not sure who to direct the issue to though.
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Stacy Gilmore
(@stacyanngilmore) reported
@JamesCraigmyle @Skype @zoom_us I just said to my son that I wish we could have a trainer come to the house! This may be the next best thing seeing as I don’t live near you. Need help with my very needy 1 year old.
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Ali
(@karbassi) reported
Why is it so hard to add a discount code to a zoom account? Seriously, I've been trying for 2 weeks now. @zoom_us support just passes me around to people that never get back to me. I just want to add a @TechSoup discount code to our NFP's zoom account. plz send help :(
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Marybeth E. LoPorto
(@MbLoPo19) reported
@zoom_us are there any access issues this morning? I can’t seem to connect. I am NYCDOE. Thx
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Debra Daly
(@DebraDaly1) reported
@zoom_us I have to use zoom for college, obviously using a free account. Zoom's not working right. Why can't I talk to a real person for tech support? Why only a chatbot?
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Tony McMahon
(@Londoner_Tony) reported
Does the @zoom_us help centre actually exist and respond? I’ve got a biz account and going mad here #zoom
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Officially Louise
(@louisecvmiller) reported
Ermmmm so I can't log into @zoom_us I keep getting error 1123, I sent a ticket about this problem and got a email back saying they are not answering open tickets at this time 👀. Anyway does anyone know any alternatives? I need to be able to record meetings for my channel.
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Stephen M Day
(@therevsteve) reported
Is anyone else having a problem with @zoom_us at the moment? When I try to start a meeting it says "meeting ended by host" - except I *am* the host!!
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Simon Nott
(@SimonNott) reported
@JasonGroves1 @BBCWorldatOne This Pandemic really has been a boon for learned pessimists satisfying an urge to deflate the nation with a worst case scenario. The mere sight of one staring down a computer screen will be the lasting image of 20/21. @zoom_us - you have a lot to answer for!
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Ashlee Boyer 🦻
(@AshleeMBoyer) reported
@Fizzbw @zoom_us Ok next steps! 1. Go to profile settings in a browser 2. Scroll down "Closed captioning" section 3. Switch the toggle to on 4. Check the "Enable live transcription service" option that appears below the toggle 5. Switch the "Save Captions" option to on just below that
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Mustafa
(@SlowWhiteBronco) reported
@zoom_us can you please adjust ur camera system so people don’t have to see their own face while on zoom bc my wife is breaking her face down in a very unhealthy way. #destructive