Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Boston, MA 2
Altoona, PA 1
Denver, CO 1
Enfield Town, England 1
Cleveland, OH 1
Ihlow, Lower Saxony 1
Bogotá, Distrito Capital de Bogotá 1
Krefeld, NRW 1
Hermosillo, SON 1
Palo Alto, CA 1
Channahon, IL 1
Kansas City, MO 1
Springfield, OH 1
Georgetown, KY 1
Dayton, OH 1
Karlsruhe, Baden-Württemberg Region 1
New York City, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • Franciscoliden Francisco Oliden (@Franciscoliden) reported

    @theChrisDo @zoom_us I have 1mb up and 5mb down internet, so that’s a great option for me so I can disable video recieving/sending for better stabilization. But, should always be abailable, not just browser

  • Salomie21201397 Salomie Das (@Salomie21201397) reported

    @zoom_us @JharnaPariani Same issue since two weeks.. facing this issue after the new update..the old version is working fine @zoom_us

  • drianto_fajar Fajar Adrianto (@drianto_fajar) reported

    Hi @zoom_us , i am a user from Indonesia and my account is set for 500 participants. These 2 days, zoom has lagging if we accept more than 100 participants. Is there any updates about it? Or is there some problems occured? Thank you.

  • DoodleOarei DoodleOarei🌈♿🌒🌱🕉 (@DoodleOarei) reported

    @zoom_us your website is terrible in finding information about accessibility for organizers. I have questions and your chat is terrible.

  • danleatherman dan leatherman (@danleatherman) reported

    @ZevEisenberg @zoom_us Yes, it's awful trying to teach online with this issue.

  • BridgerSmith8 Bridger Smith (@BridgerSmith8) reported

    @zoom_us no one can hear each other in our meeting and it tells everyone to join audio but gives no options how do we fix this

  • cmontong Cathy Montag (@cmontong) reported

    @zoom_us Before we could click a participants name in the chat & it would get the chat cursor ready to type to them. Now when I click their name it just highlights around the whole chat box & I need to click again to type. Can you fix that so we don’t need to click to type?

  • thomashageleit thomas hageleit (@thomashageleit) reported

    @zoom_us Oh, we have another problem: When sharing the screen with the visitors, and we share the app keynote, I have no mouse curser. Not even to push zoom buttons. If i guess correctly I can click, but I don’t see the mouse. What could that be?

  • 1N3K0 ً (@1N3K0) reported

    why can you not change individual user volume on zoom @zoom_us fix this

  • raisecain Dr. O—, mask wearing is an act of love (she/her) (@raisecain) reported

    @_eamonnbell @zoom_us Oh really? I am not able to find anything about this. This could help...

  • Richard71770821 Richard Fleming (@Richard71770821) reported

    @zoom_us @JharnaPariani I have new laptop with same issue, seems to work if I don't use app and go through website

  • tideturnerfilms Tideturner Films (@tideturnerfilms) reported

    @zoom_us can you help please? I am running a charity Q&A on zoom tomorrow and it’s just gone over 100 attendees. What can I do please? I have Pro and can’t afford £150+ to upgrade for one event

  • jflex87 Juan Morales (@jflex87) reported

    If you’re ever having problems with @zoom_us, try switching to @Webex. 👀

  • kathleen_nora Kathleen (@kathleen_nora) reported

    @zoom_us @alfonsomartinde @JharnaPariani Hi there, I am facing the exact same issue. It works on my phone and other devices but not my laptop. I really need it on my laptop so am following this thread if you are posting a solution.

  • mdotsmith5 Morgan Smith (@mdotsmith5) reported

    @MsStiles_RRD @zoom_us @GoogleForEdu I think that would solve a lot of problems! But I wonder if there still will be students who feel hesitant. But at least if the teacher needed to quickly examine some thing, they could?

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