Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ihlow, Lower Saxony | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Krefeld, NRW | 1 |
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Kahn
(@GKmediaBUZZ) reported
Had major issues with @zoom_us calls this past week. Folks couldn’t get in, connection was poor, etc. Anyone else?
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P0KIITHECL0WN
(@PokiiTheClown) reported
Hey @zoom_us my friend made a zoom call and said the code had upercase letters but when i put in upercase letters they become lowercase please help or i will cry
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Eric White
(@ericwhte) reported
@zoom_us when editing an audio and video track from a meeting, both recorded by Zoom as separate files, why do I have to speed up the video to 104% to get the two files to sync? Is this a settings issue or a platform issue?
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Žiga Kramperšek
(@chiuaua) reported
@zoom_us interface is terrible. I get lost in the app daily, and my grandma has zero chance of using it. Is there a solution out there that tackles this problem - a video calling app or interface specifically designed for elderly users?
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crabbyoldman
(@crabbyeroldman) reported
I wish @zoom_us would fix menu to shoe always. I forget then have to find mute when told I’m muted. Why is it a good idea for people not to have menus so they can check mute easily. What’s with app designers’ obsession with hidden menus it’s not as functional & takes time
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Stefan Wolpers
(@StefanW) reported
@zoom_us How often do I have to cancel a package before sales replies? You suck at service…
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JuanFer
(@onoffre) reported
@zoom_us There are problems to download 32 bits version of Zoom Client for linux
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BruceDC
(@Bruce35dc) reported
@bookoisseur @zoom_us Any time. Hopefully that will fix her problems.
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Martha Waggoner
(@mjwaggonernc) reported
Why does audio work on everything except Zoom on my laptop? Who can help, @zoom_us?
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dean s barron
(@twobluecats) reported
@DrTomFrieden @missb62 yes, agreed, in my #statistical opinion. closing airports until 01feb2021 might help, too. refund all tickets. people who can afford to fly can afford to @zoom_us and those that cannot should be given free internet and computers.
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Rachel Billington
(@rlpb110) reported
from
Guildford, England
Clever Twitter friends. Any idea how to solve @zoom_us probs for Mum&Dad? Each time they can’t turn camera on & all we can see is a crossed out camera symbol. They can see us & we can hear them. All settings have been checked - they say. Got to sort it b4 Christmas #zoom #help
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Elizabeth R
(@ebrosenbaum26) reported
I shouldn’t be surprised that I’m having way too much trouble trying to delete my old @zoom_us account after an email and name change. Even their “contact us” support form is ridiculous... #Zoom2020 #virtualeverything
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rachael
(@bookoisseur) reported
Anybody having a weird issue with the latest @zoom_us update? My stepmom suddenly can't control a meeting with more than 16 participants. Like her ipad goes nuts. She's emailed them 3 times and gotten no response, and yes she pays for her account. Please help me I'm very tired.
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Rahul Desai
(@rahuld__) reported
@zoom_us I'm trying to understand the feasibility of this use case: Alice has a Pro account. Bob has a Free account. Alice wants to schedule a meeting for Bob, who is NOT part of her company. She wants to enable Bob to host the mtg w/o having to start it herself. Can you help?
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⋆ 𝐸𝒹𝓃𝒾𝓉𝒶 𝒥𝒶𝒾
(@EdnitaJai) reported
@Chime @zoom_us I’m trying to understand why my bank account was closed and you guys are keeping the money? Support won’t give me any information and are referring to a section 9 where there is no section 9 in the deposit agreement! Fix this!!!
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