Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Boston, MA 1
New York City, NY 1
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • TVI_ting Yue-Ting Siu (@TVI_ting) reported

    Hey @zoom_us are there any updates soon to fix what Big Sur broke? I’m unable to run any virtual backgrounds since updating - the whole system locks up. Pls help, thx

  • RavmanIT RedFoxe (@RavmanIT) reported

    @satyanadella buy @zoom_us fix @MicrosoftTeams video issue

  • SoundSpeedsYT Sound Speeds (@SoundSpeedsYT) reported

    @PodcastHelper @zoom_us I've never heard of that before. The audio doesn't sound sped up or slowed down, does it?

  • GameChaplain The Force Ghost of Christmas Past (@GameChaplain) reported

    Just wondering if @zoom_us has capabilities to provide support during a meeting if a participant appears to be in health or medical distress? I just had someone present with stroke symptoms and was concerned. What if there was a cardiac issue? Witness to domestic abuse? Etc?

  • ariellejgoren Arielle J. Goren (@ariellejgoren) reported

    Me: Why is @zoom_us not working?!? 5 yo: Maybe the host hasn’t started the meeting yet #2020: The Year Our Kindergarteners Became the IT Team

  • PoojaGrey Pooja Rai (@PoojaGrey) reported

    Hello @zoom_us ~ Is this how you work? We have been trying to either cancel our subscription or change the plan, yet there is NO mode whatsoever. Tried, bot, calls and mails, multiple times. Please RESOLVE immediately, as we feel let down by your opaque system! #Zoom #fraud

  • AustinCorgiBart Austin Cory Bart (@AustinCorgiBart) reported

    @nathanielgranor @zoom_us I'm not saying I have a laundry list of complaints or a heap of suggestions (although I do have both), but I can just say it's not working and I want to try other things. At this point, Imma throw pedagogy at the wall and see what sticks.

  • nathanielgranor Nathaniel Granor (@nathanielgranor) reported

    @AustinCorgiBart @zoom_us If you're interested, I'd love to hear more/help brainstorm. Might be interesting to throw together a quick panel/podcast of CS educators in video form. It's the sort of convo that usually happens in hallways at conferences but... not too many of those around/no time to wait...

  • JosephKirubak11 Joseph Kirubakaran (@JosephKirubak11) reported

    @zoom_us I'm really struggling with your billing support. All I want is to upgrade but when I click on it, nothing happens. No invoice, no upgrade but my credit card is charged. I contacted your billing support and all I get is FAQs which I have already read. Please help

  • RevCiancio Rev Ciancio (@RevCiancio) reported

    Hey @zoom_us to say Im let down by your customer support is gross under statement. I have a paid account. There was a glitch and even upon sharing my receipt, they cannot help restore my account. Thanks for screwing up my work days. Happy to DM you the script.

  • kokoandjune S Nicole (@kokoandjune) reported

    @zoom_us Here’s an idea for your next update- the ability to hover over the play/pause button and see when you’ve pressed play then pause or stop. I need this info for work, but sometimes I’m in such a rush I forget to write down when going back on record.

  • santiaghini Santiago Hernández (@santiaghini) reported

    @shawnxu @zoom_us I’m not sure I would want zoom to fix that. Feel like the out-of-sync part made it especial!

  • bingewatcher F (@bingewatcher) reported

    @zoom_us hi I recorded a meeting on android. With a free account and co host permissions. I am unable to find it. Help?

  • PodcastHelper Ray Ortega ✊ (@PodcastHelper) reported

    @SoundSpeedsYT @zoom_us Nope, all the tracks the same and based on replies, it doesn't sound like an uncommon problem.

  • tholzen Tracee Holzendorf (@tholzen) reported

    @zoom_us is there a live person that can help me recover my new account that I have paid for but cannot use?

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