Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Obdach, Styria | 1 |
| Eye, England | 1 |
| Crewe, England | 2 |
| Hamden, CT | 1 |
| St Albans, England | 1 |
| Milwaukee, WI | 1 |
| Bideford, England | 1 |
| Glasgow, Scotland | 1 |
| Phoenix, AZ | 1 |
| Altoona, PA | 1 |
| Denver, CO | 1 |
| Enfield Town, England | 1 |
| Boston, MA | 1 |
| Cleveland, OH | 1 |
| Ihlow, Lower Saxony | 1 |
| Bogotá, Bogota D.C. | 1 |
| Krefeld, NRW | 1 |
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Rachit Hegdé (@rachithegde) reported from Coonoor, Tamil Nadu@zoom_us Hey!I've tried disabling one of the paid extensions on my zoom account that doesn't get disabled. Tried twice. Just got billed for the extra extension second time in a row. Would like to initiate a refund and discontinue from the service.Have raised a ticket. No response
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David Wyatt: Mask Jeeves (@davidmwyatt) reported from Austin, Texas@photojack @zoom_us I use headphones only occasionally. If I’m presenting then I use them for better outgoing audio. Seems like the echo has become less of an issue.
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois@zoom_us Michelle Frick who "works" for you is rude and not helpful. Your customer service is HORRIBLE.
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Chris Do (@theChrisDo) reported from Los Angeles, California@CA12L0 @rodemics @Blackmagic_News @CanonUSApro @Dell @zoom_us @artcenteredu No service offered right now. Just experimenting with improvement engagement, participation and dialogue.
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𝔾ℝ𝔼𝔸𝕋ℍ𝕌ℕ𝕋𝔼ℝ (@GREATHUNTERband) reported from Ottawa, Ontario@Large_Soda @Ambrose__Bierce @zoom_us "Sorry, must be a glitch. Seems the camera won't *load*" #mutethegrunts
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rinku (@inku08) reported from Mumbai Suburban, Maharashtra@zoom_us @ericsyuan Need a reply urgently on my issue
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rinku (@inku08) reported from Mumbai Suburban, Maharashtra@zoom_us I have an issue I need it to be resolved immediately can someone connect with me?
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Michelle Blaney (@MichelleBlaney9) reported from Bracknell, England@RealTimBooth @zoom_us I'm so sorry that has happened Tim booth that the room us having issues I'm so sorry that it only let's in 100 when you paid 500 x
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois@zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.
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Andrij Dobriansky 🇺🇦🇺🇸 (@tufkaa) reported from Brooklyn, New York@zoom_us Hi. Same issue as the rest of the world. Can’t login to Zoom with my google ID
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois@Bacon_Dad_ @zoom_us I don't believe Zoom has employees. No one at this company cares about customers. I've been trying to resolve an issue for 4 days.
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Some Good Food LLC (@SomeGoodFood1) reported from Orange, New Jersey@marcuslemonis @zoom_us @Facebook Hi @marcuslemonis I need to nominate myself! Some Good Food needs #TheProfit I don't want to lose my restaurant or my #FeedTheSeniors program please help
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois@zoom_us I'd like to ask why you don't take care of customers. I've been trying to resolve a simple issue for 4 days.
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois@zoom_us still no response. THREE DAYS. I've left 4 messages. No call! Your online customer service just gives me the run around and refuses to help.
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AndersSorman-Nilsson (@asormannilsson) reported from Sydney, New South WalesLove @zoom_us technology but their customer service is crazily bad. Have been waiting 3 months (several phone calls, emails and robot chats) for anyone to get back to us as we are being double billed. #zoomfail
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