Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 3 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
| Leeds, England | 1 |
| City of London, England | 1 |
| Grande Prairie, AB | 1 |
| Sydney, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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FemaleTruth
(@Miss_Insight) reported
@zoom_us registrant to my webinar receives confirmation emails but they do not show up on the Host's registration list. Registrant to my webinar gets false cancellation emails. I contacted support. Horrible experience. No resolution. Hence, a tweet. Please help.
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Paul Yates
(@PaulCoffeeFreak) reported
@zoom_us I need to provide call-in access for non-camera users in my invite. Am I able to do so with my free account? All my invite shows is a web link. Little help?
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Miss Padfield
(@miss_padfield) reported
@nadnosliw @zoom_us I haven't had issues with the browser version (I use Chrome) but wanted the app so I wasn't having a million tabs open at once and could find it more easily. The live lessons have gone fine but other parts have been seriously lagging
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Robert Begg
(@Robert_Begg) reported
@zoom_us - is it possible to use AzureAD to provision licensed users, but not have SSO enabled at the same time? If I disable SSO is that going to cause problems other than the passwords will need setting in Zoom Admin? #zoom #sso #azuread
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Colin Overweg, CFP®
(@advizewealth) reported
Has anyone successfully upgraded their @zoom_us account to "zoom united" for bundled phone service? I've been trying for 3 weeks 🙃
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Liz Morgan
(@Social_Morgan_) reported
from
London, England
@zoom_us I’ve been in touch with about our Zoom pro and webinar account as you’ve cancelled both of these in error but no one is responding to my emails! Please can someone get in touch!
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Jeff Smith
(@j61smith) reported
All @zoom_us @MicrosoftTeams users: please stop using your computer’s microphone. Your audio is terrible. A simple headset sounds much better. #zoom #audio
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Angus Jenkinson
(@angusjenkinson) reported
Hey feedback: @eventbrite seems to have switched off all direct help? And @zoom_us they are making a hash of connecting to you for my event — spent 30m on a routine link that always refused to connect. So no link for the online event. Talk to each other please
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#JOY
(@Dhammananda_Joy) reported
. @zoom_us Hi, I wanted to subscribe but the mode of payment is with credit card only... Is there any other means of payment??? #Help
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Richard Mincher
(@Rmincher) reported
@zoom_us please help. All of a sudden I cannot share my screen whilst hosting a zoom call. It just shows a black screen to other participants. I have enabled access etc. and still nothing. I have also tried with the new update installed for Mac M1 chips and without
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AmericanWoman
(@Iowa4Trump20) reported
@zoom_us I had my first two Zoom meetings this week and both were a disaster. First attempt on my work computer via Chrome, and had 50% functionality. Downloaded the app on my Surface Pro & could not get the sound or mic to work. Checked mic settings, still did not work. Terrible product.
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Brett A. Becker
(@brettabecker) reported
@zoom_us It would be great if that error message could say something much more descriptive: indicating a connection issue, asking the user to check connection, firewall, antivirus, etc. and include useful links. Then "if all else fails, contact support <details here> with error 100006000"
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Shona Lemmon
(@sholemmon) reported
@zoom_us Why am I not seeing Video as an option when I am adding a virtual background? It is defaulting to allow images only. Help please!
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Jason Karns
(@jasonkarns) reported
@zoom_us Cmd+W is broken on macos Big Sur. it doesn't just close the single foreground window but exits the entire call 😡
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WhatsAbschalten
(@whatsabschalten) reported
@jordanhgreen @signalapp @zoom_us Officially, group calls have only been available since mid-December. Since then, there have been no expansion plans. But that should certainly not be a problem.
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