Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ihlow, Lower Saxony | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Krefeld, NRW | 1 |
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Harry Cannon
(@hcannon1) reported
@zoom_us Hi, I need some help with a teacher upgrade plan. Can’t get through on FAQ, live chat or phone and need it urgently. Thanks
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lisa malouf
(@lisamalouf) reported
Hi, can any @zoom_us users help please? I'm Running Zoom (v 5.0.2) on MacBook Air (OS 11.0.1) Wondering why in Prefs/ Settings/ VirtualBackground/ ChooseVirtualB/ground the (+)option to add a new b/ground from desktop images has suddenly disappeared? (tried restarting Mac) Thanks
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Jules Carr
(@spicyjulesc) reported
@TrueLee478 @zoom_us @LensesofCroydon That’s terrible, Lee! So sorry and I hope you are all ok. What an awful thing :((((
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Audra Everett Gold
(@audragold) reported
so, @zoom_us, after days of dealing w/ time-killing bugs in meeting settings on $$$ account (settings not honored - EVER), horrific bot cs and then finally get a real agent who after "hello" never responds again... we r going back to @GoogleMeet2. anyone else have these issues?
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Noreen L
(@Noreen_Lam) reported
@zoom_us Hi again @zoom_us, for some reason my reports today only show the host info and times and no participants! Shows number of ppl but no in/out times nor duration for others. Have tried 4 times, even waiting 2 hrs later. Pls help!
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Dianna Blake
(@DiannaBlake) reported
This semester I have120 students & some will be alone on Thanksgiving, by choice or not. I've invited them to a @zoom_us hangout that day & want to send each a @UberEats GC. If you can help make this happen, Venmo is DJBlake. I will refund all unused funds. #payitforward
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fabiorj✊🏼🚜🌹☭🇧🇷
(@fabiorj) reported
@zoom_us @Singitjess Login via Google, same error!
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Martha Peña
(@Alyzia) reported
I'm having trouble with @zoom_us !!! It won't let me cancel my Webinar Add-on! #zoom #zoomsupport #zoomus
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Greg Schwanbeck
(@GregSchwanbeck) reported
Anyone else having trouble with #Zoom reports not working today? I rely on usage reports for attendance record-keeping. I go to check the report for 1st period today and the report is blank. Other teachers in my school having same issue. Is it limited to my school? @zoom_us
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SiimplyDarliin
(@SiimplyDarliin) reported
@zoom_us let me down today if all days. Nothing worked and couldn’t retrieve data also
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worm
(@patheticworm5) reported
@zoom_us i clicked the "touch up my appearance" checkbox and my computer crashed, pls help
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Sofia Caputo
(@SofiaCaputo20) reported
@zoom_us i have recorded a meeting on Cloud and received a confirmation email. So once clicked the link, and clicked at the recording it says' the recording does not exist' can you please help me retrieve it?
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Kevin Krautle
(@kevinkrautle) reported
After being @zoom_us’s QA again. I can report that High Fidelity Audio has big issues with quality across devices. Receiving Mac sounds like a 192 bit mp3 as advertised even though I would prefer more like 256 bit. iPhone is like 128 bit mono. iPad sounds worse like 96 bit mono.
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Jessica Singer
(@Singitjess) reported
Hi @zoom_us, I can't log in via Facebook (errors 1006 and 300) at the moment and don't have a username/password log in combo. Any help on how to get in to my account?
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Jennifer Doering
(@jen_doering) reported
@zoom_us This option doesn't appear for me. Did the "merge to meeting window" option disappear? I'd like to dock the participants and chat windows to my gallery view during screen share with dual monitors. Please help
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