Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1
Thatcham, England 1
Les Abymes, Guadeloupe 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • MrsAlderaan MrsAlderaan (@MrsAlderaan) reported

    Okay, folks. #AmEditing today, and the plot of my #novel needs your help. When on a @zoom_us call, if you are a participant and not the host, can you block an individual from sending you messages? #WritingCommunity

  • gigtripper86 Rebecca Haslam (@gigtripper86) reported

    Hey @zoom_us I can't seem to find or load up my video enhancements section of my settings, help please..

  • alexiablohmuk Alexia Blohm & Dora the Doodle (@alexiablohmuk) reported

    @SGInterpreting @zoom_us If you're on Mac iglasses may solve the issue

  • AshleeMBoyer Ashlee Boyer 🦻 (@AshleeMBoyer) reported

    @Fizzbw @zoom_us Ok next steps! 1. Go to profile settings in a browser 2. Scroll down "Closed captioning" section 3. Switch the toggle to on 4. Check the "Enable live transcription service" option that appears below the toggle 5. Switch the "Save Captions" option to on just below that

  • ordorinarygal_ acaaa (@ordorinarygal_) reported

    @zoom_us there is some problems in zoom, my cam always on. but somehow, people cant see me. because of you, my lecturer scold me😌 please fix it!

  • SGInterpreting Sarah Glendenning (@SGInterpreting) reported

    @lizsmithterp @zoom_us Thanks Liz, does that solve the problem?

  • SimonNott Simon Nott (@SimonNott) reported

    @JasonGroves1 @BBCWorldatOne This Pandemic really has been a boon for learned pessimists satisfying an urge to deflate the nation with a worst case scenario. The mere sight of one staring down a computer screen will be the lasting image of 20/21. @zoom_us - you have a lot to answer for!

  • Fizzbw Niki 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Fizzbw) reported

    @AshleeMBoyer @zoom_us Sorry it’s 2.30 am here and I’m being an insomniac 😬 I really don’t want you to got out any trouble, now I know we have to switch it on I’ll figure it out I’m sure xxx

  • RobertaLavin Roberta Lavin, PhD, FNP-BC, FAAN☢️🌪️💧🌊🔥☣️ (@RobertaLavin) reported

    I have come to detest the @zoom_us webinar format. I would rather not attend events than attend in that format. It is impersonal and shuts down all interaction.

  • besswww bess williamson (@besswww) reported

    @cmbaileyatx @metraux_julia @zoom_us I think that's the issue though - Zoom's video compression makes it so consistent and clear, but that same compression might be what is causing headaches and hearing aid issues? I haven't seen research on this (and admittedly, have not deeply looked either) so not sure.

  • marythought Mary Dickson (@marythought) reported

    @AshleeMBoyer @zoom_us That means my church must pay for this service, in addition to rent to a building we can't use, so that's money going to Zoom corporation instead of direct community support.

  • stacyanngilmore Stacy Gilmore (@stacyanngilmore) reported

    @JamesCraigmyle @Skype @zoom_us I just said to my son that I wish we could have a trainer come to the house! This may be the next best thing seeing as I don’t live near you. Need help with my very needy 1 year old.

  • sydney_academie 🎉🎉Mistress Sydney Feminisation School🎉🎉 (@sydney_academie) reported

    @emmajrogerson @zoom_us I was facing same problem until legithackzone on Instagram recovered my hacked account in 30 minutes, he’s trusted and reliable

  • KirstenHemmy Kirsten Hemmy (@KirstenHemmy) reported

    @therevsteve @zoom_us I have been having the same problems today...some of my students have also had trouble joining.

  • cmbaileyatx Caroline B (@cmbaileyatx) reported

    @metraux_julia @besswww @zoom_us I would say the same, although I have noticed some issues with Google Meet lately where not everyone will show up on screen - it’ll just show an icon instead of their face, which is frustrating; and a bit of an audio lag. Zoom doesn’t usually have that lag.

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