Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 5 |
| Melbourne, VIC | 4 |
| Paris, Île-de-France | 4 |
| Birmingham, England | 4 |
| Mumbai, MH | 4 |
| Barcelona, Catalunya | 3 |
| Chennai, TN | 3 |
| City of London, England | 2 |
| Sydney, NSW | 2 |
| Hastings, England | 2 |
| Madrid, Comunidad de Madrid | 2 |
| Berlin, Land Berlin | 2 |
| Köln, NRW | 2 |
| Manchester, England | 2 |
| Pune, MH | 2 |
| Hamburg, HH | 2 |
| Bath, England | 2 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
| Leeds, England | 1 |
| Grande Prairie, AB | 1 |
| Tampa, FL | 1 |
| Negrar, Veneto | 1 |
| Ronchin, Hauts-de-France | 1 |
| Sheffield, England | 1 |
| Thatcham, England | 1 |
| Les Abymes, Guadeloupe | 1 |
| Seaford, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
-
Matteo Trevisan
(@MatteoTre3) reported
@zoom_us Good Morning, I'd like to buy a business version of zoom.. I'm Trying to insert a Vat Number, but the site can't recognize it.. I need help please.
-
Henny with the henny
(@Johnisdeadf) reported
from
Alamo, California
@zoom_us can you help me find my son?
-
Hannah Bond
(@h_rbond) reported
Interesting (yet predictable) to hear how many other ppl have such major issues with @Virgin's shoddy @virginmedia. It's not a surprise given that I haven't got through a @zoom_us call w/video for weeks! They certainly aren't a service provider. It's more like day light robbery!
-
samspearsevans
(@samspearsevans) reported
@otter_ai @zoom_us I have all of that connected. Written in my tweet. The problem is that it doesn’t display in webinars.
-
Kay Dub
(@kaiwharton) reported
@zoom_us @core57 As a small business owner I have to publicly state that Zoom has awful customer service and even worse billing practices. Was over billed and contacted you in May. The issue is STILL not resolved! This is terrible!!!!!
-
Ellen Berlin
(@ellenberlin) reported
@zoom_US users — please help me troubleshoot: When I’m on a call with a lot people, I lose audio for about 3-4 secs every 5-10 mins— and get a message That says internet connection is unstable — ISP says internet is fine. Anyone else have this issue?
-
billiecat__
(@billiecat__) reported
@zoom_us why are my sharing capabilities limited now? I used to be able to share tabs or parts of my screen and now I’m only given the option to share entire screens. Please help. Big problem.
-
The HT lab
(@theHTlab) reported
@zoom_us you need a pointer feature for the audience. It would help us communicate when we have questions about presentations.
-
Erin Walsh
(@E_Walshie) reported
@zoom_us I have been legit trouble shooting your pre assigned breakout rooms for weeks! I spent 1.5 hrs tonight trying to prep for a huge meeting I have on Thursday. How is it that such a large tech company is so poorly staffed to help its end users? #help #zoomswack
-
Marcelo Alves
(@celicoo) reported
It's unbelievable how @zoom_us is the cloud-based video communications app #1. It sucks! I have never had a good experience with it. It's unsafe. It's broken. It keeps forcing people to use their awful desktop app instead of the web-based app - I "wonder" why is that.
-
Kitty Hilton
(@sunkit) reported
@zoom_us what’s going on?!! So many issues/errors with our account. Contacting Support to be told @zoom is too busy OR “I’m new...I don’t understand the question”! Please be responsive. TY.
-
Erin Walsh
(@E_Walshie) reported
@zoom_us I have been legit trouble shooting your pre assigned breakout rooms for weeks! I spent 1.5 hrs tonight trying to prep for a huge meeting I have on Thursday. How is it that such a large company tech company is so poorly staffed to help its end users? #help #zoomswack
-
Ning Ning Cheang
(@NingNingCheang) reported
@ImposterSbl @zoom_us We had the same issue since Sep. Spoken to zoom US twice and was told they couldn't help as we're UK. They gave me a contact name for UK and he didn't even bothered to get in touch. Perhaps we're not deemed worthy enough to be considered as K-12?! @zoom_us 😠
-
ann
(@dear__an_) reported
i wish i could send a message to the professor or a ping or something @zoom_us pls fix your waiting rooms
-
doddie
(@doddie59698311) reported
@zoom_us my iPad won’t connect to any account in zoom, it says an error code that doesn’t even exist, and I’ve tried contacting support, pls help