Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1
Thatcham, England 1
Les Abymes, Guadeloupe 1
Seaford, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • RebelDebutante Anna Fields (@RebelDebutante) reported

    @zoom_us And yet I had to restart my Zoom meeting three times today due to persistent sound issues. Weird!

  • emilylurice Prof. Emily Rice, Ph.D. (@emilylurice) reported

    @KarenLMasters @zoom_us When you’re logged in, click “Join”, and click the arrow at the right of the Meeting ID window, a drop down of your ten most recent meetings should appear! (This is my lifeline)

  • banluil My daughter calls me Elder God of D&D - (@banluil) reported

    @kihten @zoom_us Would love too, but sometimes you aren't able too, and those are the times that it fails. Just like last night, at an important meeting, and it failed. And I'm the IT person who is supposed to fix it. Yeah....

  • ClareMcGee80 Clare McGee (@ClareMcGee80) reported from Derry, Northern Ireland

    @MMaryMcKenna @zoom_us Settings set as record speaker view, recorded in gallery view - not sure if issue is because it recorded to cloud rather than local.. can we get it in speaker view after it’s been recorded?

  • sheepyshu Corinne 🐀❤️🐅 (@sheepyshu) reported

    @alexa99 @zoom_us What happened here Alexa blink twice if you need help

  • kevtraynor kevtraynor (@kevtraynor) reported

    @MMaryMcKenna @zoom_us @zoom_us customer service is beyond ****. Give me a shout tmw Mary and I’ll see if we can get you sorted

  • saintdle Dean L. (@saintdle) reported

    Video conferencing observations #2042953434 @zoom_us is like "Hey there's 21 new chat messages, click me click me" When you click it, it's scrolled down to the last message. So now I'm having to scroll up and figure out where I last left off reading the chat.

  • sayitchowda jc (@sayitchowda) reported

    It would be a real bummer if @zoom_us went down tomorrow...because this whole “snow days mean **** now” is kind of their fault.

  • ClareMcGee80 Clare McGee (@ClareMcGee80) reported

    @MMaryMcKenna @zoom_us Settings set as record speaker view, recorded in gallery view - not sure if issue is because it recorded to cloud rather than local..There must be a fix for it though, any ideas? 🙏

  • heyjudka Judy Savitskaya (@heyjudka) reported

    @AndreaCoravos @Calendly @zoom_us It does for existing meeting types (you configure in the meeting type editing form), but won't do it for ad hoc meetings. This is a known issue for a while now. Suggest setting up standard 15, 30, 45, 60 min meetings with the zoom link included and use those as "ad hoc"

  • SharathSAbraham Sharath Abraham (@SharathSAbraham) reported

    Anyone else using @intel NUC 815 BEH units for their @zoom_us Rooms and having issues where it just crashes frequently? These are certified units so wondering why the units keep crashing

  • MMaryMcKenna Mary McKenna (@MMaryMcKenna) reported

    Does anyone in my network know if it’s possible to get help from a real person at @zoom_us or is all their help provided only by chatbots - we are stuck re the presentation format of an event recording we have already made - pretty please someone 🙏🙏🙏

  • marxculture Mark O'Neill (@marxculture) reported

    @MMaryMcKenna @zoom_us What’s the problem?

  • sorayanair_ Soraya Nair (@sorayanair_) reported

    Help! @zoom_us I have accidentally paid for an annual Pro subscription when I meant to have a monthly one and I have been charged £167! How can I cancel and get a refund????

  • chriswinfield Chris Winfield (@chriswinfield) reported

    @zoom_us I have been on hold with Sales for over 35 minutes (and I filled out the form on your website yesterday and never heard back). Is there an easier way to do this? Please help...

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