Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hermosillo, SON 1
Palo Alto, CA 1
Channahon, IL 1
Kansas City, MO 1
Springfield, OH 1
Georgetown, KY 1
Dayton, OH 1
Karlsruhe, Baden-Württemberg Region 1
Boston, MA 1
New York City, NY 1
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • Leonthetrainer Leon Thomas (@Leonthetrainer) reported

    @zoom_us your chat and email folks or bots are HORRIBLE I've chatted & emailed 17X in the last 3 wks about the same issue Each time yall say the issue has been fixed but it's NOT IF you CARE message me for more details OR look at my account get my phone number and call me

  • texasmathteachr Texas Math Teacher (@texasmathteachr) reported

    @zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.

  • Rmincher Richard Mincher (@Rmincher) reported

    @zoom_us please help. All of a sudden I cannot share my screen whilst hosting a zoom call. It just shows a black screen to other participants. I have enabled access etc. and still nothing. I have also tried with the new update installed for Mac M1 chips and without

  • texasmathteachr Texas Math Teacher (@texasmathteachr) reported

    @zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.

  • angusjenkinson Angus Jenkinson (@angusjenkinson) reported

    Hey feedback: @eventbrite seems to have switched off all direct help? And @zoom_us they are making a hash of connecting to you for my event — spent 30m on a routine link that always refused to connect. So no link for the online event. Talk to each other please

  • Jujjaloo Flump (@Jujjaloo) reported

    @zoom_us can you offer any advice about recording please? Previously I could do a meeting with just myself and record my screen share. I can’t seem to do this at the moment. Any help would be appreciated.

  • Leonthetrainer Leon Thomas (@Leonthetrainer) reported

    @zoom_us You chat personnel are HORRIBLE!! I'v chatted 9 times in the last week regarding the same issue...NOT FIXED emailed 8 times...you said the problem is fixed NOT your product is GREAT. Your service SUCKS! Message me to find out more IF you care

  • GrahamMillerCFP Graham S. Miller, CFP® (@GrahamMillerCFP) reported

    @advizewealth @zoom_us Their service is great but their customer service is atrocious. Please let me know if you are successful.

  • jorn_knuttila jorn 🥑 (@jorn_knuttila) reported

    Have witnessed several times in the last 3-4 weeks where screen sharing tends to freeze, unbeknownst to the presenter in @zoom_us meetings. It's happened to me, and others. We cannot figure out why, and frequently leaving and rejoining is only way to fix it. Anybody else? 🤬

  • trotsky87 Tim Trotman (@trotsky87) reported

    Free @Spotify pumping thru communal speaker, with "Zoom Phone" (@zoom_us) ad repeating. In my head - a small child screaming zoom as they run down a hallway towards a half-open toilet door. They burst in on dad, doom scrolling while taking a dump & shout "phone!" #advertising

  • Iowa4Trump20 AmericanWoman (@Iowa4Trump20) reported

    @zoom_us I had my first two Zoom meetings this week and both were a disaster. First attempt on my work computer via Chrome, and had 50% functionality. Downloaded the app on my Surface Pro & could not get the sound or mic to work. Checked mic settings, still did not work. Terrible product.

  • brettabecker Brett A. Becker (@brettabecker) reported

    @zoom_us Thanks. I disconnected from my wifi network and reconnected (to same one) and error was resolved.

  • texasrulz1 Andrea Betancourt (@texasrulz1) reported

    @KamilSJaron @zoom_us @discord True there were problems, but I rather enjoyed all you tech-savvy Unix people having to beg for help with your computers.

  • advizewealth Colin Overweg, CFP® (@advizewealth) reported

    Has anyone successfully upgraded their @zoom_us account to "zoom united" for bundled phone service? I've been trying for 3 weeks 🙃

  • ThatGirlAlli23 Thank you GA! 🙌🏼 (@ThatGirlAlli23) reported

    @zoom_us on this recent update moving yes and no onto reactions so it disappears after 10 seconds was an AWFUL choice. We use those to vote on things and make group decisions. Fix it!!! Mmmmkthanks. 🙄🙄🙄

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