Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 5 |
| Melbourne, VIC | 4 |
| Paris, Île-de-France | 4 |
| Birmingham, England | 4 |
| Mumbai, MH | 4 |
| Barcelona, Catalunya | 3 |
| Chennai, TN | 3 |
| City of London, England | 2 |
| Sydney, NSW | 2 |
| Hastings, England | 2 |
| Madrid, Comunidad de Madrid | 2 |
| Berlin, Land Berlin | 2 |
| Köln, NRW | 2 |
| Manchester, England | 2 |
| Pune, MH | 2 |
| Hamburg, HH | 2 |
| Bath, England | 2 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
| Leeds, England | 1 |
| Grande Prairie, AB | 1 |
| Tampa, FL | 1 |
| Negrar, Veneto | 1 |
| Ronchin, Hauts-de-France | 1 |
| Sheffield, England | 1 |
| Thatcham, England | 1 |
| Les Abymes, Guadeloupe | 1 |
| Seaford, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Ninna Makrinov @ChileHunger
(@NinnaMakrinov) reported
from
Birmingham, England
@HelenConnick @zoom_us That reminded me so much of the start of my career. I worked in consultancy. I prepared teaching materials and did the research. Older men taught them. I was told I was too young. I was not told I was female and not thin enough, although I'm sure that was part of the problem.
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Walton Pantland
(@Leischa) reported
from
Carouge (GE), Genève
OK, so multilingual web conferencing is *complicated*, and @zoom_us isn't set up for it properly. Interpreters need to login to two separate devices, and also use WhatsApp to coordinate with each other, since they no longer share booths.
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Gary Rikard
(@garyrikard) reported
from
San Diego, California
@ylfnogard54 @CPDChina @MauraMoynihan1 I understand the law and China has a lot of latitude with discretion. a tough issue because if you are cited for violation then you are forbidden to do business in China forever. #zoom is in a tough spot. @zoom_us must partner with other companies and apply pressure to China
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Sophie Barnes
(@SophieBarnesx) reported
from
Billericay, England
@emmasarfas @zoom_us 😂👌🏽 I’m sure @zoom_us can help when online.
-
Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Michelle Frick who "works" for you is rude and not helpful. Your customer service is HORRIBLE.
-
Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@susanm_life17 @zoom_us Horrible customer service. Im on day 4. All they do is send links that don't work.
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Gary Rikard
(@garyrikard) reported
from
San Diego, California
@CPDChina @zoom_us needs to address this topic. It is a monumental issue of #brand #trust. Video conferencing is about bringing people together, being #inclusive. It is not a tool of #oppression or enabling #humanrightsviolations #Zoom needs to do better and correct this situation.
-
Bryant de Venecia
(@Bryylliant) reported
from
Honolulu County, Hawaii
First day of Mercury *************** and I get booted off my own Zoom meeting. How dare you. @zoom_us can you fix the solar system pls thanks.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I'm begging you to have a customer service representative call me. Its been 4 days.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@Bacon_Dad_ @zoom_us I don't believe Zoom has employees. No one at this company cares about customers. I've been trying to resolve an issue for 4 days.
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Jyoty Singh
(@BecauseJyoty) reported
from
Hackney, England
@zoom_us sort your customer service out!!!!!! Kmt I’m trying to set up a free educational webinar and you’re basically making it impossible 😭
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I'd like to ask why you don't take care of customers. I've been trying to resolve a simple issue for 4 days.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Its definitely not because you care about customers. Ive been trying to resolve and issue for 4 days.
-
James K. Yu
(@jyu_pdx) reported
from
Portland, Oregon
@zoom_us this stance is not clear because you do not explain who we are or who this is directed toward. you also neglect to mention the issues
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