Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ihlow, Lower Saxony | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Krefeld, NRW | 1 |
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Bryant de Venecia
(@Bryylliant) reported
from
Honolulu County, Hawaii
First day of Mercury *************** and I get booted off my own Zoom meeting. How dare you. @zoom_us can you fix the solar system pls thanks.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I'm begging you to have a customer service representative call me. Its been 4 days.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@Bacon_Dad_ @zoom_us I don't believe Zoom has employees. No one at this company cares about customers. I've been trying to resolve an issue for 4 days.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Michelle Frick who "works" for you is rude and not helpful. Your customer service is HORRIBLE.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@susanm_life17 @zoom_us Horrible customer service. Im on day 4. All they do is send links that don't work.
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Ninna Makrinov @ChileHunger
(@NinnaMakrinov) reported
from
Birmingham, England
@HelenConnick @zoom_us That reminded me so much of the start of my career. I worked in consultancy. I prepared teaching materials and did the research. Older men taught them. I was told I was too young. I was not told I was female and not thin enough, although I'm sure that was part of the problem.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I want a phone call. I've been begging Michelle Frick for assistance for THREE DAYS. Your online system crashes or kicks me out. When I call I have been put on hold for 20+ minutes, then someone who can't help me takes a message and promises a call back.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @smashingmag Too bad customer service isn't accessible.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.
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David Wyatt: Mask Jeeves
(@davidmwyatt) reported
from
Austin, Texas
@photojack @zoom_us I use headphones only occasionally. If I’m presenting then I use them for better outgoing audio. Seems like the echo has become less of an issue.
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#šhįñëTHRŪthëŠHÅDË
(@_venabme) reported
from
Charlotte, North Carolina
I need help @zoom_us
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Jyoty Singh
(@BecauseJyoty) reported
from
Hackney, England
@zoom_us sort your customer service out!!!!!! Kmt I’m trying to set up a free educational webinar and you’re basically making it impossible 😭
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @ToryBurchFdn @toryburch I'd like the opportunity to talk to customer service. But Zoom doesn't care about customers.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us still no response. THREE DAYS. I've left 4 messages. No call! Your online customer service just gives me the run around and refuses to help.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Its definitely not because you care about customers. Ive been trying to resolve and issue for 4 days.
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