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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Connection (56%)
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Messaging (22%)
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Multimedia (11%)
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App Crashing (6%)
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Sign in (6%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Antipolo |
App Crashing | |
 Melbourne |
Connection | |
 Charlottetown |
Multimedia | |
 Oradea |
Connection | |
 Vårsta |
Connection | |
| Sydney |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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☆no.apologies☆
(@1daynearer) reported
Hey @Viber you've blocked my Dad 😭. I've logged a support ticket for him, can someone help us?! We need to get him back on the app!
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp day 3 and still your customer service is non existent.
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hacktechspy
(@emmanue36370740) reported
@parkar_fahim @ViberHelp the only Help contact us on tiktok@hacktechspy
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Paul Carter
(@PaultheCarter) reported
@Viber messages were failing to send and, after reinstalling app got an 'Activation' Failed error on registration. Help page suggests I contact you for help with this?
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Zoran Gavric
(@gavricz) reported
Not to be complaining but @Viber is one crappy software. Trying to make a backup is a delicate operation like driving a SUV on 2 mm thin ice. They had this issue for 4-5 years and haven’t improved it. It’s a pretty vital aspect for people so one think it would be a priority.
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Yoriqin🌙
(@yoriqin) reported
@Viber How can i contact to customer service? my account was blocked
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Tech lover
(@techplusss) reported
@Viber hi, please can you help. I dont have access again to the registered number on my viber. Please can you help swap my number?
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Waetform
(@waetform) reported
@ViberHelp Viber Mac Air has started deleting certain chat history. In one group chat all history was deleted on the Mac. In another, the history between me and another person was deleted and it affected my iPhone as well. What can I do? Restore didn't help.
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Joanne Oborn
(@joob1977) reported
.@Viber I’ve messaged via your help centre and despite receiving one email and responding, I’ve not heard any more. Please advise what the issue is with my account. It’s been over 24 hours, and this is the main way my family communicate with one another.
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Will Grayson
(@GdoubleU92) reported
@ViberHelp @Viber I've given you my number and keep receiving an automated response. How is this customer service?
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Fergus Gallagher
(@fergusgallagher) reported
@ViberHelp Is there any way to appeal about being blocked as a spammer which is surely an error? I have tried a few times via the support form but I get a robo-response telling me the block is permanent.
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Will Grayson
(@GdoubleU92) reported
@ViberHelp @Viber I've done this and you keep sending me an automated response.....so will i receive an actual person to help resolve the issue?
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Atanas Georgiev 🇺🇦
(@AtanasGee) reported
.@Viber Notifying people who have your phone number that you've installed your app is a no-no! Fix your app! #whatcouldgowrong
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp I have already opened a private ticket and you only reply with an automated message. As previously stated my numbers blocked for spam. You send an automated messaged stating as such. How am i supposed to rectify this error when you keep sending an auto response?
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dnd
(@adindajd) reported
@Viber Hi. My viber can't send messages. I have uninstalled the app and installed it again, hoping that it can be fix. But it's not. Viber blocked my number. And then I registered with other number. But I still can't send the messages. Pls advice what should I do to get that fix
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Dwi Ratna
(@dwiratna_s) reported
@ViberHelp halo viber, i need your help i just activated my account yesterday, i can received messages to someone but i can't send messages. Please help me, thankyou
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John Hinz
(@TheRealJohnabis) reported
@ViberHelp I was recently added to a group chat that was a scam, I tried warning multiple people about the scam. Unfortunately looks like the scammer reported me as a spammer as they had multiple accounts posing as real people and now I can't use Viber anymore. Please help!
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Myrcelle
(@Marcel13081325) reported
@Viber I'm trying to transfer my viber account to my new phone but it is sending the code to my old sim card which has no network service since I moved out of Ukraine, and data roaming is not working either.
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Mason
(@mason_heiz) reported
@Viber My number cannot be set up on the app! I have the latest IOS15.4 version but when I put my phone number it gives me a Failed Error. Email is sent to the help center but problem still exists. Please Help!!
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💗💗💗
(@gozunsheng) reported
@Viber fix your desktop application. Just… fix.
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Abhijit Debnath (অভিজিৎ) 🇮🇳
(@abhijit1732) reported
@Viber_India @Viber @ViberHelp Hello, Viber India. I am currently on a business trip in Greece. Since max people's here using Viber. I started using it from yesterday. But my Indian number has been blocked since yesterday saying it's a spam. Kindly help me to restore my account.
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp Day number 2: Unfairly blocked and you have an automated hep service....How do you intend on helping anyone with tech issues?
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John Hinz
(@TheRealJohnabis) reported
@ViberHelp @Viber Can someone help me? I can no longer use viber. I opened up 2 tickets yet no one has gotten back to me..
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Princess Alba
(@_princessalba) reported
@ViberHelp Hi do you have any technical support I can speak or have a chat? I need to fix some issues about my app. Thank you!
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vishal
(@vishalmoliya__) reported
@Viber @ViberHelp i have purchased a 1 month unlimited calling plan but after a week my account automatically blocked by viber i contact you so many times but there is no one response me. Help me 1 month time is clocking I loss my 2 week on account block. Who pay for 2week?
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Zoran Gavric
(@gavricz) reported
So I pressed the backup button, got a error message (generic one they use for all errors), during the time I’m writing this I can se that my latest backup date changed and I have a fresh backup. Either way if the backup went through it still shows that @ViberHelp does not care.
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Zoran Gavric
(@gavricz) reported
@ViberHelp Yes I have a ticket number. Not sure I want to post it here. I did manage to do backup, but as I wrote I pressed the button > got a error message > left the phone open > 15 minutes later the latest backup date was changed. So you clearly have a bug.
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MA.
(@InahNyo95) reported
@ViberHelp everyday i have to unsintall and reinstall your app to use it... i'm not sure if it's a @Microsoft problem or a @Viber problem
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Manapalayafah
(@manapalayafah) reported
@viber why did you need to cut off so-called independent republics of Lugansk and Donetsk? You do understand, that there are plenty connections, still, between the western and eastern Ukraine? That relatives live by both sides, that mobile connection is not working between them?
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doctype!
(@ZoranSt0451138) reported
@Viber What are you? help, support, contact service, one version for for this, support for another device error here error there. If you can be more complicated please be sow.