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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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App Crashing (33%)
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Messaging (25%)
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Connection (25%)
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Multimedia (10%)
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Sign in (4%)
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Glitches (2%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kanpur |
Connection | |
 Sofia |
Messaging | |
 Tübingen |
Messaging | |
 Yangon |
Multimedia | |
 Yerevan |
Messaging | |
| Thüngersheim |
Messaging |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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michael isip
(@MichaelIsip) reported
@Viber all my chat history since 2017 disappeared. I need back my convo, pictures and files. Help!
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vanessa
(@vava_ken) reported
@ViberHelp Hi I keep getting call failed. Help!
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Lucy Cullen
(@LucyCullen16) reported
@ViberHelp I sent in a ticket support yesterday on an issue I am having about not being able to view pdfs or media messages nor send them on my account on my iPhone . Please would you be able to tell me if there is any update on fixing this issue as important
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Lauren
(@peachycordelia) reported
@ViberHelp I have just downloaded Viber on my new phone, logged in with the same details but the local number I purchased isn't there? I have restored purchases but it hasn't been restored? Please help ASAP.
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Mr Krystev
(@JmeeLche) reported
@ViberHelp @Viber How many more reports to make no one pay attention to this problem is it frivolous of you how many more reports to send?
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Ma. Princess Nacepo
(@BLGprincess) reported
Is @Viber down? Can't send a message.. ☹
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shiwansh Mishra
(@shiwanshMishr11) reported
@Viber Wrost application whenever i was doing chat with someone its automatically showing offline to both of us today im very disappointed i'm using fast internet connection but im facing this issue again and again
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The Art Behind
(@changingcompass) reported
@ViberHelp @iamchachachua Hi, I have the same problem but both laptop and mobile say no internet connection. Hoping for your immediate response, thank you!
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Mick Mavromatis
(@mickthegrit) reported
Dear @Viber and @ViberHelp I am getting tired of the iCloud backup not working and your support analysts through email being unhelpful since begin of November when this first happened and reported. Can you please take responsibility and do something about it ? Thanks
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Urke
(@urke81) reported
@Viber aplication has a bug on iphone X and Xs... photos and all medio can’t be sent or received...please fix this...greatings
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Joan Stacy Andrade
(@dyoan_esteysi) reported
Seems like @Viber is having an issue right now 😩
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Stranacki nikada podoban
(@nikola90422456) reported
@ViberHelp Whats up is more better app than viber.I had a lot of problems with spam numbers buggering me ,even I reporeted them ,they didnt do anything to block that numbers .So im not using this shitty app aymore.
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Mutya Chua
(@iamchachachua) reported
@ViberHelp Sent. Hoping for a quick response regarding this issue. Thanks
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майчик
(@sarcraftil) reported
blocked user sent me a text anyway. could you pls help anyhow, @ViberHelp ?
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ViberHelp
(@ViberHelp) reported
@JmeeLche @Viber Hi, can you please check if the same issue occurs on both Wifi and 3G/4G connection?
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Clint.Network
(@clint_network) reported
@ViberHelp @Viber I paid for your service and my account is locked? it's totally unacceptable, please fix it
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Lucy Cullen
(@LucyCullen16) reported
@ViberHelp Thank you very much! It’s for an iPhone 11 Pro Max . Please hopefully you can help by today as I need to view pdfs and media messages for work also . Tried it on my iPad and it didn’t work on that either
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Lauren
(@peachycordelia) reported
@ViberHelp @Viber how do you not have a contact number?!?! I need help ASAP and I am not being responded to. Please please read my emails as soon as possible. This is so important
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Mutya Chua
(@iamchachachua) reported
@ViberHelp @Viber Is there a Viber problem going on when connecting to WIFI both desktop and mobile app? When using mobile internet viber is working.
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GeoX_23 🎮
(@GeoX_23) reported
@Viber Any updates about the issue that we can't send or receive media and profile pictures not loading?
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Patricia Rigodon
(@ptrshrgdn) reported
@ViberHelp @itslorsdiaz @Viber I have already sent my concern on viber support, hope you can review it. :) I experienced error the whole day that’s why i had to uninstall it. Thank you! :)
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Milos
(@Milos50512482) reported
@ViberHelp Hello i can't send / recive any photos on viber. I am getting stuck while trying to send some photo , and when i recive photos they are all blurry i can't open them. Also my contacts profile pictures are not loading. Help ?
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Lauren
(@peachycordelia) reported
@ViberHelp @Viber This is not the 'best possible service' is it
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кайл.
(@canarykitty) reported
@ViberHelp I've already contacted support. And since it's been the second time I have such problems my number is added to black list. And no more info no info about limits in messages nor else.
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Mick Mavromatis
(@mickthegrit) reported
@ViberHelp @Viber I already did - same process like in the past! I hope this will be addressed properly this time and not avoiding resolving the issue. This is the reference number 10644070
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punk22
(@punk3713) reported
I cant use my viber call out please help @viber
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Mr Krystev
(@JmeeLche) reported
@ViberHelp @Viber When will you fix this SERIOUS problem?
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ZABIH
(@Zabihjan05) reported
@Viber Give us an option to opt out of any kind of ads and data collection or sharing by asking us to pay a subscription to use the service
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Lauren
(@peachycordelia) reported
@ViberHelp still waiting for the great service you advertise
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follow a Zimbabwean Here🇿🇼
(@ReyGwisaiHungwe) reported
@WHO @Viber A whole organisation posting stickers instead of addressing serious problems in countries that are brutalising its citizens in the name of lockdown rules violation&also domestic violence cases rising between couples spending days locked indoors now fighting always due to hunger