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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Messaging (28%)
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App Crashing (22%)
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Connection (22%)
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Multimedia (14%)
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Sign in (11%)
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Glitches (3%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Audenge |
Messaging | |
| Rennes |
Messaging | |
 Cairo |
Connection | |
 Kičevo |
Messaging | |
 Berlin |
App Crashing | |
 Makati City |
Multimedia |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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ViberHelp
(@ViberHelp) reported
@peyknyus @Viber Hi, are you receiving any error message when trying to create a community?
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp Are you there to help biggest problem here is not having customer support and in parallel don't give out reasons and solutions why it's getting blocked
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John Shortall
(@MrShortall) reported
Hey @ViberHelp Can you help me put Viber on my phone even if I don’t have my original sim available to link my account? I have Viber on my tablet and laptop but can’t get it on my new phone due to living abroad and not having access to the old sim/number. Please help!
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Mladen Dodig
(@mdodig) reported
from
Belgrade, Central Serbia
hey @Viber, literaly this morning I marked the ad for some bank cash loans as irrelevant and now in the afternoon I see it again among my conversations… can you fix this?
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L
(@nael11_) reported
@ViberHelp I have not received any help yet. Please, can you answer ASAP? Thanks in advance.
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ViberHelp
(@ViberHelp) reported
@pablokrugman @Viber At the moment, we’re no longer offering the Viber Local Number (VLN) service.
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sanjeevK
(@sanjeev25n) reported
Hi @Viber @ViberHelp, I noticed since a few that (1) messages are not being delivered timely. (2) when someone has closed the app, it still shows as online for at least five minutes. It’s creating issues in relationships. Hope you can help.
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Genpros Sanidad
(@genpros) reported
@ViberHelp @Viber I can' find the best category for my issue but I just tagged it as a data privacy issue. Hope you can address it soon.
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🎀TitoQC #MyConstant
(@FckTitoQC) reported
@chaaarliechan @Viber oh ok ok so probably my issue nga.
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lodabeast
(@Lodabeast) reported
@Viber I'm having an issue where I'm getting 15 mins and puff sound would come on and it won't hang up the call but I can't hear or be heard I would greatly appreciate if this issue could be resolved expeditiously please and thank you 🙏
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Samir Rahman
(@samirasran) reported
@ViberHelp I’m afraid i didn’t nite that down. But I never even got an acknowledgement about it in my email.
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Oh Womaniyaa
(@OhWomaniyaaa) reported
@ViberHelp @Viber it doesn't let me open up a ticket. please help me
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Julian Vigo
(@_JVigo) reported
@Viber Massive complaint: Your system is adding +240 to calls. I have scanned my computer and it's not me. I have asked for help, you offer none. This has wiped out my credit. HELP!!
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Zhenya Kapchik
(@Fliker_live) reported
@ViberHelp hi! I buy a smartphone for my dad, download Viber, enter his number, but I can't register, no call comes from Viber's robot, no SMS, please help🙏🙏
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🎀TitoQC #MyConstant
(@FckTitoQC) reported
my issue ba si @Viber ? cant accept and do calls :(
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Saeed Rasul
(@saeed_rasul) reported
@ViberHelp Hi team I've launched a complaint against my viber out is blocked without any intimation. Can you please help me in this regard?
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south america chaos
(@bJOuT9Ay5UaFLCx) reported
@ViberHelp ive i sent an email about the problem since none of the ticktes on that site that you linked actually help me
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp It's getting blocked n blocked being a rakuten team I will be using it only for official purpose but even you are blocking it with out pasting the reason I need a permanent fix
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Jovan
(@f4bles) reported
Hey @CaseyNewton you should maybe make a report about how @Viber endangers human lives by promoting antivaxx communities on it service despite multiple reports about the said communities.
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564634153241651063516581
(@bJOuT9Ay5UaFLCx) reported
@viber i need help on reporting a group, ive tried for at least an hour to do it but it seen that the group does not have a "report community button" on the android app
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🆁🆄🅽 🅻🅴🅽🅸 🆁🆄🅽 // #𝗿𝗲𝗴𝟮𝘃𝗼𝘁𝗲
(@peyknyus) reported
@ViberHelp @Viber i need help please :( i can't create a community
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the lonely wife
(@mommymadness29) reported
@Viber Hello viber can you please help. Me recover my hisbands viber account and messages it is used in business transactions. I currently changed his phone into a new one and have all his messages transfered but when viber updated all hiss viber messages disappeared please help me
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Jace ☆
(@JaceStellar) reported
@Viber @ViberHelp help! My back up is stuck at 45% 😔
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ViberHelp
(@ViberHelp) reported
@Kostia71418515 @Viber Hi! We know about the issue, our teams have been hard at work trying to fix it. We know this has affected your Viber experience and we hope to fix it ASAP. Thanks.
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L
(@nael11_) reported
@ViberHelp Hi. I downloaded Viber for Android. I used to use it a long time ago. Now, immediately after activating my account, it was blocked "by spam". Even I've purchased my USA calls subscription 😣. Can I get some help please?
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564634153241651063516581
(@bJOuT9Ay5UaFLCx) reported
@viber i need help on reporting a group, ive tried for at least an hour to do it but it seen that the group does not have a "report community button" on the android app
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L
(@nael11_) reported
@ViberHelp Hey. Why don't you answer me? I'm requesting help with my blocked account since tuesday!!
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Oh Womaniyaa
(@OhWomaniyaaa) reported
@Viber @ViberHelp please help. I have also submitted a ticket. my number is blocked. can you assist me on this
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ViberHelp
(@ViberHelp) reported
@pablokrugman @Viber Hi, Unfortunately, we don’t have such a service as Viber Local Number available on Viber.
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp I have already raised here +919036741667 I am from rakuten operations team and really frustrated with these happening not sure what is viber problem here.escalaed this with mikita san already