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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Connection (64%)
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Messaging (21%)
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Multimedia (7%)
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App Crashing (7%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Manahawkin |
Connection | |
 Belgrade |
Messaging | |
 Sarajevo |
Messaging | |
 Budapest |
Messaging | |
 Lisbon |
Connection | |
 Strasbourg |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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e
(@etbiebs) reported
@Viber is there any way I can contact one of your employees directly for an issue with the app? Because I‘m trying to contact you from your support site, but no one is helping me..
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Louise
(@bitsywis) reported
@ViberHelp my account is blocked when I was transferring my data to my new phone and it says it cannot be unblocked. Is there still a way to fix this?
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rabaca
(@rabaca14) reported
@DrHaseeb90 @Viber My account also got hacked and support service aren't doing anything about it, so l contacted (cyberdigitalhelpdesk) on instagram he successfully retrieved my account. he's legit and reliable
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RayeMond
(@monish0122) reported
@ViberHelp i need help to unblock my company number please.
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Art x Stephanie Rue
(@Ms_StephanieRue) reported
@GdoubleU92 @ViberHelp @Viber Exactly! They don't give us an option to appeal at all or communicate with an agent! Terrible Customer service.
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Christian Rooney
(@Ochohepojames1) reported
@yu_kapitanova @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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nik g
(@mrnikg) reported
@Viber Hi @Viber ,for some unknown reason your team have blocked my 8 years account twice today with no explanation other than he was picked up a spam and they refuse to unblock it…he has 5 contacts on his phone,can someone please help because customer services were rude and unhelpful!
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Mg Marna(Myittha)
(@marna_mg) reported
@Viber Have you blocked my number? If you have, please unblock my number(+959******639).plz........🙏 help me.
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Gokul
(@JohnGokul) reported
@ViberHelp my number was marked spam but I didn't spam. Can you please help unban my account. 9738189738. I tried raising ticket but it just give the auto reply can't unban. Please help
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Christian Rooney
(@Ochohepojames1) reported
@denys_zaitsev @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Mg Marna(Myittha)
(@marna_mg) reported
@ViberHelp Have you blocked my number(+959760***639)? If you have,please unblocked my number. Please .....🙏 help me.
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Abhinav
(@Abhinav21Pandey) reported
@Viber my account is blocked kindly help to enable it.
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Sarthak
(@_sarthakkaushik) reported
@ViberHelp @Viber I'm trying to make a call but I get the error that call failed. I contacted support and they told me my account marked as spam even though I only dialed my parent's number. Please take a look into it. I appreciate if you can unblock my account.
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Christian Rooney
(@Ochohepojames1) reported
@mihali4boroda4 @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Christian Rooney
(@Ochohepojames1) reported
@rabaca14 @denys_zaitsev @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Sarthak
(@_sarthakkaushik) reported
@ViberHelp @Viber I'm trying to make a call through viber out but I get the error "call failed". I contacted support and they told me my account marked as spam even though I only dialed my parent's number. Please take a look into it. I appreciate if you can unblock my account.
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rabaca
(@rabaca14) reported
@denys_zaitsev @Viber My account also got hacked and support service aren't doing anything about it, so l contacted (cyberdigitalhelpdesk) on instagram he successfully retrieved my account. he's legit and reliable
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Scotch Living
(@Scotch_Living) reported
@ViberHelp It’s a simple query, can you not just answer here? Or point me to a help and support guide? Don’t have time for a form, thanks.
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Mg Marna(Myittha)
(@marna_mg) reported
@Viber Have you blocked my number(+959760***639)? If you have,please unblocked my number. Please .....🙏 help me.
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Hidayat Hussain
(@Hidayat52560588) reported
@ViberHelp Hi viber please solve my problem.its 10 days that i have problem with Viber call out
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Hidayat Hussain
(@Hidayat52560588) reported
@ViberHelp Viber is not solve my problem.viber is lying
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Art x Stephanie Rue
(@Ms_StephanieRue) reported
@jimgerakaris @ViberHelp I think they don't care abt their customers anymore. Hey only give canned messages and cannot provide agents to answer help requests.
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Kulas🇵🇭🏳🌈
(@Infrarhein91) reported
from
Imus City, Calabarzon
@ViberHelp need help please
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PBont
(@PGABont) reported
@ViberHelp Can you help me with a paid plan issue?
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp Nearly a month and still no actual customer service......and you actually charge for some of your services? So where's the resolution? Where are all the actual people who "care so much about their users"?
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Sarthak
(@_sarthakkaushik) reported
@ViberHelp I'm trying to make a call but I get the error that call failed. I think my account marked as spam even though I only dialed my parent's number. Please take a look into it. I appreciate if you can unblock my account.
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Louise
(@bitsywis) reported
@ViberHelp @RichardHermanto Hi I am experiencing the same issue. I need to register to viber due to work purposes
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Nouh_Ayad
(@NouhAyad1) reported
@ViberHelp hi i have a problem, i can't activate my account I have a Samsung Galaxy M32 made in India, android 11
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Kapitanovaa
(@yu_kapitanova) reported
@Viber Please, help. My friend was blocked in Viber. We can't communicate with him. Help me!
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Aditya Agrawal
(@adiagrawal13) reported
@ViberHelp @Viber @Viber4Business I have a worldwide unlimited calling plan for Viber. I am unable to call, it fails. This is recurring issue that has happened many times. I am long time customer on this subscription. This is very disappointing