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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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App Crashing (34%)
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Messaging (26%)
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Connection (23%)
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Multimedia (11%)
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Sign in (4%)
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Glitches (2%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sofia |
Messaging | |
 Tübingen |
Messaging | |
 Yangon |
Multimedia | |
 Yerevan |
Messaging | |
| Thüngersheim |
Messaging | |
 Calvisson |
Multimedia |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Mg Marna(Myittha)
(@marna_mg) reported
@keensi1st @Viber My Instagram apk has an error. 😢
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n66ryw8dv4
(@n66ryw8dv4) reported
Hi @ViberHelp How can I contact your customer support? I was able to use it for a few hours earlier today but suddenly my account got blocked. I submitted a ticket but my number is still blocked. Can you please help me? I have to contact someone via @Viber Thanks. #viber
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Nouh_Ayad
(@NouhAyad1) reported
@ViberHelp hi i have a problem, i can't activate my account I have a Samsung Galaxy M32 made in India, android 11
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Y.Z.
(@dmm_yz) reported
@ViberHelp Hi @ViberHelp @Viber unblock and activate my account. It's my first time using it yet you labeled my account as "source of SPAM". Please fix it :(
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Y.Z.
(@dmm_yz) reported
@ViberHelp Hey Viber, can't login my account, can i talk with somebody from support, because i used the contact form and no answer @ViberHelp 🙏🙏
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Jim
(@jim4wvu) reported
@ViberHelp okay the translation service in the app isn’t working.
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Louise
(@bitsywis) reported
@ViberHelp @RichardHermanto Hi I am experiencing the same issue. I need to register to viber due to work purposes
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Harry
(@Harry_Bonkers) reported
@ViberHelp @ViberHelp there is no option to open a ticket. Just links to other troubleshooting issues besides the one i am asking about. Do you have a solution for restoring the desktop version entire history to the mobile android version?
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e
(@etbiebs) reported
@Viber is there any way I can contact one of your employees directly for an issue with the app? Because I‘m trying to contact you from your support site, but no one is helping me..
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp Nearly a month and still no actual customer service......and you actually charge for some of your services? So where's the resolution? Where are all the actual people who "care so much about their users"?
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp Some actual help would be great please. I DIDN'T RECIEVE AN ACTIVATION CODE AND NEXT I'M BLOCKED WTF. its been nearly 2 months. Nothing. You guys don't care about anyone who uses your app. #usewhatsapp
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Michael angelo amarante
(@AthenagAmarante) reported
@ViberHelp hello pls help me for understand for my problem in my app new user here
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Rupesh
(@JoShi0109) reported
@ViberHelp my account got blocked for reasons unknown! I was creating a viber community for my office purpose and got blocked! Can you help with that please! Its the only number i use. 80% of my work is done via viber. #help plzzz
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Prashant Mishra
(@Prashan09580405) reported
@ViberHelp I am experiencing most pathetic customer service with you . Your customer support is not even replying to my mails. Is this the way to treat your customers.
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Raj
(@rky_social) reported
@ViberHelp call connectivity issues, just purchased call world plan but can't use it. Please refund
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Waki Boo
(@DonciscO564) reported
@ViberHelp Hi guys can I get some help? I really need to use my viber
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Sarita
(@Sarita17407228) reported
@ViberHelp I can login to my viber account . The activation is always failed.plzzzzzzzzz guide me how to solves that. Uninstall ,reinstall already tried
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Kit Ianros Carrera
(@kit_ianros) reported
@Viber Good day! My Viber on Desktop syncing stuck at 25%, my phone stuck at 49% and sometimes at 50%, then desktop/laptop - Windows/Mac, both stuck at 25%. How do I find which cause the problem?
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Gokul
(@JohnGokul) reported
@ViberHelp my number was marked spam but I didn't spam. Can you please help unban my account. 9738189738. I tried raising ticket but it just give the auto reply can't unban. Please help
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IT Master
(@it_master_07) reported
@ViberHelp Why can't I restore Viber data? For some reason, even though its connected to the google account itself, it wouldn't restore the data for some freaking reason. Is there a problem with Viber at the moment, or is there a way to fix it?
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Rain
(@PurpleRain04) reported
@Viber @ViberHelp your desktop app keeps crashing. Every time there's a new update, it happens. I have uninstalled and installed it several times already. Help, please.
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Danny Vu
(@kitkatlover2016) reported
@Viber Hi Viber I'm having trouble activating my viber account & they didn't send me a code.
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Mg Marna(Myittha)
(@marna_mg) reported
@ChrisBe87 @Viber My instagram has error.😢
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lav singh
(@singhlav) reported
@Viber @ViberHelp do you really bother about customer issues?
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ViberHelp
(@ViberHelp) reported
@Reeddaoud @Viber Hi, Sorry for any inconvenience, the translation service should be back already. Please try using it again now.
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Jazz
(@jzlnlo) reported
Hi @ViberHelp @Viber unblock and activate my account. It's my first time using it yet you labeled my account as "source of SPAM". Please fix it
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Gokul
(@JohnGokul) reported
@ViberHelp @ViberHelp please help. I have raised several cases but all I get is automatic answers.
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Louise
(@bitsywis) reported
@ViberHelp I already submitted several tickets and I get bot replies only. What kind of customer service is this?!!!!!
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Geto
(@Geto29218812) reported
@Viber I wrote to you yesterday, you didn't answer me, fix the technical problem on Viber, it's not your fault, my number is interested, will you unblock it for me or I don't expect an answer
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Ibrahim Shinbira
(@IShinbira) reported
@Viber hi, the activation failed for some reason, can you help