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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Connection (53%)
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Messaging (29%)
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Multimedia (12%)
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Sign in (6%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlottetown |
Multimedia | |
 Oradea |
Connection | |
 Vårsta |
Connection | |
 Sydney |
Connection | |
 Houston |
Connection | |
 Taipei |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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ZenscapePhoto
(@ZenscapeP) reported
from
Edinburgh, Scotland
@ViberHelp I have not received any case numbers apart from that automatic email I screenshot. Would my phone number help? Thanks for looking into this btw.
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doctype!
(@ZoranSt0451138) reported
@Viber What are you? help, support, contact service, one version for for this, support for another device error here error there. If you can be more complicated please be sow.
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hacktechspy
(@emmanue36370740) reported
@parkar_fahim @ViberHelp the only Help contact us on tiktok@hacktechspy
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Manapalayafah
(@manapalayafah) reported
@viber why did you need to cut off so-called independent republics of Lugansk and Donetsk? You do understand, that there are plenty connections, still, between the western and eastern Ukraine? That relatives live by both sides, that mobile connection is not working between them?
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Atanas Georgiev 🇺🇦
(@AtanasGee) reported
.@Viber Notifying people who have your phone number that you've installed your app is a no-no! Fix your app! #whatcouldgowrong
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John Hinz
(@TheRealJohnabis) reported
@ViberHelp I was recently added to a group chat that was a scam, I tried warning multiple people about the scam. Unfortunately looks like the scammer reported me as a spammer as they had multiple accounts posing as real people and now I can't use Viber anymore. Please help!
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Will Grayson
(@GdoubleU92) reported
@ViberHelp @Viber I've done this and you keep sending me an automated response.....so will i receive an actual person to help resolve the issue?
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Dwi Ratna
(@dwiratna_s) reported
@ViberHelp halo viber, i need your help i just activated my account yesterday, i can received messages to someone but i can't send messages. Please help me, thankyou
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Fergus Gallagher
(@fergusgallagher) reported
@ViberHelp Is there any way to appeal about being blocked as a spammer which is surely an error? I have tried a few times via the support form but I get a robo-response telling me the block is permanent.
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Myrcelle
(@Marcel13081325) reported
@Viber I'm trying to transfer my viber account to my new phone but it is sending the code to my old sim card which has no network service since I moved out of Ukraine, and data roaming is not working either.
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp day 3 and still your customer service is non existent.
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MA.
(@InahNyo95) reported
@ViberHelp everyday i have to unsintall and reinstall your app to use it... i'm not sure if it's a @Microsoft problem or a @Viber problem
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Zoran Gavric
(@gavricz) reported
Not to be complaining but @Viber is one crappy software. Trying to make a backup is a delicate operation like driving a SUV on 2 mm thin ice. They had this issue for 4-5 years and haven’t improved it. It’s a pretty vital aspect for people so one think it would be a priority.
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Princess Alba
(@_princessalba) reported
@ViberHelp Hi do you have any technical support I can speak or have a chat? I need to fix some issues about my app. Thank you!
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Jeff Salazar
(@jtsalazar_) reported
@ViberHelp I can’t send photos. Is there an ongoing issue?
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp I have already opened a private ticket and you only reply with an automated message. As previously stated my numbers blocked for spam. You send an automated messaged stating as such. How am i supposed to rectify this error when you keep sending an auto response?
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Waetform
(@waetform) reported
@ViberHelp Viber Mac Air has started deleting certain chat history. In one group chat all history was deleted on the Mac. In another, the history between me and another person was deleted and it affected my iPhone as well. What can I do? Restore didn't help.
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Zoran Gavric
(@gavricz) reported
So I pressed the backup button, got a error message (generic one they use for all errors), during the time I’m writing this I can se that my latest backup date changed and I have a fresh backup. Either way if the backup went through it still shows that @ViberHelp does not care.
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💗💗💗
(@gozunsheng) reported
@Viber fix your desktop application. Just… fix.
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Mason
(@mason_heiz) reported
@Viber My number cannot be set up on the app! I have the latest IOS15.4 version but when I put my phone number it gives me a Failed Error. Email is sent to the help center but problem still exists. Please Help!!
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Tech lover
(@techplusss) reported
@Viber hi, please can you help. I dont have access again to the registered number on my viber. Please can you help swap my number?
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☆no.apologies☆
(@1daynearer) reported
Hey @Viber you've blocked my Dad 😭. I've logged a support ticket for him, can someone help us?! We need to get him back on the app!
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Zoran Gavric
(@gavricz) reported
@ViberHelp Yes I have a ticket number. Not sure I want to post it here. I did manage to do backup, but as I wrote I pressed the button > got a error message > left the phone open > 15 minutes later the latest backup date was changed. So you clearly have a bug.
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John Hinz
(@TheRealJohnabis) reported
@ViberHelp @Viber Can someone help me? I can no longer use viber. I opened up 2 tickets yet no one has gotten back to me..
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vishal
(@vishalmoliya__) reported
@Viber @ViberHelp i have purchased a 1 month unlimited calling plan but after a week my account automatically blocked by viber i contact you so many times but there is no one response me. Help me 1 month time is clocking I loss my 2 week on account block. Who pay for 2week?
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp Day number 2: Unfairly blocked and you have an automated hep service....How do you intend on helping anyone with tech issues?
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Will Grayson
(@GdoubleU92) reported
@ViberHelp @Viber I've given you my number and keep receiving an automated response. How is this customer service?
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Paul Carter
(@PaultheCarter) reported
@Viber messages were failing to send and, after reinstalling app got an 'Activation' Failed error on registration. Help page suggests I contact you for help with this?
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Yoriqin🌙
(@yoriqin) reported
@Viber How can i contact to customer service? my account was blocked
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Дніпро, BestAlex 🇺🇦✌️
(@BestAlex) reported
@Viber @ViberHelp My Viber +38068414xxyy on Android phone don't work since May, 20, 2022 - activation error. Please unlock my number and let me use Viber.