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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (79%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (1%)
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Matchmaking (1%)
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Hacking / Cheating (1%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Madison |
Sign in | |
 Salon-de-Provence |
Sign in | |
| Paris |
Hacking / Cheating | |
 Wollerau |
Sign in | |
| Fort Worth |
Online Play | |
 Berlin |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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ً ً
(@NanaIDPEACEB) reported
Ubisoft would much rather spend money on butchering the lore to rainbow than fixing their game bc wdym my irl just smoked his ps5 because of a map glitch
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Fran
(@_coastalgrove) reported
@NikTekOfficial ... if only Ubisoft, instead of develop a game by year, and only focus in just one project at time, with good story, a living open world, good characters, etc, they will don't have the problem that they have right now with the gaming community
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Bryce
(@MR_BRYCEZENO) reported
@Rainbow6Game @Ubisoft Ubi my crossplay is not working im trying to turn back on and it’s not working what do I do ?
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Nicolas Braga
(@Nicolas60878072) reported
@Ubisoft @Rainbow6Game I am sick of hitting people in the head and they aren’t dying fix this **** now
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Matthius
(@its_Matthu) reported
@Ubisoft if hackers can pick and choose who's game to crash I don't think I'll ever return to this game again. That's a serious client security issue. My entire team reported them as it was blatant aim locking and wall hacks.
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MagesticTofu
(@MagesticTofu) reported
Who else is having issues with purchases on the ubisoft connect overlay? @UbisoftSupport @Rainbow6Game
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MagesticTofu
(@MagesticTofu) reported
@UbisoftSupport Players are having issues using the integrated store in Siege X. The game will not allow me to purchase anything that requires the ubisoft connect overlay to purchase.
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MrMolero #ThankYouToriyama
(@SrMolero49) reported
@emj2311 @ACN_Daily The problem was that Ubisoft never gave Kassandra a real personality despite the player having the ability to choose her dialogues. CD Project Red made an awesome job with Geralt, giving him a personality even though you have to make some choices in the game's dialogues
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Dylan Rossi
(@DylanRossi15) reported
@UbisoftSupport I'm having trouble getting back my old account and I sent a ticket to ubisoft support (case 23780584) and it's been more than two days. Is this the normal response time?
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Tyler Betsey’s Burner (********)
(@HeavyOnCuse) reported
@Rainbow6Game CROSSPLAY GLITCH FIX::: Go to your saved data and delete your siege saved data, since all your siege stuff is tied to your Ubisoft account. Make sure you know your Ubisoft login before doing so. Once you’ve deleted your save data it should let you switch that’s what worked 4 me
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Kloud
(@1_kloud98404) reported
@ForHonorGame Don't forget, your playerbase has been asking for cross progression. Also don't forget other Ubisoft live service games already have cross progression!
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El_greenos1✨🗿
(@EGreenos1) reported
Ubisoft have pulled the biggest heist ever with siege x all the same connection issues and bugs are still here the sound is washy and nowhere near what we had in the TS pingers and cheaters are still everywhere it's just a graphics upgrade. Can't believe we fell for it.
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Terry
(@TerryHB_) reported
@GEARSHEAD84 @PaulLivo Even early on in Rainbow Six Siege, there was a cheater problem but Ubisoft cared enough to commit to the game, and now we're celebrating 10 years later. Cheating on PC kills a game when the developer allows it to. This is a Coalition issue.
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Coltin Smith
(@ColtinSmith0104) reported
@Ubisoft why do yall introduce a “new game” with siege x but still cant fix the matchmaking 😭
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(C)iaran
(@flixQPR) reported
Why does it take 10 ******* mags to kill mozzie holy **** Ubisoft fix your *** ******* game
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DeerSZN🦌
(@FR3AKYTim3) reported
@Ubisoft If Ubisoft’s games are bad, their customer support is worse. Dealing with Ubisoft Support feels like yelling into a void—except the void would probably respond faster. You submit a ticket and wait days (if not weeks) for a copy-paste response that has nothing to do with your actual issue. Want to talk to a real human? Good luck. Their chatbot loops you in circles like it’s programmed to waste your time. Whether it’s a broken game, missing content, or an account issue, the answer is always the same: “We’re aware of the issue.” And then… silence. No updates, no resolution, just canned replies and links to useless FAQ articles. At times, they even close tickets without resolving anything, forcing you to start the miserable process all over again. Trying to get a refund? Prepare to fight a bureaucratic boss battle harder than any in Assassin’s Creed. Even when you’re clearly entitled to one, Ubisoft Support does everything it can to stall, deny, or redirect you until you give up out of frustration. Ubisoft’s customer service isn’t just bad—it’s disrespectful. It treats loyal players like nuisances instead of paying customers. If you ever run into an issue with one of their games (and you will), don’t expect help. Expect to be ignored, gaslit, or sent in a never-ending loop of “Have you tried turning it off and on again?” Avoid the headache. Avoid Ubisoft.
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DeerSZN🦌
(@FR3AKYTim3) reported
Ubisoft you suck If Ubisoft’s games are bad, their customer support is worse. Dealing with Ubisoft Support feels like yelling into a void—except the void would probably respond faster. You submit a ticket and wait days (if not weeks) for a copy-paste response that has nothing to do with your actual issue. Want to talk to a real human? Good luck. Their chatbot loops you in circles like it’s programmed to waste your time. Whether it’s a broken game, missing content, or an account issue, the answer is always the same: “We’re aware of the issue.” And then… silence. No updates, no resolution, just canned replies and links to useless FAQ articles. At times, they even close tickets without resolving anything, forcing you to start the miserable process all over again. Trying to get a refund? Prepare to fight a bureaucratic boss battle harder than any in Assassin’s Creed. Even when you’re clearly entitled to one, Ubisoft Support does everything it can to stall, deny, or redirect you until you give up out of frustration. Ubisoft’s customer service isn’t just bad—it’s disrespectful. It treats loyal players like nuisances instead of paying customers. If you ever run into an issue with one of their games (and you will), don’t expect help. Expect to be ignored, gaslit, or sent in a never-ending loop of “Have you tried turning it off and on again?” Avoid the headache. Avoid Ubisoft.
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FunhouseWraith
(@Funhouse_Wraith) reported
@Pirat_Nation Live service games are awful for the most part. Ubisoft killed Ghost Recon when they went live service. Sony is just killing itself.
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Skryzer
(@Skryzer3) reported
@UbisoftSupport My game recently frozen whilst in a ranked game, this hasn't happened before until siege x, i sent a crash report, however I did get banned from the game, there was also quite a few problems with ubisoft connect having errors - ubisoft - skryzer_2121
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30% for another year
(@HailZera) reported
Ubisoft devs are all shield crutches there is no actual way that shields have remained absurdly broken and THEY BUFF THE WORST ONE
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Ayzutho Artz
(@Ayzutho_Artz) reported
@GwabaBlast I bought a Steamdeck to play my steam games on the go, I can't play all of them. Great system, just wish every game was compatible with it. I want to play Far Cry 5 on the go dammit, but that's a Ubisoft issue, because Ubisoft sucks
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eric bloem
(@er1xinty) reported
@Ubisoft @Rainbow6Game idk if u know this but sometimes your game on ps5 will just mute itself then freeze, then when I close out the game it will cause my ps5 to give me an error code, then it will cause my ps5 to be stuck in a “please wait” screen and stay like that forever.
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FallenOne
(@FallenOne58035) reported
@thdxr ubisoft and blizzard are probably the worst (consistently delivering bad, laggy and slow games for years), I'll never forgive blizzard for making the warcraft 3 reforged UI a web browser locked to 30fps and 2seconds input lag on every click, not to mention the 20GB ram usage
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Mxntis 🇫🇷
(@Mxntiis) reported
Fix ur dead game @ncjack_ Ubisoft has become a big gay company. You released Siege X with the most broken sound of the last 10 years. Your AI Anti cheat that you activated on May 27 has banned 30% 1/3 of legit and you're proud of it. And we should be happy to play the game.
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Hesham
(@HeBeRamin) reported
@Unreal_GS @fettR6S Let’s just hope it’s a good nerf not a broken one cause it’s ubisoft after all and they have a talent for ******* up
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MrDunetrader
(@MrDunetrader) reported
@Pirat_Nation Right, because this is clearly what gamers want, more live service slop. Why not turn everything single-player retroactively into some mandatory live service slop like a lot of the Ubisoft stuff? Because that worked out so well? 👀
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flavio
(@flaviochilling) reported
@nathanj3001 @MentalistC_ @Rainbow6Game u bought it in 2015 tho, right? I think the issue here is that people played the beta/alpha, but didn't buy the full game/didn't connect to ubisoft connect until january 2016
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c
(@xolabands) reported
first legit game out of 3 played today but somehow ubisoft decides i have 400 ping with no lag spikes no issues on any speed test cheers bro keep it up @Ubisoft @Rainbow6Game @UbisoftSupport are your servers in ******* israel u melts
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Astocky
(@A_stocky) reported
Siege x is the same problems with new audio. Cheaters, **** matchmaking, terrible desync, aweful hit reg, etc… Epic fail for Ubisoft
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𝔸𝕟𝕕𝕪 𝔾𝕒𝕦𝕝𝕕
(@AGauld93) reported
@RidersRepublic @Ubisoft please fix Trick Battles 😩