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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (46%)
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Online Play (28%)
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Matchmaking (15%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Göppingen |
Sign in | |
 Townsville |
Sign in | |
| Adelaide |
Sign in | |
| Adelaide |
Sign in | |
 Chino Hills |
Sign in | |
 Naples |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Sum Bow Dee
(@kanakafarian808) reported
@ennovynagem @Tishgashhh @UbisoftSupport Unfortunately it did not, I managed to fix my manual saves though, some how I had Ubisoft Connect installed on both of my drives so the game loaded saves on my HDD not my SSD where my saves were originally. Still have fast travel and saving issues though...
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Supertriggerd
(@Supertriggerd1) reported
@Ubisoft So u fixed the bug crashing my game ty, can u please fix the bug causing the game to black screen after a elevator load screen in one of the last few missions
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Rainbow Six Siege
(@Rainbow6Game) reported
@pasta1455 Adding items to the in-game store for free can cause issues when redeeming, which is why it has to be 1 renown which every user will be able to achieve. Rainbow Six Siege and Ubisoft do not profit from renown being spent in the game.
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dr.oldboi
(@OldboiDr) reported
@dark1x I think this is an issue with Ubisoft's approach to open world in general, it feels like their formula hasn't changed since 2008 and is just really dated.
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PS5🤴GAMER
(@Indrawan888999) reported
@Dachsjaeger @dark1x If ubisoft wont fix it then dont buy tgis game, dont spend your money for a bad version of the game. Something happen on their devs that downgrade the ps5 version. Very weird
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David Gaines
(@stlcty03) reported
@ProteusXL I always said in regards to Ubisoft games they were the issue. Not saying you are telling me I didn’t just saying in general terms. They are trash man. Reskin games with the same basic *** mechanics. Not ******* with them.
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Dave Gilbert
(@WadjetEyeGames) reported
Trying to play #ACvalhalla on my PS4. It requires a Ubisoft Connect login to even play. Fine. I create an account and sign in. And then it just hangs on the loading screen for several minutes before asking me to login again. Anyone else having this problem? @UbisoftSupport?
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Jess Košt'ál
(@zugiexiii) reported
Even more glitching. Game didn't auto save for over four hours. Stability issues. Game literally freezing everytime a fight/battle is happening. Lots of clipping. #AssassinsCreedValhalla #Ubisoft #XboxOneX
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Parag Nair
(@paragnair) reported
@UbisoftSupport Is there an issue with the Ubisoft Servers? Have not been able to use JustDance Unlimited since yesterday.
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PS5🤴GAMER
(@Indrawan888999) reported
@dark1x @FIXCOLIN @Dachsjaeger If ubisoft wont fix it then dont buy this game, dont spend money for bad version of the game
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🍁Mustafa🍁
(@AidenMux) reported
@Optimus_Code @Ubisoft @Xbox Yes Code, we need to raise this issue up, regardless the reason behind the downgrade, Ubi has really shat on the PS5 version with this new update.
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Gingerhitman
(@Gingerhitman1) reported
@Optimus_Code @Ubisoft Wow if this was done intentionally to make the xbox version look and Run better than ps5 version then ubisoft need to fix this **** fast before it gets picked up by big media and turns it into a PR **** show
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Michael ODonnell
(@MichaeIODonnell) reported
@Ubisoft @Rainbow6Game fix ur servers cant play a full game without getting a connection error and 3 people getting kicked per round
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Son of Atom
(@foxygames_uk) reported
🪓 Really enjoying this game, and it's great that Series S got a 60fps mode, but.. who the F*** was asking for a #PS5 / #XboxSeriesX 30fps Quality Mode?? What a waste of dev resources.. fix the F***ing game Ubisoft, c'mon!! #AssassinsCreedValhalla
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Noel Edwards
(@iamnoeledwards) reported
@UbisoftSupport Hi Ubisoft, I'm still waiting to hear from you regarding the problem of not being able to upgrade my retail PS4 versions of Assassin's Creed Valhalla & Watch Dogs Legion to the PS5 version. I DM'd you a week ago.
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Nichian Aeonix
(@NichianAeonix) reported
@foxygames_uk Allegedly, delete the game and re-install post patch to resolve PS5 issues. Some theorize that Ubisoft turned off vSync or something .. or, others that the patch being installed after the game triggered an issue. No idea personally.
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Phil | COMMS OPEN!! check pinned | RWBYV8 SPOILERS
(@odaphii) reported
man I've had an issue with Ubisoft and their store for SEVEN. TEEN. DAYS. and they've done nothing to help I love being a paying customer @UbisoftSupport
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Jordi
(@itzAFlyingMunch) reported
No matter what is the reason @Ubisoft @assassinscreed the latch you got to the #PS5 has downgraded the game when it had good performance before. Fix it asap, for now not getting any game of your company untill it is resolved
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ian broderick
(@broders123) reported
@UbisoftSupport I cannot access the assassin creed valhalla in game store or ubisoft connect as I get online service error is there an issue with our servers I always get error code 0x7000015f
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Paul Barber
(@PaulBar38160184) reported
@RoninStrife @PlayStation I has no problems with assassin's creed Valhalla from the start it looked beautiful on my series X but now it's better cheers ubisoft 👍
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Jordi
(@itzAFlyingMunch) reported
No matter what is the reason @Ubisoft @assassinscreed the patch you got to the #PS5 has downgraded the game when it had good performance before. Fix it asap, for now not getting any game from your company untill it is resolved
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CJ_Villain
(@bvs_cj_villain) reported
@Ubisoft Why all of a sudden after an update for Valhalla it doesn't save any progress or allow fast travel. 26hrs plus and it's ruined. Thing you need to fix it again properly ?
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"Be Excited FC"
(@GoonerCraig41) reported
@Jorraptor It's funny how @Ubisoft @assassinscreed fix small glitches yet don't address bigger problems such as stability application errors ruining the experience on PS4 after the patch their useless at fixing their games, Valhalla was launched broken .
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Todd Snethen
(@ToddSnethen) reported
Still no fix for In the Absence of an Ealdorman quest in Lincolnshire unfortunately my main story is still stalled out because of grabbing a brooch too soon. @Ubisoft #ACvalhalla
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Lachlan - TheTacticalBrit 🇬🇧
(@TheTacticalBrit) reported
@dark1x The problem with assassins creed is they are now reliant on a cookie cutter formula of open worlds and side activities. It was the story and dialogue that used to be the huge pull for their games, but ubisoft has abandoned that in AC and Far Cry
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Notorious D.R.E
(@_NotoriousDRE) reported
Hearing that @Ubisoft has gimped the #PS5 version of #AssassinsCreedValhalla due to the update. Personally I haven’t experienced these fps drops in the 40’s but I have seen vids. Ubisoft needs to fix it asap.
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石田五郎
(@IshidaGorou) reported
@UbisoftSupport So Ubisoft when fix the ps4 trophy bug?
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Henri
(@HitupHenri) reported
@KnightGriever @Ubisoft This is 100% unacceptable I would expect a fix coming into the weekend.
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Booker DeWitt
(@BlueEyedClark) reported
@BulldogLXXIII @GAMEdigital Never had an issue like this with a Ubisoft game. That being said I lost 30+ hours of gameplay and I’m completely deflated and enraged all at the same time 😑
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Sami
(@OfficialSami1) reported
@foxygames_uk Probs because they might’ve did some invalid codings but don’t worry it’ll work again, they will fix it, like all previous Ubisoft games, they all play the same on Xbox and PlayStation