Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (20%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	4 days ago
Villefranche-sur-Saône	Sign in	4 days ago
Ciudad Jardín	Glitches	5 days ago
Montréal	Sign in	5 days ago
Haguenau	Sign in	6 days ago
Val-d'Or	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  val (@exceedorbit) reported 6 minutes ago

  @SpekterAlt @ArifxD_v2 @InveighYT AC4 doesn't have any translation issues that I know about, unlike Ubisoft with ACfA. SEGA was kind of the goat because they were the ONLY publisher to translate the game manual. ACfA and 5thgen do not have manuals and FromSoft expected you to have read them before you play lol

• 
  NCGhostOfLOWERD (@of_nc72696) reported 7 minutes ago

  @IdleSloth84_ So when they just put PC are they including Battlenet(I know same company), Steam, Epic, EA, Ubisoft, and GOG Galaxy? Cloud kinda screams GeForce Now, Luna, and Netflix. I'm just sayin...if it ain't broke don't fix it. In a way though that's assuming the consumer has a device and thinks THIS IS AN XBOX...

• 
  Anthony Soprano (@TonySopranoLCN) reported 10 minutes ago

  @philthatremains I do not miss games without patches. Being able to fix broken **** on the fly is great...I like content patches and **** too...and DLC expansions. Yeah, some of it is whack (anything Ubisoft) but mostly the problem is greed...

• 
  Splooto's mangled corpse (@XxGG_sexualxX) reported 11 minutes ago

  Rockstar is not immune to ****** smarmy business practices, I've never denied that. But they are not the first, that is what I have an issue with regarding the current discourse. UBISOFT was first and GAMEFREAK/NINTENDO normalized R* is just player 3 in the anti consumer game.

• 
  Fury (@FilthandFury411) reported 11 minutes ago

  @Jorraptor @TheRealZephryss Bro we are not gate keeping. We like the old AC game and not the new ones. If the new ones don't sell due to old fans not buying them that not my problem. If Ubisoft want to change what work fine. Im not buy it.

• 
  Jacob Marsh (@JohnMar39804972) reported 13 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Jetsfanfan (@jetsfanfan) reported 15 minutes ago

  This might be the worst state of gaming I’ve ever seen in my entire life time. The video game market ******* sucks - every game is a cash grab with paywalls, the same 4 orgs make the same game YoY just reskinning it - EA, Ubisoft, Activision, 2K…. Every game feels dry and boring or a copy cat of a game that was successful… when we finally get a game that is like the “next Fortnite” the game (Arc Raiders) takes 2 months off in its prime and then give it the worst live service updates imaginable …. Even the streamers are having hard times picking games that interest people, outside of peanut and co you even have Kai and Speed playing ******* Minecraft a ******* dinosaur… 0 creativity, 0 vision from half of these orgs…. It has everyone begging for GTA6 which yea it’ll be sick and I can’t wait but damn one good game that we all in a way know what to expect at least at its core is not enough to move me to be excited about gaming…. How tf does SONY and Microsoft expect people to buy new consoles when gaming is in the ******* toilet

• 
  Terry (@terrybearlawyer) reported 21 minutes ago

  @UbisoftSupport In July, I opened Case: 26307539. My Monopoly Star Wars Heroes vs Villains PS5 code (a Ubisoft code) for Jawa and Stormtrooper Dice sets shows as MLB The Show 26 Digital Pre-Order, instead. The issue is escalated but I've heard nothing since July. Please help me!

• 
  Topher Morris (@Goldenfoxx) reported 22 minutes ago

  @RavenMentore @K__Med If the problem was bias alone, we wouldn't have been having this conversation, culturally, for TWELVE YEARS now. The problem, much like influencers who have relationships with Ubisoft, is that Kotaku, IGN, etc's biases are bought and paid for.

• 
  Seiba🗡️ (@Tsuki_Seiba) reported 24 minutes ago

  @Jeans_TV The AAA gaming industry isn't even close to collapsing tho, I've heard this narrative repeated for the past decade and never once has it come close to being true. The only company that is really in trouble is Ubisoft and that's moreso their own fault from being severely out of touch with consumers. But also investing money on projects that end up being cancelled instead of putting more money into existing live service titles(Rainbow Six Siege and For Honor).

• 
  Mars (@Marsormr_) reported 24 minutes ago

  @itsbesttohopoff EA Nintendo Ubisoft Sony Microsoft Rockstar is only the latest shitheel. I could go on and on. Quit being a disingenuous ****** by pretending not to understand the issue.

• 
  ZaneKaneOnAir 🇨🇦🇺🇸🇬🇧 (@zanekaneonair) reported 26 minutes ago

  @TimoTweetss This might be a hot take, but if these bosses were in a game and were handled well, no one would complain. The only problem is that it is Ubisoft.

• 
  Indignation (@Rufter91) reported 27 minutes ago

  @UbisoftSupport Hello, my ubisoft connect account has just been suspended because of, apparently, too many failed login attempts, even though I didnt attempt to login. Now I am unable to play a game that I own on steam. Any way you can help me please?

• 
  StoneRose (@StoneRose95) reported 28 minutes ago

  @UbisoftSupport @Ubisoft fix the bug in Wildlands my headgear keeps getting removed from my characters and teammates.

• 
  AG (@MankiniEnjoyer) reported 28 minutes ago

  @SynthPotato I don’t understand the hate brigade. SM2 was their only miss in 10yrs, and folks on here act like they’re Ubisoft. People forget this is their 3rd game this generation, despite Sony’s live-service meddling. Nothing but respect for that

• 
  𝓑𝓲𝓰 𝓑𝓻𝓲𝓬𝓴𝓼 (@INDOLENTRAZOR) reported 29 minutes ago

  @kaz_maniandevil Also what’s up with Rayman being in stuff now, the whole franchise seemingly ******* DIED and like after the Mario + Rabbids dlc he started being exponentially more relevant I wonder if Ubisoft had like any sort of rights issue or if they just genuinely fully forgot 😭😭

• 
  I AM A LEGEND (@IamLegend0812) reported 33 minutes ago

  @TheHiddenOneAC writing is the biggest issue we have with modern ubisoft games sadly

• 
  louis (@AgentLouisianaF) reported 35 minutes ago

  only Ubisoft would be cartoonishly evil to demand every single old game of theirs have a MANDATORY login EVERY LAUNCH AND PUT IT ON THE SHITTIEST SERVER EVER SO EVERY TIME YOU TRY TO PLAY FAR CRY 3 IT TELLS YOU THE UBISOFT SERVICE FOR ******* LETTING YOU PLAY IS UNAVAILABLE

• 
  snottiestermine 🇳🇱 (@snottiestermine) reported 36 minutes ago

  @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server

• 
  ZeroVII (@zerovii_) reported 38 minutes ago

  @EpicGarloid @fivesixtwodude Volition has **** games. Ubisoft releases nothing but **** games. Firewalk, rip. Arkane, their last games have been ***. Rocksteady made live service **** game nobody wanted and BFV was genuinely bad. Most of those don’t correlate with their social media posts. Just bad games

• 
  Cipher Of Being (@AlteredEndeavor) reported 38 minutes ago

  @MLGecko627 I don't think Sony first party games are the only ones that get attacked for this at all. Ubisoft has been getting hammered over its open world formula for years. Call of Duty gets criticized for being repetitive constantly. Sports games get criticized for yearly iterations, and I've even seen the exact criticism you're making here about seemingly everything becoming a Soulslike. I think what we see probably has a lot to do with the circles we're in and what the algorithms keep feeding us. I also don't think cinematic narrative driven action adventure games are inherently the problem. I enjoy plenty of them myself. My criticism is more about how much of Sony's major first party output has started to share a similar design philosophy, presentation, and structure. You can absolutely prefer that style of game, and I understand why someone would choose PlayStation specifically because Sony still invests heavily in it. Where I disagree is the idea that criticizing repetition means wanting these games to disappear or become Soulslikes. There's a huge amount of room for experimentation within cinematic action adventure games themselves. Different approaches to level design, storytelling, player agency, progression, combat, exploration, structure, and presentation could still produce the kind of narrative driven experiences you're talking about without abandoning the genre. I think this also connects to the larger problem with gaming discourse. Algorithms can make whatever criticism you're surrounded by feel universal. If you're heavily invested in PlayStation, you're probably going to see a disproportionate amount of PlayStation discourse. Someone heavily invested in Ubisoft, Xbox, Call of Duty, or Souls games is probably seeing an entirely different version of the supposedly "universal" gaming conversation. So I don't want Sony to stop making these games. I'd just like to see them take more chances within that space rather than feeling like the alternative has to be either the familiar Sony formula or turning everything into a Soulslike.

• 
  Munke (@VirtualMunke) reported 39 minutes ago

  @TheRAFITI69 That's not on Ubisoft though. I'd rather they take their time and get it right instead of releasing a half assed attempt only to fix it a couple weeks later. Theyre actually taking the time to quality control their shi again and im all for it

• 
  pogbum (@pogbum4040) reported 40 minutes ago

  @TheHiddenOneAC but like honestly how come professional writters dont see it but normal everyday people do? like everyone who plays ubisoft games easily see the writting problem

• 
  Miguel Dagnino (@mdagnino22) reported 42 minutes ago

  @TheDivisionGame Hi, I've had a problem for a long time, and it's been happening again lately. Ubisoft Support hasn't been able to provide a solution so far. Please, I need help, since I've put a lot of hours into the game. case: 26473524

• 
  MisterAlpha444 (@MisterAlpha444) reported 45 minutes ago

  The biggest problem Assassin’s Creed has right now is consistency. AC Origins was the first game of the RPG era and even there, the mythological elements in the Curse of the Pharaohs DLC were given context through a Piece of Eden. The characters were hallucinating and there was an explanation within the universe for why these things were happening. Then you have Odyssey, where you fight a Sphinx and several other creatures from Greek mythology. Kassandra doesn’t even really acknowledge what the Piece of Eden actually is. You defeat a mythical creature, suddenly have a Piece of Eden in your hand and an Assassin’s Creed fan knows what it is but that’s basically it. There’s barely any context. Valhalla handled it differently again. A lot of the mythology was presented through hallucinations and visions, such as Asgard, while the story also established the connection to Odin and the Isu. And this is where my biggest problem comes in. If you look at Assassin’s Creed up until Unity, or even Syndicate, the world still felt consistent. Whenever something supernatural happened, there was usually a connection to the First Civilization, Pieces of Eden or established Assassin’s Creed lore. During the RPG era, it sometimes feels like Ubisoft took the mythology and legends associated with each historical period: Ancient Egypt, Ancient Greece, the Viking Age and simply inserted them into the games because they fit the setting. I don't mind mythology itself. I mind when it feels disconnected from the story. At the same time, we had Assassin’s Creed Shadows, which had essentially zero Pieces of Eden and no mythology. And people weren't completely happy with that either. Because Shadows had incredibly Assassin’s Creed-like gameplay, but its story barely connected to what makes Assassin’s Creed feel like Assassin’s Creed. So it feels like the franchise has gone from one extreme to the other. The problem isn't mythology. The problem is that Assassin’s Creed needs to know what it actually wants to be and then build its mythology, gameplay and story around that consistently.

• 
  Joseph Borgella (@TheeJoeBorgella) reported 54 minutes ago

  As much as I love the game yeah if EA or Ubisoft did something to that scale no one would trust them again, then again they probably wouldn’t have even tried to fix it like CDPR did but that’s besides the point.

• 
  LTLuh (@HiddenTenno) reported 58 minutes ago

  @Rainbow6Game Please fix the bugged achievements on ubisoft connect and steam

• 
  Late Stage Capitalist (@notmyfullname12) reported 59 minutes ago

  @InveighYT Bungie genuinely has some of the worst consumer practices in gaming, even including companies like e.a and ubisoft. Also bungie is the reason that everything in gaming was just live service slop for the last few years. Destiny is my favorite game, but bungie harmed gaming A LOT.

• 
  Jacob Marsh (@JohnMar39804972) reported 1 hour ago

  @TheGameVerse They ruined wildlands. I uzed to play all thr time. But the new update tuin it. Now if you go to any menu all characters head gear changes to a mono nv. Its unplayable. Change clothes you have to fix all 4 members head gear. You cant even play it. Ubisoft today will ruin it.

• 
  x0Kharnage0x (Alex) (@GeneralKharnage) reported 1 hour ago

  @Ubisoft @UbisoftSupport Your games are too full of cheaters you do nothing about to even be playable online. People use cronus and lag switch all the time. You don't even moderate your ****. How are you even still selling games?