TPG Telecom outages and service status in Katoomba, New South Wales

Problems in the last 24 hours in Katoomba, New South Wales

The chart below shows the number of TPG Telecom reports we have received in the last 24 hours from users in Katoomba, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tim Williams (@mySMtips) reported 2 minutes ago

  @TPG_Telecom How do I report our company website as being SAFE to Optus? We had an issue a few wks ago and all problems have been resolved. It is now 100% clean as indicated by Google & 90+ Virus Security Site checkers. It's still being blocked by Optus / Costing us $10K a week!

• 
  Susan Brown (@official_suz13q) reported 2 minutes ago

  @TPG_Telecom my son and I are both mobile customers and can’t send sms! They keep failing to deliver! Can you help?

• 
  James Bing (@BingIsBackBaby) reported 4 minutes ago

  Vocus taking over TPG's business clients needs to be reviewed by the @ACCCgovau and NSW TIO... What a ******* **** show they are... Staff from Manila who have NFC about Australian data services. This is criminal & kills productivity. @TPG_Telecom & @VocusComm, you're done!

• 
  Myckael Mahe (@MyckaelMahe) reported 8 minutes ago

  @TPG_Telecom Hello team, Customer ID: 5170017 Address 14/90 Coogee Bay rd Coogee, NSW 2034 It looks like my internet is down. Could you please advise me. Is there any outage in Coogee at the moment or else?

• 
  Aussie bloke - who loves dogs (@rob29bennett) reported 8 minutes ago

  @TPG_Telecom had a less than satisfactory customer experience today … any chance I can get some one to contact me? Just called waited for 6 minutes for an operator to answer only to have them not hear me and hang up … time to move providers I think

• 
  माझा विचार (My Thoughts) - योग-ईश (@mazavichar) reported 10 minutes ago

  @TPG_Telecom My problem is solved. Thanks

• 
  sahil kamboj (@SAHILKAMBOJJ) reported 11 minutes ago

  @TPG_Telecom I have made a complaint on 10/01/2023 And I'm waiting for the outcome reference number 2023/01/02177. WHAT'S going on TPG is that the way to handle customer service. I lost my exam due to Your internet service and now you are denied to compensate.

• 
  Luke Giles (@lukegilesADL) reported 14 minutes ago

  comical customer service with @TPG_Telecom today. Had to explain to 3 people over 15+ mins on the phone, 3 verification codes and multiple levels of ID verification to close an account. (This was my 2nd attempt, the person I called yday said they can't close accounts after 7PM.

• 
  Rajesh Sarin (@Rajesh_Sarin) reported 15 minutes ago

  @TPG_Telecom Tpg Telecom disconnected my home Nbn yesterday for no apparent reason & promised to reconnect immediately. 24 hours since more than 10 calls.. Running pillar to posts.. Support staff is absolutely clueless and just passing the buck. Worst possible service ever.

• 
  Skarfigo (@Skarfigo) reported 16 minutes ago

  @TPG_Telecom Your best just got worse. I work from home and you’ve just updated that internet will be out until 6pm! It went dead yesterday at 10:30 pm. Same thing happened last month. Expensive, slow, unreliable internet: WTF happened Australia? @NBN_Australia #auspol