Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Problems in the last 24 hours in Launceston, State of Tasmania
The chart below shows the number of TPG Telecom reports we have received in the last 24 hours from users in Launceston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 29: Problems at TPG Telecom
TPG Telecom is having issues since 02:40 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
Total Blackout (3%)
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
@TPG_Telecom I've had lower than expected internet speed and recently so many disruptions to my service due to outages and maintenance stops. Will I be getting any refund?
@TPG_Telecom We called and the reply was generic it is for selected customers. Indirectly I was told you won’t give me discount of 5$ and add 100Mbps because you are already getting 89$ from us. We will move elsewhere if you can’t be fair with what you are offering to a customer of 2 yrs.
@TPG_Telecom It’s now day 6 and no internet and have incurred additional costs of data on my phone to work. Until this is fixed I would like to know what you can do to compensate me for these costs I’ve incurred while paying for your service which hasn’t been provided.
@TPG_Telecom bla bla. we are in 2022 @TPG_Telecom i expect you to be faster and solve issues on time - not to keep me waiting for 7 days to after 'investigate'. what if you cant solve the issue? another 7 days wait?
@TPG_Telecom Still no contact from your engineering team. Ample time to address issues for a service that I am paying for and not receiving is ridiculous. I need the internet working, it’s now been 4 days with no reliable service. When will this be fixed and addressed?
@TPG_Telecom Yes thankyou. I spoke to someone on the phone & they were really great at sorting out the issue & getting me back up & running
@TPG_Telecom I think something has severed the fiber optic cable to my NBN box, maybe a rat or something, can you make an appointment with a technician to come to my house to fix it? I sent a private message already.
@TPG_Telecom my internet is not working since last two days. This is frustrating. Would you please address the issue asap?
I’m so sorry guys but until TPG can fix this issue I’m going to have to temporarily stop streaming. Thanks for denying me of my full time job @TPG_Telecom . Been 4 days and I’ve had nothing but “situation has been escalated” and “seems to be working normally” :)
@TPG_Telecom How long will my precious internet be down for?