Telstra outages and service status in Karratha, Western Australia

Problems in the last 24 hours in Karratha, Western Australia

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Karratha, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lynn Phillips (@HappyPawsTreats) reported 39 seconds ago

  Just got an email from Telstra. Couldn't copy the image, so this is the body of the mesasage. An "apology". That's all. These people aren't serious AND they're cheap .... "Sorry we let you downLast week we let you down, and I am sorry for that. An issue in our mobile network caused significant disruption to our customers and to Australians. We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people. Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible. We understand what caused the issue and will complete a full investigation and take what we learn to make our network stronger. You have my commitment on that. More details about what occurred are available on our network outage webpage, including if you want to get in contact or make a complaint. We've also seen some reports of customers receiving calls from fraudsters trying to take advantage of this moment. Please be extra careful of calls you receive from people claiming to be from Telstra. If you're unsure, hang up and call us directly. We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted. Vicki Brady, Chief Executive Officer, Telstra📷"

• 
  Pokewood Theater (@pokewoodtheater) reported 1 minute ago

  @Telstra Not good enough, give us a few free months of service for your screw up

• 
  Andrew (@andrewrdn463) reported 2 minutes ago

  @Telstra Telstra has sent "Sorry we let you down" emails to customers but are deleting complaints. VICKI BRADY MUST RESIGN.

• 
  John Woodcroft (@jonwoodcroft) reported 4 minutes ago

  @sarahinthesen8 RE TELSTRA INQUIRY Just to reiterate: The widespread nature of the outage across all of Eastern Australia due to a single equipment failure is cause for concern. It suggests a reconfiguration of infrastructure is required so outages are regionally confined.

• 
  Australian Tesla Owners (@AusTeslaOwners) reported 4 minutes ago

  PSA from Teslascope on missing data due to the Telstra outage.

• 
  wild (@wild68223259) reported 5 minutes ago

  It was all the go in the 1980s to make up for the inflation created by the Vietnam War and the abrupt increase in oil prices. That’s when we got the economic rationalists - tax cuts for the rich, razor gangs for everyone else. Welfare and public service cuts, deregulation of banks and privatisation. Back story is interesting - same folks at work behind the scenes. Yes, GDP went up, but wealth only flowed to the top end. At least Labor under pressure, only semi privatised Telstra and retained controlling shares. Qantas was different. Comm Bank should have at least mostly stayed public -my Mum only had a chance at getting a house because of it, but if we add in subsidies and failures, it has largely cost taxpayers far more and not just financially. It did however, enable operators and shareholders to get rich.

• 
  Drew Morphettville (@Goldenjocks) reported 7 minutes ago

  @Larryjamieson_ >ABC demands Telstra pay a jeet half of lost fare, claims a booking was confirmed from Tullamarine to Townsville approx. 30secs before outage

• 
  NewsTongue (@NewsTongueX) reported 8 minutes ago

  🔴 Telstra outage caused by missing software update, undocumented design change Telstra blamed a missing software update and an undocumented equipment redesign for last week's nationwide mobile outage. During maintenance on the Melbourne network time protocol (NTP) server, the device reset to a 2006 date due to an underlying software configuration. The incorrect date propagated across the network, invalidating authentication certificates and leaving customers unable to place calls or access data. Telstra operates three NTP servers in Melbourne, Sydney, and Perth.

• 
  McCubbinEnjoyer (@McCubbinEnjoyer) reported 18 minutes ago

  @LeeRespecter Privatisation in her mind means cost cutting to provide more value to shareholders. What that means in reality for maintaining a network is outsourcing the work to Infosys or the like. I don't see how Telstra being public prevents that happening as its the done thing these days

• 
  twensor (@twensor) reported 19 minutes ago

  @FetchStep Haven't watched myself yet but have #Telstra actually conceded the Time Sync function -- upon which the entire national mobile network critically depends -- relies on a SINGLE decades old piece of electronics? Really? Hard to believe such incompetence (bad judgment) is possible.