Telstra outages and service status in Broadford, Victoria

Problems in the last 24 hours in Broadford, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Broadford, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cool McCool (@MisterSpock8888) reported 22 seconds ago

  @Telstra 2/6 Paragraph 1 1. Shud summarise. We stuffed up, know why, implementing things to lower risk, we want to hear from you" 2. "We let you down” soft vs we failed to provide service you paid for. Common corp apol formula. Sounds accountable w/out creating broader admission.

• 
  John Young (@JohnYoung146083) reported 34 seconds ago

  @ReutersTech Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.

• 
  Billie Glover 💉 (@glover_billie) reported 4 minutes ago

  @JJKALE2 @strangerous10 Telstra outsourced at too high a level Telstra kept managers Outsourced technical staff including system architects and coders Telstra said it was a $30,000 fix. Was that $30K for Telstra to implement ie 4 hours work by the subcontractor

• 
  Lynn Phillips (@HappyPawsTreats) reported 7 minutes ago

  Just got an email from Telstra. Couldn't copy the image, so this is the body of the mesasage. An "apology". That's all. These people aren't serious AND they're cheap .... "Sorry we let you downLast week we let you down, and I am sorry for that. An issue in our mobile network caused significant disruption to our customers and to Australians. We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people. Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible. We understand what caused the issue and will complete a full investigation and take what we learn to make our network stronger. You have my commitment on that. More details about what occurred are available on our network outage webpage, including if you want to get in contact or make a complaint. We've also seen some reports of customers receiving calls from fraudsters trying to take advantage of this moment. Please be extra careful of calls you receive from people claiming to be from Telstra. If you're unsure, hang up and call us directly. We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted. Vicki Brady, Chief Executive Officer, Telstra📷"

• 
  Dr Ravi Nayyar (@ravirockks) reported 9 minutes ago

  '... if his Telstra landline was down, given the patchy mobile signal in his area, he or his wife or son would have to get in the car in order to call Triple Zero.

• 
  I Titty Da Fool (@ITittyDaFool) reported 9 minutes ago

  @agroasx @Telstra Some of it. Won't help phone reception indoors though. Both networks need each other

• 
  TheBlackRaven (@DanishDayle) reported 14 minutes ago

  @GraemeEtt If it's being sent via Telstra or Optus god help us.

• 
  Sandra K Eckersley (@SandraEckersley) reported 16 minutes ago

  The media is WAY overestimating public interest in what the hell went wrong with the brief Telstra outage. Who really cares apart from tech heads? Learn from the mistake, MOVE ON. #auspol

• 
  John Young (@JohnYoung146083) reported 19 minutes ago

  @NewsTongueX Are @Telstra suggesting that all 3 network time servers were/are hosted in the same physical chassis? Seems fundamentally flawed? Also, do they not continually scan for vulnerabilities and end of service? @sarahinthesen8 something sounds fishy.

• 
  alunsays (@alunsays) reported 19 minutes ago

  Hey @Telstra you sent me a long winded “sorry we let you down” message from your noreply@telstra email. So guessing you’re not that sorry, just ticking a box?