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Telstra

Telstra Outage Report in Childers, Bundaberg, Queensland

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours in Childers, Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Childers, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Telstra

Telstra is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 36% Phone (36%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • AngelaSlatter
    Angela Slatter (@AngelaSlatter) reported from Brisbane, Queensland

    Day Two of trying to get phone & internet issues fixed by @Telstra ... Dealing with call centres who don't listen then flat out lie ... Exhausting.

  • skwashd
    Dave Hall (@skwashd) reported from Newstead, Victoria

    @Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

  • leo_cadle
    💧 Makin' a Mess #ARRF 🇦🇺 (@leo_cadle) reported from Melbourne, Victoria

    So mad, Telstra/NBN just disconnected me with not a single email or call, because they want me to move my cable service to nbn, to get the same plan would cost me $60 a month extra, and it will take 10 business days

  • mikjcal
    Mick (@mikjcal) reported from Melbourne, Victoria

    @colin_aus @BeauGiles @Aussie_BB Yeah, that’s the issue I’ve always had with Telstra. Service ok, but the support is so painful and makes you bang yourself head against a wall. What I like about ABB is they are extremely transparent with issues and even publish all their network capacity graphs online.

  • KoparaFallsKid
    💧Robyn D💦 (@KoparaFallsKid) reported from Melbourne, Victoria

    @SydneySwitch I can't change that, Optus are in charge of their infrastructure arrangements, not me! The test just tells me Optus are using a Telstra server in the provision of their service to me.

  • chrisrauchle
    Chris Rauchle (@chrisrauchle) reported from Sydney, New South Wales

    @SuperCroup Like that stupid Telstra ad where they have a pre-meeting in a cab and use their stupid modem to download their ridiculously overblown PowerPoint (although I did used to do that trick with “3” in 2005😉)

  • whatmsees
    matthew craig (@whatmsees) reported from Melbourne, Victoria

    Yo @Telstra I’m tryina pay a bill, GIVE YOU MONEY... but your website, app and payment options are all down. Find a solution pls. Nothing surprises me anymore

  • deepbona
    deepak (@deepbona) reported from Sydney, New South Wales

    @Telstra my NBN is still not connected 5 months after the order. I have complained formally ( SR 1-2112767150623) and been patient. My complaint manager is clueless rude and unprofessional. This is my experience with many members of your Indian call centre.

  • glenn_rowe
    Glenn Rowe (@glenn_rowe) reported from Brisbane, Queensland

    @Telstra AGM sees them complaining about the NBN however their biggest problem should be customer retention. I always have a problem when contacting Telstra, tried to get an esim as a replacement for my physical sim, and I’m asked for a driving lience I don’t have. #esim #NBN

  • Gloreen_Goldin
    Gloreen Goldin (@Gloreen_Goldin) reported from Sydney, New South Wales

    @Telstra absolutely THE WORST COMPANY - They don’t care about customers they don’t turn up to apps NBN installed takes a min of 2/3 weeks to turn up 🤬🥵I have team of specialists waiting costing me $1000 not notified that they cannot make it !! Going to loose a customer of 30yr