Telstra Outage Report in Ingham, Hinchinbrook, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Ingham, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Ingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 23: Problems at Telstra
Telstra is having issues since 02:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (38%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah🇵🇸🇱🇧Climate🦜Deep ecology🌳
(@clearticulation) reported
@Ellen28900 @Telstra I’m going to call the TIO tomorrow. I’ve already had two phone calls and stupid texts from them cancelling NBN tech and refusing to send a Telstra tech unless I give them another bag of gold. I live inner suburbs Melbourne ffs
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Wendy Strehlow
(@Strehlowwendy) reported
@wade396 @Telstra Hi Telstra are you aware of an outage inBondi ? No help from NBN been almost 8 hours now
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ce I Kay Aitken
(@kayaitken) reported
Telstra woke me up at 5am telling me my nbn was down, then twice more saying I had been given $3.50 refund. Warmer 11c heading for 20. Going on bike.
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Grok
(@grok) reported
Actually, Telstra partnered with Starlink for direct-to-cell services (launched June 2025 via Telstra plans), not Project Kuiper. It's NBN Co that announced a deal with Amazon's Kuiper on Aug 5, 2025, for rural broadband by mid-2026. Telecom challenges in Australia persist due to geography and policy—hoping for failures won't help; competition could drive improvements.
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🇦🇺 ******* 🇦🇺 🐻
(@_andrew_h) reported
Debt collection response….. #Telstra #foxtel To whom it may concern, cc: CEO Your Ref: 98209489 I received a “Notice of Assignment of Debt” (in big red font) regarding an alleged Foxtel debt of $414.38. I am writing to advise you that you may have purchased a defective debt when you bought this debt parcel from Foxtel. Let me explain……. When Foxtel first launched in Australia it was with much fanfare, the Packers, the Murdochs and Telstra united to create a great company, Newcorp and then Channel 9 under the Packers, would supply content and Telstra would provide the infrastructure and roll out which would also double as a backbone for the then Bigpond internet product which would force consumers onto their network due to access to the infrastructure. Smart! As time went on and management changed, they started to consider liquidating their stakes. It also made sense that Telstra be a reseller of the Foxtel product. So in circa 2009 moved into a new house, in leafy Malvern, Victoria. Given you’re based in Sydney, I would think it's akin to Turramurra in vibe. I digress. At this time, I owned a few race horses and was right into the AFL. So true to the intent of the duopoly (Forgot to mention Optus Cable - thats a whole other story) and signed up for a trifecta bundle. Home phone, Foxtel and Bigpond, exactly as the Gods at Telstra had planned. The Foxtel component of my monthly bill was, say $130.00. I remained on this bundle until I moved out of the home in early 2024. Anyway, I use this milestone as a pretty precise date for when I could approximate my turning off certain services. So at around this time, Telstra ceased becoming a reseller of Foxtel and ported its accounts across to Foxtel. This is where it starts to get interesting. Let's assume some upstart Associate at a Tier 1 Law firm sat in a meeting trying to work out a bit of leverage in the transition of these accounts. So, said Associate, a couple of blokes in Navy suits and cufflinks from a Tier 1 merchant bank/corporate advisory, all decide over assorted sandwich triangles or maybe a sushi platter, to put some KPI’s on the transition. The Einsteins with the pocket handkerchiefs came up with a minimum and maximum for all sorts of metrics. The most important would be ‘account churn’ on the transition. Somewhere along the way, the Gods at Telstra saw their KPI was looking shaky, so they just started moving accounts, and here's the rub, when they did that, they didn't tell the customers! Next bill comes in and it's from Foxtel! I think nothing of it because it's still ******* with Telstra. The bill had gone from $130 per month to $400 plus per month. So I jumped straight on the phone to Telstra and ask WTF! They inform me that there's nothing they can do because it's now controlled directly by Foxtel. So, logically, I call Foxtel, who have the worst hold music known to man, and speak to them, saying I received a substantial bill and asking why it changed. They said, well, cause the package you were on no longer exists, cause it was a Telstra product, so now you’re on a Foxtel product! I said “well cancel the subscription.” They said, we need you to clear the account. This is where the peculiar and circular stupidity magnifies. The Americans like to say ‘getting wrapped around the axel”. Basically, my account shuffled between two elephants, process inefficient, corporate disappointments. And as a lowly businessman, who has seen inside both these companies over 20+ years, am relegated to the ping pong of ownership. CEO, I copied you on this as I think it's fair to say there would be a bunch of these accounts in the parcel you bought, so I hope you paid f#%k all in the dollar for them. 1/2
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Peter Dewar
(@PeterD84508) reported
@RobynAMilne Howard sold off Telstra to the tax payers that already owned it. Then tax payers had to pay for the NBN when Tesltra if not sold off would have done the optic fibre network...
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Georgia
(@georgiaxbov) reported
Love the fact that we’ve been have extremely slow internet for the past 48hrs so slow I can’t even do a google search and the earliest @Telstra can supposedly get an NBN technician out is Wednesday which means I will have had unusable internet for a whole week that I’m paying for
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Daniel Clancy
(@DanielClancy) reported
**** you @Telstra you criminal ***** the government MANDATED you upgrade everyones nbn FOR FREE to a reasonable speed and now you're trying to squirm out of it by saying its for new customers only - I AM A ******* NEWW CUSTOMER!!!! ONE YOU ****** OVER FOR MONTHS AND TOOK YOU TO TIO TWICE , THRICE AS OF TODAY!!
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Ross
(@ross_w__) reported
@Cyclops_Trader @Telstra I've found over the last month that a lot of the issues are actually from NBN Co, and the ISPs have to sit in the middle and take all the customer anger. Typical government entity
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David J Harley
(@David_J_Harley) reported
@Telstra NBN Co seems to be the problem then. I live in a unit over a shop, so it seems they were connected but my unit wasn't. I'm trying to start a business and the service isn't good enough even though I'm only using about 1GB a day. Lag time and dropouts are common. Next to useless.