Telstra Outage in Mackay, State of Queensland

@Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

@Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

@Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

@Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

After waiting 23 days 4 @telstra 2 do their jobs & after facing every 🐂💩 excuse under the 🌞 their social media team has indicated someone is going 2 contact me. WTF. It is now after business hours & tomorrow is Aust. Day what a load of... #auspol @PaulFletcherMP #telstrafail

Don't usually post much but @Aussie_BB did a wonderful job at getting my internet setup quickly (2 hours). While @Telstra could not provide me the status after 2 days of my order and took 4 days to cancel.

@davidbewart And they used the existing copper network which Telstra, knowing it was to be bought back by the government, had not maintained for years.

@soragon @NickRossTech @NBN_Australia Yep - Telstra HFC had me at 100/2 for over a decade with barely a technical hitch on the way. NBN on the other hand refuse to even address an issue if it isn't an issue at the exact moment they take the ticket on.

The end result after the whole day lost: @telstra support centre confirmed the #nbn technician will not come toad. This is the only solution they were able to provide. I am very “impressed” by this service. Considering now other options for internet connection. Any suggestions?

@Telstra is great at taking over $500 a month from a Not-For-Profit. They fail miserably at customer service. I was transferred between nine departments and none of them knew what the service was on our bill and the final one just hung up on me.

@GamersNexus A couple of years ago, I'd have said no. But Australia finally has good competition vs Telstra (our biggest comms provider) and I'm finally able to get 250Mbps unlimited through AussieBroadband. 84USD per month, had one issue in 18 months and solved with a 2 minute phone call.

@Telstra hey guys, I’m having trouble accessing the internet on my phone? Just keeps saying no internet connection yet it’s saying I have full service and 4G????

@Telstra It says "Mobile plan - Small". Btw, I'm trying again through the Chat in the app and different person but still not someone that understands what I'm saying. Can it be that I'm that unlucky to get the two reps that are new or uninstructed? Or is the service just bad?

@Telstra I have been dealing with an ongoing NBN issue for several months and this morning, your operator called to organise another engineer (the 1st one was told by Telstra that they couldn't connect to the node 50mtrs from my home.) She hung up when I asked for a time slot!!!