Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/11/2026 00:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • mattgillard Matt Gillard 🎄 (@mattgillard) reported

    I don’t need extra data - its shared with my main phone which has 80GB of data which is the whole point of this service. @Telstra I opt out thanks.

  • DonERiQ Don Eriq (@DonERiQ) reported

    @Telstra Yes... over and over again. They said they would call me. But they haven't. With the level of competence I witnessed. They probably tried to call the device that isnt picking up the network instead of the alternative number i provided

  • seqldr SE Qldr (@seqldr) reported

    @DonERiQ @Telstra They’re too damn big and profitable to even care. I couldn’t sleep at night being an employee of Telstra. They promise the world over and over again.

  • Rafecakes Rafe (@Rafecakes) reported

    @TWhaite @XboxANZ Yeah it's the worst mate. I literally had to order it from telstra to even have a slim chance. If they still have any available I would suggest that route...if you have a tesltra sub already.

  • narayansmate Narayansmate (@narayansmate) reported

    @Telstra Moreover sad to say that 10 years ago, my home phone, internet and two mobiles were Telstra. Now, only this service left with Telstra.

  • DonERiQ Don Eriq (@DonERiQ) reported

    @Telstra As you can see since I gave you the reference number.. i gave it plenty of shots. They just didnt give a ****

  • Prehstan ً (@Prehstan) reported

    @Telstra Ratio cause ur internet sucks

  • narayansmate Narayansmate (@narayansmate) reported

    @Telstra Sure. The issue was that it was originally lodged in September. I had to lodge the documentation more than four times, inc. to a team leaders direct email, then at the end of September, nothing. And nothing since. And it was marked urgent.

  • mattgillard Matt Gillard 🎄 (@mattgillard) reported

    @Telstra they were not helpful when I contacted them through the app. Formal complaint lodged.

  • mattgillard Matt Gillard 🎄 (@mattgillard) reported

    @Telstra Yes. They said nothing they could do. I am a customer of 15+ years and have the price increase 200% is a bit rich.