Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 02/12/2026 19:30

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • libby94949 💧🐀🕯Libby Daly 🕯🇨🇦🇦🇺 (@libby94949) reported

    @MSMWatchdog2013 @Telstra We changed over to Aldi mobile. They run on the Telstra network but are much cheaper

  • DallasLewis_Aus Dallas Lewis (@DallasLewis_Aus) reported

    @MSMWatchdog2013 @ToneSaysGoLeft @Telstra Get an Aldi prepaid. Uses the Telstra network. You do have to BYO phone.

  • JamieNicolaou Jamie Nicolaou (@JamieNicolaou) reported

    @Telstra As I said, we had one of your Country Wide Techs look at our issue, he simply said the Tower was the issue, plenty of service, minimal bandwidth due to traffic. Seems to be an issue everywhere in regional areas.

  • RosReines ros reines (@RosReines) reported

    @Telstra so far two hours, countless DMs and no joy to move service two floors up in the same building. Seriously?

  • random830 ❄️Random sewer rat🐀 (@random830) reported

    @MSMWatchdog2013 @shambolicgirl @Telstra That's how they roll. They overcharge then refuse to reimburse, so many cases but the ombudsmen checks them quicksmart. They keep charging me months after I cancelled the service, threaten to report me to credit reporting agency.

  • AnnieWyer Spikeyhair (@AnnieWyer) reported

    @MSMWatchdog2013 @Telstra Take your complaint to the Ombudsman. Telstra can’t get away with that.

  • OrinCordus Reece Cordy (@OrinCordus) reported

    @MSMWatchdog2013 @Telstra Definitely take them to the ombudsman, they will probably give you the overpayment as credit on your account if you mention that to them on the phone (and are willing to hang around until you get to a supervisor)

  • hlf1962 How I Was Ripped Off Today (@hlf1962) reported

    @MSMWatchdog2013 @Telstra **** I hate Telstra...

  • GasIsTheNewCoal 💧Jen 🌼 (Morrison - King of the Sewer Rats) (@GasIsTheNewCoal) reported

    @Telstra ADSL phone line is working during the 'outage'

  • kristoforlawson Kristofor Lawson (@kristoforlawson) reported

    @danilic @bankaust I had this issue with @Telstra when trying to buy an iPad. Got super frustrated that I’d been a customer for years and they wanted me to hand over data to Equifax, ended up cancelling the order.