Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 01/19/2026 17:35

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • vanessa2work VL (@vanessa2work) reported

    @Telstra Hi, are they still working on the problem? It’s still there and I can’t access my emails.

  • da_twiiter Dipesh Shah (@da_twiiter) reported

    @Telstra The service has been out since 11am. Three hours later and still the outage page has not been updated

  • narc_free The Church of Freedom (@narc_free) reported

    @Telstra OR how about you guys at Telstra fix the problem with the app/website? Its been like this for months. I'm not the only person whose had the problem. Its really not good enough to make the customer jump through hoops to pay you.

  • da_twiiter Dipesh Shah (@da_twiiter) reported

    @Telstra Yes I can see an update. Although it is a rubbish update. It says we can use wifi calling. How can we do that without any internet. Also the notice does not mention any internet outages. Just mobile outage. Can the be updated?

  • Fastlane76 Paul Reece 🇦🇺. 🇺🇦 Слава Україні! (@Fastlane76) reported

    @Telstra no, its not. power is out in the location of your Wanneroo exchange due to a PLANNED POWER OUTAGE. Started at 8am WST. expected to be resolved by 6:30pm. that information is direct from Western Power

  • _that_guy_aj AJ (@_that_guy_aj) reported

    @Telstra Hi Jo - I would hope that Telstra was trying to fix the issue ASAP. Unfortunately that’s not much solace to someone who depends on it for work and income. I would have expected some improvement in two weeks. Can you please offer further information besides the standard asap reply

  • _that_guy_aj AJ (@_that_guy_aj) reported

    @Telstra Hey @Telstra - any updates on your server issues? This is going on 2 weeks now with no improvements. It’s still painstakingly slow + imap connecttion issues. Thanks

  • nattiesmochi ꒰ 🧸┊nattie ꒱ (@nattiesmochi) reported

    so both my pc and the home desktop decided they wanted to stop picking up our home wifi today :D no stream until Telstra decide to answer my cry for help before i commit crimes 😌

  • GavfromAUS Gavin (@GavfromAUS) reported

    @Telstra Your customer support agents are a joke. Was trying to report the outage this morning only to be read a script on loop saying there is no outage it's my device and to reset it. Plus refused to escalate the chat to someone with a clue. You guys hiring robots or people?

  • _that_guy_aj AJ (@_that_guy_aj) reported

    Hey Telstra…. Any updates on your server issues? This is going on 2 weeks now with no improvements. It’s still painstakingly slow + imap connecttion issues. Thanks