Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 01/14/2026 07:35

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Deanosim Dean🙃sim (@Deanosim) reported

    @Telstra Im not actually with Telstra, Im with Aussie Broadband, they contacted nbnco and nbnco contracted a man from Telstra to come out and he was the one who said the micro node was stuffed and needed replacing. So not sure you can actually help since you're not my ISP.

  • bradrathbone Brad Rathbone (@bradrathbone) reported

    I'm on the phone with @Telstra. 20-ish min wait time (not to bad). Have already been pushed to someone "better positioned" to help with my request. currently at 29:11

  • TurnLeft_2022 🌏💨🔥💧TurnLeft-2022 😷 (@TurnLeft_2022) reported

    @Telstra seriously? thats your take away from this - strange men who dont identify themselves demanding access to my bedroom in order to fix an internet fault outside the premises, is one step away from me calling the police

  • Rodw33381986 Rodw (@Rodw33381986) reported

    @cookerwatch @FannyFitch Depends what 5g network he's on, I'm guessing Telstra, with Vodafone the coverage is shite and signal weak and you'd feel fine by now.🤔

  • Aco55925800 Ac!!!o (@Aco55925800) reported

    @Telstra hi is there a issue with bigpond email as I can’t send or receive

  • TurnLeft_2022 🌏💨🔥💧TurnLeft-2022 😷 (@TurnLeft_2022) reported

    here is the latest update with @telstra their tech turned up to fix my internet, demanded access to my bedroom, i said no, they cut off my phone

  • MattyJa86655780 Matty Jay (@MattyJa86655780) reported

    @Telstra Had a phone call earlier but cut out halfway through so something is wrong I don't even have a any white bars on my phone

  • Freedom4Zeus Truth Seeker 🇦🇺 (@Freedom4Zeus) reported

    @NototyrannyNOW @Telstra Whenever you go to a Telstra store tell them you are after a new phone. And if they ask if you are a Telstra customer say no. They will think you are a new connection and it may bump you up the wait list.

  • Rodw33381986 Rodw (@Rodw33381986) reported

    @cookerwatch @FannyFitch Depends what 5g network shes on, I'm guessing Telstra, with Vodafone the coverage is shite and signal weak and you'd feel fine by now....or it could just be to many Midi-chlorian's and the force is to strong in this one. 🤔

  • panondo Patrick Dockhorn (@panondo) reported

    @Telstra So is the facility only available during certain hours? Or are these times when they are not available more random? Would help international visitors to know !