Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 10/21/2025 09:25

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • wellmaywesay Well May We Say (@wellmaywesay) reported

    @Telstra How did they get my phone number? I never gave it to them. It's not an ordinary message, either, BC it's not from a number. Why can't subscribers block all messages that aren't from actual phone numbers?

  • NrlBig Peanut of Prominence (@NrlBig) reported

    @pythagoNRL @mitchd_90 It took Optus a decade to iron it out the scaling/quality issues. Telstra about the same. But what ******** would they know. And this technical limitation doesn't even touch on the seemingly relevant lack of experience in negotiating international sports broadcast rights.

  • dklaic Damir Klaic (@dklaic) reported

    @Telstra Until then I had virtually no interruptions to the service. What is also reveals is that the 4g back up does not work either.

  • WendyfWilson Wendy Wilson (@WendyfWilson) reported

    @melbstormrocks @CathBird5 I’m over 60 and still with Telstra because there is no other choice here. I loathe the company and it’s appalling customer service. I’ve had major battles with them over the years. Get legal advice or join one of the legal actions agains mandatory vax.

  • kizza575 Kirrah (@kizza575) reported

    @burlycustomer @Daniel44413189 @Telstra They pride themselves on their customer service but can't help with simple inquiries. That's exactly what they said to me the other day and then told me that I can keep track of my order through the app

  • Jase1188 Jase (@Jase1188) reported

    @apeejaybee @MagdaSzubanski nope not dependent on system or network, wife and i both have telstra and both have iphones, she's been getting them, and i havent.

  • gpw1944 John Wilson (@gpw1944) reported

    @martyk40 @Raf_Epstein @Telstra DM me and I’ll provide some tech support

  • enviromelza Melinda Malkiewycz (@enviromelza) reported

    Gotta love telstra, 4 weeks of "go to store" "call on line" "go to store" "call on line". Another 40 min wait only to be hung up on when asking for the manager when they cannot reslove their mistake. Wtf. @testra

  • nlkatipunan nicole (@nlkatipunan) reported

    I’m very much done with my @Telstra service after this. Thanks for nothing. 👍🏽

  • dklaic Damir Klaic (@dklaic) reported

    @Telstra Until then I had virtually no interruptions to the service. What it also reveals is that the 4g back up does not work either.