Telstra

Telstra Outage Report in Mackay, State of Queensland

Problems detected

Users are reporting problems related to: phone, internet and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/24/2025 18:05

November 24: Problems at Telstra

Telstra is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Phone (40%)

    Phone (40%)

  2. Internet (39%)

    Internet (39%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • developit Frances (@developit) reported

    @WarWraith @Telstra Seems like it. The new “Upfront” plans DO NOT support esims They are pre paid and direct debit payments only. Everyone is being moved to the Upfront plans I’ve been told

  • ScottRhodie Scott the Scot (@ScottRhodie) reported

    @LNPvoterfail @mvyrmnd @Telstra Not a scam. I was on the Telstra app talking with gold level support

  • LizWindsor10 just liz (@LizWindsor10) reported

    @AjDevantier @stormeinaGcup @salems__thot I WOULD POST SO MANY AWFUL IMAGES IN RESPONSE TO THIS IF I WEREN'T USING TOR TO TWEET WHICH IS LIKE USING A CARAMEL **** TO DIAL UP TELSTRA ON 57600 BAUD

  • poet47 Pamela Valemont 1947 (@poet47) reported

    @Telstra If you "INTRODUCED" this ridiculous rule you can undo it right now! I have a choice, don't I, surely, about how much "security" aka INCONVENIENCE I need, want and can bear?! As a paying customer, that is my right! I demand my rights as a customer of 6 decades. FIX IT NOW!

  • poet47 Pamela Valemont 1947 (@poet47) reported

    What can be the reason I am forbidden to access personal emails on desktop computer for hours at a time? Telstra introduced obligatory mandatory rule that we must login to our mobile phones in order to login to our Telstra Webmail! It's outrageous! Phone lost/uncharged=no email!

  • ma77mc マット (@ma77mc) reported

    Really worried about @Telstra #3G network shut down. I have a 5G phone but it spends more time on 3G than any other and I’m concerned I won’t get any service at all.

  • developit Frances (@developit) reported

    @Telstra @WarWraith So that means that those plans support esims in a round about way

  • bendog Benjamin.dog (@bendog) reported

    @Telstra Thank you for your help. Online chat AI said to call. All I really need is to get sent a new QR code to the email attached to my account, so I can enrol again.

  • poet47 Pamela Valemont 1947 (@poet47) reported

    @Telstra IT IS WE the people who purchase your services, who should be able to decide on what level of protection we require to access our personal emails. I DO NOT REQUIRE and I DO NOT WANT to have to login to my mobile phone in order to access my emails! I am not in business!

  • WolliCreek WolliCreek (@WolliCreek) reported

    @SallyLawry @AdamBandt Pretty funny to see the words Keating and privatised in the one article. What is "enduringly good and right" to use the Potts Point's resident's own words is never to have privatised CBA QANTAS TELSTRA etc, seeing a transfer of money from poor to rich. Discuss cba qan.. morals.