Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/01/2026 03:55

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • SirBAntMQ Antoine 🐜 (@SirBAntMQ) reported

    @GeoffreyHayes12 @Telstra A colleague of mine bought a mobile plan from Belong. She cancelled before the first month because the service is non existence when outside of Sydney! Telstra is making a huge profit from Belong.

  • glowberrier pip 📌 (@glowberrier) reported

    telstra sucks get me better wifi #canceltelstra #telstraisoverparty

  • DArtagnan71 Andrew🇵🇬🇳🇿🇦🇺🐀🕳️💉💉 (@DArtagnan71) reported

    **** I hate dealing with @Telstra. Apparently "I assure you that the order will be complete within 24hrs. Kindly trust my words" isn't worth the toilet paper it as conceived on...5 days after the sim was delivered, it's still listed as pending. #WorstCustomerServiceEver

  • MrMarc101 Marc (@MrMarc101) reported

    I'm super glad that @Telstra forcibly moved me from Cable to NBN under the threat of disconnection. NBN was working great for the first 2 days, but now it's gone done a #Gladys and quit on me, and like her backup, John Barilarlo, the mobile backup network has quit working too.

  • rovingrob Rob Scriva (@rovingrob) reported

    Optus has a shocking network across regional SA. Currently forced myself to 3G so I could use my phone. Should have shifted away when @Aussie_BB moved their provider from Telstra to Optus. Is Aldi still using the Telstra network?

  • DeanRosario Dean Rosario (@DeanRosario) reported

    @rovingrob @Aussie_BB Yes. I joined Aldi mobile 4 mths ago, it's the Telstra network. Was with Amaysim previously, who use Optus network. I've found a far superior data connection/access with Aldi/Telstra.

  • rlexpanda Ex-panda (@rlexpanda) reported

    @MikeMeehallWood Except they weren’t their junior clubs in some cases. The overseas players were just given Penrith teams, which is why Whangarei junior James Fisher-Harris looked bemused when he was listed with some club he never played for. 100% Telstra inspired.

  • _grassy Grassy 3.0 (@_grassy) reported

    Finally through to them and gave @Telstra support my reference. Telstra: So have you been back to the store? Me: No I was instructed to call you with the reference number. Telstra: Please hold…

  • BrendonPavey bp (@BrendonPavey) reported

    The Telstra tracker can tell us the intensity of the teams but Telstra still can’t deliver an efficient internet service in southern Brisbane #imposters

  • ShadowRoberts Alistair Roberts (@ShadowRoberts) reported

    @Telstra How can I raise a support case around some concerning actions by store staff?