Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/18/2025 22:00

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Ben_Preece Ben Preece (@Ben_Preece) reported

    @Telstra Nah, I haven’t reached out to anyone. The customer service your end (not you, Anto) is a joke.

  • Sanwyn69 Sanwyn (@Sanwyn69) reported

    Stream may be late tonight everyone. I've been in a chat with a @Telstra "expert" for the last hour and a half trying to fix an invalid voucher number error. An hour of that was spent with me twiddling my thumbs waiting for a reply. #technology

  • oveertlyhonest 🐬👽Ⓐ Just Tired Ⓐ👽🐬 (@oveertlyhonest) reported

    @stofsk **** that im not having my body chained to telstra that's a fate worse than death

  • place_of_jess Jessica (@place_of_jess) reported

    @Telstra I have been on your My Telstra message service for nearly three hours texting with a consultant and getting absolutely nowhere with my issue (while nursing a sick two year old). How can I get some actual assistance? About to swap providers with frustration.

  • CHAOSVOIDSPIRIT Aaron S (@CHAOSVOIDSPIRIT) reported

    stupid Coolgardie Kalgoorlie Perth Darwin new world order antichrist Telstra telecommunications satellites supercomputers binary coded old Latin demonic seal chords sounds lights colours.

  • stateofarabella Arabella | 🧣🧣🧣🧣 (@stateofarabella) reported

    Help, the Telstra ad song is playing in this episode of grey’s anatomy 😳

  • dodge2217 Scott Cosmo (@dodge2217) reported

    @Xbox And you go with **** telstra no thanks

  • danielsacks5 Daniel Sacks (@danielsacks5) reported from Melbourne, State of Victoria

    @Telstra can i have help with an email please?

  • prodgersracing Paul Rodgers (@prodgersracing) reported

    @kayosports_help Just to clarify, this was on the app on my Telstra TV where the resume button has always been until now, it was never on the Android app.

  • Tzisorey Embrace the Daddy (@Tzisorey) reported

    @Telstra Confirmed- after a 2 hour chat with Telstra, they will refuse to provide any settings to get the NBN voice/SIP service on a non-Telstra modem Not just that they won't guide you through the setup- they will refuse to give the settings. Guess I'll recommend my customers go to iiNet