Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/19/2025 10:00

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Jhonthedo Jhon (@Jhonthedo) reported

    how many Telstra service trucks carry ballads from remote???!!!

  • 186baaa97958443 Sally 🐀🐥🌈 💉 x 4 🚫DON'T DM ME! (@186baaa97958443) reported

    @KateEmerson88 We had the same issue and I work for an emergency after hours service at home for aged care and disability. We changed providers and couldn't be happier. Telstra and the NBN are crap

  • davidtomkins 🌏💧David Tomkins 🏳️‍⚧️🏳️‍🌈🇺🇦 (@davidtomkins) reported

    The wifi connection to my phone was so bad that I disconnected from the wifi and used the much better 4G Telstra service.

  • TimothyJ_23 Tim (@TimothyJ_23) reported from Melbourne, State of Victoria

    @Telstra I understand all that. I'd just think if the issue happens on telstra devices and not those on other networks maybe it's something to discuss with the venue. I know telcos work with venues on capacity boosting infrastructure hence my suggestion ☺

  • Rule30FnCK 🔞Money Cheeks (@Rule30FnCK) reported

    @d3m0nnsfw I’ve had that happen before I’ve also had Telstra fall down the entrance of tel myrthrin or whatever and die as soon as I walk in

  • NettlePot Pam Swanborough (@NettlePot) reported

    @Telstra I'm going nuts trying to do *anything* overseas, because *everything* including your helpdesk wants a sms verification code. But the problem is I can't find any way to get international roaming on my telstra account. 😱😱😱😱😱😱😱 Help!!!

  • D_a_v_eyboy Dave (@D_a_v_eyboy) reported

    @Telstra Wow , still no refund or email . The quality of service from Telstra is so good I can’t believe it . All those promises of refunds and emails and keeping me updated ? Well I guess nobody’s perfect eh .WHERES MY REFUND ?????????

  • martymoose69 hi_reach (@martymoose69) reported

    @ausretrogamer @Telstra Ditch then both. Go with a smaller better service providers. IE superloop or Aussie broadband. At least you get local service and call centre

  • TimothyJ_23 Tim (@TimothyJ_23) reported from Melbourne, State of Victoria

    Hey @telstra and @aamipark can u guys put your heads together and sort out reception load issues during events here? Optus and Vodafone seem fine. Telstra not so.

  • PlatypusDisco DiscoPlatypus (@PlatypusDisco) reported

    @Telstra I am going to be forced to contact the ombudsman after today's debacle. I got the worst advice from one of your people telling me to get a new cable and plug it into the socket that has been shooting sparks out of it. That is beyond dangerous!