Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 01/11/2026 11:55

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • nothing74553365 💧nothing to see here (@nothing74553365) reported

    @Cazarellee @brucehawker2010 @ChrisMinnsMP Have we all forgotten the Howard govt attempt on the wharves; Peter Reith & Chris Corrigan & that fellow with the squeaky voice from NFF who is now on Telstra board or was Folk came from regions & rural to support MUA workers .. even had dogs along with cheap o/s labour LNP DNA

  • baltoria David 🏳️‍🌈 (@baltoria) reported

    @fictillius Indeed more efficient operationally overall, but the article states they expect the reduced OpEx from those discontinued sites to only partially pay the costs of accessing Telstra's country and urban fringe network.

  • aimee_maree Aimee Maree (@aimee_maree) reported

    @Telstra Ok so it won’t for me? Can I DM please as this is seriously not good for me as I need to work from home and back order can mean a month or more and why pay for a service I can not use?

  • acceler8er Michael Kouranos (@acceler8er) reported

    @Telstra For the umpteenth time our landline is down again. Also, I can no longer see 1 of the 3 accounts in the Telstra app.... This has been since the day they closed the complaint. Why can't things just be right for once?! @3AWNeilMitchell @andy_penn

  • whittyjules Julie Whittaker the Sewer Prole (@whittyjules) reported

    On the phone to @Telstra, 'cos they don't reply to emails. My call is in a queue, just been told that they 'should' get to my call in 45min. In what possible way is this customer service?

  • NovianaSurya 🌺 Soldado avisado no muere en guerra 🌺 (@NovianaSurya) reported

    @peggymel2001 I recall in high school business studies class my teacher's argument was that privatisation would force businesses to run more efficiently. I used to think this was a sensible solution considering the poor service we'd get from Telstra, service is still bad. I know better now

  • NovianaSurya 🌺 Soldado avisado no muere en guerra 🌺 (@NovianaSurya) reported

    @Telstra Hey Glenn, Just the usual, our home internet connection is poor when there is heavy rain, strong wind, it's supposed to switch to 4G but it doesn't and I end up hotspotting from my mobile phone instead which chews up my data

  • andygalloway Andy G 💉💉 (@andygalloway) reported

    Hi @Telstra I am trying to register an unwelcome call from a withheld number which was menacing and where the caller used my name. Both laptop and mobile apps will not allow me to submit report, with a message of Network Error. Tried 10+ times. Where is my customer protection ?

  • aimee_maree Aimee Maree (@aimee_maree) reported

    @Telstra I have sent a DM I will not be paying for a service I am being told I need to wait for a modem to access, I would prefer to cancel and get another provider can someone please answer my DM

  • the_g_rant 💧 Rowan Rafferty 💉💉💉 (@the_g_rant) reported

    @peggymel2001 Commonwealth Bank was okay, QANTAS questionable, Telstra [communications nationally]? fail. Power industries & PUBLIC transport, resounding failures. Having worked on both sides of the fence, my experience is in many places Private Enterprise is "not all it's cracked up to be".