Telstra outages and service status in Mackay, Queensland

Problems in the last 24 hours in Mackay, Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

• 
  ⭐️ Sharon Dove ⭐️ (@shazza4740) reported 7 minutes ago from Mackay, Queensland

  @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

• 
  ⭐️ Sharon Dove ⭐️ (@shazza4740) reported 13 minutes ago from Mackay, Queensland

  @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

• 
  Jonathon Dykyj (@jonathondykyj) reported 32 minutes ago from Mackay, Queensland

  @Telstra Ok, thank you. Are people paying full price for a diminished service?

• 
  ⭐️ Sharon Dove ⭐️ (@shazza4740) reported 41 minutes ago from Mackay, Queensland

  @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

• 
  Bruce Black (@58_chucky) reported 53 minutes ago from Mackay, Queensland

  @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jo Christiansen (@JoChristianse13) reported 7 minutes ago

  @Riogallica @Starlink We have @Starlink. Telstra lied to my husband about the download speed, by saying it was slow, then when I cancelled them & said that we were getting Starlink, another person actually tried to talk me into getting Starlink through Telstra.🙄 We went to Starlink’s Website & a local starlink Contractor installed it for us - $106.36 + GST

• 
  Andrea J (@AndreaJ_Oz) reported 9 minutes ago

  @Telstra not sure if Boost is still under your remit, but connectivity issues as punishment for not setting up auto-recharge is not a good look.

• 
  wharfie98 (@wharfie98) reported 11 minutes ago

  @Starlink I think I’ll support an Australian company in Telstra which pays tax in Australia

• 
  Meg Coffey (@TexanMeg) reported 11 minutes ago

  Hi @Telstra. We’re on 15hrs+ now where I can’t make any calls or get any internet service. I know you don’t care about customer service but just wondering if I might be able to get access to the product I pay for?

• 
  Jack Ryan (@JackRya41531458) reported 15 minutes ago

  @Telstra The issue is they keep calling on different numbers and its like playing wack a mole.

• 
  Mickamious (@MickamiousG) reported 16 minutes ago

  Entire Telstra Phone network went down briefly?? Anyone else experience this??

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 16 minutes ago

  if you’re considering a mobile/internet service provider, stay away from Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  .𖥔 Si 🇿🇼 (@euphoriacdbaby) reported 17 minutes ago

  if you’re considering a mobile/internet service provider, stay away from @Telstra. their customer service is the worst i’ve experienced anywhere and the service itself is ****. Does anyone know how to get out of a plan without buying out? I’ve actually had enough.

• 
  Brett Cousins (@BrettWCousins) reported 18 minutes ago

  @Telstra Thanks for following up . I’m surprised this is news to Telstra. It’s well-known that Telstra just doesn’t just service Elwood. Most cafes offer wifi because everyone knows how poor telstra is. Been that way for a decade.

• 
  Carstendog (@carstendog) reported 23 minutes ago

  @fictillius I do love the fact that Telstra phone booths are a free service now and essentially only exist as advertising billboards