Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 09/16/2025 05:00

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • ashleypratt Ashley (@ashleypratt) reported

    @Telstra So every time I try to call you to solve an issue with my account it just says to use the online chat and when I use the online chat no one responds… How am I actually mean to get any support?

  • taffyboycharlie martyncharlett (@taffyboycharlie) reported

    @Telstra your internet service is a disgrace!! You made me change from cable to NBN at half the speed and at the same cost. now the internet has been down for a month!! I can't contact you as your phone bots hang up and your message service responds 4 hours later when asleep

  • dontknowitall dontknowitall (@dontknowitall) reported

    @Telstra @timeimp Craigie NSW 2632 internet been slow for last 5 days..

  • AnotherAnon2319 A-hole (@AnotherAnon2319) reported

    @Telstra Help me by removing my debt plz, my kids won't be able to eat this Christmas because their dad signed up to telstra... give my kids the gift of a corporation that kinda cares

  • DonnaLocke85 Donna Locke (@DonnaLocke85) reported

    Hey @Telstra Who is running the show there? Attempted numerous calls over months only to be disconnected by the robot and pushed to your messaging service whereby your consultants take days/weeks of back and forth texts and still no outcome?? #incredible #wth

  • AdamJ53364236 Adam J (@AdamJ53364236) reported

    @AsennaWealth @Telstra It's ironic how our communications companies are the worst at commumicating!

  • jordanhowley Jordan Howley (@jordanhowley) reported

    @Telstra hi messaged you guys this morning as I can't get through to any customer service..

  • opus135 Ludwig Van (@opus135) reported

    A thread. Why @telstra current support system is the worst thing. You send a text and wait. one to three hours later, someone responds. They ask for your name, DOB etc, hopefully you aren't now busy doing something else 1/

  • KaiStefanie Kai-Stefanie Lorimer (@KaiStefanie) reported

    switched to @Telstra yesterday and already regretting. Phone wouldn't switch over for more than 48 hours, then it worked for a few hours, now sim is again "not registered on the network". Can not get any tech help, not via 24x7 and not via phone. Can not create ID. Stuck. Help!!

  • CloudsCreek Meredith Stanton (@CloudsCreek) reported

    2/2 Today 8.30am: @Telstra tech calls, cannot fix will have to book another technician. Later... faults operator calls to book tech visit. Now stretching right out to 7 Dec 2020... I am assured this tech can test both digital and copper lines. I am not impressed #LoyaltyStinks