Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/13/2025 18:30

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • amberlouiseryan Amber Louise Ryan (@amberlouiseryan) reported

    @AlanaaBananaaa @Telstra I’m trying to cancel them too!! Except I’m only a year into my contract which means I have $740 to pay out the phone 🥴 I just want to know if I have to pay this in a lump sum or not. It’s IMPOSSIBLE to get help!!

  • bigertron Ryan Hill (@bigertron) reported

    @Telstra seriously, can I get some goddamned service already?? I'm paying for a service I can't use, I need help and you pricks are sitting there with your thumb in your arse.

  • lonepinealbums Lone Pine Albums (@lonepinealbums) reported

    @Telstra business internet has been dropping in and out for the past few weeks and now nothing. Tried to contact Telstra service and no one can take calls. Terrible support for businesses who rely on the service from Telstra. How can we speak to someone?

  • TonyIKnow Tony (@TonyIKnow) reported

    @Telstra I want to speak to someone. I'm a human not an app. The last time I used the app, I was sent "Let me see" by the agent and didn't get any reply. I do not want to use an app for this complex problem.

  • carro_chriss Christine 🐕🆘️☮🏳️‍🌈🇦🇺🇩🇪🇺🇸🇵🇸 (@carro_chriss) reported

    @Telstra 56 minutes on hold for tech support, was told it would be a 6 minute wait 🤔🤔

  • CraigGr92073675 Chip & Chase (@CraigGr92073675) reported

    @Telstra hello do you even have Customer Service anymore?

  • wadhwagaurav Gaurav Wadhwa (@wadhwagaurav) reported

    @Telstra you guys have the world's WORST customer service PERIOD.

  • bsperic B. Speric (@bsperic) reported

    @Telstra It’s very weird. Both my wife and I have new iPhone 12s. In some parts of Albury we get four bars of 4G connection, but can’t load web pages or download email. But if we walk 500 m away, it work like normal. Maybe it’s an iPhone 12 handset issue??

  • TonyIKnow Tony (@TonyIKnow) reported

    @Telstra You can't ring Telstra. You just get sent a text. I contacted the TIO because you kept increasing my bill. The issue was fixed by your team & I paid my monthly $110. Now I get a text to remind me to pay. It's a joke. I assume they haven't credited $10. I can never reach and agent

  • ItsTommieWatts Tommie Watts (@ItsTommieWatts) reported from Albany, State of Western Australia

    @Telstra Your payment and account section of your app is an absolute embarrassment, considering you’re one of Australia’s most successful businesses. Fix your e-commerce. I can’t pay your bloody bills! Also my name isn’t “Tomas” I hate you. Thanks.