Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 09/17/2025 07:40

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • kentparktweet Kent Parkstreet, Laird of ****** (@kentparktweet) reported

    @thrill_tweeter @Telstra My mug of green tea didn’t seem to help. It’s already empty and the process is just beginning.

  • shanon_p Shan (@shanon_p) reported from Sydney, State of New South Wales

    @Telstra @Josh_B_Rosner Cas, have you ever used chat support? You’d get more support talking to a wall.

  • D_Augustin D Augustin (@D_Augustin) reported

    I don’t blame the customer reps because Telstra has set them up to fail and cop the brunt of it from disgruntled customers. Only good thing is no such thing as a contract anymore so rant is over and will spend my energy looking into constructive options instead.

  • shanon_p Shan (@shanon_p) reported

    @Telstra Nah. I did my normal dance with Telstra. I ask for help (a point of contact), you folks go all like “speak to chat!”, I say no and lodge a complaint with the TIO as I have attempted contact and you folks haven’t resolved.

  • alexmakin Alex Makin (@alexmakin) reported

    @Telstra as said roaming is not working in new York city

  • ZacGross Zac Gross (@ZacGross) reported

    @SHamiltonian @BetseyStevenson ??? I pay 200 a *year* for access to a Telstra wrapper network! Woolworths actually gives you 10% of one shop a month which functionally makes their phone plans free.

  • hgo7627 HG (@hgo7627) reported

    Lots of people suffer from utility exhaustion, dealing with Telstra, water, electricity & gas companies. Today I had to deal with @Telstra; first time in many years. IQ4 box stopped working (I get Fox through Telstra). Told them it was not working and had been playing up for /1

  • nodefunallowed Hayley Patton 🎈 (@nodefunallowed) reported

    @tacticalmaid Once some scammers tried to call me every day for like two weeks, saying they were from Telstra saying my internet connection had problems. I'm not with Telstra, so.

  • poet47 Pamela Valemont 1947 (@poet47) reported

    @jayzheather7 Yeah, I have resorted to twittering them, publicly shaming them, but even that does not work. They have no problem solving techniques, just excuses for everything + it sounds like their replies are being read right out of the Telstra handbook for employees. No ability to change.

  • thallam08 Tom Hallam (@thallam08) reported

    @Telstra Looks like theres a couple of bugs in your iPad app: - Does not support split screen - Turns the keyboard off when prompting for pin, making it impossible to log in. iPad Pro, latest OS, with apple pencil 2. You can pass this on to you bug fixing process.