Telstra

Telstra Outage Report in Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 12/18/2025 19:40

December 18: Problems at Telstra

Telstra is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (33%)

    Phone (33%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • RossSymons Ross (@RossSymons) reported

    @Telstra It's been well over an hour. Are you at least putting the pre-sale times back allow people to log in, otherwise this is going to be an issue all day.

  • libramos3 Aline Sullivan (@libramos3) reported

    @Telstra @Pink Is this issue for everyone? Or just a few people?

  • phroghollow Daniel Tyson (@phroghollow) reported

    @Telstra @Pink Can't login via app or website. Just getting 504 Gateway Timeout on web, and app just loops the pin screen.

  • Debbie80887685 Debbie (@Debbie80887685) reported

    Telstra login down so much for me getting PINK presale tickets 😭

  • Megzie21 Megan Neil (@Megzie21) reported

    @Telstra You’ve been saying that to everyone for the past hour though. I have an appointment at 2:15 and can’t be waiting all day. Poor form tbh

  • Anthony75863714 Anthony (@Anthony75863714) reported

    @Telstra maybe we should have @sportsbetcomau place odds for when servers will be back and people can sign in to get tickets. Mind you @Ticketmaster operators must be loving the silence!

  • TraceyTLC333 Tracey Cook (@TraceyTLC333) reported

    @Telstra Hey @Telstra please try calling that number. If you do you will find out that they never answer or if you are really luck they might answer after 40-50min. Hardly accessible is it? Do you have any other ideas (That actually work please?) Thanks

  • TraceyTLC333 Tracey Cook (@TraceyTLC333) reported

    @Telstra Thank you for your response Hannah, yes we have filled in this form at 9am. (Still haven’t heard anything) Unfortunately you never hear back from Ticketek and you have to keep chasing them back to get tickets. This usually happens when their are only the crap seats left.

  • jenkinson_23 tam jenkinson (@jenkinson_23) reported

    @Telstra @Pink Both website & app down….come on Telstra!

  • raggedyannie28 Annie (@raggedyannie28) reported

    @hayles2204 I can't even log into Telstra account. Saw a friend post that she just gets a 504 error page. It's broken 🤬