Telstra

Telstra Outage Report in Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/26/2026 16:50

March 26: Problems at Telstra

Telstra is having issues since 04:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (37%)

    Phone (37%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • iamshaunbailey Commander In Chief (@iamshaunbailey) reported

    Hello @Telstra Your mobile service in Moranbah is actually worse than any 3rd world country on this planet and I would dare say it’s probably actually better on the moons surface

  • FoxieWebDesign DoggyDarkMode (@FoxieWebDesign) reported

    @Telstra I am on auto-deduct, money is not the issue. Only SMS missed calls came through, no missed calls

  • BigBangBrettly Brett Langley (@BigBangBrettly) reported

    @MichaelWestBiz Not to mention selling off our privacy and data. We have the worst privacy laws in the world. That's why incidents such as Medibank & Telstra are going to become more commonplace.

  • JustaguyAA justaguy (@JustaguyAA) reported

    @Telstra Still feels like that using your network :)

  • iamshaunbailey Commander In Chief (@iamshaunbailey) reported

    @Telstra It’s always terrible, it’s like you have to wait in line for someone else to stop using it. One bar of 4G isn’t good enough in the middle of a built up area

  • DerekFord Derek Ford (@DerekFord) reported

    @Telstra Shaz, Just had a call a few minutes ago. Rang here for about 3secs and then when Beth answered the Telstra caller hung up. Do they log this as a failed attempt and get points for trying? Not trying hard enough! Shall I give you the complaint number?

  • YourselfNft Be Yourself NFT Collection (@YourselfNft) reported

    @Telstra App, website even tried #100#, over the phone. Even customer support tried to recharge from their end but unfortunately no luck yet.

  • CatherineTurn27 💉 Catherine Turner (@CatherineTurn27) reported

    @Telstra I cannot access my emails, which I need for work. Is there anything you can do to help???

  • slsandpet Dr Sally 🐨🐨 (@slsandpet) reported

    @anoman64 I have twice had to intervene for Mum First time was a Telstra mobile Sold to an elderly couple with no mobile range. I rang them, they said couldn't talk 'cause "privacy" - they called out "She can! We are sitting beside her" Guy had to cancel the contract

  • SigmasSho3z Linton Sho3z Davidson(real) (@SigmasSho3z) reported

    @Telstra Remember when you could use a phone without your number being held hostage because its linked to everything on the internet and companys like yours charge a min $68 just to use its service. I remember when you just get a new $2 simcard and text everyone your new number