Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 12/13/2025 23:00

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DebCansdell 💧 Deb Cansdell 🌱 (@DebCansdell) reported

    @Telstra The issue is that the whole suburb is affected We need a Telstra Case Manager to a) advocate with NBN b) liaise with ALL affected customers c) stop dealing with us individually with NO consistent information or advice

  • agvocate_au Lisette Mill Agvocate (@agvocate_au) reported

    @Nyscat @Telstra Terrible

  • maria_greene maria greene (@maria_greene) reported

    @telstra which genius changed the payment system for mobiles? Used to press Pay Now. But just to annoy us you now require us to login with a username and password. Just how I love to waste time! Tried to complain via 'positive feedback'

  • decryption decryption (@decryption) reported

    @je_au that hasn't been an issue for many years, was resolved well before telstra made payphones free (12 months ago)

  • ZM51514869 ZM (@ZM51514869) reported

    @Telstra Ask you complaints manager that was looking after my case or refer to the TIO complaint I’ve lodged already. Your internal complaints managers need to be trained in how to be empathetic. I’m sure it was an offshore team that handled it. Poor experience

  • tomr3123 Tom Ryan (@tomr3123) reported

    @delmaclifton @Telstra @NBN_Australia Telstra never cared & NBN has abandoned care.

  • Paradoxa18 Paradoxa (@Paradoxa18) reported

    @CourtRum No mention of Telstra? Try living through that hellfire summer then into covid without what's supposed to be an essential service No home net Home phone out for weeks, then on/off for years & mobile even less reliable than a decade ago "Here to help" More like money for nothing

  • lozareth Lozareth (@lozareth) reported

    @Telstra Another example "Telstra Assistant: To switch your Pre-Paid number to a Post-Paid service, head to our online store select the plan or device you're after and follow the prompts." from the messenger. Nope incorrect information.

  • benjmiles BenMiles (@benjmiles) reported

    @Telstra so here we are again. I asked you to give me the option to get a daily breakdown of my data usage for my internet service and, just like my previous requests, you have done sweet FA. One more chance and then I will cancel my service.

  • AussieMaryD Mary Munro 🇺🇦😷🌏⌛🔥🧡💚🤎🖤 (@AussieMaryD) reported

    @CoastlineSA @AmandaRishworth I used to handle my Mum's govt issues, and Telstra etc. Feel your pain. There are much better ways to run these depts. I am sure the inbuilt difficulties are based on the concept that a certain percentage of people will give up on claiming their full eligibilities.