Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/28/2026 05:35

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • NoSpinPolitics AustralianPolitics (@NoSpinPolitics) reported

    @AlboMP DECEPTION: Fibre was NOT REPLACED by Copper. The Telstra copper cable was used instead of laying more fibre. Labor connected ONLY 200 000 premises as it mismanaged the rollout. Labor could not fix it then!

  • SugartitsCrypto Billy Covington (@SugartitsCrypto) reported

    @AdemOzirmak @Telstra @TPG_Telecom Damn thats quick. Who is that through?

  • GarconAU Guy Garconnette (@GarconAU) reported

    @DawsonEJ @LaTrioli Wireless will never be a replacement for multi-gigabit fixed line broadband. Telstra has also come out saying that their 5G product is not a replacement for the NBN. So anyone claiming this needs to speak to experts before making those absurd claims.

  • fringeSimo Simo (@fringeSimo) reported

    @VickiPlatt5 It was to fix the issue that Telstra wouldn't get on board even though the fttc caused so many more issues.

  • jdeeXGen Julio D (@jdeeXGen) reported

    @Telstra can you PLEASE help me remove message2txt. Called 132200 (as noted to do), couldn't help & passed to tech, 35 mins l8r advised it's disabled, 3hrs later it's still on. Case #23546770. I want VM, but disabling VM On Busy auto enables M2T - I don't want M2T! PLS HELP!

  • SzilviaVirag Szilvia Virág (@SzilviaVirag) reported

    @anniecmars @AlboMP Yeah. I don't know what it's like in your area, but zero coverage for most of the road from Wentworth to Broken Hill isn't good enough. And the Telstra coverage around most of South East SA still isn't much better than Optus coverage was 20 years ago!!!

  • preciouspress Jack Sumner (@preciouspress) reported

    —rectify the problem including resets to my Telstra modem. I was also required during this extended period to give on 3 occasions my name, address, date of birth and billing reference. On Tuesday, the problem still unresolved, I requested that a technician visit be arranged—

  • DylanKe37562605 Dylan Kerrigan (@DylanKe37562605) reported

    @Telstra Nah if you want customers than stop scamming.people and making ****** deals and actually fix your ****** internet

  • actmyagedjh ari loves kay // BLM // 02.09.2018 // ia bc exams (@actmyagedjh) reported

    @Telstra Hey Jax thanks so much for responding. I’m on the phone to someone at the moment and the issue is basically resolved, however I’m not entirely happy with the customer service experience. I’m happy to DM you about the issue with the customer service person’s name :)

  • Jan_lindsay Jan, a guest on Biripi Land. (@Jan_lindsay) reported

    @placidhunter @rohan_connolly suggest you google the footage from the Thursday night before the election where he states clearly " I will never sell Telstra, you have my word on that" Its on VIDEO honey. 4 days later he says " I have a mandate to sell telstra" He lied... period I watched it at the time...