Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 12/04/2025 02:35

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • twiztidct Twiztidct (@twiztidct) reported

    @kane_grubb @footyindustryAU It made sense when you compared basic Foxtel package w/ sport to Kayo and maybe Binge was almost half the price even more so deals for being a Telstra customer or NRL Live. If they keep raising the price, they are going to eventually price people out.

  • Auspire Auspire (@Auspire) reported

    @Telstra You log us out. Your broken system won't let us back in. Then your 'support' says log in to contact us. Well done. That's the logic you're famous for. Terrible as always.

  • iamemilymayo Emily (@iamemilymayo) reported

    Transferring a phone number from a business to a personal account with @Telstra is proving an experience in wild customer service. Telstra says it’s easy - fill in this form and head to a store.

  • suebules Suebules@buleysue (@suebules) reported

    @erfbeeass @Westpac Telstra also don't accept digital as they need to take a photocopy. I said was happy to send them a pic they could print but Nah! Back home to get the licence then back to Telstra. That's a morning I'll never get back.

  • hammersaint Martin (@hammersaint) reported

    Customer service and @Telstra don’t go hand in hand. My elderly aunt wanted to update her credit card details. After waiting 1 hour she was told it couldn’t be done because she didn’t ring from her Telstra phone-ie she wasn’t at home. Obviously validating identity wasn’t enough.

  • pangolincovid Its Time (@pangolincovid) reported

    @DavidKehoe10 NCP=Competitive tendering public service. Disaster. It cut back funds to services that it didn’t value and left PS workers to work harder to fill the gaps. Process= Aus Post corporatised. Optus created as a Telecom competitor and later Telecom became Telstra privatised by Howard.

  • DarrenAbb Dazz (@DarrenAbb) reported

    @Telstra A roaming day pass does cover NZ !! Youhave no idea what you are talking about and I cannot believe you are employed in customer service. Will be changing to @VodafoneAU when I return home

  • UndaSthnXiStand RuralAustraliaMatters! (@UndaSthnXiStand) reported

    @FionaLakeAus @Telstra You’re lucky to get in today. I tried recently to get service at a Telstra shop and was told I should have booked and was offered an appointment 2 days later

  • KaneCaster Kane "Blueh" Critchley (@KaneCaster) reported

    @remivicious When I had no net for months, I got the 5G plan from Telstra until they fixed my ****. Actually really good. Speeds are actually insane, both up and down. Gaming on it was fine, only a couple of instances did it bounce around a bit, but it was barely noticeable.

  • _karsia karsia 💌 #1 densi shipper (@_karsia) reported

    good morning to everyone except telstra. **** telstra and their stupid autopay system.