Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/28/2025 18:40

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Phone (41%)

    Phone (41%)

  2. Internet (39%)

    Internet (39%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. TV (3%)

    TV (3%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • pasavito Tony West (@pasavito) reported

    @Telstra Thanks Febey. It was odd; really blatantly obvious stuff. Including Telstra Support telling me my MacAffee license had expired. Liked how they spelled McAfee 3 different ways.

  • StanH2443 Stan (@StanH2443) reported

    @Doctorofspin ... or my Telstra mail server was letting them through - close to 200 - fair dinkum a 5 year old would have picked up all that pathetic **** spam - written in pigeon English in crayon font - must want to migrate people off servers so they can dump them - no money in it 🤔

  • nikopip Niko (@nikopip) reported

    @Telstra Great customer service. I’ve lodged a complaint and if nothing gets down within 72 hours I will be lodging a TIO complaint

  • 666shaun666 shaun (@666shaun666) reported

    @Higgo74 @Telstra I went in their store for help only to be told we can’t help you unless you have an appointment and I needed to go online or into the app and make a booking

  • RebeccaHurst19 Beck JoinYourUnion 🐀💧🇺🇦 (@RebeccaHurst19) reported

    @Russputin2 @IxatDnats Blimey! Telstra did a number on me. Was so annoyed with their service I changed to Optus when I bought. Brought my phone no with me but the bastards took it off the do not call register. Optus didn’t notice for 5 years. I no longer use landline.

  • nikopip Niko (@nikopip) reported

    @Telstra I handed in my trade in and they have recorded it on kingfisher your app. Now I have no phone no credit and your support people can’t help. No one cares. I ring Chadstone no one answers. Your own stores can’t process a trade in

  • ProfBabones Salvatore Babones (@ProfBabones) reported

    @krisgudavalli Telstra's motto is "when the internet goes down, don't call us, we'll call you."

  • ZZPease ZZ 🇦🇺 (@ZZPease) reported

    @Telstra could you fix your filters for your email server. I’m getting a tone of spam which I never get. Everything from bit coin, fed ex deliveries, Anti virus expiry to porn. Never had an issue but my inbox has been flooded since 11pm last night. It’s beyond frustrating.

  • hurley1_marie Anne-Marie Hurley (@hurley1_marie) reported

    @johnsy123aus In a Telstra store now, they couldn't change address details on an old account so they called Telstra support on my phone. Still sitting in the store waiting for them to answer! FFS

  • mrshubbo23 Peta Hubbard (@mrshubbo23) reported

    Anyone else having problems with their bigpond email & outlook app? @Telstra