Telstra Outage Report in Mackay, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Mackay, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Telstra
Telstra is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Mackay, State of Queensland
Latest outage, problems and issue reports in Mackay and nearby locations:
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⭐️ Sharon Dove ⭐️
(@shazza4740) reported
from
Mackay, State of Queensland
@Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld
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⭐️ Sharon Dove ⭐️
(@shazza4740) reported
from
Mackay, State of Queensland
@Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold
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Bruce Black
(@58_chucky) reported
from
Mackay, State of Queensland
@Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish
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⭐️ Sharon Dove ⭐️
(@shazza4740) reported
from
Mackay, State of Queensland
@Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible
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Jonathon Dykyj
(@jonathondykyj) reported
from
Mackay, State of Queensland
@Telstra Ok, thank you. Are people paying full price for a diminished service?
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Anderson
(@AussieSamurai) reported
@Telstra ordered NBN on the weekend to replace ADSL. ADSL not working this morning. Sadly I don’t think this is a coincidence. Please contact me and get the ADSL working until it’s replaced.
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Karen Strojek
(@KarenStrojek) reported
@Telstra All done now. 46 minutes on hold before speaking with a human. Actually not as bad as Centrelink used to be.
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Kim from Alstonville
(@WheatlandKim) reported
@bwoody58 @JaneCaro I’m pleased to know you actually had a positive exchange with Telstra? I can never speak to a real person when I have a problem 🧐
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Krist Davood
(@KristDavood) reported
@Telstra ; please let me know if you have an outage in the Minchinbury area of NSW
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Stephen Garofalo
(@GarofaloStephen) reported
@Telstra why can we speak to a customer service person I have tried 3 times to get a resolution and nothing has been done I can only use the messaging service and no one can help me or they ask me to wait and then never reply
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GMan IT
(@gman_it) reported
@Telstra why is it so hard to deal with Telstra you cant even speak to a real person any more. they steal your credits and then you have to message people who are so dumb they cannot help you
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Aileen Day
(@AilsDay) reported
@Telstra you are the epitome of why customers hate #AI So many customer concerns could be resolved so quickly by just picking up the phone and speaking to a person. Instead you have us endure this disgraceful customer experience. #yoursupportCXsux #humanexperience
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ram prakasan
(@elixer_ram) reported
Thanks @Telstra what an amazing issue resolution , only been on wait for an hour now and still UNABLE to get a reply , the new chat feature is next level with zero care given Can’t even talk to a real person anymore #covidsmokescreen
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suey Mac
(@sueymac) reported
Dear @Telstra - what the actual **** is wrong with you? You have (seriously) 1 job... to provide a communication carrying service. Why do I continue to pay you when you fail day after freakin day? Not happy, Jan!
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Phteven with a pee haitch
(@BroHilderchump) reported
And so many institutions charge these outrageous fees for minor late payments or overdrawn issues....Banks, Telstra, energy companies, ....I myself with even the best budgeting I can manage end up paying about $30 a month in punitive fees. To me and others, that's a lot.