Telstra

Telstra Outage Report in Mackay, State of Queensland

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 02/26/2026 20:20

February 26: Problems at Telstra

Telstra is having issues since 11:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • 186baaa97958443 🐀Sally 💉💉💉 Prole sewer 🐀DON'T DM ME! (@186baaa97958443) reported

    @Telstra I run an emergency service and today you left me without internet after promising it would be fixed when I started work at 7am I need the internet to access client files for emergencies. The telecommunications ombudsman will be getting a call. Not good enough

  • adamson ᴡᴀʟᴛᴇʀ ᴀᴅᴀᴍsᴏɴ (@adamson) reported

    Telstra's 5G network covers over 77% of Australian population: CEO Quick summary: The net profit of the operator in the Fiscal H1, completed on December 31, 2021, decreased by 34% to AUD743 million ($ 535 million), due to a fall of AUD450 million in national receipts of ...

  • 71_Daybreak Daybreak (@71_Daybreak) reported

    @Telstra @CoachGiorgio Telstra NBN in Oxenford, Queensland, has been down all day today as well. A lot of areas on the Gold Coast have been down and if it reconnects, it disconnects within seconds.

  • Sum_Karnt Craig Jones (@Sum_Karnt) reported

    @Telstra a ping of 800ms, is that what you call a service ***hole? is this acceptable in 2022 ****? DOWNLOAD Mbps 0.15. telstra has complaint after complaint on all of their social media pages

  • udeshv Udesh Virdi (@udeshv) reported

    @Telstra I’ve had this issue now for over a week, probably 2 weeks, and it’s getting really frustrating

  • Dan20man Dan (@Dan20man) reported

    Recently purchased a BBQ from the @Qantas Frequent flyer program & was recommended a cover that would suit. Turns out, it didnt fit & trying to return it has been an exercise in Telstra like customer service. I thought that getting a full refund would be offered at the least...

  • udeshv Udesh Virdi (@udeshv) reported

    @Telstra Maybe I’ll move my account to another provider with better support

  • Sum_Karnt Craig Jones (@Sum_Karnt) reported

    @Telstra if you were happy to help it would of got fixed a week ago. What you really want to do it "appear" to want to help for your "public image"

  • sjkaras Steve Karas (@sjkaras) reported

    Two weeks on @NBN_Australia and my @Telstra service fails for the first time in six years. Five days for repair? My boss will be happy on Monday #WFH

  • Snorkelybum Gumples (@Snorkelybum) reported

    @thespecialbka @aparachick I blame bill gates for my ****** Telstra signal.