Telstra

Telstra Outage Report in Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/20/2026 05:10

March 20: Problems at Telstra

Telstra is having issues since 03:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Jacquel56721788 🇺🇦🐨🐝🐀🦉💉Jacqstoposition💜 (@Jacquel56721788) reported

    @Telstra your app sucks and now you’ve made it impossible to pay online through the browser. DO BETTER!

  • ninja_toertel Tobias Oertel (@ninja_toertel) reported

    @KDHabibi 6/ Telstra is a state-owned telecommunications company based in Australia that is known for its reliable network and good customer service.

  • OldCynicalSad ♀️ 🌸 OldCynicalSad 🌸 ♀️ (@OldCynicalSad) reported

    @Telstra Thanks Tori. No point in wasting your time. Talked to Telstra before about this, but they don't give a shite. It's disgusting. "Speeds" look okay, but Ping is a big FAIL. Afternoons onward ping is often 90ms+, 120ms, even 600ms & 700ms. Once I got 1200ms...!!! Telstra don't care.

  • g0thbr41nz rilenator 5000 (@g0thbr41nz) reported

    Telstra fix ur ******* internet speed

  • P1nch0fS41t P1nchOfSalt (@P1nch0fS41t) reported

    man I hate Telstra it’s doing this **** again

  • thesooyunlee Christine Lee (@thesooyunlee) reported

    @Telstra i ported my number in from @Optus, on day 3, SMS stopped working. On day 20, cant receive calls. When are you going to fix my issue? And what’s next? No data? 49944706

  • luigiravoli luigiravoli (@luigiravoli) reported

    @Telstra Stop lying...it does not work. it is not intermittent. you have not once informed customers of the issue...have you heard of customer relations???????????????????????????????????

  • AlexTho91319114 Alex Thomas (@AlexTho91319114) reported

    @Telstra I am unable to get my messages today again! It is a disgrace that @Telstra has not fixed it, but thinks it has been FIXED! Response to this issue has been amateurish. Don’t know the scope of the problem! Thinks it has been fixed! Issue continues after a month!!! HELP!!!

  • anthonydyalan Anthony (@anthonydyalan) reported

    Hello @Telstra are there any NBN outages in 2119? Our connection has been down since 1:30pm.

  • joshrowe Josh Rowe (@joshrowe) reported

    @zoppla @AppleMusic @Tesla I don’t pay for the premium subscription, so tether my Telstra 4G phone. That’s lightning fast and works a treat for Apple Music streaming.