Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/28/2025 11:30

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Phone (41%)

    Phone (41%)

  2. Internet (39%)

    Internet (39%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. TV (3%)

    TV (3%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Alinsyd alan (@Alinsyd) reported

    @Telstra I want to cancel Cas. More telstra nonsense. Delay and confuse until the customer gives up. My local Telstra store is at Salamander Bay. Let them know that I will return the box on Monday. Cheers

  • Matthewbell205 Matthew Bell (@Matthewbell205) reported

    @samfouldsy @Telstra Yes MBay is a whole other issue. There’s been a group of people from Mungy/Jerdy emailing Peter Rundle. His office is forwarding complaints to telstra. Worth a look if you’ve got 5 mins.

  • Zeb_Russell Zeb Russell (@Zeb_Russell) reported

    @andy_penn In my adult life I've had dealings with telstra and the customer service of late telstra delivers is using describing words appalling dreadful disgusting bad awful to name a few. The impersonal nature of telstra to hang up when calling was terrible. Really bad experien

  • Alinsyd alan (@Alinsyd) reported

    @Telstra The worst customer service on the planet.

  • PeterChivers41 Peter Chivers (@PeterChivers41) reported

    @AFLcomau I am a Telstra customer and we in the past 3-4 years have free access to watch live @AFL games on our app on phone. Now we have to sign up to KAYO for a subscription which ain't happening so we cant watch live footy !!! #thisiscrap #iwouldlikearesponse #nothappy

  • tonyoldmate Tony Freeman (@tonyoldmate) reported

    @Telstra Still waiting on a reply to the problem

  • jen_browning Jen Browning (@jen_browning) reported

    Hey @Telstra when do you plan to restore service to Gilgandra? Two days and counting.

  • Matthewbell205 Matthew Bell (@Matthewbell205) reported

    @Telstra It’s been raised with my local member. As many other locals have done. Unfortunately telstra is not listening when many many people are trying to explain that the quality of service is declining and you are loosing market share. Who knows what will happen when 3G is turned off.

  • Alinsyd alan (@Alinsyd) reported

    @Telstra Been trying to terminate my Telstra Foxtel for 2 weeks. They make it so difficult that you give up. I'm currently on hold at the number they give you to disconnect, have been for an hour. Again.

  • TechDesignau David (@TechDesignau) reported

    @Telstra your customer service is terrible, one of the worst of any company I have ever dealt with.