Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 02/14/2026 10:05

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Todd_Sal Todd Sal (@Todd_Sal) reported

    Should also mention I was trying to chat to your customer service on the Telstra app, but the connection was so bad I couldn’t

  • sauravld saurabh (@sauravld) reported

    @andy_penn @Telstra couldn’t just fix one simple iPhone to Apple Watch device connection since last 3 weeks of my complaint. How is this statement even valid ??

  • brainweasels Wombat Jack (@brainweasels) reported

    @helen_e_sayer @MikeCarlton01 @Qantas Ah treat em like pets, a cardboard box with a few holes in the top, Telstra and Qantas, don't they make you proud.

  • KoruCottage koru-cottage.com (@KoruCottage) reported from Brisbane, State of Queensland

    Just to be clear @Telstra I can delete and block unsolicited Spam from Scammers, but I can't delete and block unsolicited crap from Craig Kelly or QLD Labour?

  • Andrew_Ivezic Andrew Ivezic (@Andrew_Ivezic) reported

    Amazing customer service by @TPG_Telecom ✅ - should have dropped @Telstra 🗑years ago

  • GoodixLady Linda Saul (@GoodixLady) reported

    @RebekahsRight @YvetteDAth Yesterday's TV news was that 000 calls were the highest on record SE Qld & ambulance service couldn't cope. Telstra intervened & diverted calls with a recorded message to call QLD health if not serious. I thought 000 only gets called for an emergency!

  • ItsMePHIZ PHIZZI (@ItsMePHIZ) reported

    My new favourite hobby is messing with the scripts of scammers from "Internet Support" in the most minor way possible. Them: We're disconnecting your Telstra service for 15 days Me: That's fine. I needed a break. Them: (**** this wasn't part of the plan)... *Hangs Up*

  • debjw88 DEB WEEKS (@debjw88) reported

    @AustralianLabor Well if your going to follow QLD state as stated. At the moment in QLD if you ring 000 you get a Telstra message. Ambulance are piled up with over 1/2 wait to get into emergency Great role model!!!!

  • ccward74 Chris Ward (@ccward74) reported

    @Telstra what do I have to do to get a phone delivered ? Incorrect address details input in order reference. 1-3221068522089? Complaint ID. 345 32 329. Business critical.

  • ImNotYour_Dad DisrespectedREPR (@ImNotYour_Dad) reported

    @Telstra @hairypoofta Thats a lie & a half. 100% guarantee these people will be there to deal with big business support only. While the rest of us get given sgrgdiidjsknd from some country i can't even pronounce.