Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 01/26/2026 03:30

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • GAMESweetG ©GSG aka 𝒫𝑒𝓉𝑒𝓇 🛸Stuck In Time Loop (@GAMESweetG) reported

    enough of sad news. I don't feel like doing any recordings today. Plus I had drama with recharging my internet service. Stupid Telstra mobile app wouldn't accept my card due to an app error. And had a hiccup with paying for it via website through PayPal method. So very fedup!!

  • CeeBee1958 CeeBee (@CeeBee1958) reported

    @Telstra It's not a connection problem, it's happening on three phones. It's your network not coping with the usage in the area. I've just spent 2 hours 'talking' to the 'expert' on the mytelstra app

  • hole_e1 hole_e1 (@hole_e1) reported

    @Telstra Could you please explain why I need a credit check to decrease my price plan? It isn’t a new plan and I passed a credit to get the plan. I don’t want a credit application impacting my credit score. It would be easier just to cancel and go somewhere else

  • LeeC2030 Lee C (@LeeC2030) reported

    @oztish @Telstra What a messed up thing for someone to say or think. "inject this new experimental mRNA stuff or give up your right to health care" The same stuff that is putting many in hospital around the world, people who would never have needed a hospital for covid.

  • Imad57387221 4real (@Imad57387221) reported

    @Telstra Onya champ.Someone has to point out stupid.

  • PORTABLEAIRSYD Michael Achilles (@PORTABLEAIRSYD) reported

    @Telstra So the last time I had @Telstra direct debt was in 2000 they took $800 out of my account for a $400 bill and refused to pay it back so once bitten twice shy. I have never missed a bill payment yet you’re forcing me to go to another provider, great loyalty that is🙄

  • nads4000 Nads4000 (@nads4000) reported

    @Telstra hey can I get some help with an order urgently, the kids on your call centre told me to go into a store but all the stores are closed here.

  • EmergencyBK Emergency&BushfireKits (@EmergencyBK) reported

    @sheep_witchy I'm sorry this has happened to you Hung up on telstra, 30 mins on hold, 10 mins into conversation -said happened to her (don't care) -asked me to check phone settings🙄 -I've made no outgoing calls, asked me if I sat on my phone & pocket dialled- **** off! Hope yours fixes soon

  • emerindyl Emerindyl (@emerindyl) reported

    Thank you @Telstra for not bothering to contact me in the four months since my direct debit stopped working to let me know that, in the middle of lockdown, you would disconnect my phone without warning or even a phone call. This is how you support Aussie business? Outrageous.

  • etbe Russell Coker (@etbe) reported

    @Telstra Even the quality of the hold music for your support service is poor. I don't expect good music, just clear audio quality so I'll immediately notice when the call resumes.