Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/09/2026 14:55

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • OzMadMan2 OzMadMan (@OzMadMan2) reported

    @Telstra I appreciate you being concerned and want to help but I have been through this too many times with no improvement to my service.

  • ProfGeGe Getulio (@ProfGeGe) reported

    @Telstra you are definitely the worse phone and internet provider in the whole world. A month trying to fix my it and once it was discovered the problem was the modem now I need to start a new quest to get a new one. Btw, your app gave me a deactivated number! Shame on you!

  • OzMadMan2 OzMadMan (@OzMadMan2) reported

    @Telstra I do not wish to disclose my location on a public platform. I unfortunately live in a rural area with terrible reception. I have contacted Telstra customer support countless times and told I just am unfortunate to live in the 2% of Australia's uncovered area.

  • DenyseWhelan1 Denyse Whelan BEd.MEd. (@DenyseWhelan1) reported

    @Telstra very annoyed that your systems don't "speak up each other"... I'm a new telstra velocity customer & we've been in new place for a week. Told to ring support no for help. Did that. Advertised hours till 9pm. Nope, closed at 7.30 ..

  • rushiamin Rushi Amin (@rushiamin) reported

    @Telstra Hi Shree. Thank you. Eventually your customer Servide agreed that modem is faulty. It took them 3 hours to conclude while I told them there is no power light coming up. They are planning to send the new modem in 5 days time however itis too long to stay without internet

  • rmurrayleach Rob Murray-Leach (@rmurrayleach) reported

    Hi @Telstra , your new payment system is completely broken and takes me round in circles. I have created the totally pointless online profile just to pay my bill (weird and unnecessary but OK) but it still won't let me pay it. When am I going to be able to pay my bill?

  • Penfanackapan PenMisanthropist 🏳️‍🌈  (@Penfanackapan) reported

    . @Telstra Hi, Why are ppl coerced in your stores now in order to purchase anything? Forced to wait, sometimes for hours, to see a CS, before they can buy even the most basic of items, or a phone outright? It's the worst CS ever. Can't buy anything. @acccgovau this coercion?

  • NBarton Nathan Barton 🇦🇺 🇹🇼 🇺🇦 (@NBarton) reported

    @Telstra I used to have nightmares about those payphones as a kid... now it's about the way you treat the open source community, using their code and not properly attributing them nor complying with their copyright requiring altered code be shared. @OpenwrtH @OpenSourceOrg #foss

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @AusFinVigilante @DoctorKarl The budget blew out because it was based on false assumptions by LNP - would be built in 3 years, telstra/optus would just hand over the network for free, the copper would work and not require maintenance.

  • CatchyAnt Anthony Cat (@CatchyAnt) reported

    Hey @Telstra. How about rewarding me with 12 months of Kayo for my decades of loyalty rather than throwing it at newbies? 🤔 Might be time to see what I'm worth as a 'new' customer elsewhere.