Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 12/01/2025 06:15

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (39%)

    Phone (39%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsYaSoyBoyTroy Troy (@ItsYaSoyBoyTroy) reported

    My internet not working @Telstra

  • ___Nuck___ Nucktheman (@___Nuck___) reported

    @Telstra Net not working all day - dropping out every 2-3 minutes for 1-2 minutes, unusable. Still no reports of outages on your outages page. Even my neighbors belong internet is down - Townsville area. Not good enough.

  • ItsYaSoyBoyTroy Troy (@ItsYaSoyBoyTroy) reported

    @Telstra Hi Rish, i tried to check the outage but the internet isn't working. So i broke in and trespassed on my local exchange to check that the servers are online and running, and they look fine. Not sure where the problem is coming from. Could it be device related?

  • miss_reys_mind 🔭🛰🪐🤓🏳️‍⚧️ lady galadriels 🏏 @ mtcg😷⬆️ (@miss_reys_mind) reported

    ... prob have to still pay for the service while i dont have it, spent 3 hours on a chat with telstra to get the rental taken off my bill and 2 hours later saw they had closed the chat bc i didnt respond of which was bc i didnt get any notifications and now at the end of what ...

  • Guts_1x1 Gutserkk (@Guts_1x1) reported

    @Telstra wishing you an awful christmas **** you and all your workers, do your jobs properly. :)

  • rogehsworld rogeh (@rogehsworld) reported

    Is anyone else having a @Telstra outage? Strathfield Sydney here.

  • PaulOborn Paul Oborn (@PaulOborn) reported

    @Telstra Activating Power Saver mode on my Samsung phone disables 5G mobile connection. My phone reverts to 4G network. When I turn off power saver mode, I can access 5G mobile network again.

  • moonlightstrife mich ✨️ (@moonlightstrife) reported

    telstra coverage kinda **** at the airport but i'll be flying out for the next few hours 😗

  • SC21012022 studiosoundguy (@SC21012022) reported

    @NBN_Australia So hear me out - wasn’t the point of the nbn to break the mould of the Telstra monopoly, and YOU are now doing the same thing, just much worse? Your MTM sucks, the public of Australia should bring this to justice - complete waste of tax payer $$ for what? Substandard internet!

  • ___Nuck___ Nucktheman (@___Nuck___) reported

    @Telstra Its okay ive already lodged it with them this morning. Christmas is over here anyways, its 10pm.. Not worth further ruining christmas trying to talk to telstra support, its not known for being.... useful. Thanks though, just thought id get some sort of update.