Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 01/28/2026 08:35

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Jess_H19 Jess H (@Jess_H19) reported

    @AdeleOffley @Telstra Also taking over an hour for voice messages to come thru in supposedly ok service areas. 🙄

  • GraveWhisperer JT Photography and Digital Art (@GraveWhisperer) reported

    @Telstra I need someone from your MORONIC department to ring me. Stop telling me to ring telstra. I CANNOT CALL AS IT SAYS IM NOT REGISTERED ON THE NETWORK or this problem will not be solved AND YOU WILL NOT BE GETTING ANY MONEY FROM ME

  • VacuousNess 💧 Vacuous the vaccinated. (@VacuousNess) reported

    Warning @Telstra are up to old tricks. Trying force customers onto ‘new billing system’ which only allows online billing and demanding access to auto direct cards / bank accounts. Completely contrary bank customer advice @AustralianLabor this is NOT ok. @BrianMitchellMP #auspol

  • WWDA_AU WWDA (@WWDA_AU) reported

    @WESNETAustralia @isobelmonty @1800RESPECT Are the Counsellors who were employed by Medibank Health Solutions (before the awarding of the tender to Telstra Health & DVConnect) being offered continued employment under the new service provider?

  • DaveLockyer2 Dave Lockyer (@DaveLockyer2) reported

    @zanerednwhite Will never forget the 4 in a quarter 2005, OR the late final quarter goal in 2003 v Collingwood when it looked like we were gonna get run over at Telstra Dome.

  • vilassravi sravanthi seelampall (@vilassravi) reported

    @Telstra I can’t get any signal from 3 days.

  • RussellHarrower Russell (@RussellHarrower) reported

    @Telstra I don’t know if your blocking ports or not but our iOS app DNS seems not to be getting through your network - could someone from Support please message me

  • vilassravi sravanthi seelampall (@vilassravi) reported

    @Telstra I am still having issues we can’t even call customer service

  • xxxxlongneck Gavin (@xxxxlongneck) reported

    @telstra fix my internet been down in my entire suburb since February 15 and we aren’t even flood affected what is going on. Mobile back up doesn’t even work

  • annamaccallum anna (@annamaccallum) reported

    @Telstra Hi Jessica thanks - I called customer service line and they opened up case, missed call back from specialist team, rang customer service and went through it again. When a specialist rang back today, they hung up after two rings. Now switching to Vodafone as I need bank access!