Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/23/2025 16:50

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Juliettteee ♡ Juliet ♡ (@Juliettteee) reported

    @Telstra im having trouble creating a Telstra id 😫

  • WINDMERE_FARM Carris Waite (@WINDMERE_FARM) reported

    @Telstra If there's a power outage for over 12hrs,Western Power fixes us up with an extended outage payment.We've been without mobile service since Wed 24/3 with the estimated restoration time of 'to be confirmed'.Where's our money back for a service we dont have full access to?

  • tonyoldmate Tony Freeman (@tonyoldmate) reported

    @andy_penn Andy. I just spent an endless amount of time online trying to get a useful response from your team. They will not phone me to sort out the internet issue for my tenant. Do you see the irony in a telco that won’t phone a customer to sort out a problem? Is Telstra Aussie best Telco

  • mohitg76 Mohit Gupta (@mohitg76) reported

    @Telstra surely there is something called customer service?Completely useless on calls and on chat.10 hours today on chat just to get data restarted. Still not done.Unfortunately can’t do anything.

  • NellieEvan Nell (@NellieEvan) reported

    @ellymelly @Telstra The worst part is you grovelling for coffee money from your deluded followers. #scam

  • Goldandsilica 👑🦧🐓🐔💰🚀🎢🏦😁 (@Goldandsilica) reported

    @ROOKIETRADERA I use Belong on the Telstra network, $10 month...cheap.

  • ketsu_val harry (@ketsu_val) reported

    @Optus such a ****** company, fix ur net holy fk. Legit just cut out on me without warning. Very nice of you lmao fix my ******* net before I switch to ******* telstra u ****** company. Legit on a ******* hotspot rn...

  • psg_au Peter (@psg_au) reported

    @NBN_Australia I have PERSONALLY been involved in at least 5 other premises where the NBN have been asked to attend to fix issues by Telstra, Optus and Aussie Broadband and it is the same broken record. Appointments get cancelled regularly.

  • duncan08881006 SC Spud (@duncan08881006) reported

    @thomas58599865 @NRL_SC_Addicts $5 per month if a Telstra customer

  • TheRealBill700 Bill (@TheRealBill700) reported

    @Telstra Nothing at all, did not even tell me until I enquired Friday, they told me it was closed? She said she would open it again but that didn’t happen as they said it is closed yesterday. This is totally unacceptable service by Telstra staff and the company.