Telstra

Telstra Outage Report in Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 02/21/2026 15:35

February 21: Problems at Telstra

Telstra is having issues since 07:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • drshahir Ahmed Kaithal Shahir (@drshahir) reported

    @Telstra Yes, and I went there, and they couldn't help me. I'm

  • sirdansmith Dan Smith (@sirdansmith) reported

    does anyone have any experience with mobile companies on the Telstra network that aren't Telstra? Unfortunately the Optus signal inside our house is not enough chop to make phone calls

  • Chrus_3 Chrus 🦖 (@Chrus_3) reported

    @Telstra My favourite part of that trip is when I call the business tech support line and somehow and up speaking to consumer support, who inevitably tell me I need to speak to business support. Sure, what number to I need to call, i ask... Can you guess what number they give me???

  • electricfuture5 Electric Future 🇦🇺 🚗⚡☀️ (@electricfuture5) reported from Sydney, State of New South Wales

    @PIoughmansLunch @perrystephenson @Telstra Nope “might be down for maintenance”. Tbh they are trying but the system seems completely ******.

  • AdamCoffeyNT Adam Coffey (@AdamCoffeyNT) reported

    @FionaLakeAus @Telstra Won’t shut up when they want to sell you something. Have a problem and good luck resolving it

  • ProstheticAIM That Tesla Guy 🇦🇺 (@ProstheticAIM) reported

    @electricfuture5 @Telstra @andy_penn Sounds like someone called through to technical support?

  • ConnorORiordan1 Connor O'Riordan (@ConnorORiordan1) reported

    @Optus seriously sort your ******* internet out, how I could spend 2 years in Adelaide with Telstra and not lag once but now I'm in Tooradin I lag my tits off. Seriously sort your **** out

  • AnInterObserver Fred Nurk (@AnInterObserver) reported

    @Telstra No problems / will do.

  • icebergcheese harmony🍊 (@icebergcheese) reported

    @Telstra I got an email about my prepaid plan changing, most details are fine but y are you getting rid of roll over? I'm on prepaid because I'm not made of money, the roll over is an important feature of prepaid, don't get rid of it! Yes this is a complaint.

  • teliferous perfect teatime (@teliferous) reported

    @Chrus_3 @Telstra Oh no! Poor guy. And poor you as well. 😔 Good luck dealing with Telstra