Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 01/24/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • RohenSkiba Rohen Skiba (@RohenSkiba) reported

    @Telstra Yes… over 24 hours of issues, I think I’m onto my 6th or 7th expert… why can’t anyone fix what should be a simple issue. Actually shouldn’t be an issue at all.

  • calebsfavourite Calebsfavourite (@calebsfavourite) reported

    @Telstra No. But if anyone wants to join a class action against Telstra for not providing a service under contract, please contact me.

  • HahndorfHill Hahndorf Hill Winery (@HahndorfHill) reported

    @whiteswine Sky ice and heavenly waterfalls tuned the creek into a 20m wide Danube for 40 minutes during peak of downpour. Never seen this before - Unable to check vineyard yet for hail damage 'cause I'm still fighting with Telstra since 4pm., to restore office phones/ lines etc .... You Ok?

  • _jimmyyyn Jimmy (@_jimmyyyn) reported

    been ****** by telstra more than my enemies in game wtf

  • Kafwen1 Kafwen (@Kafwen1) reported

    @Punky1745 @VicGovDH Never, ever was it about a virus! Painfully obvious isn't it.🙄 Even Telstra will give bonus points and prizes to the double jabbed !! They're desperate for everyone to be injected....sinister **** going on for sure.

  • griffiths0_tim John Griffiths (@griffiths0_tim) reported

    @Telstra Apparently you have escalated this issue. I just want some accountability. Why do I not have a service for over 7 days now? Why did you not advise that you you were disabling the service to to maintenance? How can I run my business in the meantime? This is plain unacceptable.

  • sambschroeder Sam Schroeder (@sambschroeder) reported

    @BeantownCanuck “Never talk to Telstra again!”

  • LordMcBain Lord McBain 💎 (@LordMcBain) reported

    @Dylan_Trickey Could you please try your hand at a daily double and have a go at fixing the Telstra signal while you have them on the dog and bone?

  • LukePoga Luke Poga (@LukePoga) reported

    @NBN_Australia How does NBN justify the discrimination introduced of a 40x speed disparity between members of the public? Thats worse service discrimination than the bad days of Telstra. (ref: 1000mbs vs 25mbs for some FTTN customers)

  • nancygu1998 Nancy Gu (@nancygu1998) reported

    @Telstra We have a smart modem but it’s not working. No backup for us. Are you able to assist?