Telstra

Telstra Outage Report in Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/29/2025 06:20

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (39%)

    Phone (39%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. TV (3%)

    TV (3%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • QuinnShorts Quinn. (@QuinnShorts) reported

    Dear @Telstra how do I file a complaint

  • ObservantSmiler Teresa ........... (@ObservantSmiler) reported

    @scottjou @Telstra The CSO I saw instore filled one out to override an issue with the credit check, he put it through while I sat next to him, that was on 27/1, I kept checking in every 2 days. Finally find out 6/2 what went on,now have to wait til 2moro 2 see if it’s sorted

  • Popsiepete Peter Freeman (@Popsiepete) reported

    @Telstra I have zero internet at my home in 3046, is there an outage is it just our connection?

  • neil_daws Neil Daws (@neil_daws) reported

    @Tedthekelpie @SimonCotter62 @bouta_nt Nationalisation isn't all about net profit, it is about sovereign power. The western world isnt about govt going into business against the likes of farmers albeit I feel selling Telstra was a stupid move when we had to buy it back. Our communication data affords competition

  • Timetravaller Peter Buckley (@Timetravaller) reported

    @Telstra my incident i was expecting a technician visit tomorrow has disappeared from the track my reported faults.

  • spazjuice swollen ***** (@spazjuice) reported

    @Telstra Yes I also tried that with the chat support. So now I’ve been told I can’t be helped by store people, chat people, and Twitter people (tho I didn’t really expect help here and thanks for at least responding) and calling Telstra is impossible.

  • ALBACapMgmt ALBA 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇦🇺 (@ALBACapMgmt) reported

    @Telstra what sort of shitty Telco doesnt run 24/7 support for broadband outages ? Oh that's right...you.

  • BagofHamsters UrGrooveIdoDeeplyDig (@BagofHamsters) reported

    @RonniSalt @Telstra Oh dump Telstra, the customer service team are abusive, just keep you occupied until you give up and go away. Ombudsman is no help. I got ptsd just thinking about contacting Telstra. Moved over to #Aussiebroadband excellent people at @Aussie_BB

  • geoff_craig GeoffroC 🏏🐶🥃🛩🐝🍯 (@geoff_craig) reported

    @Telstra Yes. My service is extremely unreliable. Especially when it rains.

  • aquilaaudax2620 AquilaAudax2620 (@aquilaaudax2620) reported

    @FinancialReview I don't want 40 sports that is why I us @telstra afl live app. Offer 1/5 of normal price for 1/50 of content of interest - you can keep Kaye (foxtel). I'll only watch free to air matches this season them. Wtf