Telstra

Telstra Outage Report in Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/04/2026 01:45

March 04: Problems at Telstra

Telstra is having issues since 12:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • gibbonwalk Dave (@gibbonwalk) reported

    @brisbanetimes Because if anyone knows how to deliver clunky unreliable service is a former Telstra boss

  • BarbaraFEZ Barbara Hernandez pacheco (@BarbaraFEZ) reported

    @Telstra Telstra was awful

  • St0pT0uchingMe An Handsome Fish (@St0pT0uchingMe) reported

    @Telstra In the past four months I've spent half of that time unable to get any internet access unless I drive down to the corner store. Telstra doesn't give a crap if my speed is abysmal - if a ping gets through, it counts as "able to access the internet" and therefore not an issue.

  • becky_0123 Becky (@becky_0123) reported

    @Telstra Well, We no longer have the Netflix service. Netflix wouldn't honour their initial plan. They cancelled it and said we want it another payment needs to be arranged. We will see. Plenty of other services out there.

  • hingehead 💧On safari in the Dunning-Kruger National Park🌱 (@hingehead) reported

    @BCoppick @Telstra Thanks, but the issue is with their accounting system. They throttled our access even though we are in credit. Quite annoyed. Have a complaint number after hours on the phone today.

  • shanon_p Shan (@shanon_p) reported

    @Telstra Nah thanks Reggie, it’s just the joy (used lightly) of: - changes made to my account without telling me - being forced to a new plan to fix an unrelated service - new plan not eSIM capable (therefore gotta change my Optus sim) - the lack of customer focus

  • reelmorgs Morgs 💥 B (@reelmorgs) reported

    @Telstra Boost activation and UX is unquestionably broken, I've tried across every imaginable client, Android, browsers, etc, etc. Cannot activate on pc, must use app, which directs to site, not app - then error, what year is it again? And u pretend all is well. Zero interest in DMs.

  • TheMissionMan MissionMan (@TheMissionMan) reported

    @Telstra I tried DMing you. I got a generic canned message without even looking at the problem

  • pasavito Tony West (@pasavito) reported

    @caseyliss Esim transfer failed, have to go instore for Telstra to fix. Had an issue activating on wifi too for some reason. But, daughter loves her purple Pro.

  • NessiBenallack Vanessa Benallack (@NessiBenallack) reported

    @Telstra *most* I'm a Telstra customer. Didn't work in this instance