Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 10/19/2025 22:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • SilkCharm Laurel Papworth (@SilkCharm) reported

    @Telstra Which instructions? To use the iPhone app - which I did 5 hours ago but still no response? To connect my Twitter account to your #CustomerService systems in spite of privacy & security concerns? To use a trouble shooting service that’s broken?

  • SilkCharm Laurel Papworth (@SilkCharm) reported

    @belungerer @Telstra They refused to give me a trouble ticket without me connecting my Twitter account to their systems through the public API. Umm no.

  • ThreeUKSupport ThreeUKSupport (@ThreeUKSupport) reported

    @avery_neil Great. Optus is one of our roaming partners in Australia. Have you tried Telstra, or Vodafone Australia, incase this is a network limitation there? What happens when you try to call over Whatsapp? -Chris

  • DeanFonzy Dean Marsham (@DeanFonzy) reported

    @Telstra @NeilEvansmail Agree it’s been garbage Telstra terrible company

  • squidman66 Richard Lowe (@squidman66) reported

    Hey @Telstra my landline has been busted for a week and your website says it won't be fixed till 31/12. Your service is appalling.

  • belungerer Insouciant Samuel - I ❤️ an unburnt country 🌏 (@belungerer) reported

    @SilkCharm @Telstra Mine was a serious issue & it was fixed swiftly & competently. After being told by a Telstra tech in Mumbai the problem was inside my house; it turned out to be on the Telstra line outside.. Big ups to Lindy at @Telstra

  • OSWinNSW 🐜🦶🦵 🚽is (@OSWinNSW) reported

    @GongGasGirl @amaysim Had Optus years ago. Was on call one night and then at 6am a barrage of missed calls came through to my phone. All at 2am. Second on consultant had to be called in as I had not answered. Changed to Vodaphone for a few weeks and reception was awful. Been with Telstra ever since.

  • jarro56 💧Veritas (@jarro56) reported

    @n3w4v3 @johnsy123aus @GDixon1977 #Telstra now sucks & is a 3rd world telecom company where most of the helplines are! That‘s the abomination of LNP privatisation!

  • david__highton David Highton (@david__highton) reported

    @GongGasGirl @amaysim TBH I’ve just stuck with Telstra because of Apple Watch and roaming (and our hospital is basically a Faraday cage that only has reception for Telstra network) Interested to hear other options, about to make the 5g leap..

  • mister_wynn Lord - Sir Thomas Wynn (@mister_wynn) reported

    @borgc @rooze_henri @Telstra Optus tested my suburb and then at least gave me a refund for a service that the NBN can't provide.