Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 12/17/2025 06:10

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DewMan001 𝑱𝑨𝑴𝑬𝑺 𝑩𝑼𝑹𝑻⚧𝑵 🙃😀😘🤐😶 (@DewMan001) reported

    @VodafoneAU Vodafone... It's been seven hours and haven't heard a peep from you yet. Maybe @Telstra or @Optus could introduce me to a hunky young man while offering me better service... 🤔🤔

  • Ballyanamcara Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales

    @NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH

  • DuragVAL Durag (@DuragVAL) reported

    @Telstra ur internet is trash like why doesn't my NBN fttp work the ethernet literally won't connect such horrible providers you pay for something to be installed and it doesn't even work...

  • ShazzaCook Sharon Cook 🇦🇺 (@ShazzaCook) reported

    @DaleKerr @chelsea_hetho If you don't have a contract with telstra, look at aldi mobile plans. Aldi uses the telstra network. Aldi is byo phone. The money you'd save, I believe you would be able to buy a phone outright every 1 - 2 years. I've been with aldi for more than 5 years. Yes I do recommend them

  • skwashd Dave Hall (@skwashd) reported

    It is easier to deal with the TIO to resolve issues with @Telstra than try dealing with their customer "service" team via chat. Each message is dealt with by different rep who has complete amnesia. If I don't have confirmation of a refund by the morning I'm off to the TIO.

  • ajv23 Adam V (@ajv23) reported

    @Telstra Hi again. This messaging service via the app is a total farce. I want someone to call me please. Please reply via DM and I’ll forward you my number. Thanks

  • Franko_Prussian Franko Prussian (@Franko_Prussian) reported

    @Telstra People on the southern Moreton Bay Islands have had very poor to no mobile reception for the past few months. Many are elderly, disabled and ill and if they need emergency services they will not be able to call. Please rectify ASAP. 😡

  • Ancray Andy Craig (@Ancray) reported

    @Telstra There's no sim or device issues, if there is it must be contagious as every other mobile device suffers the same terrible coverage when it gets to the area. The issue is the coverage and the fact that they're paying for poor service thinking its normal

  • Ballyanamcara Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales

    @NBN_Australia @NBN_Australia Hi Matt ... thanks for your response ... very much appreciated & so much more than I have received from @Telstra ... no outage after using your link ... 12 days of no NBN, landline & wifi ... I’ve spent 20+ hours on the phone with Telstra

  • rexster Pete Williams (@rexster) reported

    @VodafoneAU Still not working where I am, sent via my Telstra phone