Telstra

Telstra Outage Report in Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 12/25/2025 17:50

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • KenThompson_ Failed Imagineer (@KenThompson_) reported

    @Telstra Yes, 4th day of ADSL home internet outage with work from home, with no information available.

  • johnnyjohnleary Johnny Leary (@johnnyjohnleary) reported

    @Telstra Thanks. Factory reset seems to have solved the problem.

  • SilkCharm Laurel Papworth (@SilkCharm) reported

    Hey @Telstra the cable came down again to about 4 feet above the road. We got a ladder, climbed the pole and tacked it back up. Just an FYI (same wire as reported in January). @NBN_Australia said they would fix it but it didn't happen. Though the gaffer tape is still there 🤪

  • swampy193 David Marsh (@swampy193) reported

    @Telstra love it how you guys pump up the NBN and yet here in Canberra our service has been down for THREE DAYS and you cannot fix it because it’s ‘too wet’. #pathetic #neveragain

  • cazjade Caryn Wilson (@cazjade) reported

    Another day without a @telstra phone service. The IT team evidently don’t solve service problems on the weekend.

  • undrewb Andrew (@undrewb) reported

    @Telstra our broadband connection has frozen multiple times today. How can I fix this?

  • munchiecity notmutuallyexclusive (@munchiecity) reported

    Hi @Telstra my cable internet is all of a sudden suuuper slow. According to your website there isn't an outage in my area (Sydney). Any ideas? I have disconnected and reconnected my modem but no better

  • SeriouslyTim Tim Whitehead (@SeriouslyTim) reported

    Last time we rang them and actually got to talk to someone they couldn't help and suggested we go to a Telstra shop. Guys, I don't know if you've been following the news, but...

  • t_coxsen Tim (@t_coxsen) reported

    @Bababooie42 The Feds could apply to telstra etc for the mobile meta-data... help with Covid tracking AND laying charges against imbeciles.

  • David_Bonnici David Bonnici (@David_Bonnici) reported from Melbourne, State of Victoria

    The irony of @Telstra not having a phone help service where you can actually speak to someone.