Telstra Outage Report in Mackay, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Mackay, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Telstra
Telstra is having issues since 07:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (8%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Mackay, State of Queensland
Latest outage, problems and issue reports in Mackay and nearby locations:
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⭐️ Sharon Dove ⭐️
(@shazza4740) reported
from
Mackay, State of Queensland
@Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold
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⭐️ Sharon Dove ⭐️
(@shazza4740) reported
from
Mackay, State of Queensland
@Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible
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⭐️ Sharon Dove ⭐️
(@shazza4740) reported
from
Mackay, State of Queensland
@Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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fernei
(@fernei01) reported
@Telstra Hi Bek thank you,used the link and established that something was wrong and a technician is arriving on Thurs.Can't help but think that Telstra's service model is broken, after many hours via chat I only get a response when I complain publicly.Please bring back telephone support.
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Squirrel🌏
(@SquizMakesNoise) reported
@synapse101 @Telstra Which is the Ombudsman, and should have come up as a link with a picture and stuff, damn you Twitter.
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Helen
(@kilahliah) reported
@Telstra nearly 3 hours on a chat, only to be told to call a service technician, where the wait time is over 45 mins, for an issue you guys have caused..? What a joke.
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GAZZA
(@GAZZA56721349) reported
@Connundrum54 @Karonleahely They will probably for give the loan. It's a bit like the Gold watches at Telstra give for performance the CEO got SACKED ABC won't be doing that's. Lost in the balance sheet never to be paid. Taxpayer funded legal work for actions outside her ABC work. Nice little earner....
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DL
(@thedlsays) reported
Emailed Meg Bonighton the head of Customer Care for @Telstra today with regards to the 3 complaints I’ve had with Telstra over the past 12 months. Surprised to receive a response from her advising she will have her staff investigate my 12 months of Hellstra. #Telstra
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fernei
(@fernei01) reported
@Telstra Hi Tori no reference number as the only way of contacting Telstra for service issues is via chat. We have been greatly inconvenienced with 2 adults working from home and two children home schooling. We are on a 50 Mbps plan and currently getting between 3 and 12 Mbps.
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greg
(@elizabeth_BBC) reported
@Telstra I need urgent assistance. You’ve already verified my identity. You won’t do anything that will actually help. All you will do is send a follow up email to a person who no longer works @telstra
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grubby ✦
(@grubfriend) reported
so y'know how a month or so ago I said how my internet just cuts out randomly like every hour every night yeah it's doing it again, Telstra didn't fix anything 🙃
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Ian Alberto
(@ianalberto01) reported
@Optus you are making @Telstra look compotent. Give me a damn call back.
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greg
(@elizabeth_BBC) reported
@Telstra You just sent me a PM to say “I'd be happy to help you lodge a complaint, but I would need to verify you first. Please send us a PM and we'll be happy to look into this for you. - Ash”