Telstra

Telstra Outage Report in Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/21/2025 00:45

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • john430729 John Elliott (@john430729) reported

    @Telstra No and no. Toowong shop on Tuesday (2 hour wait). Brookside Thursday afternoon (no more bookings for day due to short staff). In both cases guy walking around with tablet didn’t appear to be servicing a customer. Will try and do by phone.

  • JackRus63055934 Jack Russell (@JackRus63055934) reported

    Telstra must be the worst email service provider in Australia. I have been having issues downloading emails for weeks and they don't seem to be able to fix it. The reason for it is its Server. Anyone else experiencing similar problems?

  • jenk2533 Proud Prole 🚩🚩🚩 (@jenk2533) reported

    @call_me_tomasso There was a time when my phone number was 8181818. Not just a palindrome, but could be read upside down. Then Telstra put a stupid 9 at the front.

  • riki7119 陽春理樹 (@riki7119) reported

    @benjmiles @Telstra Hey sorry to intervene. I was looking through people with similar issues as me. Did you get any resolution for this?

  • Dertydog_Games ÐξЯ†УÐØĠ (@Dertydog_Games) reported

    The @Telstra app is broken

  • riki7119 陽春理樹 (@riki7119) reported

    @benjmiles @Telstra Yep sounds just like what Telstra does I’ll see if it’ll resolve the problem after doing the same Thanks for getting back to me man

  • angelar68197975 angela rubin (@angelar68197975) reported

    Yet again Telstra has failed up. Majorly..Last month I organised direct payment. latest bill shows it didn’t go through Now after an hour trying to work out went went wrong I’m no further informed. The company are hopeless, their help sites useless

  • benjmiles BenMiles (@benjmiles) reported

    @riki7119 @Telstra I'd suggest you just go straight to the Ombudsman instead. I have spoken to their tier 2 support several times. I know he's trying to be helpful but his attitude isn't the best. Same guy every time. They get fined if you complain so it's in their interest to resolve the issue.

  • angelar68197975 angela rubin (@angelar68197975) reported

    @Telstra I did that last night to Evie.. didn’t get a response.. I repeat, I need to TALK to someone.. I’m about to call the 13220 number where I’m EVER hopeful of help. What time does call centre open.

  • thurgood_nicole Nicole Thurgood (@thurgood_nicole) reported

    Anyone else having issues porting their number to @Telstra Since 1/11/2022 6 different orders over $400 upfront countless visits to stores, hours on the phone, TIO complaint and yet still not resolved. @Optus blame Telstra Telstra blame Optus. How hard is it to port a number?