Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 11/26/2025 07:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Phone (40%)

    Phone (40%)

  2. Internet (39%)

    Internet (39%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • winson_lam Winson Lam (@winson_lam) reported

    @Telstra I have had two orders for Telstra Velocity cancelled without notice. The first time "system glitch" second time is inexplicable. Both times I've been on the phone for 4+ hours including sales and support. 0/5. I just want my internet connected.

  • TraceyCoulton Tracey Coulton (@TraceyCoulton) reported

    @andy_penn @Telstra fix my nbn - 3 months with no service because u keep disconnecting

  • praizetweets 𝙿𝚛𝚣 (@praizetweets) reported

    @Elyte96 @Telstra Where does that second image come from link me that **** I wanna test what I should be getting

  • TraceyCoulton Tracey Coulton (@TraceyCoulton) reported

    @andy_penn @telstra fix my nbn that you broke 19 Dec

  • TraceyCoulton Tracey Coulton (@TraceyCoulton) reported

    @andy_penn @telstra fix my nbn

  • Rara30585698 Rara 💉💉💉 (@Rara30585698) reported

    Hey @Telstra, what’s going on with your service in Townsville? I’ve just lost work as a result of it. #NBN #NBNfail

  • Minus777 Peter (@Minus777) reported

    @Telstra We never reported a fault. There isn't a fault.

  • Elyte96 Sith Elyte🕸 (@Elyte96) reported

    @Telstra Apparently no issue was identified as on their end everything looked fine, we’re being sent another modem but I hardly think that’s good enough nor do I even think that has anything to do with the issue, begs the question as to why we’re paying for this service

  • TraceyCoulton Tracey Coulton (@TraceyCoulton) reported

    @Telstra @andy_penn fix my nbn 3 months without nbn as you keep disconnecting

  • BaconSupanova Sir Brendan (@BaconSupanova) reported

    @Telstra I'm currently trying to get assistance through the chat on MyTelstra app but they can't seem to understand what I'm asking. Can you help please?