Telstra

Telstra Outage Report in Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 03/07/2026 05:55

March 07: Problems at Telstra

Telstra is having issues since 04:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • FreddoFrog11 Freddo Frog (@FreddoFrog11) reported

    @realCarrickRyan The Telstra Shop network will be adequate. I'm sorry couldn't resist it...I'll leave now...

  • Tribalrhino77 Steven Ryan (@Tribalrhino77) reported

    @DodoAustralia my partner is with you, and this internet has been out all day. You have 0 customer service, you said 5hrs ago the cable was fixed yet it’s still out. You don’t tell anyone when it will be fixed. Your company is horrid. I am so glad I am with @Telstra

  • rtralphy ralph horowitz (@rtralphy) reported

    Thanks to the ppl I follow here who went from - rightly - complaining about hopeless Telstra service, to recommending Optus. (I'm a 25 year Telstra customer) I took the tip, got a new modem for the NBN hook up, & connection/service/follow up was 1st class ✅

  • Brad__73 SwimBig (@Brad__73) reported

    @andy_penn Telstra: we will compensate you by adding credit your account Me: but that just covers the cost for the extra line you added to fix yr mistake. Telstra: yes we have agreed to compensate you. Me: so you pay me, to pay you for the extra cost you caused. #worsethancovid

  • ports74 Sam Porter (@ports74) reported

    @Telstra I haven't had a call back yet Matthew that's the point. There was no record in the system of my previous appointment which never showed up. I'm starting to get very frustrated and may move to another supplier

  • JUSTDEVOY Just Coz (@JUSTDEVOY) reported

    @Telstra I’ve been trying to communicate with someone in the app, no luck. I’ve been on hold now for over 2 hours on the phone. Does anyone actually work at Telstra who can assist me with my issue? Otherwise @Optus you’re about to get a new customer

  • Poppywhippet Ray (@Poppywhippet) reported

    @Telstra My experience was appalling. I spent hours and hours trying to purchase a product. Numerous phone calls, in store visits etc and I couldn’t get an internet connection. A comedy of errors really.

  • Brad__73 SwimBig (@Brad__73) reported

    @Telstra In short. The Telstra technician disconnected my business internet because he didn’t check his orders and did this incorrectly. Telstra faults (and even CEO office - Vic & Qld) useless. Thus far 7 weeks and still not fixed. I suggest @andy_penn needs help from @BridgyL 👍

  • thcnunz Nino Iaccarino (@thcnunz) reported

    @NBN_Australia My RSP is @Telstra I run a line test and it says everything is fine. "There are no confirmed interruptions in your area". Well, packet loss is a massive interuption. The issue is also not with the local equipment in my home but 100% of the time the issue lies with the NBN.

  • Brad__73 SwimBig (@Brad__73) reported

    @andy_penn Hey @BridgyL can you help @andy_penn with his staff recruitment. Telstra staff understand Telstra (which no one else can) but have little or no idea about small business. They pretend, and say they do, but it’s only academic. No practical knowledge. #SOS4Telstra