Telstra

Telstra Outage Report in Mackay, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mackay, State of Queensland 01/27/2026 19:35

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • 58_chucky Bruce Black (@58_chucky) reported from Mackay, State of Queensland

    @Telstra - typical service standards - NONE - no e-mail service for 2 grs - & they will say “sorry - again” - absolute rubbish

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • jonathondykyj Jonathon Dykyj (@jonathondykyj) reported from Mackay, State of Queensland

    @Telstra Ok, thank you. Are people paying full price for a diminished service?

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra Have rung that link 2 days in a row. 1st day on line for 1hr and today over 1 1/2 before i gave up. No service just on hold

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • 00000805f a s d f g h j (@00000805f) reported

    @Telstra Hi Telstra, could you please tell me why my cellular data not working outside, especially using foreign applications. That’s not individual issue, there are a lot of similar cases reported by Chinese customers in social media from 2 days ago. Located in South Yarra, VIC.

  • AbhayadeepS Abhayadeep Singh (@AbhayadeepS) reported

    @Telstra Hi @Telstra , after repeated escalation i have still have no service after 9 days. Is there any sla or eta is telstra just doesn’t care of customer service?

  • tadakatsukami Tadakatsukami (@tadakatsukami) reported

    Telstra Customer Service is a joke, Not a funny one. A Stupid dad joke that makes no sense and everyone hates. I hate they have the monopoly for Mobile service in Australia. Bring on Mobile phone Starlink. 🤞

  • YBartolovic Yvonne (@YBartolovic) reported

    Hi @Telstra are you still staying safe and getting vaxed in-new fascist world ? Why is your network so ******. I mean you were sellin fraud forages so surely you can leech off @elonmusk new system for better service

  • Gamalon Kai (@Gamalon) reported

    @Telstra can you please fix up your mobile reception at Indooroopilly shopping centre? It's absolutely shocking!! Even though it says 4G and there are plenty of bars, you cannot use the internet at all!!

  • zkarj Allister (@zkarj) reported

    If you’re a Telstra customer in Adelaide, I would strongly suggest not using their default DNS servers. I made a change to two of my domains yesterday. Most of the world knew about it in an hour or two.

  • davebillsmelb david bills (@davebillsmelb) reported

    @Telstra @Telstra we have had no responses in relation to when the service will be back online 1. No idea (clearly not helpful) 2. In 10 days which is complete unacceptable.

  • LukeRyan1996 lukeryan___ (@LukeRyan1996) reported from Bunbury, State of Western Australia

    Accidentally turned the side grill on, on the BBQ but my phone down oblivious it was roaring under the lid with heat came back 2 minutes later and the blower has been melted to all parts 👍🏼🥳 best weekend will spend the better part of tomorrow in Telstra I dare say

  • JMMerryt MerryJay (@JMMerryt) reported

    @Telstra Tried it, can't get past sign in.

  • manaz_d Robert Hudson (@manaz_d) reported

    @KathyReid Or the fact that paying Telstra for all that decaying copper just helped Telstra to build services that compete with the NBN. It's almost like the LNP wanted the NBN (given it was an ALP invention) to fail...