Telstra

Telstra Outage Report in Sarina, Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Sarina, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sarina and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Sarina, Mackay, State of Queensland 02/13/2026 00:30

February 13: Problems at Telstra

Telstra is having issues since 12:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • gsiitd Gaurav Singh (@gsiitd) reported

    @Telstra I am really lost patience now after chatting almost every hour with the new agents who picks up the chat and promises me to fix but no results.. It would be good to talk to someone who can fix the issue...

  • jherald Justin Herald (@jherald) reported

    With the amount of constant complaints we all see about @Telstra you would think at some point in time they would lift their game. Once again not listening or caring about resolving a problem..just a compliance answer. Please give a crap Telstra. #bringbackaustraliancallcentres

  • AilsDay Aileen Day (@AilsDay) reported

    @Telstra Is that in the Get Help section?

  • KayleneMcGrill1 Kaylene McGrillen (@KayleneMcGrill1) reported

    @Telstra I'm not a customer so why are you sending me massive overdue accounts. I have lived at my address for some time now and never been with telstra.

  • chrismurphys chris murphy (@chrismurphys) reported

    After 2 Years of countless attempts to get @Telstra to fix my internet I surrender. Can anyone recommend a provider I can rely on?

  • higgzee Tim (@higgzee) reported

    @Telstra is there anyway of having a conversation with someone in real time? Using your chat service for my last query took 24 hours and now my NBN order is lost

  • Donno79 Andrew Donnison (@Donno79) reported

    @della79 Interesting. Weird. I have never had to pay as I am with Telstra and get free access to Netball/AFL/AFLW/NRL. Increasing the cost seems pretty dumb.

  • Andycee007 Bond the Dog (@Andycee007) reported

    @Telstra not only are your services utter crap, your customer service would be by far the worst customer service offered by any company in Australia!

  • ritalingrrl jennifer willmore (@ritalingrrl) reported

    why are telstra so exceptionally terrible at everything they do. wtf. genuinely a terrible company.

  • IamDMO666 Dino (@IamDMO666) reported

    Hey @telstra why is it so hard to get a technician out to fix the copper phone line to my house so you can connect me to FTTC NBN.