Telstra outages and service status in Bruce Rock, Western Australia

Problems in the last 24 hours in Bruce Rock, Western Australia

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Bruce Rock, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mike (@mikeshome2000) reported 3 minutes ago

  At least Telstra has done Australia proud by cutting you and ya wife off air Thank **** for that

• 
  Arthur Barrett (@Ayyyyybeeeee) reported 5 minutes ago

  Here in Australia we’ve got the semi-annual hand wringing over cellular carriers and emergency calls - is it time to ditch SS7 for VoIP/SIP and switch from single operator SIM from Telstra/Optus to multi-operator SIM like SimBase or ThingsMobile?

• 
  Lucas | 🇦🇺 (@TheBlackWallaby) reported 7 minutes ago

  @JacintaAllanMP The Victorian Government should establish an immediate compensation scheme for V/Line passengers materially affected by the Telstra outage and resulting rail disruption. The scheme should be simple, fast, and based on statutory declaration rather than an adversarial claims process. Passengers should not be required to prove every element of distress with receipts, particularly where people were stranded overnight, unable to access accommodation, unable to get home, or forced to sleep in unsafe or uncomfortable conditions. Under the scheme, affected customers would submit a statutory declaration setting out: their intended V/Line journey; where they were stranded; how long they were delayed; whether they were unable to return home that night; whether they incurred accommodation, food, taxi, rideshare, parking, medical, childcare, missed work, or other reasonable costs; whether they had no safe place to sleep; and any other hardship caused by the disruption. The Government would then assess and pay claims directly to customers, with Telstra subsequently invoiced for the cost of the scheme. Suggested payment structure: All materially affected V/Line passengers should receive an automatic base disruption payment. Passengers stranded for several hours but able to get home the same day should receive a lower fixed amount. Passengers stranded overnight should receive a higher fixed hardship payment. Passengers who had to sleep in a station, on a bench, outdoors, in a vehicle, or in another unsuitable place should receive an additional hardship payment. Reasonable out-of-pocket expenses should be reimbursed on top of the fixed hardship amounts, including hotel costs, meals, taxis, rideshare, parking, childcare, and other necessary costs caused by the disruption. A practical model would be: $100 base payment for any materially affected passenger; $250 additional payment for passengers delayed more than four hours or unable to complete their journey in a reasonable time; $500 additional payment for passengers stranded overnight; $750 additional payment for passengers who had no safe accommodation and had to sleep in a station, public place, car, or other unsuitable location; full reimbursement of reasonable out-of-pocket expenses. This means a passenger who was stranded overnight and slept on a bench in the cold could receive $1,350 plus expenses. That is not excessive. It reflects the seriousness of the failure, the exposure to cold, the lack of food or safe shelter, and the distress of being left without a practical way to get home. The statutory declaration model avoids making vulnerable passengers fight through bureaucracy. False claims would remain punishable under law, but genuine passengers would not be forced to navigate a hostile compensation process. The Government should pay first, recover later. Customers were failed by critical infrastructure. They should not have to wait while Telstra, V/Line, the Government, and regulators argue over liability.

• 
  Riri (@Ryulightorb) reported 11 minutes ago

  @ruicharadrius To make it worse in some area emergency services via Telstra mobiles went down with over 600+ failed calls and Telstra has to send out welfare checks with the police, they are now investigating a death that may have been avoided if the outage didn’t happen.

• 
  Daniel (@VoteLewko) reported 11 minutes ago

  @HollyPerkins99 Actually..... That didn't happen and is not applicable here. It was caused by a network-level core issue. Many handsets and devices remained "registered" to the Telstra network and therefore didn't automatically detect any outage which would case them to switch/roam to a different network for a 000 call. If the home network's core doesn't properly respond (e.g. authentication fails) handsets may keep trying that home network instead of falling back to a different network the way they might if a radio tower were offline or out of range i.e. the scenario you raise. The calls simply failed completely as the customers phones hadn't deregistered from Telstra's network (and likely wouldn't have known to do so e.g. reboot phone, toggle airline mode). Reportedly hundreds of customers got a welfare check call. Some of them did get through, presumably via alternative networks but many did not. It was a ***********.

• 
  Sue (@GeeMamm) reported 12 minutes ago

  @strangerous10 For once I fully support @PatsKarvelas. Perhaps the Telstra rep she spoke to could identy themselves and tell us what was said.

• 
  Holyhekatuiteka (@2ETEKA) reported 12 minutes ago

  “Internal Telstra sources told The Sydney Morning Herald the outage was caused by a software bug triggered by a botched firmware upgrade, but Communication Workers Union national secretary Shane Murphy said the “utterly shameful” outage was a direct result of recent job cuts. More than 400 jobs were moved to Indian technology Infosys in February, and Ms Brady told Australian staff by email they could reapply with the India-based company or take a redundancy” Welcome to our future. More jobs will be offshored to India, our own Govt has dedicated webpages assisting NZ business to offshore to india “to take advantage of cheap labour” as an additional kick in the guts, National, Act and Labour are dead keen to swamp us with more Indian immigrants. BTW our Youth unemployment rate is now 17.1% Thanks again Te Gimp.

• 
  Dean G. (@Dean0856) reported 15 minutes ago

  @heidimur Just a smoke screen to try and avoid the atrocious stuff ups this government is doing. I don't know of one electronic or computer device or system that sometimes doesn't have a problem. This government has caused so much more problems than Telstra. Allan is shifty.

• 
  Ash 🇦🇺 (@TheInspectorAsh) reported 17 minutes ago

  @heidimur This isn’t just about Telstra. We saw similar issues with Optus. If our emergency communications and critical infrastructure are meant to be resilient, why do single network outages continue to have such widespread impacts? It’s time to review whether our redundancy is truly independent, or whether we’re relying on backups that share the same points of failure.

• 
  It’s Antonio to you (@tonyretardio_) reported 18 minutes ago

  @MaxRock222 @heidimur Because only the Telstra network has reach outside of cities