Telstra

Telstra Outage Report in Innisfail Estate, Cassowary Coast, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Innisfail Estate, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Innisfail Estate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Innisfail Estate, Cassowary Coast, State of Queensland 01/17/2026 19:05

January 17: Problems at Telstra

Telstra is having issues since 09:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • antonycsteele Antony Steele (@antonycsteele) reported

    @hpodger @Telstra Jump onto their chat Ham - they resolved an issue I had (it took 3 days and I lost count as to how many different agents I had to keep re-explaining the issue with). Had to recharge a pre-paid device yesterday using PayPal, as their credit card g/w appeared to be broken!

  • marty386 The guy with the lego face (@marty386) reported

    @DominicDirupo I want Telstra to introduce a Voice-to-Fax service for voicemail.

  • edenjlee Eden Lee (@edenjlee) reported

    @Telstra is at it again with their bullshit. Another incorrect bill and threatening to cut off service. How can you guys be that incompetent?!

  • ThatsDruidic Nate (@ThatsDruidic) reported

    @variableaus @Telstra I'm still having trouble believing it. I hadn't seen him in a while, but I always thought there would be more time to go to his weird stage plays.

  • dat_aids Aidan (@dat_aids) reported

    @AsennaWealth @Telstra Our internet has been down for over a week, every time I message it takes hours for a response, I try to call and wait on hold for an hour then get disconnected. The worst customer service ever

  • StonecuttersMC Legacy (@StonecuttersMC) reported

    @ telstra !0$ off a month to re-sign with your network (ontop of regular deals) + via voice

  • Scaryone05 Anthony shearer (@Scaryone05) reported

    @Mr_Wolf_15G If they launched a service like that for ps5 I would subscribe for a couple of months when a game that tweaked my interest came out like forbidden west for example either that or team up for an all access type service like Telstra does Xbox in Australia ps5 could do Optus

  • ashleypratt Ashley (@ashleypratt) reported

    @Telstra So every time I try to call you to solve an issue with my account it just says to use the online chat and when I use the online chat no one responds… How am I actually mean to get any support?

  • AsennaWealth Assad Tannous (@AsennaWealth) reported

    A two hour wait to buy a new phone and have some technical issues sorted out at @Telstra . That’s outrageous and I threatened to move to another phone carrier and then ended up waiting two hours and stayed with Telstra.

  • DAJKeffa 💧David Traeger (@DAJKeffa) reported

    @AsennaWealth @Telstra Mate I gave them the arse years ago. Their customer service is horrendous. I have no idea how they’re still solvent.