Telstra Outage Report in Innisfail Estate, Cassowary Coast, Queensland

Problems in the last 24 hours in Innisfail Estate, Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Innisfail Estate, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grantley of Gobsmacked (@Hildyard1905) reported 9 minutes ago

  @Telstra I'm the same, I ha e a whole family of mobile plans and bits and pieces as I'm an avid afl follower, and the live pass is o e of the reasons I co tinued to stay with telstra and pay more for the service.. Now it's gone. Not good enough.. Surely a breach of contract via telstra.

• 
  JarrodWeir (@JarrodWeir) reported 9 minutes ago

  @Telstra supplying, I asked if this could be adjusted and was told it could not, I would just have to pay for a service that has not been supplied and discuss it later, I also have not been given a timeframe, although it's been 28 days, and I keep getting told 24/48 hours

• 
  Elena - Oana Martin ⚓ (@ElenaOanaMarti1) reported 14 minutes ago

  @Telstra Thank you very much for your advice. I was shocked when that imposter called my mum's mobile service threatening through her about my own Telstra service. Criminals obtained my mum's Vodafone number. I have criminal neighbours who we suspect also of these.

• 
  Muzza (@muzzrawson) reported 22 minutes ago

  Hey @Telstra I've been on your chat line for more than an hour and a half trying to close my account. The support person has no idea what they are doing. I wonder how many people leave Telstra everyday @andy_penn? With customer service non-existent I imagine it is many people.

• 
  JarrodWeir (@JarrodWeir) reported 24 minutes ago

  @Telstra 24 hours later, still no call, update or internet! Also, I’ve been told by Telstra that the delay is because @NBN_Australia are yet to acknowledge the order, but they say that’s not accurate, someone is lying, ACMA guidelines clearly state that you must advise what the issue is!

• 
  Andrew McCormack (@andrewmccormack) reported 26 minutes ago

  . @Telstra great customer support. Telstra business customer, 40 minutes before answering the call, 30 minutes on the call. Provided my mobile number. Hung up on mid call and not called back. Complete waste of my time.

• 
  ellie r (@ellie_r_) reported 30 minutes ago

  @Telstra your customer service sucks ***

• 
  JarrodWeir (@JarrodWeir) reported 30 minutes ago

  @Telstra A rebate would fall under the refund category, he specifically said compensation, I made sure to clarify, I am happy to upload the audio of the call if that helps. I would assume a rebate will apply, because you are about to direct debit my account for a service you aren't 1/2

• 
  Matthew Forrest (@Matthew52973563) reported 34 minutes ago

  @smh @zoesam93 Telstra has always been scum our government should have never sold telecom just like they sell the power stations and buy power back doh

• 
  𝔻𝕒𝕟 𝕎𝕒𝕣𝕟𝕖 (@danwarne) reported 35 minutes ago

  @Telstra It means that the wifi network name gets reset back to the factory default name printed on the label under the modem. My guess is that the engineers testing the remote firmware update never tested with a custom wifi network name.