Telstra

Telstra Outage Report in Hervey Range, Townsville, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Hervey Range, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Hervey Range and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Hervey Range, Townsville, State of Queensland 02/04/2026 23:05

February 04: Problems at Telstra

Telstra is having issues since 02:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Live Outage Map Near Hervey Range, Townsville, State of Queensland

The most recent Telstra outage reports came from the following cities: Townsville.

Loading map, please wait...
City Problem Type Report Time
AustraliaTownsville Internet
AustraliaTownsville Wi-fi
AustraliaTownsville Phone
AustraliaTownsville Phone
AustraliaTownsville Phone
AustraliaTownsville Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Hervey Range, State of Queensland

Latest outage, problems and issue reports in Hervey Range and nearby locations:

  • AngelBubbles34 💕 Angelica 💕 (@AngelBubbles34) reported from Townsville, State of Queensland

    @Emma_Janexxxxxx @Telstra I have no plan, cheers. 😚 I am with @ALDIMobileAU (pre-paid) which also uses the Telstra network but costs me $15/m.

  • MaryWho4810 Mary Who? Bookshop (@MaryWho4810) reported from Townsville, State of Queensland

    @Telstra That didn’t help the last 3 times!

  • AngelBubbles34 💕 Angelica 💕 (@AngelBubbles34) reported from Townsville, State of Queensland

    @Telstra Plus raising a concern like that is heaps of time which I have lack of atm. I'm just back from Europe where the network works even in the metro, here in #Townsville it disconnects in the elevator or undercover carpark too.

  • AngelBubbles34 💕 Angelica 💕 (@AngelBubbles34) reported from Townsville, State of Queensland

    @Telstra I get that the network and the usage is different in big cities and in the country but nowdays all business need a mobile, and unfortunately some people expect 24x7 availability. No network, no business, no $$$. 😑

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • technanna2 Christine Walsh (@technanna2) reported

    @Telstra Thanks for the reply Ash - I have sorted the problem now but the response time on this occasion was unacceptable. The app determined there was a problem but I couldn’t raise a response for assistance either via messaging with the app or on the phone. Not great customer service.

  • bluemoonmonday SUMMER BLUE (@bluemoonmonday) reported

    @Telstra WTF is wrong with your customer service.on web chat 3 hours and they've disappeared after telling me to wait

  • ben__fisher Ben Fisher (@ben__fisher) reported

    @Telstra how do I report 5G connectivity issues? I’m in a 5G coverage area but not getting 5G service

  • Kw_Deebear Kayne Walls (@Kw_Deebear) reported

    @Telstra There’s No outage, I was on the phone for 2 hours on hold before giving up, then tried the chat they said the resolved it and haven’t replied. The nbn isn’t working here for some reason and now the back up is so slow it’s not working

  • potrzebieggm George Michaelson (@potrzebieggm) reported

    @moylecroft @evcricket Watched telstra engineers fix 2mbit pair problems with this trick on Krone in the MDF more than once. Was told some lighting protection "preferential path" stuff uses this, to make shorter/fatter copper runs to ground bars, to try and tune which places melt with the hit.

  • woolworths Woolworths (@woolworths) reported

    @Jesse74400492 Thanks for your reply Jesse, currently, Telstra is has planned maintenance in Dee Why. The network will be restored on 13/12. If you have any further questions, please let us know.

  • flouncyy flouncy (@flouncyy) reported

    @SorifL2 @Telstra Bruh my internet keeps cutting and all that to like wtf..

  • sirlagalot Evan (@sirlagalot) reported

    @Telstra your message via app concept has fallen flat on its face. Tried since 10AM yesterday to get my sim converted into an eSim for a device upgrade... I’ve given details 5 times... the “help” has been appalling... it’s actually infuriating.

  • SorifL2 Sorif (@SorifL2) reported

    . @Telstra been getting constant packet loss for the past 3 weeks, and my internet has been completely dogshit. Ive contacted you guys 5x and have been told nothing is wrong every time, if this **** doesnt get fixed soon im switching Internet Providers

  • troy__himself troy himself (@troy__himself) reported

    @Telstra Hi Tanasha, Nope. I've used online chat to 4 different people and none of them can help, to be fair at least the last person I spoke to raised a ticket. I still can't access my account.