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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of Spotify reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spotify. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Spotify users through our website.
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Errors (46%)
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Playback Issues (33%)
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Sign in (11%)
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Buffering (6%)
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Audio Quality (4%)
Live Outage Map
The most recent Spotify outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guaratinguetá |
Buffering | |
 London |
Sign in | |
 Springville |
Errors | |
| Memphis |
Playback Issues | |
 Târgovişte |
Errors | |
 Madrid |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@stevemy) reported
@SpotifyCares I'm having a curious issue where the mobile app will only let me playlists in shuffle mode, I'm a premium member. The only way to temporarily fix it is to sign out and sign in again which is getting annoying as it keeps happening.
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James Hebert
(@Jameshebert07) reported
@SpotifyCares No. It doesn’t. I pay for a service. I do not want to hear ads at all.
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air_rosso
(@air_rosso) reported
@SpotifyCares my Spotify stops playing music or working when I change apps or when my phone locks down. This didn’t happen before.. how can I fix that???
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Brock Davis
(@brockneedcoffee) reported
@SpotifyStatus the past two days the iPhone app has been super unstable, pausing randomly, songs not playing at all. It’s pretty rough, any issues going on your side?
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Joe Fragola
(@josefrag) reported
@Spotifycares Having problem with Spotify playing on my Bose home Soundtouch system that used to work and doesn't. Only way to get to you is here... it used to work and I pay premium but can't play anymore... in a word.. HELP!!!
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nursima
(@nursima35) reported
@SpotifyStatus Hi,spotify. I'm having trouble opening songs. I did all the updates. I deleted the app and reinstalled it but still my songs are not playing. my phone is not old. samsung A30s. Please help me
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JDR
(@josediazrohena) reported
@sierenmusic @SpotifyCares There’s gotta be a way of raising and issue via the „Artists“ page
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Daniel Learmouth
(@daniellearmouth) reported
Hey, @SpotifyCares. I was certain I had cancelled my subscription to Spotify two weeks ago, only to discover I had paid another £16.99 for an extra month of a service I no longer use, and found out that the cancellation procedure has more walls than it needs to have.
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Casey *gets to see Coheed Aug 27th* McCarthy
(@t3hSt1ngray) reported
@SpotifyCares I want the album to be in my saved albums but I don't want all the songs to necessarily be in my "Liked Songs" playlist. That's the problem I'm running into. The whole UI is very confusing. Especially to a new user.
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paco sinbad
(@discorabbitcat) reported
@SpotifyCares I’ve uninstalled and reinstalled the app, logged out and logged back in, but every time I open the app, I have to close it down and reopen it like two or three times for music to even play, then when it finally works it completely picks new music on its own.
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dillion s phiri
(@dillionsphiri) reported
@spotifycares please help with my account. Postal code issue still.
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Renu Prasad Tupakula™
(@Renu_Arha) reported
I have an issue with payments @SpotifyCares i never used spotify but money getting debited from my card please take up this issue asap.
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Jacob Clark
(@Le_Floofy_Duck) reported
@SpotifyCares as of recent Spotify ads have been bugging out on the windows desktop app at random playing 1 ad then repeating it ontop of a new ad so you got 2 even 3 ads going over each other the only way to fix this is to close the app, anyone else having this issue or?
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nursima
(@nursima35) reported
@SpotifyStatus @SpotifyCares Hi,spotify. I'm having trouble opening songs. I did all the updates. I deleted the app and reinstalled it but still my songs are not playing. my phone is not old. samsung A30s. Please help me
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El Duderino
(@FJPatShea) reported
@SpotifyCares i just did and provided a recap of the issue as well as the playlist/local files name.
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Clinton Olsasky
(@colsasky) reported
@SpotifyCares Thank you for the reply. I understand why some music may be unavailable due to rights issues. However, that doesn’t seem to be the case here since “Plastic Ono Band - The Ultimate Mixes” is just the standard edition of “The Ultimate Collection,” which IS on @Spotify.
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Bram Diederik #386 💉
(@bdiederik) reported
@SpotifyCares Well i pluged a chromecast into my phone wifi hotspot. That works. So its a local problem.
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husnaa⁷
(@husxnaa) reported
@SpotifyCares A few weeks ago, I believe. The issue is still happening after following those steps.
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not kate
(@kateprln) reported
@SpotifyCares i’ve been sending you dms for days about an issue
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Colin
(@Colinrudd) reported
@paulfrainer @SpotifyItaly Always have problems with Bush songs on Amazon music too
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Ian Walker
(@TheArtstcgamer) reported
@SpotifyCares DOESNT*** If they did they wouldnt completely ignore my issue when trying to figure out why random songs are being played while im playing my LIKED SONGS playlist. Im a free user so idc about ads or shuffle. I just dont want unrelated songs randomly playing. **** u
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Dan Besen
(@Dan_Besen) reported
@SpotifyCares Could use some help. All of a sudden getting an error message, “the Spotify application is not responding. “
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Daniel Learmouth
(@daniellearmouth) reported
I have now gone through the process of fully cancelling my Spotify subscription. I have no intention of using this service for the next month or beyond, and if it's possible I would like to pursue a refund of that £16.99, @SpotifyCares.
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locked out
(@hazeerasmo99) reported
is there a problem with spotify rn? cant connect (app) nor access the community @SpotifyCares
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SuAve RarezA
(@SuAveRarezA) reported
@SpotifySpain "... Freedom... I won't let you down..."
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🌍🚩✊☮🇵🇸
(@azulbuho) reported
@SpotifyCares Hi there - I'm now having the same "songs stop playing after 3/6/10 seconds" problem with the Windows desktop app that so many others are having. Any sign of a fix yet?
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Ani⁷
(@ani_twtt) reported
@SpotifyCares I want to cancel my premium but I'm having problems with my account on the site, and the Cancel Premium option is not shown when I log on to my account on the site
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Mick Fox
(@mickfox) reported
If there’s any support service more useless than @SpotifyCares I don’t want to know about it.
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BTS 8TH ANNIVERSARY⁷ 💜💜💜💜💜💜💜
(@adii_princess) reported
Hey how come i don't get lyrics in my Spotify for any song? I already tried reinstalling the app but it's not working @SpotifyCares
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Sandra vd Klundert
(@santje_1984) reported
@SpotifyStatus why is the app not working normal? I need to restart it after each song because he won't play the next song or just 11 seconds and then nothing. I have an iPhone